https://collaborationhelp.cisco.com/article/en‐us/e8gd1b
Install the Webex Network Recording Player
If you are playing back recordings that you have downloaded to your local computer, you may
need to install the Network Recording Player. However, if you have received a link to a Webex
recording, you can select the link to stream and view the recording without downloading the
Network Recording Player.
To ensure the best possible compatibility, hosts should only use the player available from
their own Webex site.
If you do not have a host account, you can download the Network Recording Player by
going to https://www.webex.com/play-webex-recording.html and selecting ARF Player.
1
Logintoyourcompany'sWebexsite.
For example: SITENAME.webex.com.
2 Selectoneoftheservicetabs(forexample,WebexMeetings,WebexEvents,orWebexTraining).
3 Fromtheleftnavigation,selectSupport>Downloads.
4 OntheDownloadspage,underRecorderandPlayers,selectRecordingandPlayback.
5
OntheRecordingandPlaybackpage,selecttheWindowsorMacOSXDownloadlinkforthe
NetworkRecordingPlayerforAdvancedRecordingFormat(.arf)files.
6
SelectRun.
7 FollowtheinstructionsinthewizardtoinstalltheNetworkRecordingPlayer.
HowdoIDownloadaNetwork‐BasedRecording?
Only the meeting host can download a Network-Based recording.
Logintoyourcwru.webex.comsite.
SelectMyWebex>MyMeetings>MyRecordedMeetings.
Totherightoftherecordingtopicyouwishtodownload,selectmoreandthendownload.
Thefilewillbesavedtoyourdownloadfolder.
How do I Convert a Network-Based Recording to MP4
Format?
BeforeYouBegin
Ensure you have the Webex Network Recording Player for Advanced Recording Fromat (ARF)
installed and you have downloaded the recording to convert to your computer.
LinktoGoogleDriveforexe.
https://drive.google.com/drive/folders/1NOb885M_CHpMJfH1VAPgrboSxXuh3OoO?usp=sharing
IMPORTANT NOTE!

The conversion of a Webex recording to Windows Media Format or Flash-format (ARF
only) requires a Windows-based application. Webex recordings can be played back on a
Mac, but they cannot be converted on a Mac.
OpenNetworkRecordingPlayer
OpenFileyouDownloadedtoo,thennavigatetotherecordingthatneedstobeconverted.
Aftertherecordingloads,selectPausetopausetherecording.
GotoFile>Convert...>MP4(MPEG‐4Format)....

If this option is grayed out for you, it is because you are trying to convert a
streaming recording. Download the file to your computer and try again.
If you need to install a conversion tool the following window appears. You will be
prompted to enter your login information for your Webex Meetings Host account and select
Continue to download the tool and convert your recording.
TheConverttoMP4(MPEG‐4Format)windowappears.
SiteURLcwru.webex.com
CaseID(xxx)
WebexLoginPassword
WaitforSSOLoginScreentoAppear
EnterYourLoginInformationforCWRU
YoushouldonlyhavetoenterthisinformationonyourfirstconversiontoMP4
SetNameandlocationtosaveMP4to.
SelectOkay



You can check the conversion progress by mousing over the conversion icon in your
system tray.
OnceyourrecordingisconvertedtoMP4format,youmayplaytheconvertedfileonanyiOSor
AndroiddevicethatsupportsMP4playback.
ImportantNote!
Theconversiontimewilltakeaslongastherecordingisinminutes.Youwillbenotifiedwhenthe
Conversioniscompleted.Donotlogoutorstoptheconversionuntilitiscompleted.