USER MANUAL

USER

MANUAL

TruDeep

Cleaner

™

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Model Number

R UG DOCTOR PET TRUDEEP CLEANER

™

| User Manual

or over 50 years, Rug Doctor has been the global market leader in

professional-grade, do-it-yourself, deep cleaning systems.Today, Rug

Doctor continues to evolve with new innovation in cleaning systems.

We are committed to provide pro-grade power equipment that provides

value, improves your home and simplies your life.

Introducing Rug Doctor Pet TruDeep Cleaner™, our powerful pro-

grade carpet cleaner with best-in-class suction power for superi-

or deep cleaning results at home.

To help you achieve the best cleaning results, please review the

quick, easy-to-navigate user manual.

HAPPY CLEANING!

Rug Doctor UK LTD

Unit 29 Decoy Road

Worthing, BN14 8ND

Web Site: www.rugdoctor.co.uk

For household use only

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| User Manual

4 Important Safety Instructions

Your New TruDeep Cleaner

Filling the Clean Water Tank

Cleaning Your Carpet

Emptying Dirty Water Tank

How to use Upholstery Tool

Cleaning & Storing Your Machine

Troubleshooting

Registration

Manual Content

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| User Manual

IMPORTANT SAFETY INSTRUCTIONS

USER MUST READ AND UNDERSTAND ALL INSTRUCTIONS BEFORE USING THIS MACHINE.

When using a machine, basic precautions should always be followed, including the following:

WARNING

TO REDUCE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

› For indoor, household use only. Not for use outdoors.

› Use the machine only as described in this guide and user manual. Use only Rug Doctor’s recommended

attachments and cleaning solutions.

› DO NOT leave machine unattended when plugged in or while powered on. Unplug the machine when not in use and before

cleaning or servicing.

› Use only Rug Doctor® cleaning products intended for use with this machine. See the cleaning product

section of this manual.

› DO NOT use if you are under the inuence of alcohol or drugs.

› DO NOT immerse. Only use machine on surfaces moistened by the cleaning process.

› DO NOT submerge machine, expose to rain, outdoor sun, place machine in standing water, or try to clear ooded areas with

machine.

› DO NOT leave or store machine outdoors. Always keep and store machine indoors in a safe, dry location. Keep machine away

from heated surfaces and extreme temperatures.

› DO NOT use or expose machine to any improper setting or environment, such as a construction settings.

› Use caution when using hot tap water. DO NOT boil or microwave water to be used in this machine.

› DO NOT use machine as a vacuum.

› This machine is designed to clean normally soiled carpets in one (1) cleaning pass, except Berber multi-level

or looped carpets.

› DO NOT use more than two (2) cleaning passes on any area of carpet as over-wetting and damage may result which could

include permanent staining of carpet.

› DO NOT allow the machine to run dry. When the solution tank runs out, stop using and follow directions to rell.

› DO NOT allow this machine to be used as a toy. Close attention and adult supervision is necessary when used by or near

children or animals. This machine is not intended to be used by children under the age of 18.

› DO NOT allow children or pets to place their body parts in or near openings or moving parts of machine.

› DO NOT use with a damaged cord, plug or attachment. If this machine or any associated attachment is not working as it should,

has been dropped, damaged, left outdoors, used in an improper manner or environment, rained on or dropped in water or other

liquid, stop using immediately and return to your rental location or service center and immediately notify Rug Doctor at (800) 784-

3628.

› DO NOT attempt to repair a damaged or broken machine under any circumstances.

› DO NOT pull by the cord, carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp

edges or corners. DO NOT run machine over cord. Keep cord away from heated surfaces.

› DO NOT unplug by pulling on the cord. Unplug by pulling on the plug.

› DO NOT abuse the cord. NEVER use the cord for carrying, pulling, or unplugging the machine.

› DO NOT modify earthed plug.

› DO NOT handle the plug or use this machine with wet or sweaty hands.

› DO NOT put any objects into any machine openings. DO NOT use the machine if any opening is blocked. Keep openings free

of dust, lint, hair and anything that could reduce airow.

› Keep hair, loose clothing, ngers and all parts of the body away from all openings and moving parts.

› Turn o all controls before unplugging.

› Use extra care when cleaning on stairs.

› DO NOT use machine to pick up ammable or combustible materials or liquids, such as gasoline or certain paints. DO NOT use

in areas where they may be present.

› DO NOT use to pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.

› DO NOT use to pick up hard or sharp objects, such as glass, nails, screws, coins, etc.

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› DO NOT place in or pick up anything with this machine that is a toxic material, such as bleach, ammonia, toilet bowl cleaners or

drain cleaners.

› DO NOT clean over oor electrical outlets.

› DO NOT use an extension cord. Failure to follow this instruction may expose the user to the possibility of electric shock, personal

loss, or injury and/or death.

› The attachments hose contains electric wires. DO NOT use or repair a damaged hose. DO NOT use when the hose is cut or

punctured. Avoid picking up sharp objects.

› The upholstery tool and attachment hose are to be used only for indoor household cleaning applications

using only manufacturer’s recommended cleaning solutions.

› Examine the attachment hose and upholstery tool periodically for visible deterioration, such as abrasions,

cracks, splits and the like.

› Always wear rubber-soled shoes when cleaning.

› Always ensure oat is properly installed before any wet pick-up operation.

› DO NOT use machine without the tank, cap, or lid in its proper place.

› DO NOT use or place machine on or near wood, laminate, or natural ber oors.

› DO NOT use or place machine on or near natural ber, silk, wool, sisal, jute, hand-loomed, or braided carpets and rugs.

› DO NOT use machine to clean the following fabrics: silk, Haitian cotton, velour, velvet, corduroy, leather, fabrics with cleaning

code S or X, or any non-colorfast fabrics.

› DO NOT use bleach, dye, laundry detergents, cleaning powders, harsh solvents, chemicals, or any non-Rug Doctor products with

machine as permanent damage to your property may result.

› Always turn o this machine before connecting or disconnecting either hose or solution hose.

› Use only as described in this manual. Use only manufacturer’s recommended attachments.

› DO NOT operate without tanks or in any manner inconsistent with the above warnings or operating instructions included in this

operations guide.

WARNING

MACHINE MAY CONTAIN WATER

For best cleaning results and to avoid the risk of permanent damage to property, carpets, ﬂoors

and furniture, please follow the below listed warnings:

› Always read and follow your carpet or upholstery manufacturer’s recommended cleaning instructions

before using machine.

› Use extra care when cleaning on stairs.

› Machine is designed to clean normally soiled carpets in one (1) cleaning pass. Two (2) passes can be used for heavily soiled

carpets but not on Berber, multi-level, or looped carpets. DO NOT use more than two (2) cleaning passes on any area or carpet.

Failure to follow this instruction may result in over-wetting and permanent staining of carpet. If carpets are not suciently clean,

allow to dry completely and clean again using only one (1) pass.

› DO NOT leave water in clean or dirty water tank when not in use. Immediately empty clean and dirty water tank after each use.

› DO NOT use or place machine on or near wood, laminate, or natural ber oors.

› DO NOT use or place machine on or near natural ber, silk, wool, sisal, jute, hand-loomed, or braided carpets or rugs.

› DO NOT use machine to clean the following fabrics: silk, Haitian cotton, velour, velvet, corduroy, leather, fabrics with cleaning

code S or X, or any non-colorfast fabrics.

› DO NOT use bleach, dye, laundry detergents, cleaning powders, harsh solvents, chemicals, or any non Rug Doctor products

with machine as permanent damage to your property may result.

› When cleaning upholstery or furniture, make sure the black rocker switch on top of machine housing is set

to “upholstery/hand tool.” If this switch is set to “carpet,” damage may result.

› Failure to follow the foregoing instructions may expose the user to electric shock, personal injury

and/or death.

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FLOAT WARNING

WHEN EMPTYING DIRTY WATER

Always exercise caution when emptying the dirty water tank. The dirty water tank should only

be emptied in a toilet or safely outside. It is possible for the ﬂoat and cage located within the

dirty water tank to become dislodged during use and while disposing of water. Always pour

water out slowly to ensure both ﬂoat and cage remain inside the tank. Never “dump” out dirty

water. Failure to follow these instructions can result in the ﬂoat and cage becoming lodged in

toilets, sinks, and the like. Rug Doctor is not responsible for any damages caused to toilets, sinks,

and the like resulting from failure to follow these instructions.

CLEANING WITH YOUR RUG DOCTOR MACHINE AND PRODUCTS

Read all instructions completely before you begin. To assure proper results, test carpets and

upholstery for colorfastness. Wet an inconspicuous area with a small amount of cleaner.

After 1–2 minutes, blot with a white paper towel and check for color transfer.

Follow these additional guidelines when cleaning with your Rug Doctor machine:

› The machine was designed for use on carpet and upholstery applications in accordance with the

instructions and recommendations in this manual. If you use the Rug Doctor machine to clean surfaces

other than carpet and upholstery, such as hard surface oors, use only Rug Doctor recommended

products. Rug Doctor Oxy Carpet Cleaner can be safely and eectively used for either carpeting or water-

safe hard surface oor coverings.

› DO NOT put bleach, dye or products other than Rug Doctor cleaners in this machine. Use of inappropriate products may cause

this machine to malfunction and may result in carpet or machine damage.

› Foam should never be ingested through the dome lter. Damage to the carpet and/or vacuum motor

could result.

› Use only Rug Doctor® cleaning products intended for use with this appliance to reduce the risk of re and

electric shock due to internal component damage.

› Avoid picking up hard or sharp objects with the carpet cleaning machine. These objects may damage

the machine.

› DO NOT use the machine for dry vacuuming. This machine does not have a ne dust lter. Using machine to dry vacuum

causes damage to the vacuum motor.

› DO NOT use the machine to vacuum large quantities of liquid, such as a ooded basement or a large spill. This machine is not

equipped with an automatic overow shuto.

› To avoid damage, DO NOT place the machine or hand tool on or near hardwood or laminate ooring or allow any solution or

overspray to contact such ooring.

› To avoid pump damage, DO NOT continue to press the spray (pump) switch when the solution tank is

empty.

› To avoid property damage, DO NOT place the machine or hand tool on or near hardwood or laminate ooring. In addition, DO

NOT allow any solution or overspray to contact such ooring.

› Read instructions carefully. Rug Doctor, LLC is not responsible for damage due to misuse of

this machine.

› Rug Doctor machines and Rug Doctor cleaning products are safe for most carpets. However, you risk damage to carpets and hard

oor surfaces not intended for water extraction method cleaning. DO NOT use the Rug Doctor machine or cleaning products

on natural ber oriental rugs (silk or wool), hand-loomed wool rugs, braided rugs, sisal or jute carpets, hardwood or laminate

ooring. Some stains require professional treatment.

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SAVE THESE INSTRUCTIONS FOR FUTURE USE

› Treating dicult spots: Rug Doctor Machines are designed to deep clean and extract in one cleaning

pass. Your best choice for cleaning dicult spots, stains or trac areas is to use Rug Doctor’s specialty

products.

› Avoid over-wetting your carpet. DO NOT go over a heavily soiled spot more than 2 times. Berber, Multi-Level or Looped carpets

retain more liquid. For these types of carpets, DO NOT repeat cleaning passes.

› If additional cleaning is desired, allow carpets to dry before attempting to reclean heavily soiled areas.

Because they retain more liquid, Berber carpets that are overwet can experience “wick up” of soils or

spills very deeply embedded in the carpet or backing. If you experience this problem, allow area to dry

completely then clean again using single, quick passes (1-2 feet per second).

› Cleaning Berber carpet: You can use your Rug Doctor machine to clean Berber carpet. For best results,

make only one pass while depressing the thumb switch to release solution. Make a second pass over the

same area without pressing the switch so that you are only vacuuming the liquid.

› Overlap passes slightly to cover all areas. IMPORTANT: When pressing the red button, keep machine moving so

rotating brush does not agitate in one place.

› Liquid recovery. You should recover 70 - 80% of the liquid used depending on your carpet type. With Berber carpet, you may

recover a little less liquid.

› If you replace furniture before the carpet is completely dry, place aluminum foil under furniture legs to

prevent stains. Leave aluminum foil under furniture legs until carpet is completely dry.

› Avoid excessive foam in the recovery tank, which can be expelled through the machine and may aect

your carpet. If foaming occurs, turn o the machine and empty the upper white tank if it is full.

› For faster drying, ventilate area. Open doors and windows. Place fans pointed downward on carpet.

Turn on heat in damp or cold weather. Turn on air conditioner in humid or hot weather. This is highly

recommended when cleaning Berber carpets. These procedures are especially recommended when

cleaning Berber carpets.

CARPET CLEANING TIPS FOR BEST RESULTS

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1. Soap & Scrub Solution Button

2. Handle Release

3. Clean Water Tank

4. Dirty Water Tank

5. Upholstery Tool Port A

6. Rolling Brush

TRUDeep Cleaner

™

Your New

7. Comfort Grip Handle

8. Power Button

9. Rotating Cord Wrap

10. Upholstery Tool Port B

11. Super Boost Spray

12. Upholstery Tool

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Filling The clean water tank

How to Use:

1 2

4 5

Securely place the full

CLEAN WATER

TANK back onto the

machine.

REMEMBER

Always use RUG DOCTOR

deep cleaning solutions.

Other cleaning solutions may harm

the machine and void the machine

and carpet warranties.

Add Rug Doctor Cleaning Solution

Unscrew the EASY MEASURE

SOLUTION POUR CAP from the

CLEAN WATER TANK.

Fill the CLEAN WATER TANK

with HOT tap water until it reaches

the ll line.

Fill the Clean Water Tank

Remove Clean

Water Tank

Remove the CLEAN

WATER TANK from the

machine by grasping the tank

HANDLE and lifting straight

up.

Fill Line

Follow the directions on the back of the Rug

Doctor cleaning solution and ll the EASY

MEASURE SOLUTION POUR CAP with

the recommended ounces of solution.

Clean water tank holds 3.7ltrs

of water. Tightly screw the EASY MEASURE

SOLUTION POUR CAP onto the tank.

Place Clean Water

Tank in Machine

Raise the Collapsible

Handle

Raise the HANDLE by pulling

upward into the upright

position.

For best results, lower the

HANDLE to it’s lowest

position by pulling the

HANDLE RELEASE lever

upward.

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upholstery tool (CONT)

How to Use:

Insert plug into a

properly grounded

outlet.

6 7

Plug in the Machine

Clean Your Upholstery, Stairs, Stains

Press the POWER BUTTON

located on the COMFORT GRIP

HANDLE to Tool position.

Turn on the Machine

Insert Upholstery Tool

1. Open the UPHOLSTERY TOOL A

by pulling on the black rubber ap.

2. Insert the UPHOLSTERY TOOL

connection into the UPHOLSTERY

TOOL A on the front of the DIRTY

WATER TANK by lining up the “O” icons

on the tank and the UPHOLSTERY

TOOL.

3. Lock the TOOL into place by

rotating to the right, the icon will

be straight up.

CAUTION

Before plugging

machine in, check the

Power Button to make

sure it is in the “o”

position.

Connect Solution Hose

Connect the SOLUTION

HOSE to the “TOOL CLEAN

PORT B” located on the top of

the machine by lining up the “O”

icons on the hose. Lock the hose

into place by rotating to the right.

The

icon will be straight up.

To Clean: Position the UPHOLSTERY TOOL in front of the area or stain you want

to deep clean. Squeeze trigger on the handle to begin cleaning. While squeezing the

trigger, move the tool back and forth over the area you want to clean, making sure to

press the suction nozzle down into the surface.

To Dry: Release the trigger. Move the tool back over the wet area.

Make sure to press the suction nozzle down into the surface.

Leave the machine on for 15 seconds after cleaning to allow for all of

the dirty solution to be collected into the DIRTY WATER TANK.

IMPORTANT: Check the manufacturer’s tag before

cleaning upholstery. “W” or “WS” on the tag means

you can use Machine. If tag is coded with an “S” or “X”,

says “Dry Clean Only”, is coded with any non-color-fast

fabric, is missing, or not coded, do not proceed.

Squeeze trigger

pull back

tool

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CLEANING AND STORING MACHINE

Wrap the cord

around the

CORD WRAP.

After rinsing and drying

both tanks, place both

tanks onto machine and

lock in place. Ensure caps

are on the tanks.

Secure Water Tanks

Fold Handle

Clean & Rinse Water Tanks

Wrap the Cord

Carry tanks to the sink

and rinse both tanks

out with water.

Allow tanks to dry

thoroughly to prevent

odor when stored.

Remove the DIRTY WATER

and CLEAN WATER TANKS.

Lower the handle by pulling

the HANDLE RELEASE

upward. Push handle forward

into storage position.

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TROUBLESHOOTING

The following Troubleshooting guide is provided to help you resolve issues

that may arise with common usage of the machine.

If you are not able to resolve or have other questions, visit www.rugdocto.co.uk/support

PROBLEM POSSIBLE REASON HOW TO FIX

No Power

› Power cord not plugged in

› Power Button not turned on

› Plug power cord into wall outlet

› Push Power Button to Carpet or Tool

depending on need

No / Low Spray

› Not pressing Soap & Scrub Solution

Button

› Clean Water Tank is empty or low

› Clean Water Tank is not seated

or installed correctly

› Power Button is in the incorrect

position

› Press and hold Soap & Scrub Solution Button

› Fill Clean Water Tank with water and solution

› Lift up Clean Water Tank, and place back into

position. Tank should click into place when

positioned properly

› Verify that the Power button is in the correct

position depending on usage

No / Low Suction

› Dirty Water Tank Is full

› Dirty Water Tank is not seated /

installed correctly

› Power Button is in the incorrect

position

› Empty Dirty Water Tank and replace empty

tank when nished

› Lift up Dirty Water Tank and place back

into position

› Double check the Power Button, and

ensure it is on the desired mode (Carpet

is for carpet cleaning; Tool is for powered,

optional accessories)

Rotating Brush Roll

Doesn’t Rotate

› Not Pressing Soap and Scrub Solution

Button

› Power Button in the incorrect position

› Press Soap and Scrub Solution Button on Handle

› Push Power Button to Carpet

No/Low Spray from

the Upholstery Tool

› Not Pressing Spray Trigger

› Upholstery Solution Plug not installed

correctly on Tool Clean Port

› Clean Water/Solution Tank

Empty/Low

› Clean Water Tank Is Not Seated /

Installed Correctly

› Press Spray Trigger

› Make sure symbols are aligned when installing

› Fill Clean Water Tank with water and solution

› Lift Up Clean Water tank and place back into

position

No/Low Suction

from the Upholstery

Tool

› Dirty Water/Collection Tank Is Full

› Dirty Water/Collection Tank is Not

Seated/Installed Correctly

› Upholstery Vacuum Plug in

› Not installed correctly on the Dirty

Water Port

› Empty Dirty Water/Collection Tank

› Lift Up Dirty Water/Collection tank and place

back into position

› Make sure symbols are aligned when installing

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Guarantee Information

What Does This Guarantee Cover / How Long Does The Guarantee Last?

1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from the date of purchase (“Guarantee

Period”),the machine supplied by Rug Doctor and every component part thereof (collectively, “Machine”) shall be

free from material defects. This guarantee applies to machines used for normal household purposes only. However,

this guarantee is subject to Clauses 1.2, 1.4 and 2.4 and does not apply in the circumstances described in

Clause 2.1

1.2. Subject to Clause 2.1, if:

(a) you give notice (in accordance with the “How Do I Get Service Under This Guarantee” section below) to Rug Doctor

during the Guarantee Period within a reasonable time of discovery that the Machine has a material defect and

(b) Rug Doctor is given a reasonable opportunity of examining the Machine; and

be in accordance with the “Expenses” section below; Rug Doctor will repair or replace the Machine without further

charge.

1.3. The guarantee at Clause 1.1 shall apply to any replacement or repaired Machine (for the original Guarantee Period)

supplied by Rug Doctor.

1.4. ThisGuaranteeisgiveninadditionto,anddoesnotaect,yourlegalrightsinrelationtotheMachinethatisfaulty

or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading

 Standardsoce.

What The Guarantee Does Not Cover

2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising from:

(a) any further use of the Machine made by you or any third party after giving notice in accordance with Clause 1.2;

(b) your failure, or that of any third party, to follow Rug Doctor’s oral or written instructions (including but not limited to

the User Guide supplied with the Machine) as to the storage, use and maintenance of the Machine (as to the latter,

 forbestoperatingeciencyandcleaning,useofonlyRugDoctorcleaningproductsisrecommended);

(c) any alteration or repair, or attempted alteration or repair, by you or any third party of the Machine without the written

consent of Rug Doctor;

(d) fair wear and tear, willful damage, negligence by you or any third party, accident, improper use and abuse, or abnor

mal storage or working conditions; or

(e) use by you or any third party of the Machine in any way or at any time for rental purposes.

2.2 IfRugDoctorfailstocomplywiththeseterms,thenitshallberesponsibleforlossordamagethatyousueror

 damagethatyousuerthatisareasonablyforeseeableresultofitsbreachofthetermsoritsnegligence,butRug

Doctor shall not be responsible for any loss or damage that is not reasonably foreseeable.

2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to use the Machine for any

 commercial,businessorre-salepurpose,andRugDoctorhasnoliabilitytoyouforanylossofprot,lossof

business, business interruption, or loss of business opportunity.

2.4. Rug Doctor does not exclude or limit in any way its liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory

 quality,tnessforpurposeandsamples);and

(e) defective products under the Consumer Protection Act 1987

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Expenses

If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty

(30) days of delivery Rug Doctor will pay the delivery charges both from and back to you. However, you will be re-

sponsible for paying any delivery charges for Rug Doctor sending the Machine back to you if the Machine is not con-

sidered by Rug Doctor to have a material defect. Thereafter, you may be required to send the machine to Rug Doctor

should repairs be required during the Guarantee Period. You will be responsible for paying any delivery charges for

sending the Machine to and from Rug Doctor for repairs occurring under the guarantee and within the Guarantee

Period and after the initial thirty (30) days.

How Do I Get Service Under This Guarantee?

TO OBTAIN GUARANTEE ASSISTANCE, please call Rug Doctor Customer Services Team on: 01903 235558 (9.00

am to 5.00 pm Mon - Fri) or e-mail customerservices@rugdoctor.co.uk.

Rug Doctor will need the following information in order to assist you: your name, address and telephone number,

product model and serial number, proof of purchase showing date and place of purchase. Please explain the nature

of the problem. Rug Doctor will review all the facts involved and advise you as to recommended procedure. We

recommend you keep the original carton and packing materials.

Unauthorised Use

For the avoidance of doubt, use of the machine for rental purposes is strictly forbidden and would result in you being

unabletorelyonthisGuarantee.ThisGuaranteegivesyouspeciclegalrights.

You can register your Rug Doctor TruDeep Cleaner machine att www.rugdoctor.co.uk.

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