SOW_Service Platform and Infrastructure_System and Database Architecture Page 1 of 35
A Statement of Work (SOW) is typically used when the task is well-known and can be
described in specific terms. Statement of Objective (SOO) and Performance Work Statement
(PWS) emphasize performance-based concepts such as desired service outcomes and
performance standards. Whereas PWS/SOO's establish high-level outcomes and objectives
for performance and PWS's emphasize outcomes, desired results and objectives at a more
detailed and measurable level, SOW's provide explicit statements of work direction for the
contractor to follow. However, SOW's can also be found to contain references to desired
performance outcomes, performance standards, and metrics, which is a preferred approach.
The Table of Content below is informational only and is provided to you for purposes of
outlining the PWS/SOO/SOW. This sample is not all inclusive, therefore the reader is
cautioned to use professional judgment and include agency specific references to their own
PWS/SOO/SOW.
1.0
BACKGROUND ....................................................................................................................................... 3
1.1 OBJECTIVE ............................................................................................................................................. 3
1.2 TASK ORDER TYPE ............................................................................................................................... 3
1.3 PERIOD OF PERFORMANCE ................................................................................................................ 3
1.4 APPLICABLE DOCUMENTS ................................................................................................................. 3
2.0 OBJECTIVE ............................................................................................................................................. 3
3.0 SCOPE ...................................................................................................................................................... 4
3.1 PROVIDE SUPPORT FOR GENERAL PROJECT PLANNING AND MANAGEMENT ..................... 4
3.2 SUPPORT FOR SURVEILLANCE DATA RECEIVED BY THE AGENCY: ....................................... 5
3.3 SUPPORT FOR DEVELOPMENT, IMPLEMENTATION, AND MAINTENANCE OF
INTEGRATED DATA STORAGE, RETRIEVAL, AND REPORTING APPLICATIONS ................... 6
3.4 SUPPORT FOR DEVELOPMENT, IMPLEMENTATION, AND MAINTENANCE OF AN
INFORMATION MANAGEMENT SYSTEM (IMS). ............................................................................. 6
3.5 SUPPORT FOR THE DEVELOPMENT, IMPLEMENTATION, AND MAINTENANCE OF
ELECTRONIC TEST ORDERS AND RESULTS (ETOR) ..................................................................... 7
3.6 SUPPORT FOR THE DEVELOPMENT, IMPLEMENTATION, AND MAINTENANCE OF A
SYSTEM TO LINK DATA AS OBTAINED THROUGH THE NETWORK. ........................................ 8
4.0 PERFORMANCE CRITERIA MATRIX ................................................................................................. 9
5.0 TASK ORDER DELIVERABLES ......................................................................................................... 17
5.1 METHOD OF DELIVERY ..................................................................................................................... 17
5.2 RIGHTS IN DATA ................................................................................................................................. 17
6.0 INITIAL BUSINESS AND TECHNICAL (KICK-OFF) MEETING..................................................... 18
6.1 INSPECTION AND ACCEPTANCE ..................................................................................................... 18
6.2 PLACE OF INSPECTION AND ACCEPTANCE ................................................................................. 18
6.3 CONTROL ............................................................................................................................................. 18
6.4 QUALITY ASSURANCE ...................................................................................................................... 19
6.5 MEETINGS AND REPORTS ................................................................................................................. 19
6.6 MONTHLY STATUS REPORT (MSR) ................................................................................................. 19
6.7 SECTION 508 COMPLIANCE .............................................................................................................. 20
6.8 PROBLEM RESOLUTION .................................................................................................................... 20
7.0 TASK ORDER TERMS AND CONDITIONS ....................................................................................... 20
7.1 PLACE OF PERFORMANCE ................................................................................................................ 20
7.2 HOURS OF OPERATION ...................................................................................................................... 21
7.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR) DESIGNATION ..................................... 21
7.4 TECHNICAL DIRECTION .................................................................................................................... 21