Cisco Unified Communications Self-Care Portal User Guide for

CiscoUnifiedCommunicationsSelf‐CarePortal

UserGuideforVersion11.5

WelcometotheSelf‐CarePortal!

TheUnifiedCommunicationsSelf‐CarePortal(https://ucm.clemson.edu/ucmuser/) allowsusersto

configurepersonalsettingsfortheirassociatedCiscoUnifiedIPPhonesandJabberapplications.Users

cancustomizesettingssuchasspeeddials,contactlists,callforwarding,phoneservices,andsome

voicemailsettings.

OverviewoftheTabs(horizontallyacrossthetopofthedashboard)

• Phones—Thesettingsunderthistaballowyoutoviewandconfigureyourphonesettings,suchas

speeddialnumbers,ringsettings,callhistory,andcallforwardingsettings.

• Voicemail—Thesettingsunderthistaballowyoutosetupyourvoicemailpreferences.

• IM&Availability—ThesettingsunderthistaballowyoutosetupyourDoNotDisturbandIM&

Presencestatus.

• Conferencing—Thesettingsunderthistaballowyoutosetupconferencingoptions.

• GeneralSettings—Thesettingsunderthistaballowyoutoconfiguresettingssuchasuserlocalesand

passwords.

• Downloads—Thesettingsunderthistaballowyoutodownloadpluginsandapplicationsforyour

phones

AdministeringYourPhone(s)

ThePhonestabwillallowyoutofindallsettingsrelatedtoyourCiscoIPPhonesandanyJabber

applicationsyoumayhave.

Ontheleftsideofthepage,youwillseethreesections:

1. MyPhones–Summaryofallyourphonesandabilitytoaddnewphones

2. PhoneSettings–Forconfiguringphonesettings(speeddials,ringsettings,voicemail

notifications)

3. CallForwarding–Forconfiguringcallforwardingoptionsforyourphones

 EditAnExi

stingPhone

1. FromthePhonestab,clickMyPhones.

2. Onceyouseealistofallyourdevices,selecttheoneyouwishtomodifyandthenclickEditPhone.

3. Youcannowchangesettings,suchas descriptionsandphonelines.

4. ClickSaveonceyouaredone.

 LinkingandUnlink

ingPhones

Linkingphonesallowsyoutohaveamirroredconfigurationacrossmultipledevices.Forexample,if

youhavetwodifferentphonesassignedtoyou,andyouchoosetolinkyourspeeddialnumbers,then

bothphoneswillhavethesamespeeddials.Toapplyauni

quephonesettingtoasinglephone,you

willneedtounlinkthatphonepriortomakingthechange.

Thisiconindicates

thatmultiplephones

areLINKED

Tolinkorun

linkphonesettings,dothefollowing:

‐Tolinkaphonesetting,clicktheUnlinkediconandchoosewhichphoneyouwanttouseforthe

basephone.UnifiedCommunicationsSelf‐CarePortalupdatesthatphonesettingonallph

oneswith

theconfigurationofthebasephone.

‐Tounlinkalinkedphonesetting,clicktheLinkedicon

 SetUpSpeedDialNumbers

1. FromthePhonestab,clickPhoneSettings.

2. ClickSpeedDialNumbers.

3. Dependingonthestatusofyourphones,dothefollowing:

‐

Ifyourph

onesarelinked,clickAddNewSpeedDial.

‐

Ifyourphonesarenotlinked,selectthephoneyouwanttoaddthespeeddialto,

thenclickAddNewSpeedDial.

4. IntheNumberfield,enterthecontact’snameorphonenumber.

5. IntheLabelfield,enteradescriptionforthespeeddialnu

mber.Thiswillappearonyourphone

screen.

6. IntheSpeedDial,textbox,assignaspeeddialnumber.

7. ClickSave.

 SetUpVoicemailNotifications

Voicemailnotificationsallowyoutosetuphowyouwantyourphonetonotifyyouthatthereare

newmessages.Forexa

mple,youcanconfigureyourphonestoprovidescreenprompts,orflasha

message‐waitinglighttonotifyyouthatyouhavenewmessages

1. FromthePhonetab,clickPhoneSettings.

2. ClickVoicemailNotificationSettings.

3. Foreachofyourphones,che

ckthenotificationoptionthatyouwanttoapplytoeachphone.

4. ClickSave.

Thisiconindicates

thatphonesare

UNLINKED

 SetUpCallHistory

Callhistoryallowsyoutologmissedcallsforeachofyourphones

1. FromthePhonestab,clickPhoneSettings.

2. ClickCallHistory,thenchecktheLogMissedCallscheckboxforeachphonelineyouwanttosave

thecallhistoryfor.

3. ClickSave.

 SetUpPh

oneContacts

Phonecontactsallowyoutostorephonenumbersandemailaddressesforyourphonecontacts.

Fromyourphones,youcanbrowseyourlistofcontacts,andplacecallsdirectlyfromthecontactlist

withouthavingtotypeinthenumbereachtime.

1. FromthePho

nestab,clickPhoneSettings.

2. ClickCreateNewContact.Awindowwillappear,promptingyoutoAddNewPhoneContact.

3. Completeallappropriatefields.

4. ClickOK.

CallForwardingOptions

CallforwardinguseroptionsallowyoutosetupyourCiscoUnifiedIPphonesan

dJabberdevicesto

forwardcallstoanothernumber.

 SetCallForwardAll

1. FromthePhonestab,clickCallForwarding.

2. Clickthephonenumberonwhichyouwanttosetupcallforwarding.

3. ChecktheForwardcallsto:checkbox

4. Fromthe“Forwardcallsto”drop‐do

wnlist,enterthephonenumberyouwanttoforwardcallsto.

5. ClickSave.

 SetAdvancedCallForwardingOptions

1. FromthePhonestab,clickCallForwarding.

2. Clickthephonenumberonwhichyouwanttosetupcallforwarding.

3. ChecktheAdvancedcallingrules

4. Useth

edrop‐downboxestoconfigurecallforwardingoptionsforbothinternalandexternalcalls.

5. ClickSave.