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Smart Care – Powered by Geek Squad

This is a legal contract (hereinafter referred to as the “Plan”). By purchasing it, you understand that it

is a legal contract and acknowledge that you have had the opportunity to read the terms and

conditions set forth herein. This Plan and your purchase receipt, containing the effective date

and expiration date of your Plan, constitute the entire agreement between you and us.

Definitions.

the purchaser of this Plan.

A. General Provisions of Smart Care

This Plan covers parts and labor costs to repair certain products identified herein in the event that a

product fails to properly operate due to:

1. Defect in materials or workmanship;

2. Normal wear and tear;

Your covered products must qualify for coverage as per these terms and conditions and be registered

with us via phone or web portal prior to obtaining service. A copy of your original purchase receipt

may be required prior to a claim being processed. This receipt must contain the item’s purchase date

and price.

For new products your coverage under this Plan is effective beginning on the date you purchase your

product or on the date your original product was delivered to you as stated on your purchase receipt

and will expire either one (1), two (2), three (3), or four (4) years from this effective date depending

on the length of the Plan you purchased and as stated on your purchase receipt.

Plans must be purchased within thirty (30) days of original product purchase, as stated on your

purchase receipt.

All products must be in good working order at the time of Plan purchase to qualify for

coverage; any products with pre-existing conditions (to be determined at our discretion)

are not eligible for coverage.

This Plan is inclusive of your product’s manufacturer's warranty; it does not replace your product’s

manufacturer's warranty, but it does provide certain additional benefits as listed within this Plan

during the term of the manufacturer's warranty. Products must be utilized as the manufacturer

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Parts and services covered under the manufacturer’s warranty during the manufacturer’s warranty

period or that are the subject of a manufacturer’s recall are the responsibility of the manufacturer and

are not covered under this Plan.

After the manufacturer's warranty expires, this Plan continues to provide the benefits provided by the

manufacturer’s warranty (excluding any manufacturer’s loaner program), as well as certain additional

benefits as listed within these terms and conditions.

replacement value of your product pursuant to these terms and conditions.

If your original product was delivered and/or installed by Best Buy or Geek Squad as stated on original

purchase receipt of the product, and you receive a replacement product pursuant to these terms and

conditions or it is necessary for us to remove your product for it to be serviced, we will cover the

delivery and installation costs for your replacement product or serviced product exclusive of parts such

Phone/Web support –

 To receive phone assistance, call 1-866-613-9854

 Phone assistance for your covered products includes: Answers to questions regarding

product use, diagnosis of issues and recommendation of repair options, explanation of

Smart Care Plans, coverage and claims.

 To receive online assistance visit: www.geeksquad.com/smartcare. On-line agents will

provide service on selected products or provide direction on how to receive service.

Stationary Products

1. Home Theater Products

 One (1) bulb replacement for DLP, Projection LCD TVs and Home Theater Projectors of your

original bulb during the term of this Plan.

 One-time 3-D glasses repair or replacement, when the original manufacturer’s 3-D glasses

that are packaged inside the TV box are defective as determined by us, in our sole discretion.

You may be required to return your original defective 3-D glasses to us to receive a

replacement.

 Removal and installation of your television in the same location for services purposes provided

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 Home speakers and subwoofers (powered and non-powered) will be covered for a period after

the expiration of the manufacturer’s warranty according to the Plan term you purchased with a

maximum combined coverage limit of ten (10) years.

 Removal and installation of your home audio speakers for service purposes provided that the

product was installed by a Best Buy Authorized Servicer, Best Buy Authorized Installation

Provider or a Best Buy Installation Technician as stated on the same purchase receipt as the

purchase of this Plan.

same purchase receipt as the purchase of this Plan.

3. Gaming Consoles:

 Accessory replacements, including controllers, are limited to one like item per Plan term and

these products may be mailed to you. You may be required to return your defective accessory

to us to receive a replacement.

4. Appliances:

a) Top/Front-Loading Conventional Washers:

 Parts coverage to repair the transmission or drive motor will be covered for a period

after the expiration of the manufacturer’s warranty according to the Plan term you

purchased with a maximum combined coverage limit of ten (10) years.

b. Washers/Dryers and Combination Washer/Dryers:

 Up to a $25 reimbursement for laundry cleaning services per qualified service repair if

your product is out for service for more than seven (7) consecutive days once service

has been scheduled.

 You are required to complete and submit a claim form. This form provides space to

itemize each laundry reimbursement claim. Along with this form please include copies

Richfield, MN 55423

ATTN: Reimbursements C8

c. Refrigerators and Freezers:

 Parts coverage to repair the compressor will be covered for a period after the

expiration of the manufacturer’s warranty according to the Plan term you purchased

with a maximum combined coverage limit of ten (10) years.

Fax to: 952-430-7852

Or mail to:

Smart Care Repair and Food /Laundry Loss Reimbursements

7601 Penn Ave South

Richfield, MN 55423

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ATTN: Reimbursements C8

The Food Spoilage Reimbursement Claim form can be found at:

www.geeksquad.com/GSPFoodSpoilage

5. Desktop Computers & Home Office Equipment:

 One (1) bulb replacement of your original bulb for desktop projectors during the term of

 One (1) battery repair or replacement, when the original rechargeable battery is defective as

determined by us, in our sole discretion. We may require you to return your original defective

battery to us to receive a replacement battery.

 Repair or replacement, in our sole discretion, of chargers, cradles and accessories that were

included with your product at the time of purchase; these products may be mailed to you and

are limited to one like item per Plan term.

2. Laptops, Netbooks, eReaders, Tablets, MP3 players, Hand-Held GPS, Gaming devices and

Portable DVD Players:

 Battery Coverage:

 One (1) battery repair or replacement, when the original rechargeable battery is defective

as determined by us, and at our sole discretion.

 We may require you to return your original defective battery to us to receive a

replacement battery.

 Repair or replacement, at our sole discretion, of chargers, cradles, and accessories that were

included with your product at the time of purchase, these products may be mailed to you and

are limited to one like item per Plan term.

included with your product at the time of purchase, these products may be mailed to you and

are limited to one like item per Plan term.

Accidental Damage from Handling Coverage (ADH)

ADH coverage expires one (1), two (2), three (3), or four (4) years from the original product purchase

date as stated on your purchase receipt. If we determine in our sole discretion that your product

ADH coverage will provide coverage for parts and labor costs to repair your product as a result of

damage to your product that is the result of an unexpected and unintentional external event (drops

and spills) that arise from your normal daily usage of the product as the manufacturer intended. If

your product has been replaced pursuant to this ADH provision, the Plan has been fulfilled in its

entirety.

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ADH Exclusions: units that fall from elevated heights such as decks, balconies, or out of windows,

units that have been run over or that fall from moving vehicles, damage from liquid

immersion/submersion or any other secondary damage or using the product in a manner the

manufacturer did not intend is not covered.

C. Exclusions to Coverage – This Plan does not cover:

liquid (e.g. pool, bathtub, etc.), lightning, fire, flood, insect infestation, rodents, war, terrorism,

computer software related failures, Acts of God or other external causes.

Products that have been lost or stolen (this Plan only covers products that are returned to us in their

entirety); cosmetic damage to your product including but not limited to scratches, dents and broken

plastic on parts, that does not otherwise affect its functionality or materially impair your use.

Products with a serial number that has been altered, defaced or removed; problems caused by a

device that is not your product, including equipment purchased at the same time as your product;

controllers, consumable parts, such as batteries, unless expressly provided for herein; damage to, or

loss of any software or data residing or recorded in your product (when providing repair or

replacement service, we will use reasonable efforts to reinstall your product’s original software

configuration and subsequent update releases, but will not provide any recovery or transfer of

software or data contained on the serviced unit not originally included in your product).

Failures or parts and/or labor costs incurred as a result of a manufacturer’s recall; fees or costs

related to third-party contracts, consequential or incidental damages, including but not limited to loss

of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort, “no

Personal items left in the product (you are responsible for removing all personal items from the

product before service is performed); parts and services covered under your product’s manufacturer’s

warranty; remote control reprogramming; damage due to contact with any human or animal bodily

fluids, or secondary damages.

This Plan excludes products that are not listed on this Plan, including products attached to the covered

D. Obtaining Repair or Replacement Service.

To obtain service under this Plan, you can access www.geeksquad.com/smartcare or call 1-866-613-

9854, 24 hours a day, 7 days a week. During this call we will include a fault diagnosis to clarify the

problem prior to scheduling any in-home service. Service performed in-home will be done during

regular business hours and is at our discretion.

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If in-home service is provided for the full term of your manufacturer’s warranty for major appliances,

air conditioners, over the range microwaves and 42” TVs and above then it will be provided under this

Plan. If your manufacturer provides in-home service for TVs under 42” then it will be provided under

this plan as well.

Repairs or replacements will be provided at our discretion by a Best Buy service center or authorized

third party service provider.

new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the

product. Parts replaced under the terms and conditions of this Plan become the sole property of CWG

except where prohibited by law.

If we determine, at our sole discretion, that your product cannot be repaired, we will replace it with a

new or refurbished product of like kind and quality that is of comparable performance or reimburse

you for replacement of the product with a voucher or gift card, at our sole discretion, equal to the

current market value of the product, as determined by us, not to exceed the original purchase price of

your product, including taxes.

Replacing your product or reimbursing you for the replacement of the product fulfills all of our

obligations to you under this Plan with respect to that particular covered product.

You have up to ninety (90) days from the date of our authorization for you to complete your product

replacement transaction.

Technological advances may result in a replacement product with a lower selling price than the original

product.

receive the defective product or part from you. If we do not receive your defective product or part,

your credit card may be charged the value of the replacement product or part.

You must provide a safe, non-threatening environment for our technicians to receive service. Service

may be denied if the environment is deemed unsafe at our discretion. Some products may need to be

removed from the home to be repaired.

terms and conditions, the diagnosis fee will be refunded to you.

E. Availability of Services.

While we try to complete service as quickly as possible, we are not responsible for delays caused by

factors beyond our control, including but not limited to manufacturer delays, parts availability,

shipping to a regional service facility, Acts of God or other external causes.

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F. Purchaser Records.

You must have this Plan and your original purchase receipt to receive service under this plan.

G. Web/Customer Service Portal.

For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized

repairs, (2) replacement with a new or refurbished product of like kind and quality that is of

comparable performance, or (3) reimbursement for authorized repairs or replacement. The total

liability under this Plan is the current market value of the product, as determined by us, not to exceed

the original purchase price of your product, including taxes. Technological advances may result in a

replacement product with a lower selling price than the original product. In the event that the total of

all authorized repairs exceeds the aggregate limit of liability we shall have satisfied all obligations

owed under the Plan.

I. Transferable.

This Plan is not transferable.

J. Cancellation.

cancellation to us. If you cancel within thirty (30) days of your Plan’s purchase or receipt of this Plan,

whichever occurs later, you will receive a full refund of the price paid for the Plan less the value of any

service provided to you under this Plan. If you cancel more than thirty (30) days after your receipt of

this Plan, you will receive a pro rata refund of the price you paid for the Plan based on the percentage

of the Plan’s unexpired term, less the cost of any service provided.

Mail cancellation request along with this document and all original receipts to:

CWG

K. Insurance Securing this Plan.

This Plan is not a contract of insurance. This Plan is secured by an insurance policy provided by Illinois

National Insurance Company, 180 Maiden Lane, 25th Floor, New York, NY 10005 and telephone

number (800) 250-3819 or New Hampshire Insurance Company, 180 Maiden Lane, 25th Floor, New

York, NY 10038 and telephone number (800) 250-3819 depending on the state in which you reside. If,

within sixty (60) days, we have not paid a covered claim, provided you with a refund or you are

otherwise dissatisfied, you may make a claim directly to the insurance company.

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STATE VARIATIONS

The following state variations shall control if inconsistent with any other terms and conditions:

ALABAMA RESIDENTS: You may cancel this Plan within twenty (20) days of the receipt of this Plan.

If no claim has been made under the Plan, the Plan is void and we shall refund to you the full

purchase price of the Plan including any premium paid for the applicable insurance policy. Any refund

due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be

refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or

the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered

under the Plan. The pre-existing condition exclusion does not apply to conditions occurring prior to the

sale of the consumer product by the Obligor, its assignees, subcontractors and/or representatives.

CALIFORNIA RESIDENTS: For all products other than home appliances and home electronic

products, the Cancellation provision is amended as follows: If the Plan is cancelled: (a) within sixty

(60) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan

provided no service has been performed, or (b) after sixty (60) days, you will receive a pro rata

refund, less the cost of any service received.

CONNECTICUT RESIDENTS: The expiration date of this Plan shall automatically be extended by the

duration that the product is in our custody while being repaired. In the event of a dispute with the

Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816,

Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of

the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan.

FLORIDA RESIDENTS: The Plan shall be cancelled by us for fraud or material misrepresentation,

including but not limited to commercial or rental use. Unauthorized repair or replacement of covered

equipment shall result in the cancellation of the Plan by us. In the event of cancellation by us, written

notice of cancellation shall be mailed to you not less than sixty (60) days before cancellation is

effective. This Plan can be cancelled by you at any time for any reason by emailing, mailing or

instead of repair, we will replace your product with a product of like kind and quality that is of

comparable performance or reimburse you for replacement of the product with a check, at our

discretion, equal to the current market value of the product, as determined by us, not to exceed the

original purchase price including all applicable taxes. This Plan can be cancelled by you at any time for

any reason by surrendering or providing written notice to the retailer at the address where you

purchased this Plan or to the administrator. The rate which is charged for this Plan is not subject to

regulation by the Florida Office of Insurance Regulation.

are known to you or reasonably should have been known to you. English is the preferred language.

ILLINOIS RESIDENTS: This Plan is secured by an insurance policy provided by Illinois National

Insurance Company, 180 Maiden Lane, 25th Floor, New York, NY 10038. Telephone 1-800-250-3819.

You may cancel this Plan: a) within thirty (30) days after its purchase if no service has been provided

and a full refund of the Plan price, less a cancellation fee not to exceed the lesser of ten percent

(10%) of the Plan price or fifty dollars ($50.00); or b) at any other time and a pro rata refund of the

Plan price for the unexpired term of the Plan, based on the number of elapsed months less the value

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of any service received, and the cancellation fee not to exceed the lesser of ten percent (10%) of the

Plan price or fifty dollars ($50.00).

NEVADA RESIDENTS: You are entitled to a “Free Look” period for this Plan. If you decide to cancel

this Plan within thirty (30) days of purchase, you are entitled to a one hundred percent (100%) refund

of any fees paid. If you cancel this Plan after thirty (30) days from purchase, you will receive a pro

rata refund based on the days remaining, less a cancellation fee of twenty-five dollars ($25.00) or ten

percent (10%) of the Plan fee, whichever is less. If we fail to pay the cancellation refund within 45

days of your written request we will pay you a penalty of ten percent (10%) of the purchase price for

fee will be imposed and no deduction for claims paid will be applied.

NEW MEXICO RESIDENTS: If this Plan has been in force for a period of seventy (70) days, we may

not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1)

you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the

service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining

this Plan; (4) you commit any act, omission, or violation of any terms of this Plan after the effective

date of this Plan which substantially and materially increase the service required under this Plan; or

(5) any material change in the nature or extent of the required service or repair occurs after the

effective date of this Plan and causes the required service or repair to be substantially and materially

increased beyond that contemplated at the time you purchased this Plan.

NORTH CAROLINA RESIDENTS: The purchase of this Plan is not required either to purchase or to

obtain financing for a home appliance.

OKLAHOMA RESIDENTS: THIS PLAN IS NOT ISSUED BY THE MANUFACTURER OR WHOLESALE

COMPANY MARKETING THE PRODUCT COVERED BY THIS PLAN. THIS PLAN WILL NOT BE HONORED

BY SUCH MANUFACTURER OR WHOLESALE COMPANY. IF EITHER YOU OR WE CANCEL THIS PLAN, THE

RETURN OF THE PLAN PRICE WILL BE BASED UPON ONE HUNDRED PERCENT (100%) OF THE

UNEARNED PRO RATA PRICE OF THE PLAN, LESS THE COST OF ANY SERVICE RECEIVED. BEST BUY IS

THE OBLIGOR UNDER THIS PLAN.

credited within forty-five (45) days after you cancel the Plan.

TEXAS RESIDENTS: You are entitled to a “Free Look” period for this Plan. If you decide to cancel this

Plan within thirty (30) days of purchase, you are entitled to a one hundred percent (100%) refund of

any fees paid. If you cancel this Plan after thirty (30) days from purchase, you will receive a pro rata

refund based on the days remaining, less a cancellation fee of twenty-five dollars ($25.00) or ten

percent (10%) of the Plan fee, whichever is less. If you purchased this Plan in Texas, unresolved

complaints concerning a provider or questions concerning the registration of a service Plan provider

Plan is not guaranteed by the Utah Property and Casualty Guarantee Association. This Plan may be

cancelled due to unauthorized repair which results in a material change in the nature or extent of the

risk, occurring after the first effective date of the current policy, which causes the risk of loss to be

substantially and materially increased beyond that contemplated at the time the policy was issued or

last renewed. Failure to notify within the prescribed time will not invalidate the claim if you can show

that notification was not reasonably possible. If we cancel this Plan due to fraud or material

misrepresentation, you will be notified 30 days prior to the Plan cancellation. If we cancel this Plan due

to non-payment, you will be notified 10 days prior to the Plan cancellation.