Justin Time 1234 Greenleaf Drive
Newmarket, ON, C1A 7R8
(905) 555-5555
OBJECTIVE: Entry level position in oce support or customer service
PR
OFILE:
• Excellent telephone/communication skills
• Procient in Microsoft Word, Excel, Windows Applications, Internet, and E-mail
• Friendly, courteous and articulate
• Take pride in doing a job well, willing to learn
• General working knowledge of business machines
RELEVANT EXPERIENCE:
Oce
• Typed letters, envelopes, labels, and invoices
• Ran copies on Xerox machine; relled paper and toner
• Completed basic accounting class; familiar with use of calculator
• Answered phones, sold computer training courses and enrolled students in IBMPC
courses as Administrative Assistant at Computers! Computers! retail store
• Assisted architectural space planning project at City Hall, measuring and
recording furniture and work areas on each oor for each department
Telephone Skills
• Filled in as receptionist at Center for Independent Living, handling a heavy load
of incoming calls and relaying messages to sta
• Made over 100 public relation calls to businesses for ADMARK Corps
• Took incoming calls for campus newspaper staff at Bellaire High School
Computer Knowledge
• Completed computer training courses at Computers! covering Disk Operating
Systems, Database, Microsoft Word, Excel, Windows applications and Internet
• Inputted 1000 names and addresses into File-Maker database for ADMARK Corps
WORK EXPERIENCE:
O
ffice Assistant Computers! Computers! Newmarket, ON 2000-Present
Office Assistant ADMARK Corporation Newmarket, ON 1999-2000
Office Assistant Independent Living Co-op Newmarket, ON 1999-1999
Carpentry Assistant Hal’s Floor Renishing Newmarket, ON 1997-1998
EDUC
ATION AND PROFESSIONAL DEVELOPMENT:
CPR First Aid St. John’s Ambulance Newmarket, ON 2000
OSSD Bellaire Senior High School Bellaire, ON 1993-1997
Functional Resume – How to Create Your Own
Name ______
Address ____
Telephone __
E-mail ___
________________________________________ -
__________________________________________ -
____________________________________________ -
___________________________________________ -
Objective (Optional): -
NOTE: Don’t make employers guess what position you are applying for. -
Here you need a clearly targeted job objective so that the potential employer knows how to
evaluate your resume. You may wish to change the objective for each job application. -
Example:
(a) Position as purchasing and inventory control manager
(b) Entry level position in office support or customer service
Prole/Summary of Skills/Highlight of Qualications:
(All of these headings are commonly used; choose one that suits your style.)
Highlight your skills and characteristics that are relevant to this position. This is the rst
introduction that the employer will see. You have the opportunity to grab the reader’s
attention, making him/her to want to read more about you. List relevant years of experience,
hard skills (things that you can do), and soft skills (describing your personality and work
attitudes).
Example:
• Over ve years experience in office administration
• Excellent written and verbal communication skills
• Enthusiastic hard worker
• Eective problem solver
Descriptors that may be used to describe YOUR personality:
able
accommodating
accountable
analytical
articulate
authentic
autonomous
available
catalytic
challenged
clear thinker
committed
concerned
condent
contributor
dynamic
e
ective
eective writer
energetic
enthusiastic
experienced
exible
growth-oriente
hard working
honest
humorous
initiator
insightful
intelligent
intuitive
d
leading edge
learning
loyal
open
organized
perceptive
powerful
producing
professional
quick study
reliable
results-oriented
risk-taker
self-motivated
sensitive
service
serious
sincere
skilled
supportive
stable
talented
team-oriented
thorough
trusted
versatile
Relevant Experience and Skills
This will be the main body of your resume. In this section you are able to demonstrate to the
employer all of your skills and experiences that make you the RIGHT candidate for this position.
This section is made up of 2-4 skill sets, which include skills, experiences, and accomplishments
that relate to the position you are applying for. You may draw upon all your work experiences,
volunteer experience, community work, etc. Remember to use skill sets that apply to the
position. You may wish to change these with each job application. -
Examples of skill areas:
Account management
Accounting
Administration
Advertising
Advocacy
Bookkeeping
Budgeting
Business communications
Client relations
Communication
Community organizing
Computer programming
Computer skills
Consulting
Contracts and agreements
Co-ordination
Corporate administration
Counseling
Curriculum development
Customer service
Data processing
Decorating
Display
Drafting
Driving
Editing
Electronic engineering
Environmental planning
Equipment maintenance
Facilitating
Family counseling
Film and video
Financial planning
Food preparation
Inspection maintenance
Interviewing
Investigation/research
Languages
Leadership
Management
Mediation
Marketing
Media
Merchandising
Needs analysis
Negotiation
Office management
Office support
Organization and planning
Outreach
Performing arts
Photography
P
olicy making
Printing
Production
Project management
Promotions
Public speaking
Public relations
Publicity
Purchasing
Real estate
Reporting
Research
Restaurant management
Retailing
Sales
Special education
Staff development
Statistical analysis
Supervision
Teamwork
Technical writing
Telephone skills
Testing
Training
Visual arts
T
hese become the skill set headings, highlighting the different areas relevant to the position.
List supporting information to develop these headings. You should have approximately 3-5
points per heading.
Example:
Customer Service
• Greeted customers in a friendly courteous manner
• Answered a busy switchboard, directed calls to specic locations
• Served customers in a fast-paced environment with an above
average service time
Education/Training/Certication/Professional Development
Clearly state what education and/or training you have received. You should make an attempt
to highlight courses relevant to your employment goal. You should include the school, date,
and level or goal obtained.
Bachelor of Arts
Major in Psychology York University, Toronto, ON 2000
OSSD Huron Heights Secondary School, Newmarket, ON 2001
NOTE: If you have not completed high school or the last level you obtained does not pertain
to the position you are applying for, do not include it on your resume.
Work History
This section briey gives the reader a chronological order of your work experiences. Start by
listing the most current position. You should include dates, position held, company, and
location.
Example:
Sales Consultant ABC Inc. Newmarket, ON 2001-2003
Customer Service DEF Inc. Aurora, ON 2000-2001
Cashier GHI Groceries Newmarket, ON 1995-1998
Volunteer Experience
You may use this as a different section of your resume, but you may also include this section in
your work experience. As a volunteer you may not have been paid but the experience and
skills that you have gained may directly relate to your employment goal. State your volunteer
experience in the same manner as your work history.
References
Do not include the names and numbers of your references in your resume. Have a separate
sheet prepared with your reference information. At the bottom of your resume you may want
to include the simple statement “References available upon request”. This statement is
optional. When an employer is considering you as a likely candidate for the position you will
be expected to provide references at this point.
Note: References usually consist of two business and one personal.
