Rockwell Automation
Mid-Range Toolkit & Support
User Guide
Mid-Range Toolkit Guide
Welcome
Overview
Mid-Range Toolkit Contents
Activation FAQ
Telephone Support
Online Support
Software, Firmware and Other Updates
Support Options
International Numbers
2
Valued Rockwell Automation Customer,
Rockwell Automation recongizes the value your company provides in applying our
technologies to implement customer solutions, and thank you for your support.
Your Toolkit contains:
• Activation Certificate containing the serial number and product key to activate the
Toolkit. Detailed information is provided in the Welcome Email you receive when your
order has been processed. Welcome kits are sent via email 5-7 days after the order is
processed.
• Media can be purchased at time of toolkit order. Please note, the most recent updates
may need to be downloaded from the support website at
http://www.rockwellautomation.com/en-us/support/product/product-downloads.html
or with Compatibility and Download webpage
https://compatibility.rockwellautomation.com/Pages/home.aspx
• Mid-Range Toolkit & Support User Guide including Contact information, Toolkit
Contents, FAQ, Instructions for using the Rockwell Automation Support Center,
Knowledgebase, contacting Technical Support, and other important information
designed to help you make the most of your program benefits and toolkit license.
If the toolkit license your company purchased includes support, you will receive an
e-mail containing your toolkit support entitlement information and credentials.
Sincerely,
Rockwell Automation
Welcome
3
• Use the instructions provided in this User Guide to obtain ecient service and
maximize the benefits of your Toolkit license. Providing your authorization number for
support and serial number(s) for product updates will expedite service delivery.
• Make sure you sign up on our Knowledgebase at
https://rockwellautomation.custhelp.com/ to receive proactive notification of
product updates and tech notes.
Contents
1 Rockwell Automation Mid-Range Toolkit Contents
2 Activation FAQ
3 Telephone Support
4 Online Support
5 Software, Firmware and Other Updates
6 Support Options
7 International Numbers
Overview
4
1 Mid-Range Toolkit Contents
*Denotes product serial number indicated on toolkit activation certicate is the parent serial number to download all activations
Design & Configuration
Studio 5000® LTE 1ySub ESD S/W*
Modular Programming for M A
RSLogix 500® Professional 1ySub ESD S/W
RSLogix 5000® PIDE Autotune
RSNetWorx™ for ControlNet
RSNetWorx™ for DeviceNet
RSNetWorx™ for Ethernet/IP
RSNetWorx™ MD for ControlNet
RSNetWorx™ MD for DeviceNet
RSNetWorx™ MDEtherNetIP ADD ON
Studio 5000® PhaseManager™
PanelBuilder® 32
Studio 5000® Application Code Manager Lite
Production Management
SequenceManager™ Editor ESD S/W
SequenceManager™ Event Console 10 unit (controller)
Data Management
Connected Components Workbench™ Developer Edition
FactoryTalk® Network Manager™ - Managed Switch License
FactoryTalk® Linx Data Bridge
FactoryTalk® Linx Gateway Professional
FactoryTalk® View ME StationRT 500 Disp
FactoryTalk® View ME STM Sub ESD S/W
Peformance & Visibility
ThinManager®
ThinManager® Client License
Mid-Range Software Toolkit Bundle Contents – Named & Concurrent
Legacy Toolkit: For customers who require access to RSVeiw32, Historian Classic, SoftLogix, Studio 5000 Legacy for v20.04 and below select the Legacy Toolkit
“buy with” option when you shop for the Mid-Range Toolkit. The Legacy Toolkit provides you with the appropriate activation certicate required to use the
software highlighted above.
Note: All Toolkit software is subject to limitations as described in the license agreement.
5
2 Activation FAQ
What is Media?
Media is an electronic image of all software
that is available for additional purchase at time
of Toolkit purchase. Media is provided for your
internal development use only, and external
customer distribution is prohibited. Distribution
to customers may result in program termination.
• You will have activations to the products that are
included in the license type purchased by your
company (see your Contents document).
Please Note: The media provided is property
of Rockwell Automation and may not be
resold, transferred, or used in a production or
manufacturing capacity.
Who can use media?
Media is restricted to use of the toolkit
owner. External customer distribution is
prohibited. Distribution to customers may
result in program termination.
Is media included in the Toolkit?
No. Media is optional and can be purchased
when the Toolkit subscription is renewed at the
end of each contract period.
Can I use media to update my customers?
Media is for internal development use only and
is not intended for end customer use. Distribution
to customers may result in program termination.
Where can I find product release notes and
system requirements?
In the Help File of each product, or please see
our website at:
https://rockwellautomation.custhelp.com/
What if a product revises between media
releases?
If you require software updates between
media releases, you can download the latest
release of the software online. Go to
https://www.rockwellautomation.com/en-us/
support.html
Will I be able to activate all products included
in the media?
No. Which products you can activate depends
on the contents of your license. Some products
have third-party licensing restrictions prohibiting
inclusion in internal development licenses.
However, these products may be included on
media for update and demo purposes.
What do I need to activate my software
electronically?
To activate your software electronically you
will need:
• A computer with an Internet connection and web
browser (or email, telephone, or fax capability).
• FactoryTalk Activation Manager software
(the FactoryTalk Activation Manager software
application is included on your media if you
purchase).
• The software serial number and product key
(printed on the Activation Certificate document,
enclosed in a red envelope included with the
software media).
Who do I call if I need activation support?
Please access Technical Support at
https://rockwellautomation.custhelp.com/ or by
phone using the numbers provided on pages 9-10.
6
Where can I find tutorials on FT Activation?
You can access FAQs, tutorials, and view
archived Q&As online at our Activations Support
site https://rockwellautomation.custhelp.com/
What if I need help installing a product?
Start with the Rockwell Automation
Knowledgebase for 24/7 technical information
and assistance:
• View technical/application notes
• Obtain software patches
• Ask questions, and much more!
• Subscribe for product/service emails
What is Lock to Email?
Toolkit owner can control activation
distribution to users by setting Lock to Email On.
Set the Lock to Email for the Serial Number on
the eCommerce Manage License Screen. Lock to
Email requires the user to activate to an internet
computer. The owner or administrator assigns
users the explicit number of activations they will
receive. The user will receive an email to activate.
The user must use the “Activate Software” button
to activate. Direct use of FactoryTalk Activation
Manager. For dongle activations or deployment
to a disconnected system, set Lock to Email OFF
and use Serial Number and Product Key with
FactoryTalk Activation Manager.
Will my Toolkit have one serial number with
FactoryTalk Activation?
Yes. You will have one serial number per
Toolkit catalog number ordered. A Toolkit license
serial number includes individual activation
keys for the software products contained in the
bundle. Your Toolkit license may include multiple
installs under the same serial number depending
on the number of installs purchased.
Where can I find product manuals and
release notes?
The Rockwell Automation Technical
Reference Library is included on media, and
contains product manuals, technical notes, and
Knowledgebase files for on-demand installation
assistance.
What is the minimum version of the
FactoryTalk Activation Tool I need to use with
my Toolkit?
We encourage participants to use the latest
version of FactoryTalk Activation Manager. The
latest version of FactoryTalk Activation Manager
can be downloaded from our website at
https://activate.rockwellautomation.com
How is the Toolkit license activated?
The Toolkit license uses FactoryTalk
Activation. FactoryTalk Activation is part of
the Rockwell Automation FactoryTalk Services
Platform. It allows FactoryTalk enabled
products to be activated via files generated
by Rockwell Automation over the Internet. It
eliminates the dependency on physical media
to initiate activation. As a result, software
activations can be delivered, distributed, stored,
backed-up and moved electronically. Activation
files can be created with the FactoryTalk
Activation Manager software or retrieved online
from the Rockwell Automation licensing site at
https://activate.rockwellautomation.com/ and
hosted to your local server, machine, or a USB
dongle. For help with activation, click Help in the
upper right corner of the FactoryTalk Activation
Manager, or visit our Activations Support site at
at https://activate.rockwellautomation.com
2 Activation FAQ continued…
7
How to Contact
Immediately address issues with phone support.
These specialists are ready when you need them.
Please access Technical Support at
https://rockwellautomation.custhelp.com/ or by
phone using the numbers provided on pages 9-10.
Once your contract is active, you will receive a
designated authorization number that can be
found within their Welcome Kit (wallet cards) and/
or within their account profile on Knowledgebase.
Please use your designated Authorization
Number (and phone number if you purchased
System Support) when calling for support.
These numbers can only be used for support
issues regarding products included in the Toolkit
Program support offering.
Standard phone support hours are 8 am to 5 pm
Monday through Friday in the time zone of the
primary participant location unless a 24x7x365
support level was purchased.
You will receive an e-mail containing your toolkit
support entitlement information and credentials
via PDF attachment following the toolkit order
shipment. The PDF is formatted to print directly
onto Avery Stock Number 5371, so you can
print cards to carry with you and/or distribute
electronically to your engineers who use the
Toolkit software.
Please allow 5-7 days for receipt. The registered
participant site will be able to use the Toolkit
serial number to obtain telephone support in the
interim.
• If you want to ask questions and/or need support
regarding issues that have a direct impact
on your operation or business, you should
categorize the urgency as HIGH. In high urgency
situations, your system or process should remain
operational but at less than full capability. In
these situations, you require immediate or same
day resolution if possible.
• If your system or process is down and you
require an immediate response, you should
communicate this status to the telephone
support specialist directly and classify it as VERY
HIGH. In these situations, we leverage additional
technical support and engineering resources
to resolve your issue quickly. We expect you to
implement technical support recommendations
and to be available for immediate follow-up.
If this does not occur, we may downgrade the
urgency of your situation.
*Phone Support is not available on
Rockwell Automation observed holidays unless
you have elected for 24x7x365 support. A list of
these holidays for all regions can be found via the
Knowledgebase in article #819086.
3 Telephone Support
8
Maximize the Value of Your Call
When you call for support, we will ask you for
the following information which you will want
to have available:
• TechConnect Support agreement authorization
number
• If you cannot locate this number, we will ask you
for your name and company site location.
• Product name(s), description and series/
revision/version number
• System configuration and components, e.g.,
operating system, etc.
• Sequence of events prompting your call
• Complete error message if applicable
In addition, you should communicate to the
telephone support specialist who answers your
call the urgency of your situation so that we can
respond appropriately. Use the following as a
guide:
• If you want to ask questions and/or need support
regarding issues that have minimal or no
immediate impact on your operation or business,
you should categorize the urgency as MEDIUM. In
normal situations, you agree that it is acceptable
if your issue is not resolved on an initial call.
Make Calls
Use the designated telephone support number
listed on your support entitlement e-mail and
wallet cards, or refer to this guide for a list of
International Numbers. You can use this number
only to request support on product included in
the Toolkit TechConnect support offering. In
general, standard telephone support hours are
from 8:00 am to 5:00 pm Monday through Friday
in the time zone of the participating location
listed on your support entitlement e-mail, unless
you purchased a 24x7x365 support option.
Standard telephone support hours may vary
according to your region. Refer to your support
entitlement email for specific in ormation.
Note: 24x7 Support is not currently available
on certain products, such as FactoryTalk
ProductionCentre, certain Safety products and
KEPServer Enterprise. Toolkit Support does
not include Legacy Support. Participants may
purchase a Legacy Support contract through
your local Rockwell Automation sales or
Authorized Distributor.
3 Telephone Support continued…
9
PACKAGED SOLUTIONS
RAPID Line Integration™ 007
PLANTPAX
PlantPAx® 008
ACTIVATION
Software Activations, Copy Protection,
Software Download Issues
010
CONTROLLERS
ControlLogix®, FlexLogix™, Safety Processor,
Communications, Associated I/O and Instruction Set
100
CompactLogix™, Communications, Associated I/O
and Instruction Set
101
PLC-2®, PLC-3® and PLC-5®, and PLC-5/250 Processor,
Communications, I/O and Instruction Set
102
SLC™ 500, MicroLogix™ Processor, Communications,
Associated I/O and Instruction Set
103
Pico™ Controller, Associated Software and Instruction Set 104
SoftLogix™ 5 and 5000, Associated Programming Soft
-
ware, I/O and Instruction Set
105
AutoMax®, AutoMate (for drives see Reliance Electric) 106
PowerMonitor™, RSPower™ (1414 Sensors, 1402 and 1407
Modules, 1411 Current Transformers)
107
RSTestStand™ 108
ProcessLogix™ 109
Micro800® Hardware 110
RSLogix 5000®, 500 & 5 installation and fatal errors 111
Connected Components Workbench™ 112
DIAL MENU DIRECT DIAL MENU DIRECT
VISUALIZATION
FactoryTalk® View SE, RSView® SE, RSView® 32 200
ThinManager® 201
FactoryTalk® View ME, RSView® ME, PanelView™ Plus
Graphic Terminals, Studio 5000 View Designer®
and PanelView™ 5500
202
PanelView™ Classic, Standard, Enhanced Terminals
and PanelBuilder™ Software
203
PanelView™ Component and PanelView™ 800 204
Message Displays 205
Industrial Computers and Monitors 206
NETLINX
DeviceNet, ControlNet, EtherNet/IP and Associated
RSNetWorx™ Software
300
RSLinx
®
Classic, RSLinx® Enterprise and
FactoryTalk Gateway
301
1784 Communications Cards,
Remote Access Dial in Modems, 9300-USBS
302
Stratix® Network Switches, 9300-ENA 303
1732 ArmorBlock® I/O, 1734 POINT I/O
(not including safety modules)
304
MOTION
ControlLogix Motion, Interface Cards and
Associated Software
400
Kinetix® Servo Drives and Motors and
Associated Software (includes Ultra 3000)
401
1394, S-Class, GML™ Commander 404
CNC™ Motion 8500, 8520, 9230, 9240, 9260, 9290 , 9440,
9 Series
405
IMC Motion (121, 123, 110, ODS Software), HSRV, HSTP 407
Allen-Bradley® Legacy Servo Drives (1326, 1387, 1388, 1391,
1392, 1398), 8720
408
Anorad® Linear Motors and iTrak® Support, MagneMotion® 410
Call the Rockwell Automation U.S. Customer Support Center:
1.888.382.1583 (toll free)
or
1.440.646.3434
Monday through Friday from 8:00am to 6:00pm ET.
TechConnect Support
Direct Dial Numbers
For customers with Active TechConnect
SM
Support contracts
For online technical support:
rockwellautomation.com/knowledgebase
Select Option 3
Technical Support
1
Select Option 5
More options
2
Enter the three digit code
from the tables below.
3
10
3 Telephone Support continued…
DRIVES AND MEDIUM VOLTAGE PRODUCTS
(1)
Current Architecture-Class Drive Products - PowerFlex®
70, 700, 700S, 700L, 753, 755, 755TL/TR/TM and 755
On-Machine drives, power conditioning products, drive
communications, DriveExecutive™, DriveExplorer™,
Connected Components Workbench™ Software,
MegaDySC® 1608M, MiniDySC® 1608N, SCR Bus Supply
and ProDySC® 1608P
500
Compact AC Drive Products
PowerFlex® 4M/4, 40/40P, 400 drives
PowerFlex® 523/525/527 drives
ArmorStart® Controllers (290, 291, 294, 280, 281, 284)
ArmorConnect® Media (280-PWRM)
Power Conditioning Products
Connected Components Workbench™ Software
501
AC Legacy drives - PowerFlex® 700H, 700AFE, 160, 1305,
1336 (Classic), 1336E (IM/PACT®), 1336F (Plus II), 1336R
(Regen), 1336S (Plus), 1336T (FORCE™ Technology), 1336Z
504
DC Legacy drives - 1395, 1397 510
PowerFlex® DC drives 511
Reliance Electric™ - LiquiFlo and Standard Drives 512
Medium Voltage - PowerFlex® 7000, PowerFlex® 6000
and 1557™ Drives, 1500 Contactors and Soft Starters,
857 and 865 Feeder/Motor Protection Relay,
OneGear™ Controllers, 1591 Load Break Switches,
PowerBrick™ Technology
513
DATA MANAGEMENT SOFTWARE
FactoryTalk® AssetCentre, RSMACC™ 600
RSBizWare™ (Historian™ Classic, PlantMetrics™,
Scheduler™)
601
FactoryTalk® Historian SE 602
FactoryTalk® Transaction Manager, RSSql™ 603
FactoryTalk® Batch, RSBatch™, eProcedure®,
MaterialTrack™
604
Manufacturing Execution Systems (MES) 605
PMX - MES, CTM 606
FactoryTalk® VantagePoint® 607
FactoryTalk® Edge Gateway 610
INTEGRATED CONDITION MONITORING (ENTEK®)
XM®, Enpac®, Datapac®, Enwatch®, Emonitor®,
Enshare®, RSMACC Enterprise Online, Vibration
Sensors, Dynamix™ Data Collectors, Accelerometers,
Eddy Current Probes
700
PROCESS SAFETY
ADDvance® Control System, Trusted® Control System,
OptiSIS® Solution
750
LOW VOLTAGE INDUSTRIAL CONTROL COMPONENTS
Contactors and Starters, Pushbuttons, Terminal Blocks,
700 Relays and Timers, Circuit Breakers, Disconnect
Switches, 1497 Transformers, 4983 Surge Protection
800
Condition Sensing Switches (Bul. 836-840 Mechanical
Pressure, Temperature and Float, 808 Speed, 803 Rotating
Cam Switches)
801
Signaling Alarms, Beacons, Horns and Lights
(Bul. 854, 855)
802
150-154 SMC™ Smart Motor Controllers and
156 Solid-State Contactors
804
Electronic Motor Protection (E1 and E3 Plus, E300,
825 Overload Relays, 193-DNENCAT, 2100-ENET EtherNet
Comm Modules, 1608 Voltage Sag Monitors)
805
1606 and 1607 Power Supplies, 1609 Uninterruptible Power
Supply, 1492 Printer/Plotter and IFM Modules
806
900TC Temperature Controllers, 931 Conditioners,
937 Intrinsic Safety Modules
807
Motor Protection Relays (Bul. 809-819, 1409) and
Motor Winding Heaters (Bul. 1410)
808
Limit, Photoelectric and Proximity Switches,
Connection Systems and Media
809
Safety Mats (Bul. 440, 442), Relays and Switches,
Laser Scanners, Encoders (Bul. 842-847)
810
Advanced Sensing (54RF, 55RF, 56RF RFID Tags,
MultiSight™ Sensors)
811
Hazardous Location Applications 812
CENTERLINE MOTOR CONTROL CENTERS
CENTERLINE® Motor Control Centers Sales Support 900
CENTERLINE Motor Control Centers Hardware
Post-Sales Technical Support
901
CENTERLINE Motor Control Centers
Configuration Software (CIRCE™, CenterONE®
or PowerControl Builder™)
902
CENTERLINE Motor Control Centers DeviceNet,
EtherNet or IntelliCENTER® Software Support
903
DIAL MENU DIRECTDIAL MENU DIRECT
(1) Real-time remote assistance with the Live View Support™ Tool available
11
The Knowledgebase
The Rockwell Automation Support Center
https://rockwellautomation.custhelp.com is
your online resource for technical information,
support and assistance. Increase your
productivity by finding solutions to technical
questions more quickly – saving both time and
money.
Maintained by the same engineers who provide
your TechConnect Support, the Support Center
houses the Knowledgebase
https://rockwellautomation.custhelp.com,
an online database that we update with the
hardware and software solutions from actual
support service tickets.
The Knowledgebase, included with all
TechConnect support agreements, provides
you with access to over 70,000 technical notes,
documents and solutions. In addition, you can
submit questions and chat live with our Technical
Support engineers in your local language.
Create an Account
To begin using your TechConnect Support
contract, you need to create an account. For
information about how to create an account
watch the video tutorial posted to the Support
Center under the Support Center Training menu
or use the job aid posted in Knowledgebase
Answer 452148.
IMPORTANT NOTE: Use your email address as your
user name and anything you want as a password.
Enter your support authorization number into
your account profile to gain full access to all
Knowledgebase documents and features.
You can locate your support authorization number
on your e-Wallet Cards.
Search Knowledgebase
For information about how to search the
Knowledgebase, watch the video tutorial posted
to the Support Center under the Support Center
Training menu or use the job aid posted in
Knowledgebase Answer 452148.
Explore Forums
Our forum community offers peer to peer support
on a wide range of topics. You can search for
an answer, offer a solution or start your own
forum discussion. For information on how to use
the forums, watch the video tutorial posted to
the support center under the Support Center
Training menu or use the job aid posted in the
Knowledgebase Answer 452161.
Submit Questions
The Submit Questions feature lets you email you
email a question on a specific product to a tech
support engineer. For information about how
to search the Knowledgebase, watch the video
tutorital posted to the Support Center under the
Support Center Training menu or use the job aid
posted in Knowledgebase Answer 44451.
Your question is assigned a service ticket
number. Our targeted email response time for
TechConnect customers is 24 business hours.
IMPORTANT NOTE: The ‘Submit a Question’ feature
is only available when you have entered your
TechConnect Support authorization number into
your account profile as described in the ‘Create an
Account’ section.
If you need immediate assistance, do not submit
an online support request. Instead, call the
telephone number listed on your e-Wallet Cards
(you must have purchased a toolkit with one of
our available phone support options to qualify for
phone support).
4 Online Support
12
4 Online Support continued…
Chat Live
Mobile friendly and available 8am-5pm local time,
chat live with our engineers for expedited issue
resolution. Visit the Knowledgebase to chat live
with Tech Support engineers at
https://rockwellautomation.custhelp.com/app/
chat/chat_launch
For information about how to chat, watch the
video tutorial posted to the Support Center under
the Support Center Training Menu or use the job
aid posted in Knowledgebase Answer 452163.
Organize Your Information
Find My TechConnect acts as your personal
information library. For information about how
to use this feature, watch the video tutorial
available at https://rockwellautomation.custhelp.
com/app/answers/answer_view/a_id/35770/loc/
en_US#__highlight
13
Obtaining Updates
The Toolkit Support contract enables you to
download software updates via the Web for the
products included in your Toolkit license. Please
go to https://rockwellautomation.custhelp.com/
Your Toolkit serial number and Company Name
are required to download update files.
To download software or firmware updates, hot
fixes or patches, navigate to
https://rockwellautomation.custhelp.com/
and select “Compatability and Downloads” section
from the left hand navigation.
For More Information
Visit https://www.rockwellautomation.com/
en-us/support.html or refer to the following
websites for additional information about
Rockwell Automation products and programs:
Software Registration Transfer:
https://activate.rockwellautomation.com/
Remote Support Programs:
www.rockwellautomation.com/services/
onlinephone
FactoryTalk® Activation Support
If you experience a hard disk failure or an
activation related problem, you should contact
Rockwell Automation Technical Support at
https://www.rockwellautomation.com/en-us/
support.html or by phone using the call in
numbers listed on page 15. See this Guide for
a list of international numbers by country and
region, or use our Worldwide Locator online at
https://rockwellautomation.custhelp.com
Get Activation Support without picking up the
phone! Online activation support, including
Live Chat, Reference and FAQ documents,
and Activation Forum is available on the
Rockwell Automation Knowledgebase. Go to
https://rockwellautomation.custhelp.com
5 Software, Firmware, and Other Updates
14
Receive unlimited access to Rockwell Automation
technical support engineers for real-time phone
and electronic support. With deep knowledge of
our hardware and software products, and remote
desktop technology, our engineers can help you
install, configure and maintain equipment and
software, obtain software updates, diagnose
and fix operating problems and perform basic
programming tasks.
Toolkit Support
The toolkit license support agreement
entitles the registered participant site to
receive technical support that covers the
product families defined within the Toolkit,
and associated hardware. In order to receive
phone support, when calling in you will need to
provide your toolkit authorization number. The
authorization number can be found in your toolkit
activation welcome email.
System Support M-F, 8-5
With System Support, your calls are routed to a
specialized group of technical support engineers
who are trained to support your overall Rockwell
Automation control system. You receive a
dedicated, single point of contact who will own
the ticket from start to finish and follow up to
ensure your issue has been resolved. In addition,
you gain access to a monthly series of Webinars
to stay up-to-date on new products and offerings.
System Support is available for both 8-5 and 24x7
support levels.
Standard phone support hours are 8:00 am to
5:00 pm Monday-Friday (in time zone of the
primary participating location) for TechConnect
Support.
System Support 365x24x7
For companies needing support after 5pm or over
the weekend for special projects or start-ups
across the region, this option extends your hours
of coverage to include weekends and holidays.
Note: 24x7x365 support is not currently available
on certain products, such as FactoryTalk
ProductionCentre and KEPServer Enterprise.
Toolkit Support does not include Legacy
Support or Process Safety Support coverage.
Participants may purchase a Legacy Support or
Process Safety Support contract at a suggested
discount through your local Rockwell Automation
Distributor or Rockwell Automation sales oce.
*Phone Support is not available on
Rockwell Automation observed holidays unless
you have elected for 24x7x365 support. A list of
these holidays for all regions can be found via the
Knowledgebase in article #819086.
6 Support Options
15
EMEA +32.2.663.0600
Austria +43.732.38.909.99
Bahrain +971.4.321.1814
Belgium +32.2.716.84.11
Czech Republic +420.221.084.002
Denmark +45.70.110.109
Finland +46(0) 771 219219
France +33.825.30.31 32
Germany +49.2104.960.630
Greece +39 0230 249 577 +39 0230 249 578
Iceland +45 43 46 6006
Ireland +44.870.241.1802
Israel +39 0230 249 577 +39 0230 249 578
Italy
199.119.900 (Brescia, Milano, Padova)
199.119.922 (Bolognia, Napoli, Roma, Torino)
Luxembourg +32 (0)2 716 84 11
Magyarorszag +43 (0) 732 38909 99
Mauritius +27 (0)860104373
Netherlands +31.297.543.543
Nigeria +27 (0)860104373
Norway +45 43 46 6006
Poland +48 (22) 459 66 07
Portugal +34 (0)93 295 90 00
Romania +420 (0)284 015 911
Russia +7 495 956 04 65
Slovakia +421.2.4058.1700
South Africa +27.11.654.9700
Spain +34.0902.309330
Sweden +46.0771.219.219
Switzerland +41.62.889.7777
Tanzania +27 (0)860104373
United Arab Emirates +971.4.321.1814
United Kingdom +44.870.241.1802
Latin America +440.646.3434
Argentina 800.666.0320
Brazil +55.11.3618.8800
Bolivia +54.11.5554.4000
Caribbean +1.787.706.3940
Chile 800.53.0012
Colombia 01.800.700.2107
Costa Rica,
Honduras
0800.013.1215
Mexico 001.888.365.8677
Nicaragua, +506.262.5495
Panama 001.800.203.3475
Paraguay +54.11.5554.4000
Peru 0800.535.36
Uruguay +54.11.5554.4000
Venezuela 800.1.00.3062
USA & Canada +440.646.3434
Asia Pacific +613.9896.0575
Australia 1.800.809.929
China 1.080.0610.0327
India +91.11.216.9085
Japan 00.44.2261.2142
Korea 0030.833.0004
Malaysia 1800.80.4851
New Zealand 0800.27.27.25
Singapore 800.186.1028
Taiwan 0080.133.3332
Thailand 001.800.3314.0008
Viet Nam +66.2.936.1500
7 International Numbers
This User Guide is designed for global use. For local language information or support you may call the
Customer Support number for your country. If your country is not included in the following list, please
call the number listed for your region.
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AADvance, Allen-Bradley, Anorad, ArmorBlock, ArmorConnect, ArmorStart, AutoMax, CENTERLINE, CenterONE, CIRCE, CNC, CompactLogix,
Connected Components Workbench software, ControlLogix, Datapac, DriveExecutive, DriveExplorer, Dynamix, Emonitor, Enpac, Enshare,
Enwatch, expanding human possibility, FactoryTalk, FactoryTalk Activation, FactoryTalk AssetCentre, FactoryTalk Batch View, FactoryTalk Batch,
FactoryTalk eProcedure, FactoryTalk Gateway, FactoryTalk Historian Site Edition, FactoryTalk Historian, FactoryTalk Linx, FactoryTalk Network Manager,
FactoryTalk Transaction Manager, FactoryTalk VantagePoint EMI, FactoryTalk View ME, FactoryTalk View SE, FlexLogix, GML, GuardLogix, IntelliCENTER,
iTrak, Kinetix, MegaDySC, Micro800, MicroLogix, MiniDySC, MultiSight, OneGear, OptiSIS, PanelBuilder, PanelView, PanelView 5500, PanelView 800,
PanelView Classic, PanelView Component, PanelView Plus, PhaseManager, Pico, PlantPAx, PLC-2, PLC-3, PLC-5, PowerBrick, PowerControl Builder,
PowerFlex 1557, PowerFlex, PowerMonitor, ProcessLogix, ProDySC, RAPID Line Integration, RSBatch, RSBizWare, RSBizWare Historian,
RSBizWare PlantMetrics, RSBizWare Scheduler, RSFieldbus, RSLinx Classic, RSLinx Enterprise, RSLogix 500, RSLogix 5000, RSLogix Emulate 5000,
RSLogix, RSMACC, RSNetWorx, RSPower, RSSql, RSTestStand, RSView, RSView ME, RSView SE, RSView32 Active Display System, RSView32 WebServer,
RSView32, SequenceManager, SLC, SLC 500, SMC, SoftLogix, Stratix, Studio 5000 Architect, Studio 5000 Logix Designer, Studio 5000, TechConnect,
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Trademarks not belonging to Rockwell Automation are property of their respective companies.
Publication SYSINT-SP006B-EN-P January 2022 | Supersedes Publication SYSINT-SP006A-EN-P June 2021
Copyright © 2022 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.