Disenrollment Form
Each member requesting to be disenrolled must complete their own form.
If you request disenrollment, you must continue to get all medical care from Wellcare By Fidelis Care until the effective
date of disenrollment. Contact us to verify your disenrollment before you seek medical services outside of Wellcare By
Fidelis Care's network. We will notify you of your effective date after we get this form from you.
If you have any questions, call Wellcare By Fidelis Care at the appropriate number below.
We are available 8:00 a.m. to 8:00 p.m. Member Services is available seven days per week between
October 1st and March 31st. For the period of April 1st to September 30th, Member Services is available
Monday through Friday, TTY users should call 711.
YOU MAY TYPE TO COMPLETE THIS FORM. YOU MAY ALSO PRINT IT AND FILL IT OUT, IN WHICH CASE PLEASE PRINT
YOUR RESPONSES USING BLACK OR BLUE INK. FILL CHECK BOXES IN WITH AN “X”.
Last Name ________________________________________________First Name ______________________________________ MI___
Mr. Mrs. Miss. Ms.
Wellcare By Fidelis Care Subscriber ID Number ____________________________________________________________________________________________
Medicare Number ________________________________________________________________________________________________________________________________
Date of Birth (MM/DD/YYYY) _______________________________________________________________________ Sex
M F
Home Phone Number ________________________________________________ Mobile Phone Number ______________________________________________________
Permanent Residence Street Address (P.O. Box is not allowed) _________________________________________________________________________
City __________________________________________________________________________ _________________________________ _________________________ State Zip Code
Mailing Address if different from permanent residence (P.O. Box is allowed) _________________________________________________________
City __________________________________________________________________________ State _________________________________ Zip Code _________________________
Email Address _____________________________________________________________________________________________________________________________________
Please carefully read and complete the following information before signing and dating this disenrollment form:
If I have enrolled in another Medicare Advantage or Medicare Prescription Drug Plan, I understand that Medicare will
cancel my current membership with Wellcare By Fidelis Care on the effective date of the new enrollment. I understand
that I may not be able to enroll in another plan at this time. I also understand that if I am disenrolling from my Medicare
prescription drug coverage and want Medicare prescription drug coverage in the future, I may have to pay a higher
premium, due to a late enrollment penalty, for this coverage.
continued on next page
Y0020_WCM_100845E_C Internal Approved 07252022 NA2CNCFRM00851E_0000
I understand that my signature (or the signature of the person I have authorized to make decisions on my behalf) on
this form means I have read and understand the contents of this form. If signed by an authorized representative, this
signature certifies that: this person is authorized under State law to complete this disenrollment, and documentation of
this authority is available upon request.
Signature*:
_____________________________________________________________________ Todays Date: _________________________________________________
*Or the signature of the person authorized to act on your behalf under the laws of the State where you live. If signed
by an authorized individual (as described above), this signature certifies that: 1) this person is authorized under State
law to complete this disenrollment and 2) documentation of this authority is available upon request by Wellcare By
Fidelis Care or by Medicare.
If you are the authorized representative, you must sign above and provide the following:
Name:
___________________________________________________________________________ Phone Number: ______________________________________________
Address: ___________________________________________________________________ ____________________________________
Relationship to the Enrollee:
Typically, you may disenroll from a Medicare Advantage Plan only during the annual enrollment period which
takes place from October 15 through December 7 of each year, or during the Medicare Advantage Open
Enrollment Period from January 1 through March 31 of each year.
There are exceptions which may allow you to disenroll outside of this period. If you have questions about the
times you may disenroll, please call Member Services for assistance.
PLEASE SELECT THE DISENROLLMENT REASON THAT APPLIES TO YOU
Please read the following statements carefully and check the box if the statement applies to you. By checking any of
the following boxes you are certifying that, to the best of your knowledge, you are eligible for an Election Period.
I recently had a change in my Medicaid (newly qualified for, had a change in level of assistance, or lost eligibility
f o r M e d i c a i d ) o n ____________________
_
___________________
_
___________________
____________________
____________________
.
I recently had a change in my Extra Help paying for Medicare prescription drug coverage (newly qualified for,
had a change in level of assistance, or lost eligibility for Extra Help) on .
I have both Medicare and Medicaid (or my state helps pay for my Medicare premiums) or I get Extra Help paying
for Medicare prescription drug coverage, but I haven’t had a change.
I am moving into, live in, or recently moved out of a Long-Term Care Facility (for example, a nursing home).
I moved/will move into/out of the facility on .
I a m j o i n i n g a P A C E p r o g r a m o n .
I am joining employer group or union coverage on ____________________. I am requesting a disenrollment date of
____________________ with the understanding that this is subject to CMS approval.
I was enrolled in a plan by Medicare (or my state) and I want to select a different plan. My enrollment in that plan
s t a r t e d o r w i l l s t a r t o n .
If none of these statements applies to you or you're not sure, please contact Wellcare By Fidelis Care at the
phone number at the bottom of this form to see if you are eligible to disenroll. We are open from 8:00 a.m. to
8:00 p.m. Member Services is available seven days per week between October 1st and March 31st. For the period
of April 1st to September 30th, Member Services is available Monday through Friday, TTY users should call 711.
PLEASE SELECT THE REASON WHY YOU ARE LEAVING.
PCP not in network
Specialist not in network
Copays are too high
Can’t get access to a service
Premium is too high
Was not aware I was enrolling in this plan
Other _______________________________________________
You may return your completed form to:
Wellcare By Fidelis Care
PO Box 9525
Amherst, NY 14226
1-877-533-2402
Y0020_WCM_100845E_C Internal Approved 07252022 NA2CNCFRM00851E_0000
Section 1557 Non-Discrimination Language
Notice of Non-Discrimination
Wellcare By Fidelis Care complies with applicable federal civil rights laws and does not discriminate
on the basis of race, color, national origin, age, disability, or sex.
Wellcare By Fidelis Care:
Provides free aids and services to people with disabilities to communicate effectively with us,
such as qualified sign language interpreters and written information in other formats (large
print, audio, accessible electronic formats, other formats).
Provides free language services to people whose primary language is not English, such as
qualified interpreters and infor
mation written in other languages.
If you need these services, contact Member Services at 1-800-247-1447 (TTY: 711). From October
1 to March 31, you can call us 7 day
s a week from 8 a.m. to 8 p.m. From April 1 to September 30, you
can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours,
weekends, and on federal holidays.
If you believe that Wellcare By Fidelis Care has failed to provide these services or discriminated
in another way on the basis of race, color, national origin, age, disability, or sex, you can file a
grievance by calling the number above and telling them you need help filing a grievance; Wellcare
By Fidelis Care’s Member Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services,
Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department
of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building,
Washington, DC 20201, 1-800-368-1019 (TDD: 1-800-537-7697).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
H5599_WCM_125411M_C Internal Approved MMDDYYYY NA4WCMINS25411M_FCNM
Updated: 06/01/2023
Sección1557:Idioma de No Discriminación
Aviso de No Discriminación
Wellcare By Fidelis Care cumple con las leyes federales aplicables sobre derechos civiles y no
discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
Wellcare By Fidelis Care:
Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que puedan
comunicarse adecuadamente con no
sotros, tales como intérpretes calificados de lengua de
señas e información escrita en otros formatos (letra grande, audio, formatos electrónicos
accesibles y otros formatos).
Proporciona servicios de idiomas gratuitos a personas cuyo idioma principal no es el inglés,
tales como intérpretes calificados e información escrita en otros idiomas.
Si necesita estos servicios, llame a Servicios para Miembros al 1-800-247-1447 (TTY: 711). Del 1 de
octubre al 31 de marzo, puede llamarnos los 7días de la semana, de 8a.m. a 8p.m. Del 1 de abril al
30 de septiembre, puede llamarnos de lunes a viernes, de 8a.m. a 8p.m. Se utiliza un sistema de
mensajería fuera del horario de atención, los fines de semana y los días festivos federales.
Si cree que Wellcare By Fidelis Care no le ha brindado estos servicios o que lo ha discriminado
de alguna manera por motivos de raza, color, nacionalidad, edad, discapacidad o sexo, puede
presentar una queja formal. Llame al número que aparece más arriba para informar que necesita
ayuda para presentar esta queja formal. El Departamento de Servicios para Miembros de Wellcare
By Fidelis Care está disponible para brindarle asistencia.
También puede presentar una queja de derechos civiles a la U.S. Department of Health and Human
Services, Office for Civil Rights. de manera electrónica mediante el Portal de Reclamos de la Oficina
de Derechos Civiles, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o por correo
postal o teléfono a: U.S. Department of Health and Human Services, 200Independence Avenue SW,
Room509F, HHH Building, Washington, DC20201, 1-800-368-1019 (TDD: 1-800-537-7697).
Los formularios de reclamo están disponibles en http://www.hhs.gov/ocr/office/file/index.html.
Multi-Language Insert
Multi-language Interpreter Services
Form Approved
OMB# 0938-1421
English: We have free interpreter services to answer any questions you may have about our
health or drug plan. To get an interpreter, just call us at 1-800-247-1447 (TTY: 711). Someone
who speaks English/Language can help you. This is a free service.
Spanish: Contamos con los servicios gratuitos de un intérprete para responder las preguntas
que tenga
sobre nuestro plan de salud o de medicamentos. Para obtener un intérprete,
llámenos al 1-800-247-1447 (TTY: 711). Alguien que habla español puede ayudarle. Este es
un servicio gratuito.
Chinese Mandarin: 我们提供免费的口译服务,可解答您对我们的健康或药物计划
的有关疑问。如需译员,请拨打 1-800-247-1447T
TY711)。您将获得讲汉语普
通话的译员的帮助。这是一项免费服务。
Chinese Cantonese: 我們提供免費的口譯服務,可解答您對我們的健康或藥物計劃
可能有的任何疑問。如需口譯員服務,請致電 1-800-247-1447 (TTY
711)。會說廣
東話的人員可以幫助您。此為免費服務。
Tagalog: May mga libre kaming serbisyo ng interpreter para sagutin ang anumang posible
ninyong tanong tungkol s
a aming planong pangkalusugan o plano sa gamot. Para kumuha ng
interpreter, tawagan lang kami sa 1-800-247-1447 (TTY: 711). May makakatulong sa inyo na
nagsasalita ng Tagalog. Isa itong libreng serbisyo.
French: Nous proposons des services d'interprètes gratuits pour répondre à toutes vos
questions sur notre r
égime de santé ou de médicaments. Pour obtenir les services d'un
interprète, appelez-nous au 1-800-247-1447 (TTY: 711). Quelqu'un parlant français pourra
vous aider. Ce service est gratuit.
Vietnamese: Chúng tôi có dịch vụ thông dịch miễn phí để trả lời bất kỳ câu hỏi nào về
chương trình sức khỏe hoặc chương trình thuốc của chúng t
ôi. Để nhận thông dịch viên,
chỉ cần gọi chúng tôi theo số điện thoại thoại 1-800-247-1447 (TTY: 711). Một nhân viên
nói tiếng Việt có thể giúp quý vị. Dịch vụ này đưc miễn phí.
German: Wir bieten Ihnen einen kostenlosen Dolmetschservice, wenn Sie Fragen zu unseren
Gesundheits- oder
Medikamentenplänen haben. Wenn Sie einen Dolmetscher brauchen, rufen
Sie uns unter folgender Telefonnummer an: 1-800-247-1447 (TTY: 711). Ein deutschsprachiger
Mitarbeiter wird Ihnen behilflich sein. Dieser Service ist kostenlos.
Form CMS-10802
(Expires 12/31/25)
Korean: 당사의 건강 또는 의약품 플랜과 관련해서 물어볼 있는 모든
질문에 답변하기 위한 무료 통역 서비스가 있습니다. 통역사가 필요한 경우,
1-800-247-1447(TTY: 711)번으로 당사에 연락해 주십시오. 한국어를 구사하는
통역사가 도움을 드릴 수 있습니다. 통역 서비스는 무료로 제공됩니다.
Russian: Если у вас возникли какие-либо вопросы о нашем плане медицинского
страх
ования или плане с покрытием лекарственных препаратов, вам доступны
бесплатные услуги переводчика. Если вам нужен переводчик, просто позвоните нам
по номеру 1-800-247-1447 (TTY: 711). Вам окажет помощь сотрудник, говорящий на
русском языке. Данная услуга бесплатна.
Arabic:

.(711 :TTY) 1-800-247-1447.
..
Hindi: , 

,  1-800-247-1447 (TTY: 711)

Italian: Sono disponibili servizi di interpretariato gratuiti per rispondere a qualsiasi domanda
possa avere in merito al nostro piano farmacologico o sanitario. Per usufruire di un interprete,
è sufficiente contattare il numero 1-800-247-1447 (TTY: 711). Qualcuno la assisterà in lingua
italiana. È un servizio gratuito.
Portuguese: Temos serviços de intérprete gratuitos para responder a quaisquer dúvidas que
possa ter sobre o nosso plano de saúde ou medicação. Para obter um intérprete, contacte-nos
através do número 1-800-247-1447 (TTY: 711). Um falante de português poderá ajudá-lo.
Este serviço é gratuito.
French Creole: Nou gen sèvis entèprèt gratis pou reponn nenpòt kesyon ou ka genyen sou plan
sante oswa plan medikaman nou an. Pou jwenn yon entèprèt, jis rele nou nan 1-800-247-1447
(TTY: 711). Yon moun ki pale Kreyòl Ayisyen ka ede w. Se yon sèvis gratis.
Form CMS-10802
(Expires 12/31/25)
Form Approved
OMB# 0938-1421
Polish: Oferujemy bezpłatną usługę tłumaczenia ustnego, która pomoże Państwu uzyskać
odpowiedzi na ewentualne pytania dotyczące naszego planu leczenia lub planu refundacji
leków. Aby skorzystać z usługi tłumaczenia ustnego, wystarczy zadzwonić pod numer
1-800-247-1447 (TTY: 711). Zapewni to Państwu pomoc osoby mówiącej po polsku. Usługa
ta jest bezpłatna.
Japanese: 弊社の健康や薬剤計画についてご質問がある場合は、無料の通訳サー
ビスをご利用いただけます。通訳を利用するには、1-800-247-1447TT
Y711
にお電話ください。日本語の通訳担当者が対応します。これは無料のサービス
です。
Form Approved
OMB# 0938-1421
Form CMS-10802
(Expires 12/31/25)