With permission of Dr. Tory Cox adopted from USC, School of Social Work COPA program. 10/21/21
Policy Analysis
Determining which of various alternative policies will most achieve a given set of
goals in light of the relations between the policies and the goals. An analysis used to
help managers understand the extent of the problem or need that exists and to set
realistic goals and objectives in response to such problem or need.
Program Development
A series of activities, including analysis, planning, developing, implementing, and
evaluating, designed to create a program that addresses an identified problem,
meets a specific need, or advances the strategic plan of an organization.
Program Evaluation
A systematic method for collecting, analyzing, and using information to answer
questions about the effectiveness and efficiency of projects, policies and programs.
Program Implementation
To put a system of procedures or activities that has a specific purpose into effect or
action – “putting a system into effect.”
Program Monitoring
The ongoing collection of information on program implementation and functioning to
determine if programs are operating according to plan.
Program Planning
A process to develop the components of a workplace program including goal
determination, implementation and evaluation strategies.
Public Relations Managing information flow between an organization and the public.
Quality Assurance
The planned and systematic activities implemented in a quality system so that
quality requirements for a product or service will be fulfilled.
Resource Development
Taking something such as money, personnel, equipment, personal qualities or
internalized characteristics and changing it to become larger, stronger, or more
impressive, successful, or advanced, or of causing somebody or something to
change in this way.
Staff Development
Various, usually formal, training or activities, funded by employers to enhance the
attitudes, knowledge and skills of current employees.
Strategic Planning
The process of comprehensive, integrative program planning that considers, at a
minimum, the future of current decisions, overall policy, organizational development,
and links to operational plans.
Training
The acquisition of knowledge, skills, and competencies as a result of the teaching of
vocational or practical skills and knowledge that relate to specific useful
competencies.