Convert your Physical SIM to eSIM or Transfer Jio eSIM from one

Convert your Physical SIM to eSIM or Transfer Jio eSIM from one device

to another iOS device in 4 Easy Steps

Please Note :

1. It is mandatory to complete all 4 steps to activate eSIM on your iOS device. Please don’t skip or avoid any step

2. If you are outside India, you need to send the SMS to +917021999199 instead of 199 for an eSIM request. To send SMS

on +917021999199 in international roaming, you must have international roaming services or plan in order to send

SMS and receive incoming calls on your Jio number that you wish to upgrade for eSIM. SMS and Incoming calls will be

charged as per the applicable roaming rates in the visiting country.

Initiate eSIM

Request via

SMS

Share your

consent via SMS

Share your

confirmation on

IVR

Install data plan

on iOS Device

to activate eSIM

Step1 Step2 Step3

Step4

If you wish to transfer eSIM from existing device to new iOS device, You must have your active eSIM device to initiate eSIM

request via SMS

If you don’t have your active Jio eSIM device with you,

Don’t worry you can visit nearest Jio store with any Proof of Identity along with new iOS device for activating eSIM services

To start the eSIM process, Please ensure you have

1. An eSIM Compatible device

2. Your email id registered for your Jio number

To check whether your device is compatible with eSIM

Now that you know, your device is compatible with Jio eSIM, lets move to the next step

Please note if your device is not compatible, You can use physical Jio SIM

https://www.jio.com/en-in/esim

2. Select Your Device

make & model

3. Refer the

Compatibility Status

1. Go to

1. Open MyJio

app

2. Click on Menu

3. Tap on Profile

and Settings

4. Tap on Profile 5. Check email id

Lets check if your email id is registered for your Jio number

1. Tap on Change

2. Enter correct email

3. Enter OTP sent on

new email id & Submit

4. Check new email

id updated

If email id is not registered or updated incorrectly

Lets proceed to the next step

To initiate the 1

step, you need to have the EID Number and IMEI number

of the device on which you wish to activate your Jio eSIM

We suggest you to please write down the EID number and IMEI number as

they are lengthy and need to be sent via SMS

To find the EID number and IMEI number on your iOS device

1. Go to Settings & Tap

on General

2. Tap on About, Scroll down

and you will see the 32 digit

EID and 15 digit IMEI number

3. Write down 32 digit EID &

15 digit IMEI number under

Digital SIM

Now that you have the EID and IMEI number, lets begin with the

eSIM activation

Please note, you have to complete all the steps to activate the eSIM

on your device. Do not skip any step.

And ensure that your eSIM iOS device is connected to the internet

using Wi-Fi or Mobile Hotspot during this process.

1. Open messages and compose a new SMS

2. Type GETESIM <space><32 Digit EID><space>

<15 Digit IMEI> and send to 199 from the Jio

number you wish to upgrade to eSIM

If you get revert SMS asking to update your

email id, please go ahead and update your email

id in your account as suggested in the beginning

of this document

Please note : If you are outside India, you need to

send the SMS to +917021999199 instead of 199 for

an eSIM request. To send SMS on +917021999199 in

international roaming, you must have international

roaming services or plan in order to send SMS and

receive incoming calls on your Jio number that you

wish to upgrade for eSIM.

Step 1

- On sending the correct EID and IMEI

number to 199, You will receive a

confirmation SMS and email.

- If you get revert SMS or email asking to

send correct EID and IMEI number, Please re-

verify the EID and IMEI sent by you and

resend the SMS as mentioned in Step 1 on

Confirmation notification

Thank you for initiating the eSIM upgrade

request for your Jio number 79XXXXXX65.

Your 19 digit virtual eSIM number is

8762XXXXXXXXXXX5678.

Kindly follow the below process to complete

eSIM upgrade:

1) Type "1" and send SMS to 199 to give your

consent to process the SIM activation

request or "2" to cancel.

2) After the consent, you will receive a call

from us to confirm the eSIM upgrade

request, Press 1 to provide confirmation for

eSIM request.

3) After sharing the confirmation on call, the

eSIM request will take 2 hours to complete

the order. You will receive an update once

your request is successfully processed.

4) You need to install the Jio data plan on

your eSIM device to start using eSIM.

5) SMS services will not be available for 24

hours once your eSIM is activated.

6) Post 24 hours, confirmation will be shared

with you once SMS services are restored.

1. Open message and compose a new SMS

2. Type 1 and send SMS to 199

If you are outside India, you need to send the SMS

to +917021999199 instead of 199

- On sending the consent SMS, You will receive the

confirmation SMS and notification on iOS device

mentioning that Jio Data Plan is ready to be

installed.

- Please don’t clear or delete or click on this

notification at this time. You will need to use this

only after completing the next few steps and not

before that.

- Incase you don’t get this notification or have

missed the same don’t worry, You will also receive a

SMS from us on your Jio number with your eSIM

activation details.

If you wish to cancel your eSIM request for any

reason

Type 8 and send to 199

Step 2

Notification

eSIM Activation Details

SMS sent to 199

1. Within 10 minutes of sending consent SMS, you will receive a call from

+912235072222 on your Jio number asking for your consent to process

eSIM request. Press 1 to share your consent on automated call.

2. After sharing consent on the IVR, a confirmation sms & email will be sent

to you.

In case you have missed the IVR call or disconnected the same before you

could share your consent, don’t worry you can request for automated call.

Type RECALL and send sms to 199 from your Jio number

In case you don’t get the IVR call within 10 minutes of sending the consent

SMS, we suggest you check your missed call list as you may have not

answered the call thinking it is a spam call or check if you have enabled

spam blocking via your phones dialler or any 3

party apps.

Step 3

Post sharing your consent on IVR call, You will have to wait for 2

hours while we process your request

Please note that during this period, You will be able to use all the

services of the Jio number on your existing SIM

As soon as you receive this SMS, your physical sim will

stop working and your phone will show ‘No Network’.

You are now just one step away from activating your new eSIM.

Please ensure that your new iOS device is connected to the internet using Wi-Fi or Mobile Hotspot

during this process.

To complete the activation process, you need to install a Data plan on your new iOS device.

Step 4 – Option 1

The images shown here are for illustrative purposes only and may change with updates to the device operating software

1. On your iOS device, tap on

the notification ‘Jio Data Plan

Ready to be Installed’.

2. Click on Install Data Plan 3. Tap on Continue

You can start using voice and

data services on your iOS

device now

Please wait while the selected

Data plan addition is in progress,

It will take few seconds

Your Jio eSIM will get successfully

activated and will reflect under

Mobile Data

If you have not received the Notification for profile configuration or cleared it, Don’t worry, You can do it from settings option of

your device

Step 4 – Option2

1. Open Settings 2. Select Mobile Data

3. Tap on Add Data Plan/ Add

eSIM

4. Select Jio

5. Select Add Data Plan

The images shown here are for illustrative purposes only and may change with updates to the device operating software

For any assistance with eSIM profile activation, Please call us on 199 from any Jio number or

call 18008899999 from non Jio number

Please wait while the

selected Data plan

addition is in progress, It

will take few seconds

Tap on Continue

Your Jio eSIM will get

successfully activated and

will reflect under Mobile

Data

You can start using voice

and data services on your

iOS device now

Please Note:

As per regulatory guidelines SMS services on your Jio number will be not be

available for 24 hours post eSIM upgrade

Important Information

Please make sure that you never select “Remove Data

Plan" as this will permanently delete the eSIM profile

from your device and all the services of Jio eSIM will stop

working.

If you have unknowingly Removed the Data Plan then

please visit your nearest Jio Store with your Proof of

Identity to place a new request for eSIM.

Unfortunately, in this case it will not be possible to

configure the new eSIM using the SMS process.

Thank You!