Contact Information
Texas Health Steps Medical Checkup Claims Inquiries
Call 800-757-5691 to obtain answers to questions or determine the status
of claims. For managed care clients, contact the client’s MCO.
Texas Health Steps Website
General information for providers including forms, details on the required
components of checkups, and other helpful resources.
hhs.texas.gov/doing-business-hhs/provider-portals/health-services-
providers/texas-health-steps
Texas Health Steps Child Health Record Forms and Texas Health Steps
Provider Outreach Referral Form may be downloaded from:
hhs.texas.gov/doing-business-hhs/provider-portals/health-services-
providers/texas-health-steps/forms
Online catalog of Texas Health Steps publications:
hhs.texas.gov/doing-business-hhs/provider-portals/health-services-
providers/texas-health-steps/thsteps-catalog
Texas Health Steps Outreach & Informing Service
Information for Texas Health Steps clients to expand awareness of existing
medical, dental, and case management services. Provider information to
include missed appointment referral services.
877-THSteps (847-8377), Monday to Friday, 8am-6pm
Texas Health Steps Online Provider Education Website
Free comprehensive online continuing education modules designed for
health-care providers. All modules provide continuing education units
(CEUs) for multiple disciplines and include information about Texas Health
Steps, Medicaid for children and other health-care services.
txhealthsteps.com
Case Management for Children and Pregnant Women
512-776-2168
hhs.texas.gov/doing-business-hhs/provider-portals/health-services-
providers/case-management-providers-children-pregnant-women
Texas Immunization Registry (ImmTrac2)
800-348-9158 | dshs.texas.gov/immunize/immtrac/default.shtm
Texas Vaccines for Children Program (TVFC)
800-252-9152 | dshs.texas.gov/immunizations/providers/overview
Vendor Drug Program (fee-for-service)
e Medicaid Vendor Drug Program makes payments to contracted
pharmacies for prescriptions of covered outpatient drugs for Texas
Medicaid, CSHCN Services Program, Kidney Health Care Program, and
CHIP. Some Medicaid-covered drugs may require prior authorization (PA)
through PA Texas.
Texas Prior Authorization Call Center: 877-728-3927
or online: https://paxpress.txpa.hidinc.com
(for prior authorizations of non-preferred drugs only)
General information, covered drug list, online pharmacy, and prescriber
searches:
txvendordrug.com
txvendordrug.com/about/manuals/pharmacy-provider-procedure-
manual
For managed care clients: Contact the client’s MCO.
Comprehensive Care Program (CCP)
Telephone: 800-846-7470 | Fax: 512-514-4212
Early Childhood Intervention (ECI)
800-628-5115 | hhs.texas.gov/services/disability/early-childhood-
intervention-services
Laboratory
e Department of State Health Services (DSHS) Laboratory performs
testing for Texas Health Steps and NBS clients for the State of Texas. e
following provides contact information for ordering laboratory supplies,
inquiries on collection, submission and shipping of specimens, and
obtaining test results.
For Texas Health Steps
Requests for Texas Health Steps laboratory supplies should be made on
Form G399 and can be submitted to the DSHS Laboratory Container
Preparation Group by:
Email: ContainerPrepGroup@dshs.state.tx.us
Fax: 512-776-7672
Phone: 512-776-7661 or 888-963-7111, Ext 7661
• Specimen shipping questions, call 512-776-7569 or
888-963-7111, Ext 7569
• Specimen collection and submission questions, call
512-776-6236 or 888-963-7111, Ext 6236
• Test result inquiries, call 512-776-7578 or Fax 512-776-7533
• Online Results: Access Texas Health Steps test results online using the
Results - Web Portal web application for Clinical Chemistry. To gain
access, download, complete, and submit the required access forms.
ey are available at dshs.texas.gov/lab/remotedata.shtm
• For gonorrhea and chlamydia adolescent screening supplies, specimen
collection and submission questions, call the DSHS Laboratory
Customer Service, 512-776-6030 or 888-963-7111, Ext 6030 or go to
dshs.texas.gov/lab/micCBintro.shtm
• For HIV screening supplies, specimen collection and submission
questions, call the DSHS Laboratory Customer Service, 512-776-6030
or 888-963-7111, Ext 6030 or go to dshs.texas.gov/lab/sero_about.
shtm
For NBS
A written request for Newborn Screening (NBS) specimen collection form
(NBS3) is required. To obtain an order form for written requests, call the
Container Preparation Group at 512-776-7661 or
888-963-7111, Ext 766.
• Specimen submission and testing questions, call 512-776-7333 or 888-
963-7111, Ext 7333
• Test result inquiries, call 512-776-7578 or Fax 512-776-7533
• Online Results: Access Newborn Screening (NBS) test results online
using the Texas NBS Web Application. To gain access, download,
complete, and submit the required access forms. ey are available at
dshs.texas.gov/lab/remotedata.shtm
Childhood Lead Poisoning Prevention Program
800-588-1248 | dshs.texas.gov/lead/default.shtm
To Report Potential Medicaid Fraud
HHSC Client or Provider Fraud Investigations:
800-436-6184 | oig.hhs.texas.gov
Medical Transportation Program (MTP)
877-633-8747
hhs.texas.gov/services/health/medicaid-chip/programs-services/
medical-transportation-program
Texas Medicaid & Healthcare Partnership (TMHP)
General Inquiries Line: 800-925-9126 | tmhp.com
Texas Health Steps Quick Reference Guide - revised 07/01/2024 2