United Notice of Rights (English)

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Customer Care

900 Grand Plaza Drive, Dept. NHCCR, Houston, Texas 77607

Fax: 832-235-18 0 6/800-214-0605

In order for us to process your claim expeditiously, please

supply your name, contact details (email address and/or

mailing address), ticket number, flight number, booking

reference and details of the claim you are making. To make

a claim for compensation, please contact United Customer

Care online at: united.com/feedback

Notice of Your Rights for Flights To and From the State of

Israel in the Event of a Flight Delay, Cancellation or Denied

boarding; or your Seat is Downgraded

This Notice contains important information about your rights

established under Israeli Aviation Services Law (Compensation and

Assistance for Flight Cancellation and Change of Conditions), 5772-

2012 (“Aviation Services Law”), in the event that your flight is delayed

or cancelled, you are denied boarding or are downgraded. This

Notice explains your rights under the Aviation Services Law for flight

operated by United Airlines.

You may be entitled to benefits under Aviation Services Law if:

 You have a confirmed reservation and United is the operating

carrier for the flight concerned;

 You have presented yourself at the check-in counter at the

airport at least ninety (90) minutes before the scheduled

flight time;

 The ticket for your travel was purchased at a fare available to the

public, including a frequent flyer program. You are not entitled to

these rights if you are denied boarding on the grounds of health,

safety, security or invalid travel documentation.

Flight Delay

In the event that your flight is delayed by two (2) hours or more from its

scheduled departure time, you are entitled to the benefits defined under

subsection C of the Description of Your Rights section of this Notice.

If your flight is delayed by five (5) hours, but less than eight (8) hours,

from its scheduled departure time, you are entitled to the benefits

defined under subsection B of the Description of Your Rights section

of this Notice, in addition to those defined under subsection C.

If your flight is delayed by at least eight (8) hours from its scheduled

departure time, you are entitled to the benefits defined under

subsections A and B of the Description of Your Rights section of this

Notice, in addition to those defined under subsection C. Please note

that you may not be entitled to compensation for the same reasons

as compensation can be denied in the event of a flight cancellation,

as specified below.

Flight Cancellation

In the event that your flight is cancelled, you are entitled to the

benefits defined under subsections A, B and C of the Description

of Your Rights section of this Notice.

United is not obliged to pay you the flight compensation described in

subsection A if:

You are informed of the cancellation of your flight at least two (2)

weeks before the scheduled time of departure; or

You are informed of the cancellation between two (2) weeks and

seven (7) days before the scheduled time of departure and you are

offered re-routing, allowing you to depart no more than two (2)

hours before the scheduled time of departure and to reach your

final destination less than four (4) hours after the scheduled time of

arrival; or

You are informed of the cancellation less than seven (7) days

before the scheduled time of departure and you are offered

re-routing, allowing you to depart no more than one (1) hour

before the scheduled time of departure and to reach your final

destination less than two (2) hours after the scheduled time

of arrival.

In addition, you may not be entitled to compensation if your flight

was cancelled because of special circumstances which were not under

our control, and the cancellation could not have been prevented even

if we would have taken all reasonable measures possible to avoid the

delay, or a labor strike.

Denied Boarding

Before we deny boarding to any passenger, we will request volunteers

to surrender their seats in exchange for agreed upon compensation

or benefits. In the event that there are insufficient volunteers and

you are involuntarily denied boarding, you are entitled to the rights

defined under subsections A, B and C in the Description of Your Rights

section of this Notice.

Downgrade

If we are unable to seat you in the boarding class for which you

purchased your ticket, you may be entitled to compensation as

specified in subsection D in the Description of Your Rights section

of this Notice.

Description of Your Rights

A. Right to Compensation

1) If your flight is cancelled or delayed by at least eight (8) hours from

the originally scheduled departure time, or you are involuntarily

denied boarding, you are entitled to receive compensation from us

in accordance with the statutory amount determined by the Israel

Ministry of Transportation.

We will pay any compensation due under this section in cash, by

EFT, bank order or bank check or, with your written agreement, in a

travel voucher within forty-five (45) days from the date of written

application for such compensation.

B. Right to Reimbursement or Re-routing

1) If your flight is cancelled, you are involuntarily denied boarding, or

your flight is delayed by five (5) hours or more, you are entitled to

choose between:

A) Reimbursement within twenty-one (21) days of the full cost

of the ticket at the price at which it was bought, for the part

or parts of the journey not made, and for the part or parts

already made if the flight no longer serves any purpose in

relation to your original travel plan and, if applicable, a return

flight to the first point of departure at the earliest opportunity; or

CSM859-IL 09/2016

B) Re-routing under comparable transport conditions to your

final destination at the earliest opportunity or, at a later date

at your convenience, subject to the availability of seats.

If we offer you a flight to an airport other than that for which

the booking was made (in case the town, city or region is

served by several airports), we will pay the cost of transferring

you from that alternative airport either to that for which the

booking was made or to another close-by destination agreed

with you.

We will reimburse you in cash, by EFT, bank order or bank check or,

with your written agreement, in a travel voucher.

C. Right to Care

If you are involuntarily denied boarding, your flight is cancelled,

or your flight is delayed by more than two (2) hours beyond its

scheduled time of departure, United will offer you the following

free of charge:

A) If the expected departure time of your new flight (if any) is the

same day as the departure date of your originally ticketed flight,

you are entitled to receive:

Meals and beverages commensurate with the expected waiting

me; and

Two telephone calls and sending of a notice by fax or e-mail,

your election.

B) If a stay of one (1) or more nights becomes necessary or a stay

additional to that intended by you becomes necessary:

Hotel accommodations; and

Transport between the airport and place of accommodation

(

otel or other location if you have chosen to stay elsewhere

at a reasonable distance from the airport)

We may also limit or decline your right to care if provision of care

would itself cause further delay.

D. Right to Compensation in the event of a Downgrade

In the event that we are unable to accommodate you in the cabin class

for which your ticket was purchased, and are only able to offer you a

seat in the cabin class lower than the class for which your ticket was

purchased, we will pay you the following compensation:

A) Transfer from First Class to Business Class—we will refund you

60% of the affected portion of the ticket;

B) Transfer from First or Business Class to Economy Class—we will

refund you 100% of the affected portion of the ticket.

The affected portion of the ticket shall be determined based on the

total price of the ticket multiplied by the ratio that the flight distance

of the portion of your trip for which your ticket has been downgraded

bears to the total distance for which your ticket was purchased.

Other Rights Not Prejudiced

The foregoing rights apply without prejudice to any additional rights

that you may have to further compensation. Compensation described

in this notice may be deducted from such additional compensation.