West Interactive Services Corporation
100 Enterprise Way, Suite 300A
Scotts Valley, CA 95066
9735 Landmark Parkway, Suite 100
St. Louis, MO 63127
1027 S. Main Street, Suite 503
Joplin, MO 64801
175 Bloor Street East, South Tower, Suite 900
Toronto, ON M4W 3R8
Interpretive Website Design
Project Proposal
PREPARED FOR:
PREPARED BY:
City of Tacoma
City of Tacoma Planning and
Development Services Department
RFP – PL16-0556F
Due: January 24, 2017
Johanna Vellenga
Proposal Developer
t: 1.877.519.3851 ext. 727
e: jvellenga@west.com
f: 1.866.204.6147
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STANDARD LEGAL CLARIFICATIONS
Binding Agreement
West Interactive Services Corporation (CivicLive solutions) confirms that provision of this response does not
constitute a binding agreement to provide the proposed solution. West reserves the right to negotiate any
term or condition including: acceptance/rejection criteria, pricing, force majeure, guarantees, warranties,
indemnities, limitations of liability, liquidated damages, set-off and hold-backs, insurance, and confidential
information. Further, in any event, it is West’s policy that any and all liability under a final negotiated
contract pursuant to this proposal, not exceed a fixed dollar amount.
Liability Limitation
West’s liability for all claims and damages arising from this contract including any warranty liabilities will be
limited, and liability for all indirect and consequential damages will be excluded.
Regulatory Approvals
This Proposal is subject to the comments and qualifications contained herein, as well as all regulatory
approvals applicable to transactions of this kind. Certain regulatory requirements may have to be met prior
to entering into a definitive agreement including but not limited to: (i) including mandatory terms and
conditions in any definitive agreement; and (ii) filing and receipt of any necessary tariffs or regulatory
approvals.
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PDS | Interpretive Website Design Project Proposal
TABLE OF
CONTENTS
Table of Contents .................................................................................................................. 1
CivicLive Qualifications .......................................................................................................... 2
About Us .............................................................................................................................................................................. 2
Benefits of Partnering with CivicLive .................................................................................................................................. 2
Client Profiles ...................................................................................................................................................................... 3
Project Approach ................................................................................................................... 5
Mobile Optimization with Responsive Design .................................................................................................................... 5
The SitePublish Content Management System ................................................................................................................... 6
The SmartWork Project Implementation Methodology ................................................................................................... 10
Estimated SmartWork Project Timeline ............................................................................................................................ 13
Support, Hosting & Maintenance ...................................................................................................................................... 14
Key Personnel ...................................................................................................................... 15
Our Team & Your Team ..................................................................................................................................................... 15
Cost Proposal ....................................................................................................................... 18
References ......................................................................................................................................................................... 19
Credit Card Acceptance ..................................................................................................................................................... 20
Sustainability ..................................................................................................................................................................... 20
Contracting ........................................................................................................................................................................ 20
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CIVICLIVE QUALIFICATIONS
About Us
CivicLive solutions are offered by West Interactive Services Corporation, a
California based company and an independent subsidiary of West
Corporation. Backed by West Corporation and its $3 billion market
capitalization, the company is very profitable, stable, and committed to the
long-term development of CivicLive solutions.
Since our start with websites in 2001, the CivicLive platform has expanded to
become the recognized and respected choice for eGovernment solutions for
North American towns, cities, counties, regional municipalities, agencies, and
state/provincial governments.
OUR MISSION:
Provide enterprise-grade web software solutions that will help public and private sector organizations succeed in
an era where stakeholders are seeking more services and information from them on the Internet.
Our innovative approach to design and software development has garnered the praise of the technological community
and earned CivicLive solutions many technology and business accolades and awards. We continue to refine our solutions
and services in order to build eGovernment websites that will set new standards for years to come.
Benefits of Partnering with CivicLive
Over 1,000 public sector institutions trust CivicLive’s web software solutions to serve and engage with their
stakeholders. For each project we undertake, our team brings 15 years of experience working with organizations. In
other words, we’ve perfected the tools and techniques to make your Interpretive Website Design project a success.
WE HELP ORGANIZATIONS make the best of their investment in websites as marketing tools by providing leading-
edge creative web design services.
WE SET YOUR WEBSITE FREE by offering no limits on hosting services, unlimited website hierarchies, and easy 3
rd
party app integration via APIs and Web Services.
WE’LL HELP YOU COMPLY with public sector legal standards with unlimited records retention and security
standards that have passed the Department of Defence’s stringent standards.
WE STAY BUDGET FRIENDLY with flexible SaaS solutions and streamlined project-management capabilities that
save your Department money.
Using the Internet to serve
stakeholders better is our top
priority. We want websites to be
the instinctive first choice for
community engagement, not an
afterthought.
John Carbrey
CivicLive CTO
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PDS | Interpretive Website Design Project Proposal
Client Profiles
The following section features some of our invaluable CivicLive clients and the work we did for them.
The City of Tacoma
Ready Hampton Roads
WEBSITE LAUNCHED IN: 2013
THE CLIENT
CivicLive team partnered with the City of Tacoma to
create lasting changes in how Tacoma residents would
interact with their government. Tacoma residents will
be able to get any City information they want from any
type of device thanks to our responsive full mobile-
optimization solution.
HOW CIVICLIVE HELPED
Responsive Website Design
Accessibility Standards Compliance
Economic Development tools
Iterative Improvement Partnership
WEBSITE LAUNCHED IN: 2015
THE CLIENT
Over 25 municipalities in the metropolitan of Hampton
Roads, Virginia rely on Ready Hampton Roads as their one
stop destination for emergency preparedness. Ready
Hampton Roads selected CivicLive to create an accessible
and easy-to-navigate website that the members of those
communities could rely on to be informed and prepared
in cases of emergencies.
HOW CIVICLIVE HELPED
Added an Alerts & Warnings notification on the
website that dynamically pulls information about
Hampton Roads municipalities from the Federal/State
Government feed
Presented the important information of all 25+
municipalities in one easy place so the visitor never
has to leave the Ready Hampton Roads site
Developed a secure Members Portal for increased
communication and collaboration between members
in the various the Ready Hampton Reads committees
Built a customized website menu to suit Ready
Hampton Road’s unique needs, allowing users to
easily access in their community’s information and
the emergency preparedness kit
www.cityoftacoma.org
Pierce County, Washington
~202,000
CivicLive offered all of the solutions that
we were looking for in one product, and no
other vendor came close to their quote. Their
design team worked very smoothly with ours
and offered suggestions and enhancements
throughout the website redesign process.”
Mike Hammoud
City of Tacoma Web Lead
readyhamptonroads.org
Virginia Planning District Commission
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La Plata Community Development Services
City of Aurora
WEBSITE LAUNCHED IN: 2016
THE CLIENT
Alongside the redesign of their main website
(co.laplata.co.us), La Plata County required a separate
website for its department of Community Development
Services (CDS). Dedicated to boosting the economic
vitality of La Plata County, CDS envisioned a website that
would showcase the county’s development plans and
activities to residents, landowners and businesses, while
giving them online access to the department’s services.
HOW CIVICLIVE HELPED
Responsive Design with dynamic Mega Menus and
useful FAQ page for each of the Services’
Departments
Intuitive navigation with custom icons and pictures,
ensuring site accessibility for a wide variety of users
Features social media and GIS mapping integration
WEBSITE LAUNCHED IN: 2016
THE CLIENT
City of Aurora, the third largest city in Colorado, engaged
the CivicLive team to design and implement a citizen-
centered interactive website. CivicLive Analysts worked
closely with the City to ensure Aurora’s new website
enables their citizens to make reports, track requests,
view videos of important events, access staff directories,
view GIS maps and much more.
HOW CIVICLIVE HELPED
Created a unique, interactive website design that has
won an Interactive Media Award and Graphic Design USA
Design Award
Designed specialized Departmental subpages &
custom navigational buttons to showcase the City’s
distinct brand
Developed an intuitive, analytics-driven navigation
framework that is understandable to users on all levels
Worked closely with Aurora’s IT team to integrate
with their ADFS authentication system
www.lpccds.org
Colorado 51,000
The County needed separate sites for our
Sheriff’s office and our Community Development
Services; CivicLive made sure that each site
looked unique but tied them into the main site’s
aesthetic. Derek [the project manager] was
incredibly helpful and their designers took the
time to really listen, incorporating our advice
while bringing their own expertise to the table.
The whole implementation process went
smoothly and we are incredibly happy with our
new sites.”
Susan Hakanson
Administrative Analyst
www.auroragov.org
Colorado
~345,000
Our staff loves the new CMS for keeping the
content fresh and up-to-date. We’d like to send
a special shout out to the migration team – they
did a great job. We appreciate the hard work
from CivicLive and we look forward to a long
lasting relationship.”
J.D. Main
IT Dept.
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PDS | Interpretive Website Design Project Proposal
PROJECT
APPROACH
Mobile Optimization with Responsive Design
With over half of the website traffic now coming from mobile devices, the message to governments is clear: your
stakeholders want information accessible on the go.
Our mobile-optimized solutions let your Department offer web-based services where your stakeholders will use them
the most: on their mobile phones, tablets, and other portable devices. For your Interpretive Website Design project,
we’ll make your website mobile-friendly with Responsive Web Design.
BENEFITS OF RESPONSIVE DESIGN
Responsive Design maintains a consistent look and feel for your website across all platforms, keeping
navigation familiar to end-users. Furthermore, services and functionality can be securely accessed from their
mobile browsers at once, without the need to switch between multiple mobile apps that your
Department may have developed in the past. With a CivicLive
responsive-design website, the web services your
stakeholders need are all there, just like with their
desktop experience.
Responsive Design is the
simplest, most effective means
for making your website function
optimally on any screen size and any
device platform. Although responsive design
may be the only form of mobile-optimization
your website needs, we can also explore additional mobile
solutions with your project team such as Android and iOS smartphone
apps.
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The SitePublish Content Management System
We’ve organized dozens of our robust SitePublish Content Management System’s (CMS) modules and features into
three primary categories in order to showcase how different groups of users could benefit from them. Those
categories are: Easy-to-use Web Content Management Tools, Web 2.0 Tools, and Productivity & Transparency Tools.
EASY-TO-USE WEB CONTENT MANAGEMENT TOOLS
CivicLive SitePublish is designed to put the power to manage
Websites and Website portals into the hands of non-technical staff.
SitePublish’s browser-based tools enable easy content authoring and
management, allowing your staff to create websites with defined
templates, author content with familiar editing tools and post
content to the internet within a structured review and approval
process created by your Website Administrators.
Enjoy a hassle-free web content management experience with
these great tools:
Drag-and-Drop Page Editing
Image Editor with automatic
resizing
In-Context Editing
Rotating Banner Module
Photo Galleries Module
Advanced WYSIWYG Editor
HTML5 and CSS3 Support
All standard formatting options
including indent and
justification control
Cut/Copy/Paste
Edit in HTML mode
Flash Manager for animations
Font Manager
Format Stripper
Hyperlink control
Image Manager
Insert Symbol
Module Manager
Online Support Resources
Human Readable URLs
Content Scheduling
Page Description and Keyword
Editing
Global Content Widget
Foreground and Background
Color Dropdowns
Paste from Word with
Formatting and Fonts
Paste HTML
Paste Plain Text
Preview
Print
Spellcheck
Undo/Redo
Site-wide File Manager
Page-level Document Container
One-Click Social Media Sharing
Media Manager w/ Streaming
Video
Multiple Advanced Elements
per Page
Page wizards with multiple
templates
Page Checkout
Page Checkout Administrator
Override
Page Link
Paragraph Control
Paste from Word with Format
Cleaning
Broken Link Reports
Quick Links
Style & CSS Manager
Table Wizard
Template-Based Layout
Either maintain your website’s
currency and accuracy, or shut it
down. Bad information is worse than
no information.
Robert McArthur
eGovernment Project Director
National Policy Research Council
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PDS | Interpretive Website Design Project Proposal
WEB 2.0 TOOLS
Effective public sector websites go beyond delivering information
online: they create a gateway for stakeholders to get access to the
resources and services they need and want.
People are becoming used to easy self-service options for everything
from shopping for clothes to buying cars – and the proliferation of
services and technology that has evolved from this phenomenon is
proof that it works. So, it only makes sense for your organization to
provide this level of convenience to your stakeholders as well.
Examples of our Stakeholder Engagement Modules:
Customizable Surveys
Unlimited Blogs with Podcast
and Streaming Video Support
Multi-Level Calendars with
Year, Month, Week, Day views,
Full Filtering and RSS
Public/Private Discussion
Forums
Site-wide Search
Stakeholder Services Request
Permits & License Applications
Customizable Forms
Polls & Surveys
RSS-Subscription Support
News Engine
Emergency Homepage Banner
Searchable Business Directories
FAQ Pages
E-Commerce Integration
It’s surprising how poor many
organization Websites are to this day.
They’re poorly organized, and most
eGovernment applications are still very
agency-centric, rather than focusing on
what would make sense to the
stakeholder.”
Rob Atkinson
President of the Information Technology
and Innovation Foundation
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PRODUCTIVITY & TRANSPARENCY TOOLS
One of the greatest benefits of choosing the CivicLive web solution is that it doesn’t just offer new ways to engage
stakeholders and make website content management easy for your staff, it also provide new ways for your staff to
improve how their primary roles in your organization work.
Our Productivity, Transparency & Accessibility Management Tools include:
Advanced Drag-and-Drop
Workflow Manager
Meeting Agenda, Minutes and
Media Manager
Structured Content Publishing
Approvals
Granular User Permissions
Group-based Permissions
Activity Logs
Full Audit Trails designed to
meet legal requirements for
organization sites
Full Content Reporting
Integrated Analytics and
Reporting
Dynamic XML Sitemap
Intranet Management
Scheduled and Automatic
Archiving
‘I Want To…’ Navigation
Mega-Drop-Down Menu
Navigation
Automatic Breadcrumb
Navigation
Accessibility Checker
Text-Only Page Creation
Printer-Friendly Pages
RFP Posting
Job Posting
SSL Support
Multiple Independent Website,
Subsite and Microsite
Management
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PDS | Interpretive Website Design Project Proposal
INTEGRATION WITH 3
RD
PARTY SOFTWARE
With the CivicLive platform, we want your website to offer a limitless range of functionality, either by solely using our
software, or by integrating with preferred external systems.
In order to help your website reach its potential, SitePublish includes a robust set of web services, rich XML support for
input and output, and APIs for easy interoperability.
Some examples of how CivicLive web solutions integrate with 3
rd
party software and applications:
APIs & Web Services
Google Search Integration
Google Translate Integration
Social Media Feed Integration
Social Media Sharing [like,
tweet, +1, etc.]
Interactive Links Integration
E-Pub Reader Integration
Flickr & Google Photos
Integration
ArcGIS Integration
Google Analytics Support
PCI-Compliant Online Payment
Processing Integration
YouTube and Vimeo Player
Support
RSS
SQL Server
LDAP
SSO
ADFS
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The SmartWork Project Implementation
Methodology
The CivicLive team uses a proven 8-phase project
implementation methodology called SmartWork to take
your eGovernment project from conceptualization
planning to a complete implementation that ends with a
live website.
SmartWork’s 8 phases are each designed to address
specific project milestones. Via our Project Manager,
your Department Project Team gets to interact with a
number of our technical specialists throughout the
SmartWork implementation. Learn more about
SmartWork’s 8 phases, key project milestones, and the
numerous project deliverables in the following section.
THE ENVISIONING PHASE
The Envisioning phase kicks-off your Interpretive Website Design project and is designed to create a
dialogue between your project team and our Project Manager about what the goals and constraints of
the project are. After the project kick-off meeting, our Project Manager creates a project roadmap in a
Vision Scope Document which is used to begin the more technical project planning that occurs in the
next phase.
THE PLANNING PHASE
This phase is dedicated to detailed requirements gathering about specific aspects of the project and how
our proposed solution will address them. Everything from the most general creative elements to the
most specific technical details are outlined, and will include project elements like:
CivicLive Team and PDS team roles & responsibilities by SmartWork phase
SitePublish configuration functional specifications
Website analytics analysis report
A staff/community needs and objectives survey document
Information architecture planning exercise
Web content strategy training
Web content development, optimization and migration plan
Stabilizing & user acceptance testing plan
Long-term software update & maintenance Plan
“For someone that is not so tech-savvy, I was
able to follow the lead of the folks at CivicLive to
help create our site. We were asked for our input,
what we wanted, how we wanted it to look, and
it’s like they used the images in my mind. I
appreciate the weekly one-on-one calls with our
implementation analyst, Kevin Nguyen. He
explained the system and web creation tools to me
in a way that made sense. With his approach, I was
less intimidated. I felt comfortable with the
process, and even enjoyed it. The trainer, Thomas,
did such an excellent job with me and with our
staff. When he left, we felt confident that we’d be
able to transfer content and create content.
Thanks, CivicLive!”
Natalee Flynn
Clearfield City PR Coordinator
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PDS | Interpretive Website Design Project Proposal
THE DESIGNING PHASE
Citizen engagement, usability and effective web presence-building all depend on quality web design
work. That’s why we place so much emphasis on the Designing phase of our project! We want to ensure
your Interpretive Website Design project results in the most tangible success indicator – a beautiful,
usable website!
We want to make sure our design work is exactly what your Department staff, citizens and other
stakeholders want, which is why we’ve broken down the Designing phase into four processes that begin
with a Design Vision & Analysis surveying process, and end with the our Design Team implementing the
design elements in our SitePublish CMS.
1. Design Vision & Planning
CivicLive’s Design Team and PDS staff meet to
discuss and plan the design vision for your
project.
2. Website Information Architecture
Our Team creates an information architecture
(IA) that will outline how the webpage
hierarchy on your website is organized.
3. Design Webpage Wireframes & Interface
The dedicated CivicLive Designer creates
webpage layouts for the homepage and various
subpage templates so your staff can see how
information will be displayed at the page level.
Branding elements are then added to create full
graphical user interface design. This iterative
process ends when your team is 100% satisfied
with our creative team’s work!
4. Technical Design Implementation
Once all design deliverables have been
approved, our Mobile Optimization Specialist
implements page designs and templates in our
SitePublish Web CMS. This final stage of our
Designing phase briefly overlaps with the next
(configuring) phase.
THE CONFIGURING PHASE
The Configuring phase is where the CivicLive team fully configures your eGovernment software solution
– a custom deployment of our SitePublish CMS’s many modules and tools that PDS staff will use for
everything from day-to-day content management to delivering online services to your community.
This four-step phase houses the bulk of our technical implementation process and requires minimal
input from PDS staff.
1. Provisioning the server environment where the website data will be stored.
2. Installing our base SitePublish on the environment and conducting a preliminary testing.
3. Configuring SitePublish’s modules and functionality based on the technical specifications outlined in
the Planning phase.
4. Integrating desired 3
rd
party systems and applications your Department uses as part of its web
solution with the SitePublish CMS (such as ESRI StoryMaps).
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THE TRAINING PHASE
In order to ensure your staff have everything they need to effectively manage your Department’s
website over the long-term, we dedicate an entire phase of our project implementation methodology to
training the staff that will use our software based on the type of roles they will fulfill.
Our training plan will include sessions that are tailored to the unique needs of your staff, which will likely
include Administrator-level and Content Manager-level training sessions.
THE MIGRATING PHASE
The Migrating phase focuses on transferring all desired content from your old website to the
corresponding webpage based on your CivicLive website’s new information architecture. The Content
Migration process is accomplished through two processes that typically occur simultaneously:
Webpage Content Migration & Optimization –The CivicLive Content Migration conduct manual page
content migration; optimizing and transferring desired web content from your live website to your
new site.
Automated or Manual Document Migration – For high volume, we can automate document and file
migration. However, this process can be handled manually in most cases, and is verified by a CivicLive
Analyst for data accuracy and consistency.
THE STABILIZING PHASE
We firmly believe that testing and QA is best done prior to a website’s launch. This is why we dedicate
an entire phase for two different critical types of testing:
CivicLive Internal QA Process – Our Quality Assurance Specialists conduct our stringent QA process
that is designed to discover problems before the site goes live to the public.
PDS Staff User Acceptance Testing Period – A great time for PDS staff to get familiar with the
website and provide our team with any final feedback that may result in changes prior the site’s Go-
Live date.
THE DEPLOYING PHASE
In this final phase of our SmartWork Project Methodology, we launch your new CivicLive-powered
website to the public. Our team performs any remaining knowledge transfer with PDS staff and conducts
a final quality assurance process as the website goes live in order to ensure the launch goes smoothly.
We can also provide post-deployment services such as tracking citizen engagement with analytics and
conducting stakeholder satisfaction surveys if desired.
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PDS | Interpretive Website Design Project Proposal
Estimated SmartWork Project Timeline
The following table provides an estimated project timeline and highlights project milestones using our SmartWork
Project Implementation Methodology.
Interpretive Website Design Project Timeline
Est. Duration
THE ENVISIONING PHASE
1 Day
Project Kick-Off Meeting
THE PLANNING PHASE
15 Days
Draft Master Project Plan & Charter
Client Reviews Project Plan & Project Charter
MILESTONE: Finalized Project Plan & Charter Documents
THE DESIGNING PHASE
25 Days
Conduct Vision & Requirements-Gathering Process
Conduct Iterative Information Architecture Process
Conduct Iterative Wireframing Process
Conduct Iterative Interface Design Process
MILESTONE: Finalized Website Design
Implement Responsive Webpage Templates in CMS
THE CONFIGURING PHASE
30 Days
Provision Staging Environment
Install SitePublish on Staging Environment
Configure SitePublish Modules
Integrate 3rd Party Software
MILESTONE: Fully-Configured SitePublish CMS Technical Solution
THE TRAINING PHASE
3 Days
Conduct Training Sessions
MILESTONE: Fully-Trained PDS Staff
THE MIGRATING PHASE
15 Days
Collaborative Web Content Migration
Collaborative Document & File Migration
MILESTONE: Internal Beta Website Launch
THE STABILIZING PHASE
20 Days
CivicLive Quality Assurance [QA] Process
PDS Staff User Acceptance Testing [UAT] Period
THE DEPLOYING PHASE
1 Day
FINAL MILESTONE: Website Launch!
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Support, Hosting & Maintenance
We are proposing a Software-as-a-Service (SaaS) solution as our response to your Interpretive Website Design project’s
long-term requirements. With a SaaS solution, your Department administrators will enjoy:
24/7/365 TECHNICAL SUPPORT SERVICE
We offer every client UNLIMITED North American based,
24/7/365 support services for all issue types through
numerous methods, including:
A Toll-Free 24/7/365 Support Hotline
Email Support
Live Online Chat
A Structured Support Escalation Process
Technical Support Ticket Tracking
Access to User Manuals and Multimedia over a Client
Intranet
AN UNLIMITED-USER SITEPUBLISH CMS
SOFTWARE LICENSE
We don’t want to limit any Department’s website
management experience and processes by restricting the
number of staff users who can assume web management
roles using our SitePublish CMS software. That’s why the
CivicLive Software-as-a-Service solution includes an
unlimited-user software license that is bundled together
along with technical support and software maintenance
services into one low annual services fee. In other words,
your website governance team will never feel pressured
to limit the number of users on SitePublish; any
Department staff can contribute to your new
eGovernment strategy!
DEDICATED ACCOUNT MANAGEMENT
Once your site goes live, you will be introduced to your
dedicated Account Manager, who will take on the role of
caring for you as a member of the CivicLive
family. Serving as your primary point of contact
throughout your contract term, your Account Manager
will ensure PDS’ long-term success by tracking your
website’s goals, sharing industry best practices, and
keeping you informed of new CivicLive product
enhancements that you may benefit from.
ENTERPRISE-GRADE HOSTING & DATA
PROTECTION SERVICES
Our enterprise-grade Hosting & Data Protection Services
are extensive, and include:
Unlimited-bandwidth hosting via our international, 14-
point North American Content Distribution Network
Weekly Full/Incremental Database Backup Services
with Remote Location Storage
Redundant Network, Power & Database structures
Defined Firewall Architecture
SITEPUBLISH SOFTWARE VERSION
UPGRADES & MAINTENANCE
We invest considerable resources into the long-term
maintenance and development of our CivicLive
SitePublish CMS software. We give every client access to
our software maintenance and upgrade services in order
to ensure the SitePublish CMS your Department uses is
always the latest and best version of our software.
Benefits of our Software Maintenance and Upgrades
include:
Getting access to the latest eGovernment tools and
modules we develop for SitePublish
Ensuring that software is always up-to-date with
CivicLive’s latest security standards
Software upgrades are handled by CivicLive’s team,
which means your IT team never has to worry about
spending time on installing updates themselves.
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PDS | Interpretive Website Design Project Proposal
KEY PERSONNEL
Our Team & Your Team
The success of your Interpretive Website Design project is assured thanks to our multi-disciplinary team of technical
specialists assigned to completing it, and to the commitment your Department’s Project Team staff will make to ensure
that all necessary information and communications are exchanged promptly.
PDS
Project Team
THE DELIVERY TEAM
THE SUPPORT TEAM
Technical
Support Team
Project
Director
Chief Technical
Officer
Escalation Point-of-Contacts
Project
Manager
Web
Designer
Q/A
Analysts
Training
Specialist
Web
Programmer
Software
Analysts
Mobile
Specialist
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The CivicLive solutions Delivery Team is a talented group of technical professionals that perform all of the tasks in our
SmartWork Project Implementation Methodology.
MATTHEW O’DONNELL | PROJECT MANAGEMENT LEAD
Education
Bachelors of Engineering in
Electronic and Computer
Systems, Honours
Key Technical Skills
ASP.NET, Solution Design,
HTML, CSS, JavaScript, API
Integration Solutions
Matthew is an experienced Project Manager, known for his detail oriented approach,
thorough knowledge, and ability to focus on the needs of the customer to deliver high
calibre projects. Since joining the CivicLive team in 2009, Matthew has successfully led
implementation and project management services for countless CivicLive clients. Mathew
currently leads our talented Project Management team and will be in charge of
partnering you with the right Project Manager for your project.
ATOM SMITH | DESIGN TEAM LEAD AND DESIGN MANAGER
Education
Graphic Design & 3D
Animation; Business
Administration &
Management Diploma
Key Technical Skills
ASP.NET, Solution Design,
HTML, CSS, JavaScript, API
Integration
Atom is our Design Manager with over 10 years of experience in digital design, program
delivery and people management. Atom’s unique combination of creativity and analytical
skills have helped him build successful marketing programs and digital platforms for his
clients. With strong leadership and input into the creative design of your Interpretive
Website Design project, Atom will guide our design team to create a look and feel for your
new website that will drive user engagement and enhance your Department’s branding and
identity.
BRITTANY HANNON | USABILITY & MOBILE OPTIMIZATION SPECIALIST
Education
Advanced Diploma in Web
Design, Graphic Design
Key Technical Skills
HTML, CSS, jQuery,
Responsive Design,
Usability Testing
Brittany is a creative and technical specialist whose HTML and JavaScript web design skills
have given her a reputation as a usability expert. She fulfills the crucial Usability &
Mobility Optimization Designer role on the CivicLive team, focusing on turning design
mock-ups and wireframes into a usable, cross-platform-compatible website through
technical design implementation processes. Brittany uses industry best-practices to test
sites for usability, accessibility and functionality, as well as tracking adherence to privacy
and protection guidelines. Brittany’s keen eye for colour and composition continually
raises the bar of graphic and web design for our clients.
GRACE LIU | QA ANALYST
Education
Bachelor of Science,
Computer Engineering
Key Technical Skills
C#, HTML5, ASP.NET,
Usability Testing
Having been an invaluable CivicLive Quality Assurance team member for nearly eight
years, Grace now leads the QA team and provides final approval on every version release
of the SitePublish CMS software that will be used extensively in our eGovernment
solution.
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PDS | Interpretive Website Design Project Proposal
JUDY WANG | DEVELOPMENT MANAGER
Education
Masters of Science,
Computer Engineering
Key Technical Skills
C#, ASP.NET, Technical
Design
Judy has over fifteen years of software development and analysis experience. She is an
expert in analyzing, designing and developing enterprise multi-tier Web applications.
As a member of the CivicLive team for over eight years, Judy has led a team of developers
whose work is deployed through the ever-expanding selection of SitePublish CMS
modules.
AMY SPENCE | TRAINING SERVICES MANAGER
Education
Bachelor of Business
Administration, with a
minor in Information
Technology
Key Technical Skills
C#, HTML5, ASP.NET,
Usability Testing
Amy is the CivicLive training program manager with nearly 20 years of relevant experience
in training, onboarding and supporting customers. Since joining the team in 2002, Amy
has led hands-on training program delivery for many high-profile public agencies. She is
instrumental in developing, customizing and delivering onsite and online training
programs and documentation for our SitePublish CMS. Under Amy’s guidance and in
consultation with your project manager, PDS’ dedicated trainer will plan and direct the
training sessions that we’ve included with our proposal to teach your staff how to use our
SitePublish CMS and become effective website administrators and content managers.
TREVOR MACKAY | TECHNICAL SUPPORT TEAM LEAD
Education
Bachelor of Arts, English w/
Philosophy Minor
Key Technical Skills
Instructional
Documentation
Development, SitePublish
CMS Troubleshooting,
HTML, JavaScript
Trevor MacKay is CivicLive’s Technical Support Team Lead, coordinating a team of support
specialists who solve immediate technical and user-experience-related issues for our
clients as well as offer longer-term user engagement.
In addition to being available for live technical support via telephone, email and live chat,
Trevor also leads CivicLive’s end user supporting documentation initiative, personally
developing webinars, instructional videos, blog posts and manuals that help end users
learn more about the ever-increasing capabilities of our software.
PADRAIG O’SHEA | PROJECT DIRECTOR
Education
Hon. Bachelor of Science,
Computer Engineering
Key Technical Skills
Technical Design, C#, API
Development & Integration
Solutions, HTML, JavaScript,
CSS
As CivicLive’s Project Director, Padraig provides overall product development strategy for
our eGovernment solutions from a product roadmap perspective as well as a client-
specific solutions perspective.
Your Department will be communicating with Padraig throughout the initial relationship-
building stages to get your Interpretive Website Design project off the ground, and may
also work with him again on future projects that require his expertise. Padraig is also the
second tier contact person for any support escalations that are not immediately resolved
by the CivicLive Technical Support Specialists team.
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COST PROPOSAL
The following section outlines the One-Time and Annual fixed fee structure we’ve proposed to meet your Interpretive
Website Design project’s requirements. Please contact us if you have any questions about our fixed fee-based pricing
model for CivicLive web solutions.
One-Time Implementation Fee
$43,000.00
Our One-Time Implementation Fee covers costs associated with designing, developing and implementing your new website
using our SmartWork Methodology. Key deliverables per SmartWork phase include:
Envisioning & Planning Phase Deliverables
Kick-Off Meeting
Finalized Project Plan
Project Charter
Designing Phase Deliverables
A Completely New Responsive Website Design for
your new website with our 100% Design Satisfaction
Guarantee
Configuring Phase Deliverables
Complete SitePublish CMS Software Configuration
Integration of 3
rd
Party Software
Training Phase Deliverables
Completion of Training Sessions
User Manuals, Videos, and Access to Online Resources
Migrating Phase Deliverables
Completion of Desired Website Content Migration
Stabilizing Phase Deliverables
Completed User Acceptance Testing with Testing
Documentation
A Stable Beta Website
Deploying Phase Deliverables
Your new website Goes Live!
Finalized Project Documents
Please Note: There are no additional
hidden fees for meeting your project’s
current scope of work!
Annual Software-as-a-Service Fee
$6,000.00
This fee is not charged in
Contract Year #1!
CivicLive’s Annual Software-as-a-Service [SaaS] Fee Includes the following services:
Enterprise-grade Data Protection and Unlimited-
Bandwidth Website Hosting Services for your new
website
SitePublish CMS Software Version Upgrades &
Maintenance
Unlimited, 24x7x265 Access to Technical Support
Unlimited-User SitePublish CMS Software License
A Design Refresh of your new website at the End of
Contract Year #4 [if desired]
PLEASE NOTE: There is no Annual SaaS Fee
charged in Contract Year #1!
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PDS | Interpretive Website Design Project Proposal
Hourly Rates for All Professional Services
Although our proposed Design, Development & Implementation costs include many hours of professional services,
the following hourly rates are presented in the event that additional work is requested after your website’s launch:
PROFESSIONAL SERVICES
HOURLY RATE
Programming
$175.00
Graphic Design
$140.00
Quality Assurance Analysis
$150.00
Project Management
$125.00
Marketing Services
$125.00
Content Optimization
$115.00
Usability Testing / Improvement
$125.00
Technical Support (for no-contract clients)
$115.00
References
We are pleased to offer the following references for our CivicLive solutions and services, and invite your proposal
evaluation committee to reach out to them:
Project
Contact Information
The City of Tacoma, Washington
CITY WEBSITE DESIGN & DEVELOPMENT
www.cityoftacoma.org
747 Market Street, Tacoma, WA 98402
Midwest Public Risk, Missouri
AGENCY WEBSITE DESIGN & DEVELOPMENT
www.mprisk.org
19400 East Valley View Parkway Independence, MO 64055
La Plata County, Colorado
COUNTY WEBSITE DESIGN & DEVELOPMENT
http://co.laplata.co.us
1101 East 2nd Avenue, Durango, CO 81301
Susan Hakanson, Administrative Analyst
970-382-6212
susan.hakanson@co.laplata.co.us
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Credit Card Acceptance
We are able to meet the City’s credit card requirements.
Sustainability
CivicLive believes that it is important for businesses to operate in a sustainable manner and so we are committed to
continually improving our business strategy and operating methods to reflect this.
Our policy is to:
Minimise waste and implement recycling and green bin initiatives
Use environmentally friendly office products whenever possible
Go paperless and print in duplex when necessary
Purchase sustainable products that do the least damage to the environment and encourage others to do the
same when possible
Promote efficient use of non-renewable materials and resources
Have online meetings instead of traveling to meet with clients
Encourage the use of soft copy documents and sending them over electronic email rather than mail
Make sustainability a part of our company culture
We strive to practise responsible stewardship and protect the environment through minimizing our carbon footprint and
are committed to reducing our environmental impact.
Contracting
We have included a copy of our standard terms and conditions for your initial review.
