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Copyright
DragonBluetoothWirelessHeadsetII
Thismaterialmaynotincludesomelast-minutetechnicalchangesand/orrevisionstothesoftware.Changesareperiodicallymade
totheinformationprovidedhere.Futureversionsofthismaterialwillincorporatethesechanges.
NuanceCommunications,Inc.haspatentsorpendingpatentapplicationscoveringthesubjectmattercontainedinthisdocument.
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mechanical,suchasphotocopyingorrecording,orbyanyinformationstorageandretrievalsystems,withouttheexpresswritten
consentofNuanceCommunications,Inc.Specificationsaresubjecttochangewithoutnotice.
©NuanceCommunicationsInc.2023
Nuance,theNuancelogo,theDragonlogo,Dragon,andRealSpeakareregisteredtrademarksortrademarksofNuance
Communications,Inc.intheUnitedStatesorothercountries.Allothernamesandtrademarksreferencedhereinaretrademarksof
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productsmaybeclaimedastrademarksbythosethird-parties.
Disclaimer
Nuancemakesnowarranty,expressorimplied,withrespecttothequality,reliability,currentness,accuracy,orfreedomfromerror
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Notice
NuanceCommunications,Inc.isstronglycommittedtocreatinghighqualityvoiceanddatamanagementproductsthat,whenused
inconjunctionwithyourowncompany’ssecuritypoliciesandpractices,deliveranefficientandsecuremeansofmanaging
confidentialinformation.
Nuancebelievesthatdatasecurityisbestmaintainedbylimitingaccesstovarioustypesofinformationtoauthorizedusersonly.
Althoughnosoftwareproductcancompletelyguaranteeagainstsecurityfailure,NuanceManagementCentersoftwarecontains
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PublishedbyNuanceCommunications,Inc.,Burlington,Massachusetts,USA
VisitNuanceCommunications,Inc.ontheWebatwww.nuance.com.
2/27/2023
Contents
About this guide 1
Guideoverview 2
Audience 2
Chapter 1: Introduction 3
Abouttheheadset 4
Headsetcomponents 4
Technicalspecifications 6
Productsafety 8
Chapter 2: Getting started 9
Chargeyourheadset 10
Checkyourbatterylevel 11
Turnyourheadsetonandoff 12
LEDindicatorlights 12
Audioalerts 12
Statusicons 12
Pairyourheadset 14
Beforeyoubegin 14
Appledevices—iOS 14
Androiddevices—AndroidOS 15
Windowsdevices 16
Pairyourheadsetwithadditionaldevices 18
Switchbetweenpaireddevices 18
Wearyourheadset 19
Chapter 3: Dictating with your headset 20
Dictate—DragonProfessionalsolutions 21
Dictate—DragonAnywhere 23
Dictate—DragonProfessionalAnywhere 24
Chapter 4: Calling with your headset 25
Callbasics 26
Makeacall 26
Answeracall 26
Endacall 26
Contents
Adjustthevolume 26
Muteacall 26
Chapter 5: Using a voice assistant with your headset 27
Invokeyourvoiceassistant 28
Appendix A: Troubleshooting and Maintenance 29
Troubleshootyourheadset 30
Maintainyourheadset 33
Cleanyourheadset 33
Support 34
ii
About this guide
Guide overview 2
Audience 2
1
Dragon Bluetooth Wireless Headset II
Guide overview
Thisguidecontainsthefollowing:
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Technicalspecifications,systemrequirements,regularuseinstructions,troubleshooting
procedures,andmaintenanceinstructionsfortheDragonBluetoothWirelessHeadsetII
Audience
ThisguideisintendedforDragonuserswhowilldictatewiththeheadsetoncomputers,tablets,andmobile
phones.
Thisguideassumesyouhaveabasicunderstandingofhowtousethosedevices.
2
Chapter 1: Introduction
About the headset 4
Headsetcomponents 4
Technical specifications 6
Product safety 8
3
Dragon Bluetooth Wireless Headset II
About the headset
YourDragonBluetoothwirelessheadsetisdesignedforhands-freedictationusingtheDragonfamilyof
speechrecognitionsolutions.Youcanalsouseyourheadsettomakeandreceivecallsandtoinvokethe
voiceassistantforyourdevice,suchasSiri(iOS).YoucandictatewithDragonwhenit'sinstalledonyour
Bluetooth-capablecomputer,mobilephone,ortablet.
Yourheadsetissupportedonthefollowingdevices:
Operating System Device Type System Requirements
AppleiOS(phones,tablets)
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Phones
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Tablets
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Bluetooth
Android(phones,tablets)
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Phones
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Tablets
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Bluetooth
Windows(laptops,desktops,
tablets)
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Laptops
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Desktops
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Tablets
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Windows7orhigher
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Bluetooth
Headset components
4
Chapter 1: Introduction
Icon Description
Indicatorlight
PowerON/OFFswitch
VolumeDown(-)andVolumeUp(+)buttons
Callbutton
Mutebutton
Chargeport
5
Dragon Bluetooth Wireless Headset II
Technical specifications
Connectivity Connection
Type
Wireless
Wireless
Connectivity
Bluetooth
Bluetooth
Version
v5.0+ERD/BLE
Bluetooth
Profiles
HSP1.2/HFP1.7.1/A2DP1.3.1/AVRCP1.6/SPP1.2/DI1.3/AVCTP1.4
Maximum
WirelessRange
10meters/32.8feet
Frequency
Range
2.400~2.480GHz
General MaximumTalk
Time
8hours
Maximum
Stand-ByTime
240hours
Noise
Cancellation
Type
ClearVoiceCapture(CVC)technology
HeadsetFit In-Ear
Headset
Weight
22g
Operatingand
storage
temperature
32°F–104°F(0–40°C)
Water-resistant Yes
Sweat-resistant Yes
IPrating IPX4
Additional
Accessories
Included
USB-Cchargingcable
Power Rechargeable Yes
BatteryType LithiumPolymer150mA
PowerOutput 3mW(Rated)
Charging
Interface
USB-C
6
Chapter 1: Introduction
ChargingTime Approximately2hours
Charging
Operating
Voltage
DC5V
Operation
Voltage
3.3-4.2V
Operation
Current
4-8mA
7
Dragon Bluetooth Wireless Headset II
Product safety
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.
Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidthe
user’sauthoritytooperatetheequipment.
BluetoothisaregisteredtrademarkofBluetoothSIG,Inc.Otherproductsandcompanynamesmentioned
hereinmaybetrademarksortradenamesoftheirrespectiveowners.
8
Chapter 2: Getting started
Charge your headset 10
Check your battery level 11
Turn your headset on and off 12
LEDindicatorlights 12
Audioalerts 12
Statusicons 12
Pair your headset 14
Beforeyoubegin 14
Appledevices—iOS 14
Androiddevices—AndroidOS 15
Windowsdevices 16
Pair your headset with additional devices 18
Switchbetweenpaireddevices 18
Wear your headset 19
9
Dragon Bluetooth Wireless Headset II
Charge your headset
Yournewheadsetcomespartiallychargedandisreadyforusedirectlyoutofthebox.However,for
maximumusage,Nuancerecommendsthatyoufullychargetheheadsetfortwohoursbeforeinitialuse.
Yourheadsetcomeswithachargingcord.Dooneofthefollowingtochargeyourheadset:
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Chargeyourheadsetwithanadapter:
1.
PlugtheUSB-Cendofthecordintoyourheadset.
2.
PlugtheUSBendofthecordintoanadapter(notincluded)andthenplugtheadapterinto
apoweroutlet.
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Chargeyourheadsetwithyourcomputer:
1.
PlugtheUSB-Cendofthecordintoyourheadset.
2.
PlugtheUSBendofthecordintoanavailableUSBportonyourlaptopordesktop
computer.
10
Chapter 2: Getting started
Check your battery level
Yourheadsetcomeswitharechargeablebatterythatprovidesthefollowing:
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8hoursoftalktime
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240hoursofstandbytime
UsetheUSB-Cchargingcordincludedintheboxtorechargeit.
Ingeneral,theredLEDindicatorflashescontinuouslywhentheheadsetbatterylevelislow.Thefollowing
tabledescribesadditionalbatterylifeindicatorsforspecificdevices.
Device Visual Indicator Audio Indicator
Apple
Thebatteryicon( )inyourdevice'sstatusbarindicatesthe
headset'sremainingbatterylife.
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"Batterylevel
ishigh"—
100%-70%
remaining
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"Batterylevel
is
medium"—
70%-30%
remaining
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"Batterylevel
islow"—less
than30%
remaining
Android Batterylifeisindicatedin20%intervalsintheBluetoothmenu.
11
Dragon Bluetooth Wireless Headset II
Turn your headset on and off
Poweron
SlidetheON/OFFswitchupward,awayfromtheredLED
indicator.You'llhearaudioprompt"PowerOn".
Note:TurningyourheadsetondoesnotturnonDragon's
microphone.ToturnonDragon'smicrophone,seethe
appropriatesectionforturningonDragon'smicrophonein
“Dictatingwithyourheadset”onpage20.
Poweroff
SlidetheON/OFFswitchdownward,towardstheredLED
indicator.You'llhearaudioprompt"Disconnected".
Note:TurningyourheadsetoffdoesnotturnoffDragon's
microphone.
LED indicator lights
LED light Indicator
RedandblueLEDflashingalternately Headsetisinpairingmode.
OnelongblueLEDflashfollowedbyoneshort
blueandredLEDflash
Headsetisturnedonandpairedwithyourdevice.
RedLEDflashing Lowbattery.
Audio alerts
You'llhearthefollowingaudioalertswhenyoupoweronyourheadset:
Alert Description
"PowerOn" Headsetispoweredon.
"Connected" Headsetisconnectedtoa
paireddevice.
"Disconnected" Headsetisnolonger
connectedtoapaireddevice.
"Batterylevelishigh"
"Batterylevelismedium"
"Batterylevelislow"
Batterylifeindicator.
Status icons
Thefollowingiconsappearinyourdevice'sstatusbarwhenusingyourDragonBluetoothHeadsetII.
12
Chapter 2: Getting started
Icon Operating System Description
Apple HeadsetispairedwithyourAppledevice.
Apple Remainingheadsetbatterylife.
Android HeadsetispairedwithyourAndroiddevice.
Windows HeadsetispairedwithyourWindowsdevice.
13
Dragon Bluetooth Wireless Headset II
Pair your headset
YourDragonBluetoothHeadsetIIisinpairingmodebydefaultwhenyoufirstturniton.Theredandblue
LEDindicatorsflashalternatelytoindicatetheheadsetisinpairingmode.Toenablepairingmode
manually,see“Pairyourheadsetwithadditionaldevices”onpage18.
Yourheadsetcanbepairedwithamaximumofonedeviceatatime.
Before you begin
Forbestresults,dothefollowingbeforeattemptingtopairyourheadsetwithanydevices:
1.
DisabletheBluetoothsettingonalldevicesyouwanttopairwithyourheadset.
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Apple devices
1.
TurnonyourAppledevice.
2.
TapSettings>Bluetooth.
3.
DisabletheBluetoothsetting.
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Android devices
1.
TurnonyourAndroiddevice.
2.
AccessyourQuickSettingsmenubyswipingdownfromthetopofyourscreen.
3.
TaptheBluetoothicon( )todisableBluetooth.
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Windows devices
1.
TurnonyourWindowsdesktoporlaptop.
2.
LaunchSettings>Devices>Bluetooth and other devices.
3.
DisabletheBluetoothsetting.
2.
TurnoffallBluetoothdevicesthatconnecttothedeviceyouareattemptingtopairwithyour
headset.
3.
Performahardresetonyourheadset.Thisisstronglyrecommendedbythemanufacturerto
ensuresuccessfulpairing.
1.
Turnonyourheadset.
TheredandblueLEDindicatorsflashalternately.
2.
HolddowntheCall+Mutebuttonssimultaneouslyfor3seconds,andthenrelease.
Note:Novisualindicatoroccurswhentheresetiscomplete.
Apple devices—iOS
1.
TurnonyourAppledevice.
2.
TapSettings>Bluetooth.
3.
EnableBluetooth.
4.
TurnonyourDragonBluetoothHeadsetII.
TheredandblueLEDlightsflashtoindicatetheheadsetisinpairingmode.
14
Chapter 2: Getting started
YourheadsetappearsinthelistofdevicesontheSettings>Bluetoothpage.
Ifyourheadsetdoesn'tappearinthelist,see“Troubleshootyourheadset”onpage30.
5.
TapDragon Bluetooth Headset II.
Whenpairedsuccessfully,theredandblueLEDlightsstopflashing,andthefollowingicons
appearinyourdevice'sstatusbar:
Usethebatteryicontodetermineyourheadset'sremainingbatterylife.
Note:Yourheadsetremainspairedwithyourdeviceautomaticallyunlessyoumanually
disconnectorunpairit.
Android devices—Android OS
1.
TurnonyourAndroiddevice.
2.
AccessyourQuickSettingsmenubyswipingdownfromthetopofyourscreen.
3.
TaptheBluetoothicon( )toenableBluetooth.
4.
TouchandholdtheBluetoothicon.
5.
TapPair new deviceorlookunderAvailable devices.
Ifyourheadsetdoesn'tappearinthelist,see“Troubleshootyourheadset”onpage30.
6.
TapDragon Bluetooth Headset II.
Whenpairedsuccessfully,theredandblueLEDlightsstopflashing.
Note:Yourheadsetremainspairedwithyourdeviceautomaticallyunlessyoumanuallyunpairit.
15
Dragon Bluetooth Wireless Headset II
Windows devices
1.
TurnonyourDragonBluetoothHeadsetII.
2.
TurnonyourWindowsdesktoporlaptop.
3.
LaunchSettings>Devices>Bluetooth and other devices.
4.
EnabletheBluetoothsetting.
5.
ClickAdd Bluetooth or other device.
TheAddadevicedialogboxopens.
6.
ClickBluetooth.
YourWindowsdevicesearchesfordiscoverableBluetoothdevices.
Ifyourheadsetdoesn'tappearinthelist,see“Troubleshootyourheadset”onpage30.
7.
SelectDragon Bluetooth Headset II.
Windowssetsupyourheadset.Whenthesetupiscomplete,aconfirmationdialogboxappears.
16
Chapter 2: Getting started
8.
ClickDone.
YourheadsetnowappearsontheBluetooth&otherdevicespage.
Note:Yourheadsetremainspairedwithyourdeviceautomaticallyunlessyoumanually
disconnectorunpairit.
17
Dragon Bluetooth Wireless Headset II
Pair your headset with additional devices
Yourheadsetcanbepairedwithamaximumofonedeviceatatime.
1. TurnonyourdeviceandensureBluetoothisenabled.
2. PressandholdtheCallbuttonontheheadsetuntiltheredandbluelightsareflashingtoputitin
pairingmode.
3.
Followtheappropriateinstructionsforyourdevicein“Pairyourheadset”onpage14.
Switch between paired devices
Toswitchbetweenpaireddevices,manuallydisconnectfromonepaireddeviceandthenconnectto
another.
1.
Onthepaireddevicetowhichyourheadsetiscurrentlyconnected,opentheBluetoothmenu:
l
Apple devices—TapSettings>Bluetooth.
l
Android devices—AccesstheQuickSettingsmenuandtaptheBluetoothicon( ).
l
Windows devices—LaunchSettings>Devices>Bluetooth and other devices.
2.
Disconnectyourheadset:
l
Apple devices—IntheMyDeviceslist,taptheInfoicon( )nexttoDragon Bluetooth
Headset II,andthentapDisconnect.
l
Android devices—IntheAvailableDeviceslist,tapDisconnectnexttoDragon
Bluetooth Headset II.
l
Windows devices—OntheSettings>Devices>Bluetooth and other devicespage,
clickDragon Bluetooth Headset II,andthenclicktheDisconnectbutton.
You'llhearaudioprompt"Disconnected".
TheredandblueLEDlightsflashtoindicatetheheadsetisinpairingmode.
3.
Ontheseconddevice,opentheBluetoothmenu.
Seestep1forspecificinstructions.
4.
Connectyourheadset:
l
Apple devices—IntheMyDeviceslist,tapDragon Bluetooth Headset II.
l
Android devices—IntheAvailableDeviceslist,tapDragon Bluetooth Headset II.
l
Windows devices—OntheSettings>Devices>Bluetooth and other devicespage,
clickDragon Bluetooth Headset II,andthenclicktheConnectbutton.
You'llhearaudioprompt"Connected".
TheredandblueLEDlightsstopflashing.
18
Chapter 2: Getting started
Wear your headset
Theheadsetisdesignedtobewornoneitherear.
Adjust 1.
Flipthemicrophoneboomtowardsyou,thenrotatetheearpieceaway
fromyou.
2.
Lowerthemicrophoneboom.
Wear 1.
Slidetheheadsetoveryourear,thenpresstheearpiecegentlyinward
towardyourear.
Tip:Forbestfit,firstremoveyoureyeglassesifyouwearthem.
2.
Positionthemicrophonetowardsyourmouthforoptimalrecognition
accuracy.
19
Chapter 3: Dictating with your
headset
Dictate — Dragon Professional solutions 21
Dictate — Dragon Anywhere 23
Dictate — Dragon Professional Anywhere 24
20
Dragon Bluetooth Wireless Headset II
Dictate — Dragon Professional solutions
UsetheseinstructionstodictatewiththefollowingDragonproducts:
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DragonProfessionalIndividual
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DragonProfessionalGroup
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DragonLegalIndividual
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DragonLegalGroup
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DragonLawEnforcement
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DragonHome
TodictatewithDragonProfessionalandDragonHome:
1.
Turnyourheadseton.
You'llhearaudioprompt"Connected".
2.
OpenDragon.
3.
Ifyoudon'talreadyhaveauserprofile,Dragonpromptsyoutocreateone.
Youcanchooseyourheadsetasyourmicrophoneafteryoucreateyouruserprofile.
4.
Ifyoualreadyhaveauserprofile,fromtheSettingsmenu,selectMicrophone>Choose
Microphone.
TheChooseaMicrophonedialogboxappears.
5.
SelectHeadset: Dragon Bluetooth Headset IIandthenclickNext.
Dragonsetsupyourmicrophone.
21
Chapter 3: Dictating with your headset
6.
ClickFinish.
7.
FromtheDragonBar,clickthemicrophonebutton( )andbegindictatingwhenthebutton
turnsgreen.
Note:TurningoffDragon'smicrophonedoesnotturnoffyourheadset.Toconservebatterylife
whenyou'renotdictating,turnyourheadsetoff.
22
Dragon Bluetooth Wireless Headset II
Dictate — Dragon Anywhere
1.
Turnyourheadseton.
You'llhearaudioprompt"Connected".
2.
OpenDragonAnywhere.
3.
TapDragon'smicrophonebutton( )andbegindictatingwhenthebuttonturnsgreen.
DragonusestheBluetoothheadsetfordictationautomatically.Ifyouunpairorshutoffthe
Bluetoothheadset,DragonusesthemicrophoneonyouriOSorAndroiddevice.
23
Chapter 3: Dictating with your headset
Dictate — Dragon Professional Anywhere
UsetheseinstructionstodictatewiththefollowingDragonproducts:
l
DragonProfessionalAnywhere
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DragonLegalAnywhere
1.
Turnyourheadseton.
You'llhearaudioprompt"Connected".
2.
OpenDragonProfessionalAnywhere.
3.
FromtheDragonBar,selectMicrophone>Headset (Dragon Bluetooth Headset II Hands-Free
AG Audio).
4.
TapDragon'smicrophonebutton( )andbegindictatingwhenthebuttonturnsgreen.
24
Dragon Bluetooth Wireless Headset II
Chapter 4: Calling with your headset
Call basics 26
Makeacall 26
Answeracall 26
Endacall 26
Adjustthevolume 26
Muteacall 26
25
Chapter 4: Calling with your headset
Call basics
Make a call
1.
EnsureyourDragonBluetoothHeadsetIIisonandconnectedtoyourphone.
2.
Makeacallonyourphone.
You'llheartheaudiothroughyourheadset.
3.
AdjustthevolumeusingtheVolumeDown(-)andVolumeUp(+)buttons.
4.
PresstheCallbutton( )toendthecall.
Answer a call
PresstheCallbutton( )whenyouarereceivinganincomingcall.
End a call
PresstheCallbutton( ).
Adjust the volume
PresstheVolume upbutton(+)orVolume downbutton(-).
Mute a call
PresstheMutebutton( ).
26
Dragon Bluetooth Wireless Headset II
Chapter 5: Using a voice assistant
with your headset
Invoke your voice assistant 28
27
Chapter 5: Using a voice assistant with your headset
Invoke your voice assistant
Youcaninvokethefollowingvoiceassistantswithyourheadset:
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Siri(iOS)
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GoogleAssistant™(AndroidOS)
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Cortana(Windows)
Beforeinvokingyourvoiceassistant,firstcheckthesettingsonyourdevicetodeterminewhetherthe
assistantrequiresawakeupword(suchas"HeySiri")toopenit.
Toinvokeyourvoiceassistant:
1.
Double-taptheCallbutton( )onyourheadset.
2.
Dooneofthefollowing:
l
Ifyourdevicerequiresawakeupword,saytheword("HeySiri","HeyGoogle",or"Hey
Cortana")andthensayacommandorquestion.
l
Ifyourdevicedoesnotrequireawakeupword,sayacommandorquestion.
28
Appendix A: Troubleshooting and
Maintenance
Troubleshoot your headset 30
Maintain your headset 33
Cleanyourheadset 33
Support 34
29
Dragon Bluetooth Wireless Headset II
Troubleshoot your headset
Issue Procedures
Headsetwon'tpair All device types (Apple, Android, Windows):
l
Ensureyou'veperformedtherecommendedsteps
beforepairing:
l
DisabletheBluetoothsettingonall
devicesyouwanttopairwithyour
headset.
Forinstructions,see“Pairyourheadset”
onpage14.
l
TurnoffallBluetoothdevicesthat
connecttothedeviceyouareattempting
topairwithyourheadset.
Yourdevicemighthavedifficulty
discoveringyourDragonBluetooth
headsetiftherearemanyotherBluetooth
devicesinrange.Ifyourheadsetisn't
listedinthelistofavailabledevicesand
youcan’tturnoffotherBluetoothdevices
inrange,considermovingtoadifferent
areawheretherearefewerBluetooth
devices.
l
Performahardresetonyourheadset.
Forinstructions,see“Pairyourheadset”
onpage14.
l
Restartthedeviceyou'reattemptingtopairwith
yourheadset.
l
Moveyourheadsetclosertoyourdevice.Your
headsethasarangeof10meters/32.8feet.
Apple and Android devices:
l
IfyouselectedForget This Deviceonyour
AndroidorAppledevice,dooneofthefollowingto
allowyourDragonBluetoothheadsettore-appear
inthelistofdeviceswhenpairing:
l
Apple (iOS 15 or later)—SelectSet-
tings>General>Transfer or Reset
[Device]>Reset>Reset Network
Settings.
l
Android
1.
GotoSettings>Systemandtap
theAdvanceddrop-down
30
Appendix A: Troubleshooting and Maintenance
button.
2.
SelectReset optionsandthen
tapReset Wi-Fi, mobile, &
Bluetooth.
3.
TaptheReset settingsbutton.
Formoreinformation,consultthetechnical
documentationforyourdevice.
Windows devices:
l
CheckforandinstallanyWindowsupdates.This
downloadsanynecessaryfilesthatmaybe
missing.
l
RuntheWindows10Bluetoothtroubleshooter.
ThiscanscanforandfixanyBluetoothproblems.
FromtheStartmenu,selectSettings>Update &
Security> Troubleshoot >Bluetooth.
Can'tdictate
l
EnsureDragon'smicrophonebuttonison.Turning
onyourheadsetdoesnotturnonDragon's
microphoneautomatically.ClickortapDragon's
microphonebuttonandbegindictatingwhenit
turnsgreen.
l
Disconnectyourheadsetandthenreconnectit.
Dothefollowing:
1.
OpentheBluetoothmenu:
l
Apple devices—Tap
Settings>Bluetooth.
l
Android devices—Accessthe
QuickSettingsmenuandtapthe
Bluetoothicon( ).
l
Windows devices—LaunchSet-
tings>Devices>Bluetooth and
other devices.
2.
Disconnectyourheadset:
l
Apple devices—IntheMy
Deviceslist,taptheInfoicon(
)nexttoDragon Bluetooth
Headset II,andthentap
Disconnect.
l
Android devices—Inthe
AvailableDeviceslist,tap
DisconnectnexttoDragon
Bluetooth Headset II.
31
Dragon Bluetooth Wireless Headset II
l
Windows devices—OntheSet-
tings>Devices>Bluetooth and
other devicespage,click
Dragon Bluetooth Headset II,
andthenclicktheDisconnect
button.
You'llhearaudioprompt"Disconnected".
TheredandblueLEDlightsflashto
indicatetheheadsetisinpairingmode.
3.
OpentheBluetoothmenu.
l
Apple devices—Tap
Settings>Bluetooth.
l
Android devices—Accessthe
QuickSettingsmenuandtapthe
Bluetoothicon( ).
l
Windows devices—LaunchSet-
tings>Devices>Bluetooth and
other devices.
4.
Re-connectyourheadset:
l
Apple devices—IntheMy
Deviceslist,tapDragon
Bluetooth Headset II.
l
Android devices—Inthe
AvailableDeviceslist,tap
Dragon Bluetooth Headset II.
l
Windows devices—OntheSet-
tings>Devices>Bluetooth and
other devicespage,click
Dragon Bluetooth Headset II,
andthenclicktheConnect
button.
You'llhearaudioprompt"Connected".
TheredandblueLEDlightsstopflashing.
Audiorecognitionispoor
l
Ensuretheheadsetisincloserangeofyour
deviceandtherearenolargeobjectsbetweenthe
headsetandyourdevice.
32
Appendix A: Troubleshooting and Maintenance
Maintain your headset
l
Keeptheheadsetdryandawayfromwater.
l
Donotexposetheheadsettodirectsunlightorhotplaces.Hightemperatureswillshortenthelife
ofelectronicdevices,destroythebattery,ordistortplasticcomponents.
l
Donotexposetheheadsettoextremecold.
l
Donotattempttodismantletheheadsetcomponents.
l
Donotdroptheproductonhardsurfaces.
l
Donotuseharshchemicalsordetergenttocleantheheadsetcomponents.
Clean your headset
Useadrymicrofiberclothtowipedownyourheadset.Thishelpsremovelightbuildupwithoutscratching
thedevice.
33
Dragon Bluetooth Wireless Headset II
Support
Needmorehelp?ContactTechnicalSupportMonday-Fridayatoneofthefollowingnumbers:
l
US-based customers
l
1-857-214-6311
l
International customers
l
+44(0)2030274217(UK)(9:00AM-5:00PMGMT)
l
+49(0)6951709363(Germany)(9:00AM-5:00PMCET/CEST)
l
+33(0)170615495(France)(9:00AM-5:00PMCET/CEST)
l
+31(0)203469373(Netherlands)(9:00AM-5:00PMCET/CEST)
l
+39(0)269633496(Italy)(9:00AM-5:00PMCET/CEST)
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+34(0)912754439(Spain)(9:00AM-5:00PMCET/CEST)
l
+611300856388(Australia)(9:00AM-5:00PMAEST)
l
+640800523585(NewZealand)(9:00AM-5:00PMNZST)
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0015142289199(Canada)(9:00AM-5:00PMEST)
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