Residential rental agreement (11/19) Page 7 of 9
Part E – Rights and obligations
This is a summary of selected rights and obligations of renters and rental providers
under the Residential Tenancies Act 1997 (the Act).
Any reference to VCAT refers to the Victorian Civil and Administrative Tribunal.
For more information, visit consumer.vic.gov.au/renting
.
Use of the premises
The renter:
• is entitled to quiet enjoyment of the premises. The
rental provider can only enter the premises in
accordance with the Act
• must not use the premises for illegal purposes
• must not cause a nuisance or interfere with the
reasonable peace, comfort or privacy of neighbours
• must avoid damaging the premises and common
areas. Common areas include hallways, driveways,
gardens and stairwells. Where damage occurs, the
renter must notify the rental provider in writing
• must keep the premises reasonably clean.
Condition of the premises
The rental provider:
• must ensure that the premises comply with the rental
minimum standards, and is vacant and reasonably
clean when the renter moves in
• must maintain the premises in good repair and in a fit
condition for occupation
• agrees to do all the safety-related maintenance and
repair activities set out in Part C of the agreement.
The renter:
• must follow all safety-related activities set out in
Part C of the agreement and not remove, deactivate
or interfere with safety devices on the premises.
Modifications
The renter:
• can make some modifications without seeking
consent. These modifications are listed on the
Consumer Affairs website
• must seek the rental provider’s consent before
installing any other fixtures or additions
• can apply to VCAT if they believe that the rental
provider has unreasonably refused consent for a
modification mentioned in the Act
• at the end of the agreement, must restore the
premises to the condition it was in before they moved
in (excluding fair wear and tear). This includes
removing all modifications.
The rental provider:
• must not unreasonably refuse consent for certain
modifications.
A list of the modifications that the rental provider cannot
unreasonably refuse consent for is available on the
Consumer Affairs website consumer.vic.gov.au/renting
.
Locks
• The rental provider must ensure the premises has:
− locks to secure all windows capable of having a
lock, and
− deadlocks (a deadlock is a deadlatch with at least
one cylinder) for external doors.
• The renter must obtain consent to change a lock in
the master key system from the rental provider.
• The rental provider must not unreasonably refuse
consent for a renter seeking to change a lock in the
master key system.
• The rental provider must not give a key to a person
excluded from the premises under a:
− family violence intervention order
− family violence safety notice
− recognised non local DVO
− personal safety intervention order.
Repairs
• Only a suitably qualified person must do repairs –
both urgent and non-urgent.
Urgent repairs
Section 3 of the Act defines urgent repairs. Refer to the
Consumer Affairs Victoria website for the full list of urgent
repairs and for more information, visit
consumer.vic.gov.au/urgentrepairs
.
Urgent repairs include failure or breakdown of any
essential service or appliance provided for hot water,
cooking, heating or laundering supplied by the rental
provider.
A renter may arrange for urgent repairs to be done if the
renter has taken reasonable steps to arrange for the
rental provider to immediately do the repairs; and the
rental provider has not carried out the repairs.
If the renter has arranged for urgent repairs, the renter
may be reimbursed directly by the rental provider for the
reasonable cost of repairs up to $2,500.
The renter may apply to VCAT for an order requiring the
rental provider to carry out repairs if:
• the renter cannot meet the cost of the repairs, or
• the cost of repairs is more than $2,500, or
• the rental provider refuses to pay the cost of
repairs if it is carried out by the renter.
.