simply-save-know-your-card-mitc.pdf

Know your

SBI Card

Index

1. Get familiar with your SBI Card 1

2. Exclusive Features 2

• Worldwide Acceptance

• Guaranteed Peace of Mind

• Credit Facility

• Enhanced power to your family

• Cash on the Go

- How to get cash from an ATM

- Safety tips for ATM Usage

• Easy Bill Payment Facility

• Balance Transfer

• Flexipay

• Easy Money Facility

• Simple Easy Money Installment

• SBI Card Alerts

• Insurance

3. Convenience of Technology 7

4. Use Credit Responsibly 9

5. Secure your Card 11

6. Terms & Conditions - Welcome Offer 13

7. Terms & Conditions - Reward Points 14

8. Terms & Conditions - Reward Points Redemption 14

9. Terms & Conditions - Fuel Surcharge Waiver 14

10. Frequently Asked Questions (FAQs) 15

11. Most Important Terms & Conditions 20

12.Terms & Conditions (Cardholder Agreement)

ON THE FACE OF YOUR CARD, YOU WILL FIND

A. Your Name

Please check that your name appears correctly. In case it does not, please call the

SBI Card Helpline to make the necessary corrections.

B. Your individual 16 digit card number

C. Valid Thru

This is the date after which your card needs to be renewed. Your card is valid from

the day you receive it up to and including the last day of the month indicated on

your card.

D. The VISA/MasterCard logo

The hologram and the logo ensure that all establishments throughout the world

displaying the VISA/MasterCard logo will accept your card.

E. EMV Chip

SBI Cards offers you additional security through the EMV chip enabled cards.

F. The VISA/MasterCard hologram.

G. Magnetic Strip: contains encoded information.

H. Signature Panel: please sign on this as soon as you receive your card. This identifies

the card as yours and prevents misuse by any other person. Your signature on this

On the reverse of your card, you will find

To generate/reset PIN and to know about offers, visit sbicard.com

To know your outstanding balance, SMS BAL XXXX (last four digits of your

card number) to 5676791.

Any concern?

SMS PROBLEM to 9212500888 or e-mail us at [email protected]

This card is issued by SBI CARDS AND PAYMENT SERVICES LIMITED. The

use of this card is governed by the terms and conditions of the cardholder

agreement as amended from time to time. Valid for payment in foreign currency

across the world, except Nepal and Bhutan.

Customer Helpline: 39020202 (prefix local STD code) or 18601801290 (for

MTNL / BSNL

Lines)

This card is issued by SBI CARDS AND PAYMENT SERVICES LIMITED. The use of this card is

governed by the terms and conditions of the cardholder agreement as amended from time to

time. Valid for payment in foreign currency across the world, except Nepal and Bhutan.

Get familiar with your SBI Card

panel would imply your consent to abide by the terms & conditions governing the

use of your card.

I. SBI Card Helpline.

J. Three digit CVV Number.

Exclusive Features

Worldwide Acceptance

Your SBI Card can be used in over 29 million outlets across the globe, including

3,25,000 outlets in India. Just look for the VISA/MasterCard sign of accept-

ance and present your card for payment.

Guaranteed peace of mind

SBI Card automatically gives you complete peace of mind with our SBI Card

Helpline and 24-Hour VISA/MasterCard Global Customer Assistance Services

available across the world in case of any emergency.

If your card is lost or stolen during travel outside India, VISA/MasterCard

Global Customer Assistance Services provides you with emergency assis-

tance.

Credit Facility

Your SBI Card offers great flexibility of payment. With the extended credit

option, you can plan your payments against your outstanding. You can pay any

amount from the Minimum Amount Due to the Total Amount Due outstanding

as shown in your Monthly Statement. You can then carry forward the unpaid

balance at one of the lowest finance charges available.

Enhanced Power to your family

You can share the power of your SBI Card with your family, by applying for an

add-on card for your spouse, parents, siblings and children over 18 years of

age.

Cash on the go

As an SBI Cardholder, you can withdraw cash from over 1 million VISA/

MasterCard ATMS across the globe, including over 43,000 SBI ATMs in India.

FLEXIBILITY

How to get cash from an ATM

• Now you don't need to enter a bank anymore. The power to access cash at the press

of a key is in your hands 24 hours a day. To access cash from any VISA/MasterCard

ATMs, all you have to do is:

• Insert your card into the machine as directed and wait till the machine prompts you

to key in your Personal Identification Number (PIN).

• Wait for a few seconds till the machine processes this PIN. It will then ask you to key

in the amount of cash you need.

• Wait for a few seconds till your card comes out, count your cash before you leave.

Safety tips for ATM usage

• As soon as you get your PIN, memorize it and destroy the PIN mailer. Do not write

the PIN on your card and never share it with anyone. Not even with our staff. Only

you must know your PIN.

• Do not let anybody use your card to access the ATM facility on your behalf.

• Your PIN cannot be changed. Incase you forget it, please call the SBI Card Helpline

and ask for it to be re-issued to you.

Please note:

Your PIN along with your card is the only requirement for using this facility. Anyone in

possession of both can use it to withdraw cash from the ATM.

Please follow the instructions on the ATM carefully.

• It is important that you respond to the instructions on the ATM in reasonable time.

• In case you do not act after keying in the PIN, your card will either be retained by the

machine or else will be ejected.

• Your card, if retained by the machine, will have to be re-issued and this is subject to

a replacement card fee at the prevailing rate.

• The ATM may disburse currency notes of a particular denomination only

BILL

AID

Easy Bill Payment Facility

With the Easy Bill Pay facility from SBI Card you can be rest assured you will

never ever forget to pay your utility bills on time. All your utility bills like elec-

tricity, insurance, telephone will get paid before the due date with this facility

from SBI Card. Bill payments can be done in two ways:

• Standing Instructions- Register yourself for standing instructions where

everytime the bill is due automatic payment is made to the biller by SBI

Card on your behalf.

• Online payment through website- You can make online payments on the SBI

Card website.

Balance Transfer

You can now save big with our low interest rate options on Balance Transfer

facility. Just transfer the balances from any of your other Credit Cards to your

SBI Credit Card and enjoy Balance Transfer Plans suited to your financial

needs. Get a Balance Transfer in just 3 days for all other Visa Cards and 5-7

working days for Non Visa cards. To avail this facility, the amount transferred

should be a minimum of `5,000 and maximum of upto 75% of your available

credit limit on the SBI Credit Card. Processing Fee would be charged as appli-

cable.

Flexipay

This is the easy installment plan from SBI Card that lets you buy just about

anything and repay in easy monthly installments. Choose the plan best suited

to your financial needs and avail of a low-rate of interest. To avail this facility

just call the SBI Card helpline or book online on www.sbicard.com within 10

days of your purchase.

Easy Money Facility

Now you can avail a cheque any time at your doorstep by just making a phone

call to the SBI Card Customer Helpline. Use ‘Easy Money’ facility and avail

money against your cash limit for planning a holiday or buying a TV. You can

avail a cheque for a minimum of `5000 and maximum of upto 75% of your

available cash limit on the SBI Credit Card. Processing Fee would be charged

as applicable.

LOW

INTEREST

FLEXIPAY

Simple Easy Money Installment

SIMPLE Easy Money Installment is an offer on SBI Credit Card for customers

How does it work?

First choose an outlet which is part of the Simple EMI program. Visit the outlet and

choose the products or services you wish to buy. At the time of making payment,

inform the cashier of your intent of purchasing the product or service on EMI through

your SBI Credit Card.

How do I benefit?

• EMI Amount = Transaction Amount/Tenure

• Earn Regular Reward points even on EMI transactions

• No Documentation and

• On-the-spot approvals.

What are the charges?

• You may be charged a one-time processing fee along with the first EMI or this could

be at no extra cost to you depending on the offer. Please visit sbicard.com or the

participating merchant outlet for more details.

• You can view the list of participating merchant outlets and terms & conditions log

onto sbicard.com

SBI Card Alerts

SBI Card Alerts enables you to receive information regarding your credit card

status as an SMS on your mobile phone. These include Mini Statement Alerts,

Cheque Alerts, Credit & Cash Limit Alerts & Payment Assistance Alerts.

So no matter where you are, we will keep you informed !

With your SBI Credit card you can buy Health Insurance, Personal Accident

Insurance, Motor Insurance, Additional health covers, Travel & Home insur-

ance, Life Insurance and other assistance products, at very affordable rates.

just like you, to make your credit card usage a little more convenient and

hassle-free. The offer is brought to you in partnership with the participating

Merchant Establishments thereby enabling you to buy products or services on

Easy Money Installment schemes at select merchant outlets.

Disclaimer: SBICPSL, SBI Cards & Payment Services Limited (Formerly known as SBI

Cards & Payment Services Private Limited) is a corporate agent of Royal

Sundaram General Insurance Co. Limited, SBI General Insurance Company

- Limited & SBI Life Insurance Company Limited Vide IRDAI registration

-------code – CA0075

Insurance is the subject matter of Solicitation. Royal Sundaram IRDAI

- Registration Number -102, SBI Life IRDAI Registration Number – 111, SBI

- General IRDAI Registration Number – 144

Convenience of Technology

Connect with us

SBI Card is now on Facebook, Twitter & YouTube to connect with you and

make your life Simple. Stay connected with us to know your SBI Card better -

our Features & Offerings, Hot Deals & Services for you, Card Security, Card

Eligibility, Common Card Terms & more.

Website

Discover the power of convenience with www.sbicard.com and manage your

SBI Card anytime anywhere. Access your account information, raise a service

request or book a cross-sell product at the click of a button. Do More, View

More and Manage More online.

Do more

• Apply for Balance Transfer, FlexiPay, Encash and Easy Money

• Pay utility bills online with 100+ billers

• Pay your SBI Card bill online

• Apply for Add-on card

• Apply for e-statements

• Hotlist stolen/lost card

• Request for an ATM Pin

• Spend Analyzer - Tool that helps you analyse your card spends category

wise

• Instant card account summary

• Access your card statements for upto 12 months

• Card payment history for upto last 12 months

www.sbicard.com

Facebook/SBICard

Twitter/SBICard_Connect

YouTube/SBICardConnect

Connect with us

Manage more

• Enhance credit limit online

• Request for duplicate card statement

• Track booked offers

• Track dispatch status of credit card

• Update your email id & mobile no. instantly

To register, follow this simple 5 step process:

1. Click on the First time user

2. Enter your 16 digit SBI Credit Card Number

Expiry Date CVV

XXXXXXXXXXXXXXXXXXXXXX

MM YY

Submit

M RE

3. Your One Time Password will be sent to your registered mobile no. and

email id instantly

4. Login with your SBI Card Number and the password provided

SBI Card Number

Password

• Real-time Reward Points summary

• View and download rewards catalogue

• Customized hot deals on your

card

Use Credit Responsibly

While you are empowered to use your credit card the way you wish to, it is best to use

it responsibly. As credit card mismanagement is on the rise various financial institu-

tions in the country have set up CIBIL, a body to monitor credit usage and safeguard the

interests of member banks and financial institutions. Here is how an ideal credit cycle

works:

You borrow

credit

You make

your payments

on time

Your payment

record is shared

with CIBIL

Your credit

score improves

You need to

borrow credit

again

You get credit

at better terms

Ideal Credit Cycle

What is Credit Information Bureau India Limited (CIBIL)?

CIBIL is India's first credit information bureau established in 2004. It is a repository of

information which contains the credit history of all borrowers CIBIL's members include

all leading banks, financial institutions, non-banking financial companies, housing

finance companies, state financial corporations and credit card companies

What is a Credit Information Report?

A Credit Information Report (CIR) is a factual record of a borrower's credit payment

history compiled from information received from different credit grantors. Its purpose

is to help Banks & Financial Institutions make informed lending decisions - quickly and

objectively.

How does the credit information report impact me?

When you approach the Banks & Financial Institutions for credit, your application will

be evaluated on the basis of your past payment history, existing credit lines and other

factors such as income and security. A good past payment history may lead to credit

being granted faster and on better terms.

On the other hand, a poor past payment record indicate past delinquency and can lead

to denial of credit or extremely expensive credit.

Therefore prudent credit management and financial discipline is a must to ensure a

good credit history for enabling you for smooth and faster access to affordable credit

in the future.

How do I improve my credit record?

• Make at least the minimum amount due on time each month. On time payments will

have the most positive significant impact on your credit record.

• Maintain affordable & reasonable levels of credit

• Limit the number of credit cards that you hold. Maintaining a large number of cards

can hurt your credit history.

• Do not use your credit card such that your outstanding is very close to your credit

limit as this can adversely affect your credit rating.

How can you maintain a good credit history?

There are a number of things you can do to build and maintain a good credit history.

Here are some important do's and don'ts :

Secure your Card

Do’s

• Make your credit card payments on time

• Pay off your “Minimum Amount Due” on your card every month

• Contact your creditors if you are having trouble making payments

• Make sure that your monthly account statement is correct

• Read the statements and other material you receive from your credit card

company carefully

• Deal with companies you know and trust

• Pay attention to late payments, calls or letters from credit agencies, and denied

or revoked credit. These are all signs that your credit history may be in

jeopardy!

Don’ts

• Do not pay late

• Do not sign a credit contract until you read and understand it

• Don't go over the credit limit on your credit card

• Don't wait to report any unauthorized transactions on your account

• Don't open new credit accounts for the purpose of debit consolidation without

closing existing accounts

• Do not miss reviewing your monthly statements

• Do not close credit cards in an improper manner, it can hurt your credit score

Taking care of your card

• The black magnetic strip contains important information about your card and needs

special handling. Do not keep your card in an area where there is a continuous

magnetic field. Do not leave it on top of your television set or near any electronic

appliance

• Avoid scratching the magnetic strip

• Do not place two cards with the magnetic strips together

• Do not bend the card

• Keep your card away from heat and direct sunlight, e.g. do not leave it in a car

parked in sun

These simple precautions will help protect the important information stored on the

magnetic strip and ensure that you do not face any problems while using your card.

Lost or Stolen

• Please call the SBI Card Helpline and report the loss/theft or the VISA/MasterCard

Helpline abroad to report the loss so that we can block your account immediately

• Report the loss to the police and collect a copy of the complaint/FIR immediately

• Confirm the loss to us in writing along with a copy of police complaint/FIR

Card Renewal

• A new SBI Card will be sent to you automatically

when the card you currently hold expires, provided

your account is in good standing

• Your new SBI Card becomes valid after your

present card expires

• On expiry, the card must be destroyed by cutting it

into multiple pieces across the black magnetic strip

CPP

• SBI Card introduces CPP (Card Protection Plan), India's first comprehensive card

protection service for use in the event of card loss, theft and related fraud. This

product is designed to help you safe-guard all your Cards with CPP. No matter where

you are, make One Free Call to CPP's 24 Hour Helpline to report loss of cards or

fraud .CPP will notify all your Issuers and you will not need to call them individually.

It will also additionally ensure that you would not be stranded anywhere away from

home as a result, by helping pay your hotel bills, travel tickets and providing you

some emergency cash and helping restore your confidence and freedom! Call SBI

Card Helpline at 0124-39010303 OR Sms SBICPP to 56767 to buy Card Protection

Plan.

1. The SBI Card Offer (“Offer”) from SBI Cards & Payment Services Ltd. (“SBICPSL”)

is open to select residents of India holding a valid and current SBI Credit Card

(“Card”) i.e., with no outstanding of more than 30 days (“Cardholder”)

2. Offer is valid on total purchase of Rs.2000 or more done within 60 days of receiving

the card. Offer is not valid on Cash Withdrawals, Balance Transfer and Easy Money

Draft spends.

3. This offer is valid only for SimplySAVE SBI Card with Year 1 Joining Fee of Rs.499.

4. Offer is valid for new SBI Cards only and is not applicable for Upgraded, Re-Issued,

Replaced and Renewed Cards.

5. Bonus Points will be credited to the SBI Card account within 60 days of eligible

transaction(s).

6. Maximum 2000 Points can be availed per SBI Card account as a part of this offer.

7. Bonus Points are given only to the Cardholders who are eligible as part of this

Program on their SBI Credit Card. All decisions of SBICPSL about eligibility of

cardholders for benefits under this Program are final, absolute and binding on all

Cardholders.

8. There is a separate Reward Redemption fee made applicable on every redemption

request and the same may be communicated to the Cardholder at the time of

redemption, if and when the occasion arises.

9. This Offer is a stand-alone Offer and the benefits offered under this Offer cannot be

clubbed together and/or in any way be cumulated with any other offer of SBICPSL

in any manner, or form.

10. Any disputes arising out of this Offer shall be subject to arbitration under the Indian

Arbitration and Conciliation Act, 1996 including any statutory amendments carried

thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL

for this purpose and the award of the arbitrator shall be final and binding on the

cardholder and SBICPSL. The place of arbitration shall be New Delhi and the

language of arbitration shall be English. Existence of a dispute, if any, shall not

constitute a claim against SBICPSL.

11. Cardholders are not bound in anyway to participate in the Offer. Any such

participation is voluntary and the same is being made purely on a “best effort

basis”.

12. SBICPSL reserves the right to modify or change any of the terms and conditions

applicable to the Offer at any time without prior notice.

Terms & Conditions - Welcome Offer

(Get 2000 Bonus Points on spends of Rs. 2000 within 60 days of receiving card)

Cash Advance, Balance Transfer, Encash, Flexipay and Fuel Transactions are not

included in the Reward Point program.

Minimum of 2000 Peward Points are required for redemption.

Terms & Conditions - Reward Points

Terms & Conditions - Reward Points Redemption

Maximum Fuel Surcharge waiver of Rs. 100 per month for transactions between Rs.500

& Rs.3000 (exclusive of all applicable taxes).

Terms & Conditions - Fuel Surcharge Waiver

Frequently

Asked Questions

(FAQs)

Contactless Credit Card FAQs

1. What is a Contactless Credit Card?

Contactless Credit Card powered by Visa payWave is a fast and convenient way to

pay for every day purchases. It is a secure, contactless chip technology designed to

help you spend less time at the cash register and give you the freedom to do the

things that matter most to you.

2. How does the Contactless Credit Card work?

Step 1: Look for the Visa payWave mark and contactless logo at the point of sale.

Step 2: The cashier enters your purchase amount into the terminal. This amount will

be displayed on the contactless reader.

Step 3: Hold your card over the reader or at the POS at close range (less than 4 cm

from where the contactless logo appears).

Step 4: Four green indicator lights or a beep sound will indicate that the transaction

is complete. A message will also be displayed on the screen indicating the

transaction is complete. No PIN is required.

Please note that payment through contactless mode is allowed for a maximum of

`2,000 for a single transaction.

Look Wave

3. What are the benefits?

Contactless payment functionality powered by Visa payWave is specially designed

for you for speed, convenience and security. There’s no dipping, swiping, entering

PIN or fumbling for cash. You’re ready to go in just a few seconds. Ideal for places

like fast-food joints, petrol stations, movie theatres etc.

During a contactless transaction the card never leaves your hand. This greatly

reduces the risk of card loss and fraud through counterfeit/skimming.

A Visa payWave card has its own, unique, built-in, secret key, which is used to

generate a unique code for every Visa payWave transaction,

thus making it more secure. You don’t need to look for cash/coins for small ticket

everyday purchases. It is also easier to keep track of these expenses.

5. Where can I use my Contactless Credit Card?

You can look for the Universal Contactless symbol at the POS machine at merchant

outlets. Also please visit www.sbicard.com for details of merchants enabled for Visa

payWave contactless payment acceptance.

6. Can I use my Contactless Credit Card at other merchants (not

enabled for contactless payment acceptance) as well?

Yes, for the merchants not enabled for contactless payment acceptance, you can

use this card for a normal dip or swipe transaction.

7. Could I be debited twice if I have more than one contactless card?

No, contactless readers communicate with one card at a time. If the shop’s reader

finds more than one contactless card in your wallet or purse, you will be asked to

select one card to pay.

8. Could I unknowingly have made a purchase if I walk past the reader?

No, your card has to be waved within 4cm of the card reader for more than half a

second and the retailer must enter the amount for you to approve. Terminals can

only process one payment transaction at a time, therefore reducing transaction

errors.

9. Is there any difference in the process for ATM and Internet transactions for this

contactless Credit Card?

There is no difference in transaction process for ATM or any Card not Present

Transactions including Internet transactions. For ATM transactions you need to

enter the PIN and for Internet transaction you need to enter your 3D secure PIN or

OTP.

4. Is there a limit for a contactless transaction amount? Can I set my own Limit?

Payment through the contactless mode is allowed for a maximum of `2,000 for a

single transaction. For a contactless transaction PIN is not required. This limit is

common for all customers and setting up of individual limits is not possible. Any

transaction amount more than `2,000 has to be carried out through a contact

transaction (Dip or Swipe) and entering the PIN.

You can also choose to do a contact transaction (Dip or Swipe) with PIN for

transactions amount below `2,000.

Cash Points

What Is a Cash Point?

» A Cash Point is a point you earn whenever you use your

SimplySAVE SBI Card.

How is a Cash Point different from a Reward Point?

» Traditionally Reward Points refer to points you can redeem only on items in a

Rewards Catalogue. Cash Points can be redeemed to pay the outstanding balance

on your credit card account and also exchanged for attractive gifts from the

Rewards Catalogue.

How much do I need to spend to earn Cash Points?

» You will earn 1 Cash Point for every `100 spent on your SimplySAVE SBI Card.

How much is a Cash Point worth?

» If you have 2000 Cash Points in your account, you can use them to pay `500 from

your credit card balance.

How do I encash my Cash Points?

» To encash your Cash Points just call the helpline numbers given below and ask the

Customer Service Executive to credit your Cash Points. It’s as simple as that.

What are the minimum Cash Points needed to encash?

» You can start encashing your Cash Points after you have earned 2000 Cash Points.

KNOW US BETTER

Call us: 39 02 02 02 (prefix local STD code) or

1860 180 1290/1860 500 1290

E-Mail: [email protected]

Visit: www.sbicard.com

Write to us: SBICPSL, Post Bag No. 28, GPO, New Delhi-110001

Please note that SBI Cards and Payment Services Limited (“SBICPSL”) which expression shall mean and

hereinafter also referred to as “SBI Card” is incorporated as a limited company under the provisions of the

Indian Companies Act, 1956. SBICPSL is accordingly a distinct legal entity from the State Bank of India.

SBICPSL is responsible for issuance of SBI Credit Cards and for providing such related financial services

and accordingly SBICPSL along with its direct affiliate(s) is alone responsible for resolving all disputes and

differences in relation to SBI Credit Cards without reference to the State Bank of India.

EMV Chip Card

What is EMV?

• EMV stands for “Euro Pay, mastercard, Visa”.

• These three companies jointly sponsor the global standard for payment card

transactions.

• This is designed to ensure global acceptance.

What is a Chip Card?

• A Chip Card is a plastic payment card with an embedded microchip.

• It stores encrypted confidential information such as the cardholder's account

number and PIN.

• It enables the card to hold and update multiple applications and data securely,

perform calculations and do much more.

Why EMV?

• Chip-enabled transactions are easier and quicker, hence more convenient for the

customer.

• They provide enhanced security against counterfeiting and skimming.

• It also provides the option of hosting multiple applications on the same card

resulting in more features and benefits on the card.

Most Important

Terms & Conditions

SBI Cards - Most Important Terms & Conditions

1. *FEES AND CHARGES

A. Annual Fees & Renewal Fees

There are annual fees and renewal fees applicable on the SBI Credit

Card (SBI Card). Annual fee is a one-time charge and renewal fee is

charged every year. These fees may vary from Cardholder to Card-

holder, and for different card variants. These shall be as communicated

to the Cardholder at the time of applying for the credit card. These fees,

as applicable, are directly charged to the Cardholder account and the

same would be billed in the card statement of the month in which it is

charged. There may be separate fees for Additional Cards issued to

the Primary Cardholder.

B. Cash Advance Fees

The Cardholder can use the Card to access cash in an emergency from

domestic /international ATMs. A transaction fee would be levied on all

such withdrawals and would be billed to the Cardholder in the next

statement. A transaction fee of 2.5% or Rs. 500 whichever is higher at

domestic ATMs and 2.5% or Rs. 500, whichever is higher at interna-

tional ATMs will be levied. The transaction fee is subject to change at

the discretion of SBI Cards & Payment Services Limited, SBICPSL (for-

merly known as SBI Cards and Payment Services Private Limited). All

cash advances also carry a finance charge equal to charges on revolv-

ing credit (please refer schedule of charges) from the date of withdraw-

al until the date of full payment.

C. Cash Payment fees

The Cardholder can walk into select SBI Bank branches or SBI Associ-

ate Bank branches and pay SBI Card dues by mentioning the Credit

Card number & Amount in the pay-in slip and depositing the same at

the branch counter. An instant payment acknowledgment receipt will

be provided after paying your bill. This service is available at Rs.199 +

all applicable taxes.

D. Charges

i. Charges and fees, as may be applicable from time to time, are payable

by Cardholders for specific services provided by SBICPSL to the Card-

holder or for defaults committed by the Cardholder with reference to his

Card account

ii SBICPSL retains the right to alter any charges or fees from time to time

or to introduce any new charges or fees, as it may deem appropriate,

with due intimation to cardholders.

E. Interest Free Grace Period

The interest free credit period could range from 20 to 50 days subject

to submission of claims by the merchant. However, this is not applica-

ble if the previous month’s balance has not been cleared in full or if the

Cardholder has availed of cash from any ATM.

F. Finance Charges (Service Charges)

Finance Charges are payable at the monthly interest rate on all trans-

actions including unpaid EMI installments from the date of transaction

in the event of the Cardholder choosing not to pay his balance in full,

and on all cash advances taken by the Cardholder, till they are paid

back.

If the Cardholder makes partial or no payment of Total amount

due(TAD) before Payment due date(PDD); i.e. the Customer has out-

standing balance from previous months and in the current month, full

payment of Total amount due is made before Payment due date then

Finance charges will be levied on the closing balance till the payment

date.

The current rate of finance charges is upto 3.35% per month [40.2%

per annum] from the transaction date and is subject to change at the

discretion of SBI Cards & Payment Services Limited (SBICPSL).

Finance charges, if payable, are subject to levy of applicable taxes and

are debited to the Cardholder’s account till the outstanding on the card

is paid in full. The minimum amount of Finance Charge levied on all

transactions in the event of the Cardholder choosing not to pay his

balance in full within payment due date, and on all cash advances

taken by the Cardholder will be Rs 25 each, exclusive of applicable

taxes.

a. Finance charges on cash advances are applicable from the date of

transaction until the payment is made in full.

Example 1 - Card Statement date – 15th of every month.

Transaction done between 16th June’16 – 15th July’16

1. Retail Purchase of Rs. 5000 – On 20th June’16

2. Cash Withdrawal of Rs. 7000 – On 10th July’16

Assuming No Previous Balance carried forward from the 15th June

2016 statement, the cardholder will get his 15thJuly statement show-

ing Rs.12,000 of transactions along with 5 days of finance charges at

the rate applicable on the Rs.7,000 cash withdrawal. The cardholder

needs to make payment against the outstanding by 5th August 2016,

i.e. 20 days from the Statement Date, for anything between the entire

amount or Minumum Amount Due. Please note that any payment

made against your Credit card outstanding, would first be cleared

against your Minimum Amount Due (which is inclusive of all applicable

taxes, EMI on Loan plans+5% of Total outstanding), fees and other

charges (if any)followed by Balance Transfer balance (if any), retail

balance (if any) and would be adjusted against your Cash Balance (if

any) last. Finance charges will be levied from the previous statement

date unless in the case of non-interest levied outstanding retail bal-

ance, where the finance charge is levied from the date of the transac-

tion.

In case the statement outstanding has no cash balance and has not

been carried forward from a previous statement and the retail balance

outstanding on the statement date is paid in full by the payment due

date, No Finance Charges are levied on such balances.

Example 2 –Card Statement date – 2nd of every month.

Transaction done between 3rd Jan’16 – 2nd Feb’16

1. Retail Purchase of Rs. 10000 – On 5th Jan’16

2. Online Purchase of Rs. 30000 – On 15th Jan’16

Assuming no previous balance carried forward from the 2nd Jan 2016

statement, the cardholder will get his 2nd Feb statement showing Rs.

40,000 transactions. The cardholder needs to make payment against

the outstanding by 22nd Feb 2016, i.e. 20 days from the Statement

Date, for anything between the entire amount or the Minimum Amount

Due. In case the statement outstanding has no cash balance and has

not been carried forward from a previous statement and the retail bal-

ance outstanding on the statement date is paid in full by the payment

due date, No Finance Charges are levied on such balances.

Making only the minimum payment every month would result in

the repayment stretching over the years with consequent interest

payment on your outstanding balance. For e.g. on a transaction of

Rs. 5,000 if Minimum Amount Due is paid every month (subject to a

minimum amount of Rs. 200 every month), it will take up to 44 months

for entire outstanding amount to be paid in full.

Example 3 – Card Statement date – 2nd of every month.

Transaction done between 3rd March ‘16 – 2nd April ‘16

(1) Annual fee of Rs. 500 – On 5th March ‘16

(2) Applicable taxes of Rs. 72.50 – On 5th March ‘16

(3) Online Purchase of Rs. 6000 – On 15th March ‘16

Assuming no previous balance carried forward from the 2nd March

2016 statement, the cardholder will get his 2nd April statement show-

ing Rs. 6,572.50 transactions, Total amound due rounded off to Rs.

6573. The cardholder needs to make payment against the outstanding

by 22nd April 2016, i.e. 20 days from the Statement Date, for anything

between the entire amount or Minimum Amount Due.

Assuming the cardholder makes the payment of Minimum Amount

Due of Rs. 398, (5% of Total outstanding) + applicable taxes on 22nd

April 2016, rounded off to nearest decimal point, finance charges

would be levied at the effective rate and added to the total outstanding.

Considering the effective rate of 3.35% p.m., finance charge calcula-

tion will be done as follows:

On the balance of Rs. 500 (5th March to 22nd April) for 49 days:

(3.35*12)*(49/365)*500/100= Rs. 26.98

On the applicable taxes of Rs. 72.5 (5th March to 22nd April) for 49

days: (3.35*12)*(49/365)*72.50/100= Rs.3.91

On the balance of Rs. 6000 (15th March to 22nd April) for 39 days:

(3.35*12)*(39/365)*6000/100= Rs. 257.72

On the balance of Rs. 6,175 (22nd April to 2nd May) for 10 days:

(3.35*12)*(10/365)*6175/100= Rs. 68

Total Interest charged = Rs. 356.61

Sum of Outstanding purchase amount, Interest charges, Fees and

Charges, if any, and applicable taxes would reflect as the Total amount

due in the statement dated 2nd May assuming the card holder does not

make any transactions between 3rd April ‘16 – 2nd May ‘16.

If the cardholder keeps making the Minimum Amount Due (5%) pay-

ment every month and also keep paying the interest amount he would

clear the outstanding in 20 months (100%/ 5% – 20).

If the Cardholder makes partial or no payment of Total amount

due(TAD) before Payment due date(PDD); i.e. the Customer has out-

standing balance from previous months and in the current month, full

payment of Total amount due is made before Payment due date then

Finance charges will be levied on the closing balance till the payment

date.

Example 4: Card Statement date – 2nd of every month.

Transactions done between 3rdDec’15 – 2nd Jan’16

1) Retail Purchase of Rs. 500 – On 15thDec’15

2) Online Purchase of Rs.600 – On 20th Dec’15

Assuming no previous balance carried forward from the 2nd December

2015 statement, the cardholder will get his 2nd Jan statement showing

Rs. 1100 transactions, Total amound due of Rs. 1100. The cardholder

needs to make payment against the outstanding by 22nd Jan 2016, i.e.

20 days from the Statement Date, for anything between the entire

amount or Minimum Amount Due.

Assuming the cardholder makes partial payment of ofRs. 500, on 22nd-

Jan 2016, finance charges would be levied at the effective rate and

added to the total outstanding. Considering the effective rate of 3.35%

p.m., finance charge calculation will be done as follows

On the balance of Rs. 500 (15th Dec to 22ndJan) for 39 days:

(3.35*12) * (39/365) *500/100 = Rs. 21.48

On the balance of Rs. 600 (20th Dec to 22nd Jan) for 34 days:

(3.35*12) * (34/365) *600/100 = Rs. 22.47

On the balance of Rs 600(22nd Jan to 2nd Feb) for 10 days

(3.35*12) * (10/365) *600/100 = Rs. 6.61

Total Interest Charged = Rs. 50.56

Transactions done between 3rdFeb’16 – 2ndMar’16

1) Beginning balance of Rs. 650.56 – On 3rdFeb’16

2) Retail Purchase of Rs. 1000 – On 5thFeb’16

3) Online Purchase of Rs. 3000 – On 15thFeb’16

Assuming previous balance of Rs. 650.46 carried forward from the

2ndFeb 2016 statement, the cardholder needs to make payment

against the outstanding by 22nd Feb 2016, i.e. 20 days from the State-

ment Date, for anything between the entire amount or Minimum

Amount Due.

Assuming Cardholder makes complete payment by 15th Feb i.e. within

Payment due date. Considering the effective rate of 3.35% p.m.,

finance charge calculation will be done as follows:

On the Balance of Rs. 650.56 (3rdFeb – 15thFeb) for 12 days:

(3.35*12) *(12/365) * 650.56/100 = Rs. 8.60

Total Interest Charged = Rs. 8.60

Sum of Outstanding purchase amount, Interest charges, Fees and

Charges, if any, and all applicable taxes would reflect as the Total

amount due in the statement dated 2ndMarch.

G.Late Payment Charges

NIL for Total Amount due from Rs.0-Rs.500;

Rs.400 for Total Amount due greater than Rs.500 & up to

Rs.1000;

Rs.750 for Total Amount due greater than Rs.1000 & up to

Rs.10,000;

Rs.950 for Total Amount due greater than Rs.10,000

Example 1 - Card Statement date – 2nd of every month.

Transaction done between 3rd Jan’16 – 2nd Feb’16

(1) Retail Purchase of Rs. 5000 – On 5th Jan’16

(2) Online Purchase of Rs. 5000 – On 15th Jan’16

Assuming no previous balance carried forward from the 2nd Jan 2016

statement, the cardholder will get his 2nd Feb statement showing Rs.

10,000 transactions. The cardholder needs to make payment against

the outstanding by 22nd Feb 2016, i.e. 20 days from the Statement

Date, for anything between the entire amount or Minimum Amount

Due.

If the cardholder does not make the payment of the Minimum Amount

Due or more by 22nd Feb 2016, he would be charged a Late Payment

Charge of Rs. 750 (Rs. 750 for greater than Rs.1000 & up to Rs.

10,000).

Example 2 - Card Statement date – 2nd of every month.

Transaction done between 3rd Feb’16 – 2nd Mar’16

1. Retail Purchase of Rs. 2000 – On 8th Feb’16

2. Online Purchase of Rs. 2500 – On 19th Feb’16

Assuming no previous balance carried forward from the 2nd Feb 2016

statement, the cardholder will get his 2nd March statement showing

Rs. 4500 transactions. The cardholder needs to make payment

against the outstanding by 22nd March 2016, i.e. 20 days from the

Statement Date, for anything between the entire amount or the Mini-

mum Amount Due.

If the cardholder does not make any payment by 22nd March 2016, he

would be charged a Late Payment Charge of Rs. 750 (Rs. 750 for

greater than Rs.1000 & up to Rs. 10,000)

H. Over Limit Fees

As a service gesture SBI Card may approve certain transactions

attempted by the cardholder which are over and above the credit limit,

please note that if the outstanding amount exceeds the credit limit, an

over-limit fee of 2.5 % of the over-limit amount or Rs. 500, whichever

is higher will be levied. Over-limit status may also be applied because

of fees and/or interest charges.

I. Payment Dishonor Fees

In case of a Payment Dishonor, cardholder will be charged payment

dishonor fee of 2% of Payment Amount subject to minimum charges of

Rs. 500

J. Other charges:

• Card Replacement Fee: Rs. 100/- – Rs. 250/-

• Cheque Payment Fee: Rs 100

• Statement Retrieval Fee: Rs 100/- per statement for statements more

than 2 months’ old

• Foreign Currency Transaction fee: 3.5% (For All Cards Except Elite)

1.99%(For Elite Cardholders Only)

The exchange rate used to convert Foreign Currency transaction into

INR will be determined by VISA/MasterCard, as the case may be,

basis the exchange rates governed by them on the date the transac-

tion is settled with SBI Card, which may not be the same date on which

the transaction was made. The Foreign currency transaction fee will

be applied on the INR converted amount shared by VISA/MasterCard.

• Dynamic & Static Currency Conversion Markup Fee: 3.50% (For All

Cards Except Elite) 1.99%(For Elite Cardholders Only) (Only for trans-

actions greater than or equal to Rs. 1000)

All transaction carried out in Indian Currency at an international loca-

tion or at merchants which are located in India but registered over-

seas.

• Network Change Fee: Rs. 200 per successful network change (with-

out upgrade or downgrade)

2. *LIMITS

Credit Limit and Cash Limit are assigned to Cardholders based on

internal SBICPSL credit criteria (Add-On cardholders share the same

limits as that of the Primary Account Holder). These limits are com-

municated to the cardholder at the time of card delivery. The Credit

Limit and Cash Limits are communicated to the Cardholder in every

statement. The Available Credit Limit (i.e. the Credit Limit available for

use) at the time of the statement generation is provided as a part of the

statement. SBICPSL will review the Cardholder account periodically,

and increase or decrease the Cardholder credit limit based on internal

criteria. Cardholders seeking to have their credit limit increased can do

so by writing to SBICPSL and providing financial documents declaring

their income. SBICPSL, at it’s sole discretion and based on such new

documents provided, may increase the Credit Limit of the Cardholder.

3. *BILLING AND STATEMENT

a) SBICPSL will send the Cardholder a monthly statement showing the

payments credited and the transactions debited to the Cardholder’s

Account since the last statement, provided the card has been active

during the said period. SBICPSL will either mail a statement of trans-

actions in the card account to the mailing address it has on record, or

send a statement through email to the email id on record, on a pre-de-

termined date.

b) Credit Cards offer the Cardholder a revolving credit facility. The Card-

holder may choose to pay only the Minimum Amount Due printed on

the statement and such payment should be sent before the Payment

Due Date, which is also printed on your statement. The balance out-

standing can be carried forward to subsequent statements. The Card-

holder can also choose to pay the Total Amount Due or any part of the

amount above the Minimum Amount Due. Any unpaid Minimum

Amount Due of the previous statements will be added to the Cardhold-

ers Current Minimum Amount due in addition to the outstanding

exceeding the Cardholders Credit Limit.

Minimum Amount due shall be 5% of outstanding amount or Rs. 200

(whichever is greater) plus all applicable taxes and EMI (only in case

of EMI based products). Overlimit (OVL) 12 amount shall also be

included in the MAD in case cash or credit limit is exceeded. Entire

annual fee outstanding shall be included in the MAD until the first

transaction done on the card for customers on whom auto sweep func-

tionality is active. Any unpaid MAD of the previous statements, if any,

shall also be included in the Minimum Amount Due.

c) Payments made towards the card outstanding are acknowledged in

subsequent statements.

Any dispute regarding input tax credit or any other matter pertaining to

taxes shall be communicated to Credit Card Issuer within 30 days from

the date of issuance of the Statement

d) Payments received against the Cardholder’s card outstanding will be

adjusted against all Minimum Amount Due (which is inclusive of all

applicable taxes + EMI on Loan plans + 5% of Total Outstanding),

Fees & Other Charges, Interest charges, Balance Transfer Outstand-

ing, Purchase Outstanding and Cash Advance in that order.

Card Holder would be responsible for providing correct and timely

information for enabling Credit Card Issuer to undertake appropriate

GST compliances which would in turn enable card holder to take input

tax credit of supplies made by the Credit Card Issuer. Card issuer

shall not be responsible for any loss of input tax credit or delay in avail-

ment of input tax credit to the card holder on account of incorrect infor-

mation provided by card holder or due to any act or omission by card

holder.

e) Payments towards the Card account may be made in any of the follow-

ing ways:

By logging onto www.sbicard.com and using Paynet option to make

payment through netbanking or your SBI ATM cum debit card.

By mailing a Cheque or draft to the mailing address provided in the

reverse of the statement.

By dropping a Cheque or draft into any of the SBI Card drop boxes

placed in your city or in designated State Bank of India branches.

The Cheque/draft should be made payable to “SBI Card Number

xxxxxxxxxxxxxxxx”.

NACH: Payments can be made through the National Automated

Clearing (NACH) in select cities.

f) SBI Card Offers various mode of making payments of bill outstanding,

the same is illustrated at the back of the monthly statement and SBI

card website.

Any advance received from card holder shall treated as being an

advance towards future spends and not against any charges/fees.

g) Billing Disputes: All contents of statements will be deemed to be cor-

rect and accepted by the Cardholder unless within 25 days of the

Transaction Date the Cardholder informs SBICPSL of any discrepan-

cies, and these discrepancies are found to be true by SBICPSL. On

receipt of such information, SBICPSL may reverse the charge on tem-

porary basis. If on completion of subsequent investigations, the liability

of such charges is to the Cardholder’s account, the charge will be rein-

stated in a subsequent statement.

h) Customer Grievance Redressal: All grievance escalations should be

marked to the Nodal Officer, at PO Bag 28 - GPO, New Delhi -

110001 or e-mail at [email protected]

i) Contact Particulars:

From All Phones : 39 02 02 02 ( Prefix STD code of your city while

calling from mobile)

or 1860 180 1290/1860 500 1290/1800 180 1290

For SBI Railway Credit Card: Contact SBI Railway Credit Card Help-

line from anywhere in India

From All Phones : 39 02 12 12 ( Prefix STD code of your city while

calling from mobile) From BSNL/MTNL : 1800 180 1295/1860 500

1295

Correspondence: Through mail, by writing to The Manager - Customer

Services, SBI Cards & Payment Services Ltd., DLF Infinity Towers,

Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City Guru-

gram-122002 (Haryana) India www.sbicard.com or at PO Bag 28 -

GPO, New Delhi - 110001

Through email by writing in at [email protected]

j) No merchant refund/cashback/credit due to transactions converted to

EMI / cancelled transactions / reversals / promotional cashback will be

considered as a payment towards the outstanding of the card.

4. *DEFAULT

In the event of default, the Cardholder will be sent reminders from time

to time for settlement of any outstanding on the card account, by post,

fax, telephone, e-mail, SMS and/or engage third parties to remind,

follow up and collect dues. Any third party so appointed, shall adhere

fully to the code of conduct on debt collection.

Before reporting default status of a credit card holder to a Credit Infor-

mation Company which has obtained Certificate of Registration from

RBI and of which the SBICPSL is a member, we will provide a months’

notice to the card holder.

It may further be noted, that if a card holder, post being reported as

defaulter, clears his/her dues, then SBICPSL would withdraw the

defaulter status from the Credit Information Company. Such changes

may take 45-60 days to reflect in customer’s credit report.

Terms and Conditions governing Credit Card facilities shall be applica-

ble to the Supplementary /Add on Cardholder as well.

SBICPSL submits the Cardholder’s data to a Credit Information Com-

pany every month in the prescribed format. Credit Information Compa-

ny uploads the submitted data onto their server within 30 days’ time.

The total Outstanding on the Card account, together with the amount

of any Charges effected but not yet charged to the Card Account, will

become immediately due and payable in full to SBICPSL on

bankruptcy or death of the Primary Cardholder, and the Card Account

shall immediately stand cancelled. The Primary Cardholder’s estate

will be responsible for settling any Outstanding on the Card Account

and should keep SBICPSL indemnified against all costs, including

legal fees and expenses incurred in recovering such Outstanding.

Pending such repayments, SBICPSL will be entitled to continue to levy

finance charges at its prevailing rates.

5 TERMINATION/REVOCATION OF THE CARDHOLDERSHIP

a) The Cardholder may end the Agreement at any time by writing to

SBICPSL or calling in to the SBI Card Helpline, and by cutting the

card(s) diagonally. All the cards including the add-on cards will be

terminated basis the written request. Termination will be effective after

payment of all amounts outstanding on the card account. No annual,

joining or renewal fees shall be refunded on a pro-rata basis.

b) SBICPSL may also restrict, terminate or suspend the use of The Card-

holder Account at any time without prior notice if SBICPSL reasonably

believe it necessary for business or security reasons and/ Or at the

request of any law enforcement agency, and/or any government

authority and/or under the laws & regulations which apply to SBICPSL

& its customer.

SBICPSL can suspend the facility on the Credit Card, if the Cardholder

defaults on the payment due or exceeds the credit limit extended. The

Card must not be used after the Agreement ends or while use of Card

Account is suspended.

c) In such a situation, the Cardholder must (subject to any default or other

notice required by law) immediately pay SBICPSL the total outstanding

Balance on the Account. This includes all amounts due to SBICPSL

under the Agreement, including all transactions and other amounts not

yet charged to the Account. The Cardholder Account will not be consid-

ered as closed until the Cardholder has paid all such due amounts.

6. LOSS/THEFT/MISUSE OF CARD

a) The Cardholder should contact SBICPSL as soon as possible at the

SBI Card Helpline if the Primary or any Additional credit card is mis-

placed, lost, stolen, mutilated, not received when due or if he/she sus-

pects that the credit card is being used without the Cardholder’s per-

mission. Once a card is reported lost, it should not, under any circum-

stance be used if found by the Cardholder subsequently, and the Card-

holder should cut the card diagonally in half.

· The Cardholder can also block the card instantly either on IVR or our

website www.sbicard.com or through SMS based service

· To block your lost/stolen card throughSMS, just SMS BLOCK XXXX to

5676791 from your registered mobile number. (XXXX = Last 4 digits of

your Card number). If you do not receive a confirmation SMS within 5

minutes of your request, please do not consider the card to have been

blocked. Please call up the help line to get your card blocked immedi-

ately and to avoid any misuse.

b) SBICPSL is not liable or responsible for any transactions incurred on

the card account prior to the time of reporting of the loss of the card to

SBICPSL and the Cardholder will be wholly liable for the same. In addi-

tion to notifying SBICPSL about the loss or theft of the Card, the Card-

holder must report any theft of the Credit Card(s) to the Police and

lodge an FIR.The Cardholder will, however, be liable for all losses

when someone obtains and misuses the Card or PIN with the Card-

holder’s consent, or the consent of an Additional Cardholder.

c) As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Cus-

tomer Protection - Limiting Liability of Customers in Unauthorised Elec-

tronic Banking Transactions, a policy is designed to ensure customer

protection relating to unauthorized credit card transactions. The same

is updated on SBI Card’s website under “Customer Grievance Redres-

sal Policy”. The policy is based on the principles of transparency and

fairness in treatment of customers

d) If the Cardholder has acted fraudulently the Cardholder will be liable for

all losses. If the Cardholder acts without reasonable care, the Card-

holder may be liable for all losses incurred. This may apply if the Card-

holder fails to follow the safeguards as specified by SBICPSL.

e) SBICPSL may, without referring to the Cardholder or any Additional

Cardholder, give the police or other relevant authorities any informa-

tion that SBICPSL considers relevant about the loss, theft or misuse of

a Card or PIN.

f) Changes in contact details including mobile number, of your credit card

account would be intimated to your new as well as preceding contact

details in the system. It is advised to keep your current contact details

including mobile number updated in our records.

g) “SBI Card offers complimentary lost/stolen card insurance cover on

certain cards. The said insurance is provided by ICICI Lombard Gener-

al Insurance Company Limited or any other insurance Company as

may be decided by SBI Card from time to time. ICICI Lombard General

Insurance Company Limited is responsible for any claim settlement in

this regard and SBI Card shall not be responsible for any dispute aris-

ing due to claim settlement. For further details on Insurance terms &

conditions, Cardholders are advised to go through the brochure in the

welcome kit or refer the www.sbicard.com.”

7. DISCLOSURE

The Credit Information Company is an initiative of the Government of

India and the Reserve Bank of India (RBI) to improve the functionality

and stability of the Indian financial system. This is in line with RBI’s

efforts to provide an effective mechanism for exchange of information

between banks and financial institutions, thereby enabling cardholders

to avail of better credit terms from various institutions.

The Cardholder acknowledges that SBICPSL is authorized to share

cardholder information to a Credit Information Company (that has

obtained Certificate of Registration from RBI).

SBICPSL shall provide information relating to repayment record of the

cardholder to a Credit Information Company within a period of 45 – 60

days.

In the event of a dispute, SBICPSL will make suitable amends to the

reporting procedure before reporting the card holder as defaulter.

However it may also be noted that such disclosure/release of informa-

tion would be contingent on time available to investigate and settle

such disputes raised.

The Cardholder further acknowledges that SBICPSL is authorized to

share Cardholder information, including default in payments with

Financial Institution, employer and to other third parties engaged by

SBICPSL for proper operation of card accounts, verification and other

administrative services.

SBICPSL may also share Cardholder information with any parent, sub-

sidiary, affiliate or associate of SBICPSL, for the purposes of market-

ing and offering various products and services of SBICPSL or its group

companies, subsidiaries, affiliates and/or associates.

SBI Card Most Important Terms and Conditions are also available at

www.sbicard.com

Important Regulatory information

- The Card is valid for use both in India as well as abroad. It is, however,

not valid for making foreign currency transactions in Nepal and

Bhutan.

- Usage of the Card for transacting outside India must be made in

accordance with applicable law including the Exchange Control Regu-

lations of the RBI and the Foreign Exchange Management Act, 1999.

Foreign exchange trading through internet trading portals is not per-

mitted. In the event of any violations or failure to comply, you may be

liable for penal action. You should consult your Authorized Dealer (AD)

regarding your Foreign Exchange Entitlement.

- If you have any credit balance on the credit card account, SBI Card

has the right to return this credit balance to you.

- Please do not use credit cards for making remittances/payments

towards capital account transactions such as investment in overseas

entities or setting up of entities overseas as it is not a permissible

method of funding under RBI’s Master Direction - Direct Investments

by Residents in Joint Venture/ Wholly Owned Subsidiary abroad.

- As per RBI Master Circular- Master Circular on Miscellaneous Remit-

tances from India facilities for Residents, use of Credit Card is prohib-

ited for purchase of prohibited items like lottery tickets, banned or pro-

scribed magazines, participation in sweepstakes, payment for

call-back services, etc., since no drawal of foreign exchange is permit-

ted for such items/activities. Please refer Master Circular on Miscella-

neous Remittances from India facilities for Residents for more details.

• Please note that the following fees and charges are not applicable for

Krishak Unnati SBI Card: Cash Advance Fee (No Cash Limit Allocated),

Forex Markup (International usage not allowed), Cash Payment Fee,

Finance Charges, Late Payment Charges, Payment Dishonor Fee, Card

Replacement Fee, Cheque Payment Fee, Cheque Pickup Fee, State-

ment Retrieval Fee, Overlimit Fee, Reward Redemption Fee. Surcharges

and other duties (along with applicable taxes) will be applicable.

• This Card does not oﬀer Cardholder a revolving credit facility. Cardhold-

er has to pay Total Amount Due printed on the Statement.

Table (A): Krishak Unnati SBI Card

8. *SCHEDULE OF CHARGES

Fees

Annual Fee (one time) Rs. 0 - Rs. 4999

Renewal Fee (p.a.) Rs. 0 - Rs. 4999

Add on Fee (p.a.) Nil’

Extended Credit

Interest Free Credit Period 20-50 days (applicable only on

retail purchases and if previous month’s

out standing balance is paid in full)

Finance Charges 3.35% p.m. (40.2% p.a.) for Unsecured

Cards; 2.5% p.m. (30% p.a.) for Secured

Cards

Minimum Amount Due 5% of Total Outstanding

(Min. Rs. 200) + all applicable taxes +

EMI (in case of EMI based products)+OVL

amount (if any)

Cash Advance

Cash Advance Limit Upto 80% of Credit Limit

(Max. 12K / day for Gold and Titanium &

15K / day for Platinum Cards and Signa

ture/World Cards)

Free Credit Period Nil

Finance Charges 3.35% p.m. (40.2% p.a.) for Unsecured

Cards; 2.5% p.m. (30% p.a.) for Secured

Cards from the date of withdrawal

Cash Advance Fees

SBI ATMs/Other 2.5% of transaction amount

Domestic ATMs (subject to a minimum of Rs. 500)

International ATMs 2.5% of transaction amount (subject to a

minimum of Min. Rs. 500)

Other Charges & Fees

Cash Payment fee Rs.199

Payment Dishonor fee 2% of Payment

amount(subject to a minimum of Rs. 500)

Statement Retrieval Rs. 100 per Statement (>2 months old)

Cheque Payment Fee Rs. 100

Network Change Fee Rs. 200 per successful

network change (without upgrade or

downgrade)

Late Payment NIL for Total Amount due from

Rs.0-Rs.500;

Rs.400 for Total Amount due greater

than Rs.500 & up to Rs.1000;

Rs.750 for Total Amount due greater

than Rs.1000 & up to Rs.10,000;

Rs.950 for Total Amount due greater

than Rs.10,000

Overlimit 2.5% of Overlimit Amount (subject to a

minimum of Rs. 500)

Card Replacement Rs. 100 - Rs. 250

Emergency Card Actual cost (subject to a

Replacement minimum of $175)

(When Abroad)

Foreign Currency Conversion mark up: 3.5%

Transaction (For All Cards Except Elite)

1.99% (For Elite Cardholders Only)

Dynamic & Static Markup: 3.50% (For All

Currency Cards Except Elite) 1.99%

Conversion (For Elite Cardholders Only)

Transaction (Only for transactions greater than or

equal to Rs.1000)

Rewards Rs. 99

Redemption Fee

Priority Pass All Airport Lounge visits

Lounge Charges within India through the Priority Pass Pro

gram will be charged with an usage fee of

$27 per visit + applicable taxes.

All Airport Lounge visits outside India

through the Priority Pass Program, after

exhausting the complimentary visits, will

be charged with an usage fee of $27 per

visit + applicable taxes. For more details,

please visit sbicard.com

All guests being accompanied by

the SBI Cardholder having the Priority

Pass, to visit the Airport Lounge will be

charged with an usage fee of $27 per visit

+ applicable taxes.

Surcharge

Railway Tickets Rs. 30 + 2.5% of transaction

- Railway Counters amount

Railway Tickets 1% of transaction amount

- www.irctc.co.in + all applicable taxes

Petrol & all 1% of transaction value

products/services (Subject to minimum of Rs. 10)

sold at petrol (excluding all applicable taxes wherever

pumps applicable + other charges) for single

transaction spends between Rs.500 and

Rs.4000 for Platinum Cards, Prime Cards

& Elite Cards; Rs.500 and Rs.3000 for all

other cards. Maximum sucharge waiver of

Rs. Rs.250 per statement cycle per credit

card account for Platinum Cards, Prime

Cards & Elite Cards; Rs.100 per credit

card account for all other cards

Payment of 2.25% of transaction

Customs duty amount (subject to a minimum of Rs. 75)

All taxes would be charged as applicable on all the above Fees, Interest

& Charges. “Applicable Taxes” (for Statements issued on or after 1st July,

2017) means:

• For the cardholders having state of residence in the records of SBI

Card on the statement date as “Haryana” - Central Tax @ 9% and

State Tax @ 9%

• For the cardholders having state of residence in the records of SBI

Card on the statement date as other than “Haryana” - Integrated Tax

@ 18%

All payments made for a cardholder account will be settled in the order of

Minimum Amount Due (which is inclusive of all applicable taxes + EMI on

EMI based products + 5% of Total Outstanding), Fees & Other Charges,

Interest charges, Balance Transfer Outstanding, Purchase Outstanding

and Cash Advance.

*Krishak Unnati SBI Card customers, please refer table (A) for schedule

of charges as afore-mentioned payment hierarchy is not applicable to

your card.

Your continued usage of the card will be deemed as acceptance of these

amendments

SBI Card Helpline

39 02 02 02 (prefix local STD code),

1860 180 1290/1860 500 1290

All information in this communication is correct as per May 2020 and is

subject to change at the discretion of SBICPSL. SBI Card Most Important

Terms and Conditions are also available at www.sbicard.com

Terms and

Conditions

Before you sign or use the enclosed SBI Card, please read this Agreement, as your use of the Card will be

governed by the terms and conditions below:

1. DEFINITIONS

'You' and 'Your' shall mean the applicant whose name appears on the SBI Card application form and includes

his/her heirs and assignees. 'Additional Cardholder' shall mean an individual issued a Card as per your

instruction in line with clause 2.6 of this Agreement.

'Card' or 'Credit Card' or 'SBI Card' shall mean a credit card issued by SBI Cards & Payment Services Limited

on a Card Account and which entitles a Cardholder to use the Card Account.

'Cardholder' is an individual who holds a Card under this Agreement and shall mean a Primary Cardholder

and, where appropriate the Additional Cardholder.

'Card Account' shall mean an account opened and maintained by SBICPSL for the purpose of usage of the

Card, under this Agreement.

'Cash Advance' shall mean any transaction whereby cash or cash equivalent is obtained by the Cardholder by

use of the Card/Card number.

'Charges' shall mean all amounts charged to the Card Account under this Agreement including but not limited

to purchase of goods, services or cash advances by use of the Card or a Card number, balance transfers,

joining fee, annual fees, interest charges, finance charges, over limit charges, late payment charges,

collection charges, maintenance charges transaction charges and service charges.

'International transactions' mean the transactions entered into by the Cardholder on his/her Card outside of

India, Nepal and Bhutan.

'Merchant Establishment' shall mean any company, establishment, firm or person, wherever located and in

whatever form (including the Internet), which is designated as a MasterCard/VISA merchant and/or with

whom there is an arrangement for a Cardholder to obtain goods, services or cash advances by use of the Card

or Card number and includes any establishment displaying the MASTERCARD/VISA symbol which appears on

the face of the Card.

'Primary Cardholder' means a Cardholder in whose name the Card Account is maintained.

'Purchase Balance' shall mean any and all amounts relating to non-cash transactions owing to SBICPSL.

'Total Outstanding', 'Outstanding' or 'Outstanding Balance' (capitalised or not, in singular or plural) shall mean

any and all amounts owing to SBICPSL on the Card Account.

'SBICPSL' shall mean SBI Cards & Payment Services Limited having its registered office at Unit 401 & 402,4th

Floor, Aggarwal Millennium Tower, E 1,2,3, Netaji Subhash Place, Wazirpur, New Delhi – 110034, and shall

include its successors and assignees.

2. THE CARD

2.1 You shall be deemed to have unconditionally agreed to be bound by this Cardholder Agreement by

acknowledging receipt of the Card in writing or by signing on the reverse of the Card or by incurring a

Charge on the Card. If you do not wish to be bound by this Agreement then you must cut the Card in

half and return it to SBICPSL promptly.

2.2 The Card is the property of SBICPSL and must be surrendered to SBICPSL on request. The Cardholder

must not permit any other person to use the Card and should safeguard it from misuse by retaining it

under his/her personal control at all times.

2.3 Each Cardholder may be issued a personal identification number or a password (PIN) to enable use of

the Card for accessing his/her Card Account on the ATM and Internet and also for availing any

privilege, benefit or service that may be offered by SBICPSL on the Card. The PIN will be communicated

to the Cardholder entirely at his/her risk, who shall not disclose the PIN to any person and shall take

Cardholder Agreement

all possible care to avoid its discovery by any person. The Cardholder shall be liable for all transactions

made with the use of the PIN, whether with or without the knowledge of the Cardholder. SBICPSL

reserves the right to refuse any transactions if it believes that the PIN is being misused or being used

without appropriate authorisation.

2.4 The Card is valid up to the last day of the month of the year indicated on the face of the Card unless

cancelled earlier. Upon expiry or earlier cancellation, the Card may be renewed or reinstated at the sole

discretion of SBICPSL. On expiry, the Card must be destroyed by cutting it in half diagonally.

2.5 A Joining fee at the prevailing rate will be levied on opening of the Card Account. An Annual fee at the

prevailing rate will be levied upon opening of the Card Account and then annually during the month in

which the Card Account was originally opened. An Annual Additional Card fee will also be levied for

each Additional Card on the Card Account at the prevailing rate. The Joining and Annual fee(s) are

subject to change at the discretion of SBICPSL and are not refundable.

2.6 SBICPSL may, based on the Primary Cardholder's written request, issue Additional Cards to individuals

nominated by the Primary Cardholder who shall be unconditionally bound by this Agreement.

2.7 The Primary Cardholder shall be fully liable to SBICPSL for all the Charges on his/her Card and also for

those incurred by the Additional Cardholders. The Additional Cardholders shall be jointly and severally

liable to SBICPSL for all the Charges even though the monthly statement of account may be sent only

to the Primary Cardholder. The Primary Cardholder may at any time request cancellation of any

Additional Card(s) but will continue to remain liable for any Charges on such Additional Card(s).

3. USE OF THE CARD

3.1 The Card is valid for use in India and internationally as per usage restrictions, entitlements and other

conditions stipulated by Reserve Bank of India ("RBI") or any other Government authority from time

to time.

3.2 The Card is not valid for payment in foreign exchange in Nepal and Bhutan. The currency of transaction

on the Card in Nepal and Bhutan shall be the local currency or Indian Rupee.

3.3 The Cardholder (including the Additional Cardholder) shall strictly comply with all requirements of the

foreign exchange control/management regulations issued by RBI from time to time and in the event of

non-compliance, the Cardholder will be liable for action under the applicable exchange

control/management regulations. Moreover, the Cardholder may be debarred from holding the Card

at the instance of RBI or SBICPSL.

3.4 Use of the Card at Merchant Establishments will be limited by the credit limit assigned to each Card

Account by SBICPSL from time to time. In case of Additional Cards issued by SBICPSL, the extent of use

of all Cards so issued will be limited by the Card Account's credit limit. The Outstanding on the Card

Account must not exceed the credit limit at any time. In the event of breach of this provision, the

Cardholder will be charged an over limit fee at the prevailing rate. The Cardholder must repay the

excess immediately. The over limit fee is subject to change at the discretion of SBICPSL. The credit limit

may be revised from time to time at the discretion of SBICPSL.

3.5 SBICPSL may, at any time without prior notice, refuse authorisation for a Charge incurred at a

Merchant Establishment, and/or restrict or defer the Cardholder's ability to use the Card and/or

suspend or cancel the Card and/or repossess (directly or through a Merchant Establishment or any

other third party) the Card if it reasonably believes that it is necessary to do so for proper management

of credit or business risk or if the Card or the Card Account is being or likely to be misused or if the

Cardholder is in violation of the exchange control/management regulations or any other applicable law

or regulation.

3.6 The Card may be used for personal purposes and for bona fide business expenses.

3.7 The Cardholder shall ensure that he/she maintains a detailed record of his/her transactions on the

Internet. SBICPSL is not obliged to make any independent verification with regard to order details

provided by the Cardholder and shall be entitled to rely on the details submitted by the Cardholder on

the Internet.

3.8 Some transactions may attract a service charge, in addition to the amount of the Charge, at certain

Merchant Establishments. SBICPSL may also levy charges for collection of cheques, maintenance of the

Card Accounts, and for other services that may be rendered to the Cardholder from time to time.

3.9 The Cardholder must sign and collect the Chargeslip, Cash Advance Slip or Mail Order Coupon at the

time of incurring the Charge. Failure to sign a chargeslip will not avoid liability for the Charges. The

Cardholder must retain his/her own copy of the chargeslips. Copies of chargeslips will not normally be

provided by SBICPSL. However, at its discretion, and upon customer request, SBICPSL may provide

copies thereof subject to an additional charge.

3.10 In relation to Charges on account of mail order or telephone or electronic commerce (e.g. on the

Internet) where a chargeslip or voucher may not be available for signature, the Cardholder accepts that

in the event of any dispute regarding the authenticity or validity of such a Charge, the Cardholder will

first clear his/her Outstanding on the Card and then endeavour to resolve the dispute directly with the

concerned Merchant Establishment.

3.11 Any chargeslip or other payment requisition (electronic or otherwise) received from a Merchant

Establishment or any intermediary by SBICPSL for payment shall be conclusive proof that the amount

recorded on such chargeslip or other requisition was properly incurred by the use of the Card by the

Cardholder. Should the Cardholder choose to disagree with a Charge indicated in the monthly

statement of account, the same should be communicated to SBICPSL within 10 (ten) days of the

statement date, failing which it would be construed that all Charges and the monthly statement of

account are entirely in order.

3.12 You agree that an electronic record or printout of an electronic record or a copy produced from a

microfilm or a scanned/digital image of any document or Charge relating to your Card/Card Account

with SBICPSL or produced from data received by SBICPSL electronically from the Merchant

Establishment or from you or any intermediary, shall be conclusive evidence of that document or

Charge for any purpose.

3.13 SBICPSL will not be responsible if any Merchant Establishment refuses to accept the Card or is unable

to transact on the Card or levies a surcharge on the Card. However, the Cardholder should notify

SBICPSL of this complaint. SBICPSL is not responsible or liable for any defect or deficiency in respect

of goods and services charged to the Card. Any dispute should be settled directly by the Cardholder

with the Merchant Establishment and failure to do so will not relieve the Cardholder of any obligations

to SBICPSL. The existence of a claim or dispute shall not relieve the Cardholder of his/her obligation to

pay all Charges and the Cardholder agrees to pay promptly such Charges, notwithstanding any dispute

or claim whatsoever. No claim by the Cardholder against a Merchant Establishment will be the subject

of a set-off or counterclaim against SBICPSL.

3.14 SBICPSL may, at its sole discretion, permit from time to time, its Cardholder to transfer his/her

Outstanding balances ("Balance Transfer/s") on other credit cards and credit facilities availed by

him/her from other companies and financial institutions. Balance Transfers will not be accepted from

overdue status accounts or where the credit limit has been exceeded or which are greater than the

Outstanding balances on such other credit cards and will be limited to such percentage of the available

credit limit on the Card as may be determined by SBICPSL. Balance Transfer requests will also not be

accepted from other SBI card accounts. By choosing to avail of the Balance Transfer facility, the

Cardholder authorizes SBICPSL to make payments to companies/financial institutions so designated.

SBICPSL, however, reserves its absolute right to refuse any Balance Transfer request. The Cardholder

must continue to meet his/her obligations in respect of his/her existing credit facilities, balances of

which are the subject of Transfer hereunder, until he/she has received a written intimation from

SBICPSL that the Balance Transfer request has been accepted and payments have been made to the

companies/financial institutions so designated. SBICPSL will not be liable for any new charges,

overdue payments or interests incurred on other credit cards/facilities. SBICPSL may, in its discretion,

stipulate additional terms and conditions from time to time.

3.15 The Cardholder acknowledges that the privileges, benefits and facilities attached to the Card may be

suspended/withdrawn by SBICPSL at its discretion at any time without liability to the Cardholder.

Termination of this Cardholder Agreement shall result automatically in the termination of such

privileges, benefits and facilities. SBICPSL shall not be liable in any way to the Cardholder for any

defect or deficiency in any privileges, benefits or facilities provided by third party suppliers or

Merchant Establishments.

3.16 A purchase and a cancellation of goods/services, e.g. air/rail tickets, are two separate transactions.

The Cardholder must pay for the purchase transaction as it appears on the statement to avoid incurring

finance charges or fees. Credit of refund on account of cancellation will be made to the Card Account

(less cancellation charges) only when received from the Merchant Establishment. No cash refund will

be given to the Cardholder. If a credit is not posted to the Card Account within a reasonable time, the

Cardholder must notify SBICPSL within 30 (thirty) days of cancellation.

3.17 The onus of complying with the foreign exchange control/management regulations, baggage rules,

EXIM Policy and other applicable laws, as amended from time to time, is solely that of the Cardholder

and the Cardholder and shall indemnify and hold harmless SBICPSL from any consequence, loss,

damage, expense or any other financial charge that SBICPSL may incur and/or suffer on account of the

Cardholder's contravention of any applicable law and regulation. Non-compliance with the regulations

shall not be a ground for the Cardholder to delay or refuse the amounts payable to SBICPSL. In case

the Card is suspended/cancelled, whether on account of non-compliance with exchange

control/management regulations or otherwise, SBICPSL will not be responsible for any attempted

usage of the Card, whether in India or abroad, resulting in the Card being dishonoured and the

concerned Merchant Establishment would be entitled to pick up the Card on presentation.

4. CASH ADVANCES

The Cardholder may be permitted to obtain a Cash Advance from designated branches of State Bank

of India, Automated Teller Machines (ATMs) and/or other permitted establishments subject to

applicable terms and requirements imposed by SBICPSL from time to time. A minimum and/or

maximum amount of Cash Advance that can be accessed on the Card in a single charge or in a single

business day may be specified by SBICPSL periodically. The total amount that will be available for cash

withdrawal at any point in time will be governed by cash limits set up periodically which will be

disclosed to the Cardholder in the monthly statement of account. A cash advance fee will be levied on

each such Charge and will be billed to the Cardholder.

5. INSURANCE BENEFITS

5.1 Insurance is optional and a subject matter of solicitation. In the event any insurance cover or benefit

of any insurance cover is made available to the Cardholder by an insurance company at the request of

SBICPSL, the Cardholder specifically acknowledges that SBICPSL will not be liable in any manner

whatsoever and that the insurance company will be solely liable for all claims thereunder. The

Cardholder shall not hold SBICPSL responsible for any matter arising out of or in connection with such

insurance cover, whether for or in respect of any deficiency or defect in such insurance cover.

Recovery or payment of compensation, processing or settlement of claims or any other matter in

relation to the insurance cover shall be addressed to and resolved directly by the Cardholder with the

insurance company.

5.2 The Cardholder further acknowledges that the insurance cover so provided will be available to the

Cardholder only as per the terms of the relevant insurance policy in force and only so long as the Card

Account is maintained in good standing. On the Card being suspended or cancelled for whatever

reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available

from the date of suspension/cancellation of the Card Account.

5.3 The Cardholder hereby authorizes SBICPSL to require the insurance company to settle any Outstanding

on his/her Card Account before payment of any compensation or claim to his/her heirs, nominees,

beneficiaries, etc., under the insurance policy.

6. BILLING & SETTLEMENT

6.1 The monthly statements of account shall be sent to the Cardholder by mail unless the Cardholder

specifically opts for such statements to be sent by e-mail, in which case they shall be sent at the e-mail

address specified by him/her in the application or by a separate intimation. Additionally, the

Cardholder may also access his/her Card Account on the Internet, as and when so enabled by

SBICPSL, at its website by using his/her PIN to check his/her statement of account. If the Cardholder

experiences any difficulty in accessing the electronically delivered statement of account, he/she shall

promptly inform SBICPSL. The Cardholder agrees to access his/her aforesaid e-mail account at regular

intervals of time. The Cardholder will not hold SBICPSL responsible for his/her not having access, for

any reason whatsoever, to the information and statements of account sent to him/her via e-mail.

Failure on the part of the Cardholder to receive the statement of account electronically (by e-mail or

through access to the Card Account on the Internet) will not avoid his/her liability for the Charges

incurred on the Card and the Cardholder shall be liable to make payment for the Charges within 30 days

of incurring the Charge on the basis of his/her own record of the transaction or earlier if requested by

SBICPSL.

6.2 SBICPSL will debit the Card Account for all the Charges incurred by use of the Card and provided for

in the Agreement. Charges in respect of International Transactions incurred in foreign currency will be

segregated from the Indian Rupee transactions in the statement of account. All Charges (including

those in respect of International Transactions) shall be billed in Indian Rupees. The Cardholder agrees

and hereby authorises SBICPSL to convert Charges in respect of International Transactions incurred in

foreign currency to Indian Rupees at the applicable foreign exchange rates plus any service charges.

SBICPSL will credit the Card Account for all payments made by the Cardholder to SBICPSL and also for

any credit received from the Merchant Establishments in favour of the Cardholder. When the Card

Account has a debit(s) or a credit(s) to be applied over a statement period as determined by SBICPSL

from time to time, SBICPSL will send a monthly statement of account to the Cardholder reflecting such

debit(s)/credit(s). The Cardholder’s obligations and liabilities under this Agreement will not be

affected in any way by non-receipt of the monthly statement of account and the Cardholder shall be

liable to settle the Outstanding balance on the Card in due time on the basis of his/her chargeslip,

noting, record or any other evidence (electronic or otherwise) of the Charge.

6.3 The monthly statement of account will set out, inter alia, the Outstanding balance on the Card Account,

minimum payment required to be made and the due date for payment. The minimum payment due from

the Cardholder each month will consist of (a) the monthly payment - this amount is payable by the due

date shown on the relevant monthly statement of account and will be 5% of the Outstanding balance

on the Card Account or `200 whichever is higher (refer Tariff of Charges) and (b) any overdue amount

and any over limit amount - these amounts are payable immediately; or if the Outstanding balance is

less than ` 200/-, the minimum amount payable will be equal to the Outstanding balance on the Card

Account.

6.4 (a) Unless the interest-free period applies as set out below, SBICPSL will levy a finance charge on any

new purchase (and any related debited charge) from the day on which it is debited to the Card

Account. The interest-free period fora purchase (and any related debited charge) in any statement

period will apply if the Outstanding balance on the Card Account for the previous statement period

(if any) is paid in full by its due date. If the Outstanding balance on the Card Account is not paid in

full by its due date, a finance charge will be levied on any new purchase (and any related debited

charge) from the day on which the purchase (and any related debited charge) is debited to the Card

Account and on the Outstanding account balance on the Card Account from the first day of the last

statement period. SBICPSL will charge interest on a Cash Advance from the day on which the Cash

Advance is debited to the Card Account.

(b) SBICPSL will ordinarily levy a finance charge on the Purchase Balance Outstanding on the Card

Account on a daily basis by applying its current daily percentage rate to the amount of the Purchase

Balance Outstanding at the end of each day. SBICPSL will levy a finance charge on Cash Advance

balances on a daily basis by applying its current daily percentage rate to the amount of the Cash

Advance balance at the end of each day.

closure of the Card Account till Outstanding on the Card Account is cleared in full.

(d) SBICPSL may at any time, under intimation to the Cardholder, vary the finance charge to take into

account prevailing interest rates, market forces and credit and business risks.

(e) No interest will be paid on any credit balances in the Card Account.

6.5 (a) The Cardholder must make payment to SBICPSL each month of at least the minimum amount due

as described in clause 6.3 hereinbefore.

(b) Punctual payment is essential and it is a condition of this Agreement that all payments must reach

SBICPSL on or before the payment due date indicated in the monthly statement of account but not

later than 30 days from the date of incurring the Charge in any case.

to the Card Account.

(d) Payments will be applied towards the Charges on the Card Account in the following order:

(I) In repayment of unpaid fees;

(ii) In repayment of service charges;

(iii) In repayment of membership fee (Joining/Annual);

(iv) In repayment of late payment fee;

(v) In repayment of chequedishonoured fee;

(vi) In repayment of collection expenses;

(vii) In repayment of over limit fee;

(viii) In repayment of interest debited to the Card Account;

(ix) In repayment of Charges;

(x) In repayment of any Charges incurred but not yet billed, and thereafter at the discretion of

SBICPSL.

(e) All payments made by cheque/draft are subject to realisation. Outstation cheques/drafts are

subject to a collection charge at the prevailing rate, which is subject to change at the discretion of

SBICPSL.

(f) Should any payment instrument be subsequently dishonoured, a fee will be charged respect of a

dishonoured instrument. SBICPSL also reserves the right to initiate all appropriate legal action(s).

Please refer to MITC for the exact fees for cheque dishonour fee and other related charges.

6.6 Duplicate monthly statements of account will be provided by SBICPSL to the Cardholder only for a

period of six months preceding the Cardholder's request and would be subject to a service charge.

6.7 The Cardholder will be liable for all Charges incurred and all other obligations under the terms and

conditions of this Cardholder Agreement until the Card Account is repaid in full.

6.8 “SBI Card may, at its sole discretion and in accordance to its internal policy and procedures or on

request from the Card Holder may waive/reverse interest, fees or other charges which had been

charged or levied by it to the Card Holder”

6.9 “Notwithstanding anything inconsistent contained in any other clause of the Cardholder

Agreement/Most Important Terms & Conditions (“MITC”), it is further stipulated that if the cardholder

does not pay the minimum amount due for a period of 180 days, then the credit card services being

provided by SBI Cards under this Agreement shall stand terminated, however the Cardholder shall

continue to be liable for any unpaid sum as on the 180th day plus any finance charges/delayed

payment interest that SBI Cards may, at its sole discretion and option and in accordance to its various

internal policies and procedures, levy for the period post 180 days after the payment due date.”

7. LOST OR STOLEN CARDS

7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the

Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by

any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the

loss/theft/misuse to the police. A copy of the police complaint/First Information Report (FIR) must

accompany the written confirmation.

7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or

report the loss through the MASTERCARD/VISA Global Emergency Assistance Services. In case the

Cardholder uses the MASTERCARD/VISA Global Emergency Assistance Services then the charges

would be applicable as provided in the cardholder guide.

7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to the

time of reporting of the loss of the card, and the card member will be wholly responsible and liable for

the same. However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any

means preferably on call or in writing, the card member shall have no financial liability. Furthermore,

in addition to notifying SBICPSL about the loss or theft of the card, the card member must report any

thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”).

7.4 The Cardholder will not be liable for transactions made on the Card after receipt by SBICPSL of the

written notice of the loss/theft/misuse.

7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card at a fee. In the

event the Cardholder subsequently recovers the Card, the recovered Card must not be used and must

be cut in half diagonally and returned immediately to SBICPSL and adequate care taken to prevent its

misuse.

7.6 The Cardholder is responsible for the security of the Card, Card number and the PIN and shall take all

steps towards ensuring the safekeeping thereof. In the event SBICPSL determines that the

aforementioned steps are questionable (on account of the Cardholder's negligence, malafides, etc.),

financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be borne by the

Cardholder and could result in cancellation of the Card Account.

7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability

of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to ensure customer

protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website

under “Customer Grievance Redressal Policy”. The policy is based on the principles of transparency

and fairness in treatment of customers.

8. TERMINATION

8.1 The privileges of the Card may be suspended and the Card cancelled by SBICPSL, either temporarily or

permanently, at any time as provided in clause 3 hereinbefore in its absolute discretion and without

giving notice thereof to the Cardholder or assigning any reason therefore. SBICPSL may list the

cancelled Cards in a Cancellation Bulletin/Alert/Hot List, etc. that the Card(s) issued on the Card

Account have been cancelled. The Cardholder shall agree to surrender the Card to SBICPSL or its

representative, upon being requested to do so either by SBICPSL or its representative. The Cardholder

must not use the Card after it has expired or has been suspended or cancelled and shall continue to be

fully liable for the Charges incurred after its expiry/suspension/cancellation.

8.2 The Cardholder can close his/her Card Account at any time by terminating this Agreement by a written

notice to SBICPSL accompanied by the return of the Card cut in half diagonally and with full settlement

of all Outstanding on the Card Account.

8.3 Upon termination of this Cardholder Agreement for any reason whatsoever, whether at the instance of

the Cardholder or SBICPSL, the Cardholder shall remain liable for all Charges incurred by the use of the

Card and all amounts/Outstanding shall be due and immediately payable.

8.4 The Cardholder specifically acknowledges that once the Card Account is closed and privileges

(including any benefits and services) of the Card stand withdrawn, reinstatement of the same is neither

automatic, nor attendant and will take place solely at the discretion of SBICPSL. The Cardholder also

acknowledges that the aforementioned takes precedence over any communication in this context that

the Cardholder might receive during the normal course.

8.5 The Card Account is liable to be suspended / cancelled on instruction from any government /

regulatory body. All amounts Outstanding on the Card Account shall be deemed to have immediately

become due on such instructions from government/ regulatory bodies as the case may be and SBICPSL

shall be entitle to recover the same in accordance with the relevant laws in force.

9. MISCELLANEOUS

9.1 SBICPSL, at its sole discretion, can appoint agents for recovery of any Outstanding on the Card or

initiate any other action allowed by law for recovery of all monies owing to SBICPSL.

9.2 The Cardholder shall be liable for all costs associated with the collection of dues, legal expenses and

decretal amounts with interest, should it become necessary to refer the matter to any agent or where

legal recourse for enforcement of payment has been taken.

9.3 The Cardholder expressly recognizes and accepts that SBICPSL shall be absolutely entitled to sell,

assign or transfer in any manner (including through the drawing of a negotiable instrument or

otherwise) in whole or in part and on such terms as SBICPSL may decide (including reserving a right to

SBICPSL to proceed against the Cardholder on behalf of any purchaser, assignee or transferee) the

Outstanding and dues of a Cardholder to any third party of SBICPSL's choice without reference to or

without written intimation by SBICPSL to the Cardholder and any such sale, assignment or transfer

shall bind the Cardholder to accept such third party as a creditor exclusively or as a joint creditor with

SBICPSL, but with the right to SBICPSL to continue to exercise all powers hereunder on behalf of such

third party and to pay over such Outstanding and dues to such third party or to appropriate the same,

as SBICPSL may decide. Any costs incurred by SBICPSL towards enforcement of its rights and recovery

of Outstanding and dues shall be debited to the account of the Cardholder.

9.4 Where SBICPSL acts on good faith in response to any oral or electronic instruction or inquiry by the

Cardholder in respect of any matter in relation to the Card, the Cardholder will not be entitled to claim

or allege any loss, damage, liability, expense etc., attributable, directly or indirectly, to any such good

faith action of SBICPSL and the Cardholder agrees to hold SBICPSL harmless in respect thereof.

9.5 The total Outstanding on the Card Account, together with the amount of any Charges effected but not

yet charged to the Card Account, will become immediately due and payable in full to SBICPSL on

bankruptcy or death of the Primary Cardholder and the Card Account shall immediately stand

cancelled.

The Primary Cardholder's estate will be responsible for settling any Outstanding on the Card Account

and should keep SBICPSL indemnified against all costs including legal fees and expenses incurred in

recovering such Outstanding. Pending such repayment, SBICPSL will be entitled to continue to levy

finance charges at its prevailing rate.

9.6 The Cardholder hereby authorizes SBICPSL or its representatives to contact his/her employer, banker

or any other source to obtain and/ or verify any information or otherwise that may be required.

9.7 SBICPSL reserves the right to add to or change these terms and conditions and revise policies, benefits

and features offered on the Card at any time, without limitation to changes which affect existing

balances, finance charges or rates and methods of calculation. The Cardholder will be notified of any

such changes. By keeping or using the Card after notification, the Cardholder is deemed to have agreed

to the amendment/change. If the Cardholder does not agree with any amendment of the terms and

conditions or any other change related to the Card or benefit made available on the Card, he/she may

cancel the Card by cutting it in half diagonally and returning both halves to SBICPSL.

9.8 If required by law to do so or if considered necessary to do so for proper management of credit or

business risk, SBICPSL reserves the right to disclose any and all Cardholder information, including

default in any payments, to any court of competent jurisdiction, quasi judicial authority, law

enforcement agency, relevant wing of the Central Government or State Government, Cardholder's

employer, State Bank of India, any other card issuer, credit reference agency, financial institution or

any company which is an affiliate or associate or parent or subsidiary of SBICPSL. The Cardholder

acknowledges that information on usage of credit facilities by customers are also exchanged amongst

banks and financial institutions which provide credit facilities and the Card may be cancelled on receipt

of any adverse market information in relation to the Cardholder without any liability on SBICPSL to

disclose any details thereof to the Cardholder.

9.9 The Cardholder authorises disclosure of his/her Card Account information by SBICPSL to any third

party engaged to provide any service in connection with operation of the Card Account and/or

marketing of various services. The Cardholder agrees to SBICPSL sending, from time to time, marketing

offers and/or promotional mailers to him/her at his/her postal or e-mail address, unless he/she has

specifically opted not to so receive, in which event SBICPSL will be entitled reasonable time to stop

sending such offers.

9.10 The Cardholder hereby agrees that the Card application and copies of all documents submitted in

support thereof and for the ongoing operation of the Card Account by the Cardholder to SBICPSL are

and shall remain the sole and exclusive property of SBICPSL, and SBICPSL shall not be obliged to return

the same to the Cardholder upon his/her request or upon termination of this Agreement.

9.11 In the event that the Cardholder delays or is unable to settle the Outstanding on the Card in terms of

this Agreement, SBICPSL is hereby authorised by the Cardholder to set-off and adjust any such

Outstanding against any amount that may be payable by SBICPSL, in any capacity, to the Cardholder on

any account whatsoever.

9.12 The Cardholder agrees that SBICPSL may send him/her reminders from time to time for settlement of

any Outstanding on his/her Card Account by post, fax, telephone, e-mail, cellular phone , SMS

messaging and / or engage third parties to remind, follow up and collect his/her Outstandings on the

Card Account.

9.13 The Cardholder agrees to comply with all applicable laws and regulations from time to time which

govern or may be affected by the use of the Card.

9.14 The forbearance, delay or failure on the part of SBICPSL to exercise any right under this Agreement

shall not operate as waiver of such a right nor preclude any further exercise of that right.

9.15 Without in any way limiting the above, SBICPSL shall not be liable or responsible to the Cardholder for

any loss, damage, expense, claim or liability arising directly or indirectly out of:

(a) any defect or deficiency in any goods and services purchased on the Card or availed as a benefit,

privilege or facility attached to the Card;

(b) refusal by or inability of a Merchant Establishment to honour or accept the Card;

(d) handing over of the Card by the Cardholder to any unauthorised person;

(e) any statement made by any person requesting return of the Card or any act performed by any

person in conjunction therewith;

(f) any injury to the credit, character and reputation of the Cardholder alleged to have been caused by

the repossession of the Card and/or request for its return;

(g) SBICPSL complying with any request made by the Additional Cardholder in relation to the Card

Account;

(h) the exercise of any right by SBICPSL seeking surrender the Card prior to the expiry of the date

mentioned on the face of the Card whether such demand and surrender is made and /or asked by

SBICPSL or any person or Terminal Device;

(I) exercise of SBICPSL's right to terminate any Card;

(j) decline of any charge by SBICPSL because of the Cardholder exceeding his/her foreign exchange

entitlements or usage restrictions as prescribed by RBI guidelines issued from time to time; and

(k) if any demand or claim for settlement of Outstanding dues from the Cardholder is made by SBICPSL

or any other person for and on behalf of SBICPSL, the Cardholder acknowledges that such an act

shall not amount to an act of defamation or an act prejudicial to or reflecting upon the character

of the Cardholder in any manner.

9.16 The Cardholder is aware of all security risks, including possible third party interception of any of

his/her transactions and statements of account on the Internet and the contents of his/her transactions

or statements of account becoming known to third parties. The Cardholder agrees and undertakes that

he/she shall not hold SBICPSL liable therefore in any way. The use and storage of any information,

including without limitation, the Card number, PIN, password, account information, transaction activity,

account balances and any other information available on the Cardholder's Internet access device or

computer is at his/her own risk and responsibility.

9.17 Any notice given by SBICPSL hereunder will be deemed to have been received by the Cardholder

within 7 days of posting to the Cardholder's address last notified in writing to SBICPSL or, where

specifically requested, within 24 hours of sending the same via e-mail at the e-mail address specified

by him/her. Any notice may also be sent by fax or communicated verbally and confirmed in writing by

post or fax. SBICPSL shall not be held accountable for delays in receipt of notices by post. In the event

of any change in the Cardholder's e-mail and/or employment and/or office and/or residential address

and/or telephone numbers, the Cardholder shall inform SBICPSL promptly in writing or by e-mail and

must confirm the same by mail or fax.

10. GOVERNING LAW AND ARBITRATION

10.1 The Cardholder Agreement shall be governed by the laws of India and the courts of Delhi.

10.2 Any dispute, difference and/ or claims arising out of in connection with or in relation to this

Agreement, shall be settled by arbitration in accordance with the provisions of the Arbitration and

Conciliation Act, 1996 and any subsequent statutory amendment, if any, to the Act , by a sole

arbitrator, whose appointment shall be made at the instance and discretion of the SBICPSL. The

arbitrator appointed shall be competent to decide whether any matter or dispute or difference referred

to the arbitrator falls within the purview of arbitration as provided for in this clause and/or should be

decided under the Arbitration and Conciliation Act, 1996.

10.3 Any arbitration award granted shall be final and binding on the Parties. The venue and seat of the

Arbitral Tribunal shall be at New Delhi.

10.4 This Clause 10 shall survive termination of the Cardholder Agreement.

11. REWARD POINT PROGRAM & CASH BACK PROGRAM

11.1 Cash Back Program

(a) SBICPSL will, offer Cash back on the SimplySAVE SBI Card where the Card Account is not

delinquent.

(b) “Cash back “means a credit entry, subject to certain limits mentioned below, providedexecuted by

SBICPSL on the Card Account based on Eligible Transactions.

given as “Cash back” and is subject to change as per the discretion of SBICPSL. However any such

change would be informed to the Cardholder by communicating through through communication

of the same in the monthly Card billing statement at least 30 days before any such change.

(d) “Eligible Transaction” means a transaction (not being cash withdrawal, cash advance, loan or any

other category of transactions as may be decided from time to time by SBICPSL at its sole

discretion) belonging to Promoted Category successfully entered into using the Card and not

charged back.

(e) ”Promoted Category” means a category of transactions promoted from time to time by and/ or

subject to sole discretion of SBICPSL.

(f) The promoted categories for SimplySAVE SBI Card unless otherwise intimated are: Departmental

Stores, Groceries, Dining & Movies. Spends made on any other category (as defined by Merchant

Category Code MCC) using SimplySAVE SBI Card and would not be entitled for any cash back.

(g) The promoted categories defined from time to time shall have the same meaning as ascribed to the

categories by Visa & Master Card under their respective Merchant Category Codes. (i.e.) The

franchisees have listed qualifying criteria for merchant establishments in order to qualify to be

listed under a specified category. (like departmental stores, groceries etc) The merchant

establishment needs to have accordingly qualified and hence listed in the Promoted Category, in

order for the transaction to be eligible for the Cashback.

(h) The sub categories and their respective MCCs under each of Promoted categories include the

following:

• Departmental Stores & Groceries (Effective 15th March, 2017, accelerated reward points will not

be applicable on transactions at following merchants: Metro Cash & Carry, Walmart & Reliance

Market. Normal Reward Point accrual will still be applicable on transactions done at

afore-mentioned merchants.)

I. Departmental Stores: 5311

ii. Grocery Stores & Supermarkets: 5411

• Dining

i. Eating Places and Restaurants: 5812

ii. Drinking Places: 5813

iii. Fast Food Restaurants: 5814

• Movies

i. Motion Picture Theaters: 7832

(i) The category of purchase will be decided on the basis of the Merchant Category Code (MCC) for

the merchant establishment where the purchase is made. SBICPSL reserves the sole right to decide

on whether a purchase meets the eligibility criteria as listed above.

(j) The category of purchase (as listed in card guide) have been mapped to Merchant category Code

(MCC) based on VISA / MasterCard guidelines and standards. SBICPSL is NOT liable for any

disputes that arise due to differences in merchant category code mapping maintained by acquiring

banks.

(k) Cardholder is requested to validate Merchant Category Code (MCC) from the merchant before

making swipe on his card. Only the above listed MCCs shall entitle the cardholder for cash back on

his card.

(l) Reward Points on promoted categories as defined in section 11 of Terms and Conditions, will be

subject to a capping of 5,000 Reward Points per calendar month. After reaching this monthly cap,

the cardholder will accrue 1 Reward Point per Rs.100 on eligible transactions done in promoted

categories.

(m) Cashback will be subject to a maximum of `500 per Calendar month i.e `6000 p.a. - the cardholder

will not earn any cash back for any subsequent spends and outside the maximum amount as set

forth herein. After completion of 12 months, the cardholder can again start earning cash back in the

aforesaid manner and in accordance to any subsequent terms made applicable by SBICPSL at its

sole option and discretion.

(n) SBICPSL will inform the Card Member / Account Holder about the Promoted Categories from time

to time by indicating the same on the statement of the Card Account.

(o) Returned purchases, disputed or unauthorized/fraudulent transactions, finance charges, card

account fees and Charged back transactions would not be given a Cashback under this program.

(p) The Cardholders and the Add on cardholder, by signing on the application form for the

“SimplySAVE SBI Card” expressly agree that SBICPSLs decision on eligibility and correctness of the

Cashback given to be final and binding on them.

(q) SBI Card computation of cash back shall be final, conclusive and binding on cardholders and will not

be liable to dispute or question at any time.

(r) Spend Category Specific: a. Departmental Stores & Groceries: The cardholder will get cash back

in all standalone departmental stores and grocery outlets and these do not include grocery or

departmental stores operating within large format stores or shopping malls.

(s) SBICPSL has the right to include more Promoted Category/Merchant Category Code or exclude

certain existing categories / Merchant Category Codes from the product proposition.

11.2 Reward Point Program

(a) The SBI Card Rewards Program (“the Program”) allows eligible SBI Cardholders (“Cardholder/s”) to

accumulate points (“Points”) from spending on their SBI Card, as determined by SBI Cards &

Payment Services Private Limited (“SBICPSL”) from time to time. Points accumulated on such SBI

Card can be exchanged for a wide variety of rewards.

11.3 Eligibility

(a) The Program is open to holders of SBI Platinum Card, SimplySAVE SBI Card, SBI Silver & More

Card,SBI Doctors Card and SBI Employee Card (“SBI Card/s”) whose accounts are valid and in good

standing and any other Card so determined by SBICPSL. This program is not open to

SimplySAVEAdvantage SBI Card, SBI NRI Platinum Card, SBI CSB Card - Silver and SBI Dena Bank

Secured Card.

(b) The Points earned by an Additional Cardholder will accrue to the account of the Primary

Cardholder.

11.4 Enrolment

(a) Participation in the Program is voluntary.

(b) The Cardholder may opt out of the Program by sending intimation (telephonic or written) to

SBICPSL.

(d) The Annual Fee for participation in the Program may be as determined by SBICPSL from time to

time.

(e) Enrolment Date - shall mean the date of launch of the Program for the existing Cardholders and the

account set up date by SBICPSL for the new Cardholders.

(f) Enrolment Year - shall mean “any twelve-month period” commencing on the Enrolment Date.

11.5 Points

(a) The Cardholder shall earn 1 (one) Point for every eligible `100 charged to his/her SBI Silver &

More Card ,SBI Doctors Card and SBI Employee Card. The Cardholder shall earn 1 (one) Point for

every eligible `50 charged to his/her SBI Platinum Card for Domestic as well international

transactions. The Cardholder shall earn 1 (one) Point for every eligible `100 charged to his/her

SimplySAVE SBI Card for Domestic as well international transactions.

For SBI SpiceJet Cardholders: The Cardholders will earn 5 (Five) Reward Points on every `100 spent

to buy SpiceJet tickets on www.spicejet.com with SBI SpiceJet Card. The cardholder will also earn

1 reward point for every `100 spent on other retail purchases. The Reward Point Program can be

changed /modified without prior notice. Reward Points are not applicable on Cash Withdrawals,

Balance Transfers, Flexipay and Petrol spends. SBI Card and SpiceJet contribute reward points on

SBI SpiceJet Card jointly as per the ratio decided and SBICPSL is not liable for the reward points

offered by the partner.

For SBI Vishal Mega Mart Cardholders: The Cardholders shall earn 5 (Five) Reward Points on every

eligible `100 spend on his/her SBI Vishal Mega Mart Card inside Vishal Mega Mart stores. On

incremental spends above `7500/- at Vishal Mega Mart stores, cardholders will earn 8 Reward

Points for every `100 spend. On other retail transactions (excluding VMM stores) cardholder's will

earn 1 Reward Point on every eligible `100 spend on his SBI Vishal Mega Mart Card. The Reward

Point Program can be changed /modified without prior notice. Reward Points are not applicable on

Cash Withdrawals, Balance Transfers, Flexipay and Petrol spends. SBI Card and Vishal Mega Mart

contribute the reward points on SBI Vishal Mega Mart Card jointly as per the ratio decided and

SBICPSL is not liable for the reward points offered by the partner.

- balance transfers

- cash advances

- financial charges (e.g., late payment fee, dishonoured cheque charges, service fee, transaction

charges)

- disputed transactions

- any purchases at petrol pumps/service stations

earn Points except the following -

- balance transfers

- financial charges (e.g., late payment fee, dishonouredcheque charges, service fee, transaction

charges)

- disputed transactions

- cash advances

- any purchases at petrol pumps/service stations

(d) For SimplySAVE SBI Card All spending charged to the SBI Card under the Program will be eligible to

earn Points except the following

- balance transfers

- financial charges (e.g., late payment fee, dishonoured cheque charges, service fee, transaction

charges)

- disputed transactions

- cash advances

- any purchases at petrol pumps/service stations

(e) A Cardholder cannot accrue Points for any charge incurred prior to his/her Enrolment Date.

(f) Points accumulated by a Cardholder on an SBI Card cannot be combined or used in conjunction

with Points of his/her other SBI Cards at the time of redemption or transferred to any other

customer loyalty program unless otherwise notified by SBICPSL.

(g) The Points do not constitute property of the Cardholder and are not transferable by operation of

law or otherwise to any other person or entity.

(h) The Points accrued do not have cash or any monetary value.

(I) Adjustments will be made to the Points if there are any credits, including those arising from

returned goods or services or billing disputes. If a disputed transaction is resolved in favour of the

Cardholder or where a transaction is reversed, proportionate Points will also be reversed and

credited to the Cardholder. On redemption, the Points would automatically be subtracted from the

Points accumulated in the Cardholder's account.

(j) Points accumulated that are not redeemed by the Cardholder for rewards within 12 months of his

/ her Enrolment Date can be carried over for another Enrolment Year. Any Points not used by the

end of second such year after Enrolment shall lapse and be forfeited.

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(k) SBICPSL will notify the Primary Cardholder in the monthly statement of account in respect of the

SBI Card of the number of Points accumulated immediately preceding the closing date for the said

monthly statement.

(l) In the event the SBI Card is voluntarily closed by the Cardholder, the Points accumulated on

his/her SBI Card can be redeemed within 6 months of closure, otherwise these will automatically

lapse. In the event of cancellation of the SBI Card for any other reason, all the Points accumulated

will stand forfeited. If the SBI Card is blocked or suspended by SBICPSL for any reason

whatsoever, then the Points accumulated shall stand forfeited but may be reinstated at the

discretion of SBICPSL if use of SBI Card is reinstated.

(m) SBICPSL's decision on computation of Points will be final, conclusive and binding on the

Cardholder.

11.6 Redemption

(a) The SBI Card must not be overdue, suspended, blocked, cancelled or terminated by SBICPSL at the

time of the redemption request.

(b) The Points accrued can only be redeemed by the Primary Cardholder, and not by an Additional

Cardholder.

detailed in the Program catalogue and other mailers issued by SBICPSL from time to time, e.g.,

merchandise, shopping, dining, travel, entertainment, fee waivers, financial services, credit card

upgrades. The Points cannot be exchanged for cash or credit or used to obtain cash advances, or

used against payment for any charges incurred on the SBI Card.

For SBI SpiceJet Cardholders: Reward points are redeemable only against SpiceJet ticket vouchers

as per terms and conditions of SpiceJet limited. Minimums of 1000 reward points are required for

redemption. SpiceJet Voucher of `500 value would be given against every 1000 reward point

redeemed. For SBI Vishal Mega Mart Cardholders : Reward points are redeemable only at Vishal

Mega Mart Stores as per the terms and conditions of the stores. A minimum of 500 Reward Points

is required for redemption in lieu of `250 VMM Gift Voucher. The Reward Point Program can be

changed /modified without prior notice.

(d) The Cardholder will have to fill in a redemption request form and mail it to SBICPSL or call the

nearest SBI Card Customer Service Centre. The Cardholder can also access the website

www.sbicard.com for his / her redemption request.

(e) SBICPSL will mail a redemption certificate / voucher to the Cardholder approximately six to eight

weeks' after receiving the redemption request from the Cardholder.

(f) SBICPSL is not liable for any delay or loss in delivery of the redemption certificates / vouchers or

rewards.

(g) Redeemed rewards are not exchangeable for other rewards, or refundable, replaceable, or

transferable for cash or credit under any circumstances, nor can these be re-converted back to

Points. Once exchanged for another partner loyalty program, if any, Points cannot be transferred

back.

(h) All rewards are subject to availability and certain restrictions may apply. The redemption

procedure and the additional terms and conditions for each reward are set forth in the redemption

certificates/vouchers issued to the Cardholder.

(I) Any additional meals, transportation, accommodation arrangements, courier or other costs

incurred in connection with redemption of any reward will be the sole responsibility of the

Cardholder.

(j) Issuance of a redemption certificate for dining, travel or hotel accommodation does not constitute

a reservation. The Cardholder is responsible for making all reservations and notifying the

participating merchant establishments of the reward(s) he/she is going to redeem.

(k) Other benefits on the SBI Card which are activated by use of the SBI Card do not apply to goods or

services received as rewards under the Program.

11.7 General

(a) Fraud and abuse relating to earning and redemption of Points in the Program will result in forfeiture

of the Points as well as termination of the SBI Card account.

(b) Information supplied by a Cardholder on redemption of rewards may be used by SBICPSL or its

merchant establishments for administrative and/or marketing purposes.

or any other participating merchant establishment which may arise or accrue to a Cardholder by

redemption as aforesaid or otherwise as result of the Program shall be to the sole account of the

Cardholder.

(d) SBICPSL reserves the right to cancel, change or substitute the rewards or reward conditions or the

computation of Points or terms and conditions of the Program at any time. SBICPSL can suspend

or terminate the Program at any time it deems necessary. In such a case, SBICPSL will intimate the

Cardholders and give them an option to redeem the accumulated Points.

(e) SBICPSL makes no warranties or representations, either expressed or implied, with regard to the

type, quality or fitness of the goods and services provided by the participating merchant

establishments under the Program. Merchandise, where applicable, will be accompanied by

warranty information from the manufacturer and any claims must be directed solely to the

manufacturer.

(f) Any dispute concerning goods or services received as rewards under the Program shall be settled

between the Cardholder and the participating merchant establishment which supplied the goods or

services. SBICPSL will bear no responsibility for resolving such disputes or for the dispute itself.

(g) The Program does not in any way amend the Cardholder Agreement between SBICPSL and the

Cardholder, and any term referenced but not defined herein may be interpreted in accordance with

the Cardholder Agreement.

(h) SBICPSL acts in good faith in response to any oral or electronic instruction or inquiry by the

Cardholder in respect of any matter in relation to this Program and fulfillment of any reward, the

Cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc.

attributable, directly or indirectly, to any such good faith action of SBICPSL and the Cardholder

shall indemnify and hold SBICPSL harmless in respect thereof.

(I) All queries in relation to the Program may be addressed to -

The Manager - Customer Services

SBI Card & Payment Services Limited

P.O.Bag 28-GPO, New Delhi - 110 001

Know us better

By Phone

For more information, call

1860 180 1290/1860 500 1290

or 39 02 02 02 (prefix local STD code)

Please keep your card handy

By e-mail

Write to us at [email protected] for

any queries on your card account

By Letter

Write to us at SBICPSL, Post Bag No. 28, GPO,

New Delhi – 110001

By Web

Log onto sbicard.com