Emergency Orders
Call J & B Medical with an emergency order
only when you supplies may not last until the
next delivery date.
Questions
If you have questions or would like to place an
order, call J & B Medical at:
800-737-0045
(TTY 800-737-0084)
or write to:
J & B Medical
50496 W. Pontiac Trail
Wixom, MI 48393
Fax Number: 1-800-737-0012
MDCH is an Equal Opportunity Employer,
Services and Programs Provider.
MSA Pub. 1319 (03/12)
Michigan
Diaper and
Incontinence
Supplies
Program
Incontinence Supplies and
Services
Medicaid Health Plans
If you are in a Medicaid health plans, this
information does not apply to you. Call
your plan to find out how to order
supplies.
HMO
If you are in a Commercial HMO and
your HMO covers this service, contact
your HMO to see if J & B Medical is an
approved provider. If J & B Medical is not
an approved provider, you should go to
your network provider. If your HMO does
not cover these products, you must use J
& B Medical.
Medicare
If you are a Medicare/Medicaid
beneficiary, you can use J & B Medical or
go to any Medical supplier enrolled with
both the Medicare and Medicaid
programs. Supplies not covered under
Medicare must be obtained through J&B
Medical.
If your doctor said that you or your child has a
problem with incontinence, this information will
tell you how to get the services and products
you need.
J & B Medical provides certain incontinence
supplies to persons who are not in a Medicaid
health plan and have Medicaid or Children's
Special Health Care Services (CSHCS).
Beneficiaries enrolled in CSHCS are limited to
coverage for urological supplies only.
Your doctor will give you a prescription for any
of these products you or your child needs:
• All incontinence catheters and accessories
• Irrigation syringes
• Skin barriers
• Under pads
• Incontinence pants
• Incontinence liners
• Pull-on
• Disposable diapers *
* NOTE: Diapers and briefs are not covered
for children under the age three.
Other Services
You may go to the provider of your choice for
services and products that are not listed above.
Ordering Supplies for the First
Time
If you or your child are not in a Medicaid health
plan and you are ordering supplies for the first
time, call J & B Medical at 800-737-0045;
TTY 800-737-0084 and tell them the following
information:
• Your name, address, and telephone
number
• The name, address, and telephone
number of the doctor who wrote your
prescription
• Your medical condition (type of
incontinence)
• The products you need (listed on your
prescription)
• Your mihealth number
• Other insurance you have
Changing from another supplier to J & B
Medical
If you get your supplies from another medical
supplier and are changing to J & B Medical,
call J & B Medical and tell them the following
information:
• Your name, address, and telephone
number
• The name, address, and telephone
number of the doctor who wrote your
prescription
• Your mihealth identification number
• Other insurance you have
• The products you receive
• The amount you receive of each product
each month
After you order your supplies from J & B
Medical, you must mail your prescription to the
company. (See the address on the back of this
brochure).
Receiving Supplies
Your supplies are delivered once a month.
They are delivered directly to your home by
FedEx. FedEx does not delivery to Post Office
(P.O.) boxes. If your mailing address is a P.O.
box, you must give J & B Medical a street
address where your supplies can be delivered.
To avoid an interruption to your service, call J
& B Medical ten days prior to your next delivery
date to tell them where your supplies can be
delivered. It is your responsiblity to tell J & B
ten (10) days before your next delivery if:
• You have a change in physicians
• You have a change in delivery address
