Business Intelligence: Collecting information relevant to historical, existing, or future
business needs (e.g., demand forecasting/management, balanced scorecard, decision
support planning).
Reporting: Generating reports derived from single or multiple data sources (e.g., ad hoc
reporting, standardized/canned reporting, OLAP).
C.4.2.6 Back Office Services
Data Management: Creating, using, processing, and managing data resources (e.g., data
exchange, data mart, data warehouse, metadata management, data cleansing, extraction
and transformation, data recovery).
Human Resources: Recruitment, training, and management of government personnel
(e.g., recruiting, career development/retention, time reporting, awards/benefit
management, retirement management, education/training, travel management).
Financial Management: Government financing and accounting activities (e.g., billing and
accounting, credit/charge, expense management, payroll, payment/settlement, debt
collection, revenue management, internal controls, auditing, activity-based management,
currency translation).
Asset/Material Management: Acquisition and management of Federal government assets
(property/asset management, asset cataloging/identification, asset
transfer/allocation/maintenance, facilities management, computers/automation
management).
Development and Integration: Development and integration of systems across diverse
operating platforms (e.g., legacy integration, enterprise application integration, data
integration, instrumentation/testing, software development).
Human Capital/Workforce Management Development and Integration: Planning and
supervisory operations surrounding government personnel (e.g., resource
planning/allocation, skills management, workforce directory/locator, team/organization
management, contingent workforce management).
C.4.2.7 Support Services
Security Management: Ensuring desired levels of protection for Federal systems, data,
and related assets are achieved (e.g., identification/authentication, access control,
encryption, intrusion detection, verification, digital signature, user management,
role/privilege management, audit trail capture/analysis).
Collaboration: Communications, messaging, information sharing, scheduling and task
management activities (e.g., email, threaded discussions, document library, shared
calendaring, task management).
Search: Searching, querying, and retrieving data from multiple sources (e.g.,
precision/recall ranking, classification, pattern matching)
Communications: Voice, data, and video communications in multiple formats and
protocols (e.g., real time chat, instant messaging, audio/video conferencing, event/news