Q. What will be the corrective action?
A. Dealers should refer to the applicable TSB and/or Electronic Service Manual (ESM) to
diagnose the root cause of the customer concern and identify the correct repair to resolve the
customer concerns. Dealers must refer to applicable warranty coverage when providing the
customer a repair estimate.
If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair
estimate for a test drive, diagnosis, and repair. If an owner requests assistance, be sure to
consult goodwill guidelines available in the Assurance Products Resources Manual (APRM) or
WBP/20-014 and obtain the necessary approvals before proceeding.
Q. If my CVT is repaired or replaced, what are the new terms of the warranty?
A. The original warranty continues to apply with extended time and mileage limits for the CVT.
The owner’s Warranty Information Booklet contains warranty coverage details. There is also
an additional parts warranty for 12 months/12,000 miles from the date of replacement should
parts warranty extend beyond the remaining period of the extended CVT warranty.
If this part was purchased through non-Nissan dealer or over the counter, Nissan dealers can
refer to WBP/18-031a for parts warranty claim coding and processes.
Q. What specific CVT components are covered by this warranty extension? Does it
include the internal components, gaskets, seals, transaxle assembly, valve body,
and/or cooler kit?
A. Nissan has extended the warranty coverage on the CVT assembly including: internal CVT
components, gaskets, and seals, CVT control valve body, torque converter, cooler kit (if
applicable) and reprogramming of the Transmission Control Module (TCM), on the vehicles
listed in this announcement from its original duration of 60 months/60,000 miles to 84
months/84,000 miles (whichever occurs first).
This extension also includes rental if needed to complete a CVT repair or replacement.
Coverage of other vehicle components remains unchanged, and all other terms, conditions,
limitations and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply.
Q. Is there any training available for this warranty extension?
A. Yes, dealers can complete the CVT Warranty Extension and Customer Care training
course available on Nissan’s Virtual Academy. Access the training through NNAnet and click
on Training under my links to access course.
Q. Does this warranty extension cover vehicles sold or registered in Canada or Mexico?
A. No. Please refer to the warranty extensions/customer service initiatives page in Service
Comm or DBS National Service History for warranty coverage on specific VINs.