Costs over time
The person selling you or advising you about this product may charge you other costs. If so, this person will provide you with information
about these costs, and show you the impact that all costs will have on your investment over time.
Investment: £10,000
Scenarios If you cash in after 1 year If you cash in after 4 years If you cash in at the end of the recommended holding period
Total Costs £0 £0 £225
Impact on return
(RIY) per year
0.00% 0.00% 0.40%
This table shows how much the expected costs of the product impact your returns, assuming the product performs in line with the moderate
scenario outlined in the table on page 2 under the section “What are the risks and what could I get in return?”
Composition of costs
The table below shows:
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the impact each year of the dierent types of costs on the investment return you might get at the end of the recommended holding period.
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the meaning of the dierent cost categories.
This table shows the impact on return per year
One-o costs
Entry costs 0.40% The impact of the costs you pay when entering the product. The impact of the costs
already included in the price. This includes the costs of distribution of your product.
Exit costs 0.00% The impact of the costs of exiting your investment when it matures.
Ongoing costs
Portfolio transaction costs n/a The impact of the costs of us buying and selling underlying investments for the product.
Other ongoing costs n/a The impact of the costs we take each year for managing your investments.
The table above shows the Entry costs as a reduction in yield calculation at the end of the recommended holding period. The actual Entry costs
of the product is estimated to be 2.25%.
How long should I hold it and can I take money out early?
Recommended holding period: 6 years
The terms of the product mean you are not entitled to make withdrawals or close the product early, however we will consider requests in the
event of financial diculty or exceptional circumstances such as bereavement or redundancy. All such requests are considered on an individual
basis. You should therefore have other money available to you during the fixed term which you can use for emergencies. If the product is
closed during the fixed term, the amount you will receive will be your initial deposit. You can change your mind and cancel the product within
14 days of first opening your account. No early exit fee is payable in the event that you sell or cash in the product before the maturity date. If
you need to do this, you can write to us or call:
Santander UK plc, Savings Operations, PO Box 297, Bradford, BD1 1BR.
Call us on . Calls may be recorded or monitored.
How can I complain?
The best way to contact us when something has gone wrong is over the phone so we can talk to you in person. You can call us free of charge
from a UK landline or mobile on . Our dedicated complaints team is available Monday to Friday 8am-8pm and Saturday 9am-
4pm. Or you can email us at customerservices@santander.co.uk or you can send us a secure message via your online banking, or visit us in
one of our branches, or write to us at: Complaints, Santander UK plc, PO Box 1125, Bradford, BD1 9PG.
You can find more information about our complaints procedures, including our handling timescales, on our website santander.co.uk under our
“Help & Support” tab. Alternatively, you can ask us for our complaints leaflet using one of the contact methods detailed above.
Other relevant information
The full Terms and Conditions of the product are set out in the General Terms & Conditions and Important Information Current Accounts and
Savings Accounts (Including Cash ISAs and Cash Junior ISAs).
The most up to date version of this Key Information Document can be found at the following website:
santander.co.uk/uk/investments/Investment-products-and-fund-literature.
This product is not sponsored, endorsed or promoted by the provider of any index.
Page 3 of 3
LIFE JAN H
Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number . Registered in England and Wales. www.santander.co.uk. Telephone
. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial
Services Register number is . You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.
Information correct as at 28 November 2018.
Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you
would like to register to receive correspondence in an alternative format please visit santander.co.uk/alternativeformats for
more information, ask us in branch or give us a call.