An A-Z Directory of Arena Services for our Guests

An A-Z Directory of

Arena Services for our Guests

Memories Are Played Here.

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TABLE OF CONTENTS

50/50 Raffle ............................................................................................................ 4

Accessible Accommodations .................................................................................. 5

Accessible Seating ................................................................................................. 6

Address/Telephone/Website .................................................................................. 6

Age Restrictions ...................................................................................................... 6

Alcoholic Beverage Policies .................................................................................... 7

Altitude Sports & Entertainment ............................................................................ 8

ATMs – KeyBank Automated Tellers ...................................................................... 8

Avalanche Ice Girls (Ram Trucks Avalanche Ice Girls) ........................................... 8

Avaya Business Engagement Center/Conference Rooms ...................................... 9

Bag Policy ................................................................................................................ 9

B-Cycle Program ...................................................................................................... 9

Bicycle Parking ...................................................................................................... 10

Box Office .............................................................................................................. 10

Breckenridge Brewery Mountain House .............................................................. 10

Bus Service ........................................................................................................... 11

Cameras/Recording Devices ................................................................................. 11

Closed Captioning ................................................................................................. 11

Clothing/Body Art ................................................................................................. 12

Club Level (KeyBank Club Level) ........................................................................... 12

Club Level Access (KeyBank Club Level Access) ................................................. 13

Club Lexus ............................................................................................................. 13

Code of Conduct .................................................................................................... 13

Community Relations ............................................................................................ 14

Compliments, Comments, Concerns ..................................................................... 14

Concessions .......................................................................................................... 15

Cursing/Offensive Language ................................................................................ 15

Denver Nuggets Dancers presented by The Sharpest Rides ............................... 16

Designated Driver Program presented by Budweiser .......................................... 16

Diaper Changing Stations ..................................................................................... 17

Directions to Pepsi Center .................................................................................... 17

Disruptive Behavior ............................................................................................... 17

Drinking Fountains ................................................................................................ 17

Drones ................................................................................................................... 17

Ejections ................................................................................................................ 18

Electronic Tickets .................................................................................................. 18

Elevation Dunk Squad ........................................................................................... 18

Elevators................................................................................................................ 19

Elitch Gardens and Pedestrian Bridge .................................................................. 19

Employment........................................................................................................... 19

Enhanced Security Measures ............................................................................... 19

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Entry to Field of Play/Performance Area .............................................................. 20

Escalators .............................................................................................................. 20

Family Restrooms .................................................................................................. 20

FANSOS ................................................................................................................. 21

Fighting.................................................................................................................. 21

First Aid Station .................................................................................................... 21

Flags ...................................................................................................................... 22

Flash Seats ............................................................................................................ 22

Group Tickets ........................................................................................................ 22

Guest Relations Kiosks ......................................................................................... 22

Hockey & Lacrosse – “Puck/Ball In Play” Rule .................................................... 23

The K ..................................................................................................................... 23

Kids & Families ..................................................................................................... 24

Kids Zone presented by Rocky Mountain Hospital for Children .......................... 25

Kroenke Sports Charities ...................................................................................... 25

Kroenke Sports & Entertainment (KSE) ................................................................ 25

Land Rover Denver Club ....................................................................................... 26

Light Rail System .................................................................................................. 26

Lost and Found ...................................................................................................... 26

Lost Child/Guest Identification Program .............................................................. 27

Lost or Stolen Tickets ........................................................................................... 27

Lyft ......................................................................................................................... 27

Mascots................................................................................................................. 28

Meetings + Events ................................................................................................ 29

Mobile Applications .............................................................................................. 29

Nursing Mothers ................................................................................................... 29

Park Hub ................................................................................................................ 30

Parking for Guests with Special Needs................................................................ 30

Parking Lot and Door Times on Game/Event Days............................................... 30

Peak Pub House .................................................................................................... 31

Pepsi Center Previews .......................................................................................... 31

Pepsi Point ............................................................................................................ 31

Pepsi Vision ........................................................................................................... 32

Phone Charging Stations ...................................................................................... 32

Practice Court (UCHealth Practice Court) ............................................................. 33

Premium Seating Information ............................................................................... 33

Production Studio .................................................................................................. 33

Prohibited Items .................................................................................................... 33

Radio ..................................................................................................................... 35

Recording Devices ................................................................................................ 35

Recycle .................................................................................................................. 35

Re-Entry ................................................................................................................. 35

Restaurants/Lounges ............................................................................................ 36

Restrooms ............................................................................................................. 36

Scalping or Re-Selling Tickets/Merchandise on Pepsi Center Property .............. 37

Scoreboard Messaging ......................................................................................... 37

Season Ticket Memberships................................................................................. 38

Season Ticket Member Headquarters .................................................................. 38

Seat Numbering System ....................................................................................... 38

See Something, Say Something ........................................................................... 39

Service Animals .................................................................................................... 39

Service Providers .................................................................................................. 39

Signs/Banners/Flags ............................................................................................. 40

Skyline Drumline ................................................................................................... 40

Smoking................................................................................................................. 41

Social Media ......................................................................................................... 41

Soliciting/Literature .............................................................................................. 42

Stadium Vision ...................................................................................................... 42

Stage Configurations ............................................................................................ 42

Stairways .............................................................................................................. 43

Statues, 3-D Visuals and Art Displays ................................................................. 43

Strollers ................................................................................................................. 43

Suite Access ......................................................................................................... 43

Suites at Pepsi Center .......................................................................................... 43

Tailgating .............................................................................................................. 44

Taxi Service ........................................................................................................... 44

Team License Plates ............................................................................................. 44

Team Stores/Souvenirs – Altitude Authentics ..................................................... 44

Televisions ............................................................................................................. 45

Theatre Boxes ....................................................................................................... 45

Throwing Objects/Projectiles ............................................................................... 45

Ticket Sales Tables (Season Tickets & Fan Plans) ............................................... 46

Ticket Office .......................................................................................................... 46

Ticket Policies ....................................................................................................... 46

Tours ...................................................................................................................... 47

Toyota Parking Lot Information ............................................................................. 47

Toyota Camry / Toyota Hybrid Zone Displays ....................................................... 48

Upgrade Experience App ...................................................................................... 48

Websites ............................................................................................................... 48

Will Call ................................................................................................................ 49

Arena and Parking Maps .................................................................................50-56

Fun Facts About Pepsi Center ............................................................................... 57

Important Phone Numbers .................................................................................... 60

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50/50 RAFFLE

50/50 is a raffle held at Pepsi Center during Nuggets, Avalanche and

Mammoth games where 50% of the gross proceeds of raffle ticket sales

from each home game are awarded to a single winner and the other

50% benefits youth sports organizations in Colorado.*

Tickets may be purchased from:

• Lower Level: Section 132, Sections 124, Section 102, and four roaming

handheld sellers.

• KeyBank Club Level: Section 258, Section 232 Concierge Kiosks

near Land Rover Denver Club and Peak Pub House and two roaming

handheld sellers.

• Upper Level: Between Sections 363/364, Section 302, and two-four

roaming handheld sellers.

Raffle Ticket Prices:

3 tickets for $5 • 10 tickets for $10 • 40 tickets for $20

Cash and Credit Cards accepted.

Guests can also play from home or in their seats. Tickets can be purchased

online during Pepsi Center sporting events at www.5050colorado.com.

There is no limit on the size of the prize. The more tickets sold, the

higher the prize will be. Look at the arena boards and the 50/50 Kiosks

located throughout Pepsi Center for the most current pool amount. Take

the official winning ticket to the Reception Desk at the East Entrance of

Pepsi Center or visit www.5050colorado.com. The winner does not need

to be present to win, however the prize must be claimed within 30 days

either in person or by mail.

Official Rules: www.5050colorado.com

*Must be 18 years of age or older to play. Official Rules Apply.

ACCESSIBLE ACCOMMODATIONS

Pepsi Center is committed to providing every Guest with a comfortable and

enjoyable experience at the arena, including Guests with disabilities. To

accommodate Guests with disabilities, Pepsi Center offers the following:

• 15 minute drop off zone located on Chopper Circle outside the box

office lobby.

• Parking for Guests displaying a state issued handicapped placard

or license plate in Toyota Camry North, Tundra and RAV4 Lots.

Accessible parking is available on a first-come, first-served basis. For

more information on Pepsi Center parking and rates, call 303-405-1299.

• Accessible seating options throughout the arena. For more informa-

tion on accessible seating, please call the box office at 303-405-1111

x 0. See ACCESSIBLE SEATING on page 6 for more information.

• Assisted listening devices and devices to receive closed captioning are

available upon request at the Guest Relations Kiosk in the Grand Atrium.

See CLOSED CAPTIONING on page 11 for more information.

• Accessible restrooms, drinking fountains, ATMs and counters at

concession stands.

• Dedicated accessible concourse tables.

• Elevators located in the Grand Atrium and East Atrium.

• Electrical outlets for recharging wheelchairs and other necessary

equipment in the seating areas designated for Guests with disabilities.

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Please locate any Pepsi Center staff member for assistance.

• Interpreting services and other accommodations for Guests who are

hard of hearing. Please contact Guest Relations at 303-405-8548 at

least 72 hours prior to event to schedule.

• Wheelchair escort service provided by Guest Relations. Escorts provided

to and from curbside and Guests’ seats only.

• Permission for Guests to bring service animals. For more information,

see SERVICE ANIMALS on page 39.

ACCESSIBLE SEATING

Permanent accommodations for wheelchair seating are available on all

levels of Pepsi Center:

• Service Level: Varies depending on the event.

• Lower Level: Sections 102, 106, 120, 130, 134, 136, 138, 140 & 144.

• KeyBank Club Level: Sections 216, 236 & 256.

• Upper Level: Sections 305, 311, 317, 327, 333, 339, 345, 351, 357,

367, 373 & 379.

See Maps on pages 48-50 for accessible seating locations and entrance

ramps.

Wheelchair and accessible seating tickets are available through Pepsi

Center Box Office. Companion seating is also available for purchase in

each of the wheelchair seating sections. Contact Pepsi Center Box Office

at 303-405-1111 x 0 for more information and availability.

ADDRESS / TELEPHONE / WEBSITE

Pepsi Center, 1000 Chopper Circle, Denver, CO 80204

303-405-1100 (General offices)

303-405-1111 x 0 (to speak to a box office representative)

866-461-6556 (Altitude Tickets charge-by-phone line)

PepsiCenter.com

AGE RESTRICTIONS

For all Nuggets, Avalanche and Mammoth games, Guests three years

of age and older are required to have a ticket. Guests under the age of

three years may sit in a ticketed Guest’s lap.

Generally for concerts and special events, Guests two years of

age and older are required to have a ticket for entry.

Policies may vary for concerts and special events. Please contact Guest

Relations for information pertaining to specific events at 303-405-8548.

ALCOHOLIC BEVERAGE POLICIES

Pepsi Center staff and its staff strongly encourage responsible consump-

tion of alcoholic beverages. A summary of alcohol policies is listed below:

• Any Guest who is intoxicated before entering Pepsi Center may be

denied entry into the facility. Any Guest found intoxicated within

Pepsi Center or causing a disturbance as determined by management

may be asked to leave the facility without refund and may be subject

to further consequences.

• Pepsi Center does not allow alcohol (including bottled wine) to leave

the arena.

• There is a limit of two alcoholic beverages sold to or in possession

of each Guest, per ID check; this is subject to change based on

management discretion or on an as needed event basis.

• The following four documents are the only valid unexpired forms of

identification acceptable by Pepsi Center food vendors:

• Current, valid Driver’s license

• Current, valid State ID w/photo

• Current, valid Military ID w/photo

• Current, valid Passport

• To encourage responsible drinking, Pepsi Center and ARAMARK

Sports & Entertainment participate in the Budweiser Good Sport

Designated Driver program. The Budweiser Good Sport Designated

Driver program promotes responsible consumption of alcoholic bever-

ages. Guests 21 years and older wishing to participate may go to the

kiosk located near Section 130.

• Pepsi Center management reserves the right to eject any individuals

under the age of 21 who illegally purchase, possess or consume

alcohol or are visibly intoxicated. These individuals are also subject

to citation or arrest by Denver Police.

• Individuals providing alcohol to those under 21 will also be ejected

and subject to citation or arrest by Denver Police.

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• The cutoff time for alcohol sales varies by event. Please contact any

Guest Relations staff for more information. Alcohol cutoff times are

subject to change without notice.

• Guests found with alcohol brought in from outside the facility will be

ejected and subject to citation.

ALTITUDE SPORTS & ENTERTAINMENT

Seen in more than three million homes in

a 10 state territory, Altitude is the televi-

sion home of the Denver Nuggets, Colorado

Avalanche, Colorado Mammoth, Colorado

Rapids, Denver Outlaws, University of

Denver sports (including hockey, basketball, lacrosse, soccer, volleyball

and gymnastics), University of Colorado and Air Force Academy weekly

shows, CHSAA High School Football Game of the Week, as well as other

local and regional sports, entertainment and public service programming.

A full list of Altitude programming and other information can be found at

www.altitudesports.com.

ATMS – KEYBANK AUTOMATED TELLERS

There are four ATMs located inside

Pepsi Center, one in the box office

lobby, two on the lower level (Sections 120 & 144) and one on the upper

level (Section 366).

AVALANCHE ICE GIRLS

(RAM TRUCKS AVALANCHE ICE GIRLS)

Have the Ram Trucks Avalanche Ice Girls at your next event! The Ice

Girls are available for public appearances throughout the year. For book-

ing information and rates, please call 303-405-1682.

Interested in writing your favorite Avalanche Ice Girl a letter?

Please send all fan mail to:

Ram Trucks Avalanche Ice Girls, 1000 Chopper Circle, Denver, CO 80204

For more information about the Ram Trucks Avalanche Ice Girls, visit

www.AvsIceGirls.com.

AVAYA BUSINESS ENGAGEMENT CENTER /

CONFERENCE ROOMS

The Avaya Business Engagement Center

provides functional, intimate executive

meeting space in four breakout rooms of

various sizes featuring modern technology

in a truly unique facility in downtown Denver. Each room is equipped

with HDTVs, wireless Internet, full audio/visual capabilities, floor

to ceiling windows with blackout shades and a nonsmoking outdoor

balcony for Guests to enjoy fresh air and mountain views. Customized

room sets can be converted to fit a business meeting, presentation or

reception-style event.

BAG POLICY

Soft-sided personal size bags and containers no bigger than 14” x 14”

x 6” are allowed into Pepsi Center. Guests without bags are welcome

to use the designated “No Bag Line” at either entrance to expedite the

entry process. All permitted bags are subject to search both upon entry

and within the arena. Oversized bags and backpacks are not permitted.

See PROHIBITED ITEMS on page 33 for a full list of all prohibited items.

Please contact Guest Relations at 303-405-8548 for more information

as the bag restrictions can vary for certain special events and concerts.

B-CYCLE PROGRAM

Denver B-cycle is the first large-scale municipal bike sharing system in

the United States, placing dozens of special bike stations (B-stations) in

downtown Denver as well as the Cherry Creek and University of Denver

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neighborhoods. Denver B-cycle members will be able to pick up one of

the red bikes at any B-station and drop it off at any B-station. Denver

Bike Sharing has a B-station located West of Pepsi Center’s Grand

Atrium entrances, near Toyota Camry Lot North (see map on page 56).

Find out more and sign up at denver.bcycle.com.

BICYCLE PARKING

There are three bicycle racks located on Pepsi Center grounds: one out-

side the East Atrium, one outside the Grand Atrium and one in Toyota

Prius Lot South.

BOX OFFICE

The Pepsi Center Box Office and Will Call Lobby is located between

9th and 11th Streets on Chopper Circle. Access is through the doors

located on the South side of the arena, next to the Breckenridge Brewery

Mountain House. During the sports seasons, the box office is open from

10 a.m. to 6 p.m. Monday through Friday and on Saturdays from 10 a.m.

to 3 p.m. If there is an event on a Sunday night, then the box office

will be open starting at 12 p.m. If there is an event during the day on

Sunday, the box office will be open at 10 a.m. During the offseason, the

box office hours are 10 a.m. to 5 p.m. Monday through Friday and closed

Saturdays and Sundays (unless there is an event). Call the box office

at (303) 405-1111 x 0 to confirm its hours of operation. Tickets are not

available for purchase at the box office on the first day of the general

public onsale for all non-team events. The box office accepts American

Express, Discover, MasterCard, Visa and cash.

Tickets can also be purchased online at AltitudeTickets.com or by phone

through Altitude Tickets at 303-893-TIXS (8497) or 1-866-461-6556.

BRECKENRIDGE BREWERY MOUNTAIN HOUSE

Breckenridge Brewery Mountain House, located just

East of the Pepsi Center Box Office, gives Guests the

opportunity to enjoy quality food in a mountain lodge

setting. Breckenridge Brewery Mountain House offers

a wide variety of menu options from burgers and sand-

wiches to seafood and steaks. It has continued to be “the destination”

before, during and after events. Breckenridge Brewery Mountain House

is open for most major events at Pepsi Center. For reservations, call

303-405-6090. To reserve the Breckenridge Brewery Mountain House

for a private event please call 303-405-1245 or email meetingsevents@

pepsicenter.com.

BUS SERVICE

RTD (Regional Transportation District) bus stop is located adjacent to

the grounds of Pepsi Center at 9th Street and Auraria Parkway. For an

updated RTD bus route schedule, call 303-299-6000 or 800-366-7433 or

visit www.RTD-Denver.com/schedules.

CAMERAS / RECORDING DEVICES

Fans are welcome to bring personal, point and shoot cameras into Pepsi

Center. Cameras with telephoto or long interchangeable/detachable

lenses and external flash (professional photography equipment) are not

permitted inside Pepsi Center at any time. Detachable and attached

lenses cannot be longer than four inches. Video recording devices,

audio recording devices, monopods, bipods, tripods and selfie sticks

are also not permitted. IPads and GoPros, however, are permitted for

Avalanche, Nuggets and Mammoth games for use in compliance with

Pepsi Center’s photography and recording policies. Live streaming of any

event is expressly prohibited. Video recording on any device and/or flash

photography is prohibited at all times. Management reserves the right

to deny any electronic device or ask it to be removed from the camera

at their discretion.

For camera/recording device policies concerning a specific event please

contact Guest Relations for more information at 303-405-8548.

CLOSED CAPTIONING

Closed captioning is available for all Nuggets, Avalanche and Mammoth

games. Guests can access the complimentary closed captioning service

on their mobile device by going to mobilecap.net in the web browser.

The Event ID required is 901 and there is no password to enter. All

standard data rates will apply. Guests can also visit the Guest Relations

Kiosk in the Grand Atrium to borrow a device to utilize the closed cap-

tioning service.

Closed captioning for concerts and special events is available upon

Guest request. Please contact Guest Relations at 303-405-8548 at least

72 hours prior to event to schedule.

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CLOTHING / BODY ART

Guests are prohibited from wearing or displaying any clothing or body

art containing profane or offensive material. Guests may be denied entry

into the facility until the profane or offensive material is no longer vis-

ible. Guests found within the facility wearing clothing or showing body

art displaying items that can be construed as profane or offensive by

management will be asked to provide a solution where the items will no

longer be displayed. If no solution can be found or the solutions do not

meet the satisfaction of management, the Guest may be ejected from

the facility. Clothing which conceals a Guest’s face is also prohibited,

including masks and costumes.

CLUB LEVEL (KEYBANK CLUB LEVEL)

All guests with ticketed seats on KeyBank

Club Level are provided the amenity of in-

seat food & beverage service by Levy for

Nuggets, Avalanche, & Mammoth games.

Orders can also be placed digitally with the Bypass Lane application avail-

able for Apple or Android devices now for free on iTunes or Google Play.

Ask a server or Concierge for more information. Menus are available at the

Concierge Kiosks or from attendants around the bowl who come to take

orders. The menu features game day favorites and stadium fare essen-

tials, as well as a wide selection of non-alcoholic and alcoholic drinks.

The Land Rover Denver Club, located across from Sections 202-204,

allows for more casual dining featuring Colorado craft beers and spirits

and signature chef carved sandwiches. KeyBank Club Level ticket holders

may remain in the Land Rover Denver Club after the conclusion of the

game or event where all guests are welcomed. There are two Concierge

Kiosks at Sections 228 & 250, designed to assist the Suite and KeyBank

Club Level Guests with the Avaya Business Engagement Center, ticket-

ing services, arena amenities and to address all other Guest questions.

Properly ticketed Guests can access the KeyBank Club Level by the

staircases, escalators or elevators located in either the Grand Atrium or

East Atrium.

CLUB LEVEL ACCESS (KEYBANK CLUB LEVEL ACCESS)

Access to the KeyBank Club Level varies

by event:

For Denver Nuggets games, the KeyBank

Club Level is open to all Suite holders,

KeyBank Club Level ticket holders, Club Lexus members and Prime Loge

Sections 102, 124, 126 and 148 (rows AA-8).

For Colorado Avalanche games, the KeyBank Club Level is open to all

Suite holders, KeyBank Club Level ticket holders, Club Lexus members,

AT2 Rinkside Section 128-146 (rows 2-7) ticket members, Prime Loge

ticket holders (Sections 102, 126, 128 & 148), and anyone with an official

game night pass.

For Colorado Mammoth games, the KeyBank Club Level is open to all

Suite holders, KeyBank Club Level ticket holders, VIP (all 100 level sections

rows 1-3 and all of Sections 102, 124, 126 & 148) ticket holders and

anyone with an official game night pass.

For special events, the KeyBank Club Level is open to all Suite holders,

KeyBank Club Seat members and KeyBank Club Level ticket holders.

CLUB LEXUS

Club Lexus is an experience unlike any-

thing else the Denver sports fan has ever

seen. The club is accessible via a private

entrance from the Land Cruiser Lot adja-

cent to the East Atrium. All-inclusive chef-curated food and beverage

selections, exclusive parking, dedicated concierge service and extraordi-

nary backstage access makes Club Lexus truly a first-class destination

to enjoy on game nights. Club Lexus is sure to leave a lasting impression

on your clients, employees, family and friends. Levy, the premier food

provider at Pepsi Center, will feature unique culinary experiences for

every game. Club Lexus is where uncompromised luxury meets sport.

For more information, please visit PepsiCenterClubLexus.com.

CODE OF CONDUCT

All Pepsi Center Guests are expected to maintain reasonable and

appropriate behavior at all times. Any behavior disregarding the code of

conduct as determined by facility management can result in ejection and

possible arrest by Denver Police.

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Ejected Guests will not receive a refund for their tickets or be compen-

sated in any way. Inappropriate behavior includes, but is not limited to:

• Standing on chairs/seats/tables/platforms/railings.

• Intoxication or disorderly conduct.

• Fighting or challenging others to fight.

• Interference with the event or participants of the event in any way.

• Throwing, tossing or discharging any object.

• Using profanity and/or other offensive words and gestures.

• Harassing, taunting or using offensive language against the players,

referees, performers, other Guests or staff.

• Entering a restricted area, seating area or disabled seating platform

without the proper ticket.

• Disturbing other Guests’ enjoyment of the event.

• Failing to comply with instructions from facility personnel.

• Violating Pepsi Center rules, regulations and policies.

• Violating any local, state or federal laws.

Pepsi Center management reserves the right to deny entry, relocate

or eject Guests from the facility including Guests engaging in inap-

propriate behavior, as determined by arena/event management. Fans

can text FANSOS to 69050 with their seat location and issue to

Pepsi Center personnel or may notify the nearest Pepsi Center staff

member of the issue. You will receive a response and Event Staff will

respond to your seating section. Texting instructions can be seen on

the scoreboard and fascia screens around the arena, as well as fixed

signage hanging from the corners of the ceiling, and also in all bath-

rooms. Standard texting and data rates will apply.

For any show or event-specific policies, please contact Guest Relations

at 303-405-8548.

COMMUNITY RELATIONS

See KROENKE SPORTS CHARITIES on page 25 for more information.

COMPLIMENTS, COMMENTS, CONCERNS

During an event, Guests are encouraged to express any compliments,

comments or concerns at our Guest Relations Kiosks located in the

Grand Atrium, Section 120 and 375 or with any Guest Relations

employee. After an event, please email guestrelations@pepsicenter.com

to give feedback.

CONCESSIONS

LOWER AND UPPER LEVELS

All concession stands on the lower and upper levels within Pepsi

Center are operated by ARAMARK Sports & Entertainment. Concession

stands at Pepsi Center are designed to accommodate food and beverage

service for our Guests with disabilities. Condiment stands have also

been designed for ease of access for Guests in wheelchairs. Permanent

concession stands and selected kiosks accept credit and debit cards,

while other mobile concession and beverage locations only accept cash.

Food guides are available at all Guest Relations Kiosks.

Pepsi Center does offer various concessions locations that provide

gluten friendly and vegetarian options. Guests can visit any Guest

Relations Kiosk for food guides, ingredient lists and information regard-

ing concessions locations that accommodate food allergies and other

dietary needs.

KEYBANK CLUB LEVEL

Premium concession stands are located on the KeyBank Club Level and

are operated by Levy. All stands are equipped to accept cash, credit/

debit cards and KeyBank Club Cash. Food guides are available at all

Concierge Kiosks, as well as wayfinding boards at each elevator and

escalator.

CURSING / OFFENSIVE LANGUAGE

Cursing or the use of offensive language is prohibited at all times.

Guests cursing or using offensive language may be ejected from

the facility. If offensive language is heard, fans can text FANSOS

to 69050 with their seat location and issue to Pepsi Center person-

nel or may notify the nearest Pepsi Center staff member of the

issue. You will receive a response and Event Staff will respond

to your seating section. Texting instructions can be seen on the

scoreboard and fascia screens around the arena as well as fixed

signage hanging from the corners of the ceiling and also in all bath-

rooms. Standard texting and data rates will apply.

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DENVER NUGGETS DANCERS

PRESENTED BY THE SHARPEST RIDES

HAVE THE NUGGETS DANCERS

AT YOUR NEXT EVENT!

Want to add some sparkle to

your next event? The Nuggets Dancers are available for public appear-

ances throughout the year! The Denver Nuggets Dancers specialize in

adding that special something to golf tournaments, corporate meetings,

business conventions, store grand openings and many other events. For

booking information and rates, please call 303-405-1206.

Interested in receiving a Nuggets Dancers team autograph card? Want

to write a letter to your favorite Nuggets Dancer?

Please send all fan mail and poster requests to:

Denver Nuggets Dancers, 1000 Chopper Circle, Denver, CO 80204

DESIGNATED DRIVER PROGRAM

PRESENTED BY BUDWEISER

Designed to allow Guests to have a safe and enjoyable time at Pepsi

Center events, this program helps promote responsible consumption of

alcoholic beverages. Guests that are 21 years of age and older wishing

to participate may go to the Budweiser Good Sport Program kiosk across

from Section 130 and receive a coupon which allows for a small compli-

mentary Pepsi product at a designated concession stand.

DIAPER CHANGING STATIONS

Diaper changing stations are located in all men’s, women’s and family

restrooms.

DIRECTIONS TO PEPSI CENTER

• From the North: take I-25 South; exit Speer Boulevard; proceed South

and turn right on Chopper Circle.

• From the South: take I-25 North; exit Auraria Parkway; Pepsi Center

will be on the left-hand side of Auraria Parkway.

DISRUPTIVE BEHAVIOR

Fans experiencing displeasure in their seating section at Nuggets,

Avalanche, Mammoth or concerts/special events due to unpleas-

ant, rowdy, harassing or otherwise obnoxious fans who are not

following the Pepsi Center Code of Conduct can text FANSOS to

69050 with their seat location and issue to Pepsi Center person-

nel or may notify the nearest Pepsi Center staff member of the

issue. You will receive a response and Event Staff will respond

to your seating section. Texting instructions can be seen on the

scoreboard and fascia screens around the Aren,a as well as fixed

signage hanging from the corners of the ceiling and also in all bath-

rooms. Standard texting and data rates will apply.

If immediate assistance is needed, please notify the nearest event staff

member.

DRINKING FOUNTAINS

Drinking fountains are located on all levels of Pepsi Center, most often

just outside or near restrooms. Exact locations are as follows:

• Entry Level: Grand Atrium, outside restroom.

• Lower Level: outside restrooms across from Sections 112, 116, 120,

124, 128, 134, 140 & 144.

• KeyBank Club Level: outside Sections 236 & 256.

• Upper Level: outside Sections 319, 323, 327, 333, 341, 345, 369 & 373.

DRONES

Unless specifically authorized by Kroenke Sports & Entertainment, Pepsi

Center and its surrounding facilities are a No Drone Zone. Operation

18 19

of drones or any other unmanned aircraft/vehicle is strictly prohibited.

Violators are subject to ejection, Denver Police citation and arrest.

EJECTIONS

Attending an event at Pepsi Center is something that should be an enjoy-

able and safe experience for all. The goal is to avoid ejections or arrests

whenever possible. However, it is of primary importance that each Guest

is able to enjoy a quality experience while in attendance. Therefore, a

code of conduct is enforced which emphasizes good sportsmanship and

generally accepted standards of behavior. Season ticket members are

responsible for the actions of their Guests and are subject to cancella-

tion of tickets. For more information, see CODE OF CONDUCT on page

13. Failure to comply with the code of conduct can result in ejection and

possible Denver Police citation and arrest.

ELECTRONIC TICKETS

The only electronic tickets authorized for entry into Pepsi Center via a

smartphone are those tickets connected to the Flash Seats® Mobile

App. Any other tickets that are presented on a smartphone are not

authorized by Pepsi Center and will be denied access into the arena. Any

tickets that require a reprint will be subject to a $5 per ticket reprint fee

for the tickets to be printed at the box office. See FLASH SEATS on page

22 for more information. Requests for Flash Seats tickets to be printed

on hard ticket stock are subject to a $25 per order fee.

ELEVATION DUNK SQUAD

HAVE THE ELEVATION DUNK SQUAD AT

YOUR NEXT EVENT!

The Elevation Dunk Squad is available

for public appearances throughout the

year! The Elevation Dunk Squad will be a

highflying addition to just about any event

you may be hosting. For booking informa-

tion and rates, please email Nuggets.

Entertainment@TeamKSE.com.

Interested in receiving an Elevation Dunk Squad autograph card?

Please send all requests to:

Elevation Dunk Squad, 1000 Chopper Circle, Denver, CO 80204

ELEVATORS

Passenger elevators are intended for use by Guests who are not

able to utilize escalators or stairs to move from one level to another.

Guests with disabilities or other mobility issues, which limit their

ability to use escalators and stairs safely and comfortably, are required

to use passenger elevators. Passenger elevators provide access to all

concourses and are in the following locations:

• Two elevators at the East Atrium entrance.

• Two elevators at the Grand Atrium entrance.

• Two elevators at Section 122/226/335.

ELITCH GARDENS AND PEDESTRIAN BRIDGE

The pedestrian bridge connecting Pepsi Center to Elitch Gardens is open

for all events. Guests are discouraged from using the Elitch Gardens

parking lot from Memorial Day through Labor Day as the park will be in

operation. The elevator is open from 8 a.m. until one hour after Elitch

Gardens closes or 11 p.m. when Elitch Gardens is closed for the season.

Please refer to the maps in the back of this guide for visual directions

to all Toyota Parking Lots operated by Pepsi Center. For questions or

concerns regarding the pedestrian bridge, please call 303-405-1383 or

text FANSOS to 69050.

EMPLOYMENT

Pepsi Center and its service providers look to hire spirited and friendly

people who provide memorable service and share in the excitement of

working at a multi-use arena. Please visit www.pepsicenter.com/kse/

company/employment/ for information about all the open positions.

ENHANCED SECURITY MEASURES

Walk-Through Metal Detectors (WTMDs) were installed at all venue

entrances prior to the first Colorado Avalanche pre-season game in

2013. Pepsi Center requires that all guests entering the venue pass

through a WTMD. Alternative accommodations for screening will be

20 21

provided to those who need it. Guests who refuse screening will be

denied entry. Pepsi Center was the first professional venue in Colorado

to install WTMDs as a permanent security practice. The WTMDs at

Pepsi Center are used by venue staff to detect security threats and

prevent banned items from entering the building.

ENTRY TO FIELD OF PLAY / PERFORMANCE AREA

Any Guests attempting to or entering a field of play or performance area

will be immediately ejected, banned, and subject to arrest and prosecu-

tion by Denver Police.

ESCALATORS

Escalators access all Guest levels of Pepsi Center. From the entrances,

escalators can be found in the East Atrium and the Grand Atrium adja-

cent to the staircases. Additionally, there is one escalator that runs from

the lower level to the KeyBank Club Level and two escalators that run

from the lower level to the upper level. All wheeled apparatuses are

prohibited on escalators. Escalators provide access to all concourses

and are in the following locations:

• Lower Level Escalators: Grand and East Atriums

• KeyBank Club Level Escalator: Across from Section 144.

• 300 Level Escalators: Across from Pepsi Point.

FAMILY RESTROOMS

These facilities are larger, private restrooms with changing tables for

use by families with small children. All public restroom facilities also

have diaper-changing stations. These are the locations of the five family

restrooms in Pepsi Center:

• Entry Level: Grand Atrium, across from elevators and Altitude

Authentics.

• East Entrance: near Breckenridge Brewery Mountain House.

• Lower Level: adjacent to Section 130.

• KeyBank Club Level: across from Section 238.

• Upper Level: adjacent to Section 346.

FANSOS

Fans experiencing displeasure at any Pepsi Center event due to unpleas-

ant, rowdy, harassing or otherwise obnoxious fans in their seating section

can text their seat location and issue to Pepsi Center personnel. You will

receive a response and Event Staff will respond to your seating section.

Texting Example to 69050: Fansos section 146, guy in row 12, seat 5 is

using foul language.

Questions or need further technical HELP in regards to this text program?

Send your email to [email protected] or call toll-free 1-877-

722-6458. Fans can also contact Guest Relations during an event for

further assistance.

Participation in our service is free of charge but standard carrier text

messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be

removed from any list and end subscription to the service.

FIGHTING

Any Guest involved in a physical or verbal altercation is subject to

ejection, Denver Police citation and arrest. If a Guest is ejected from

the venue for fighting, in addition to being banned from the venue,

the Guest may be banned per league requirements from all related

league events for a period of at least one year or longer at the dis-

cretion of arena and executive management. If fighting occurs, fans

can text FANSOS to 69050 with their seat location and issue to

Pepsi Center personnel or may notify the nearest Pepsi Center staff

member of the issue. You will receive a response and Event Staff will

respond to your seating section. Texting instructions can be seen on

the scoreboard and fascia screens around the arena, as well as fixed

signage hanging from the corners of the ceiling, and also in all bath-

rooms. Standard texting and data rates will apply.

FIRST AID STATION

The first aid station is staffed by certified medical personnel and is

located on the lower level across from Section 132. Paramedics are

available during all events at the first aid station and regularly patrol the

arena. Please contact any staff member for assistance.

22 23

FLAGS

See SIGNS/BANNERS/FLAGS on page 40.

FLASH SEATS

Flash Seats paperless

ticketing associates your

tickets with the credit card you used to purchase them.

Present that I.D. card or the QR code on the Flash Seats

Mobile App to the ticket taker at the entry gate, as you would a standard

paper ticket, and your tickets will print out right as you walk into the

arena. Please note, swiping an entry ID does not result in a charge on

the credit card or provide customer refunds for unused tickets.

To view your tickets, change your entry ID or transfer tickets to another

person, you can log into your Flash Seats account on the Flash Seats

Mobile App or FlashSeats.com using the same email address used to set

up your AltitudeTickets.com account.

GROUP TICKETS

Tickets are available at a special group rate for all order of 10 or more

seats per game. For group ticket information, please call:

Denver Nuggets: 303-352-1000

Colorado Avalanche: 303-4AVS.NHL (428-1645 option 3)

Colorado Mammoth: 303-405-1101

GUEST RELATIONS KIOSKS

Guest Relations representatives are at Pepsi Center to ensure that all

Guests have a safe, enjoyable experience. Pepsi Center’s three Guest

Relations Kiosks are open during events to assist Guests with questions

and address any needs they may have. The kiosks are located in the

Grand Atrium, on the lower level at Section 120 and the upper level

at Section 375.

Guest Relations representatives are happy to provide assistance with

the following:

• ADA accomodations

• Informational literature/questions

• Lost and Found

• Lost children/group members

• Resolution of ticket issues

• Seating

• Wheelchair escorts

In addition, Guest Relations staff are stationed throughout Pepsi Center

to provide information and assistance.

HOCKEY & LACROSSE – “PUCK/BALL IN PLAY” RULE

For the safety of all fans, while the game is in play during a hockey or

lacrosse game, Guests must wait at the top of the aisle, or bottom of

stairs, until play has stopped to go to their seat. The portal ushers will

have paddles displayed to let Guests know when the puck is in play.

Guests refusing to comply with this rule may be ejected from the facility.

Please note: For Guests to have an enjoyable experience while attend-

ing a basketball game, please wait at the top of the aisle, or bottom of

stairs, until play has stopped to go to your seat.

THE K

Our executive meeting space, The K, offers a sophisticated boardroom

setting complete with four large HDTVs and a full technology package,

perfect for executive meetings away from the office. Floor-to-ceiling

windows run the length of the space and provide beautiful views of the

mountains and the private balcony is perfect for guests to enjoy fresh air.

To book your next event, please call 303-405-1245 or email meetingsev-

ents@pepsicenter.com.

Please visit www.KSEDenverVenues.com for more information.

24 25

KIDS & FAMILIES

Pepsi Center is pleased to offer fun and unique experiences and con-

cessions options for kids and families at every event! Visit any Guest

Relations Kiosk for more information.

BIRTHDAY CELEBRATIONS

Pepsi Center wants to celebrate your birthday with you and your family!

Contact Guest Relations at 303-405-8548 before the game to set up a

special birthday surprise. Guests can also request to display celebra-

tory messages in the arena with advance notice. See SCOREBOARD

MESSAGING on pg. 37 for more information or call Guest Relations at

303-405-8548.

FIRST GAME CERTIFICATES AND PINS

Is it your first game at Pepsi Center? Stop by any Guest Relations Kiosk

to receive a certificate and pin commemorating this special event!

KID FRIENDLY CONCESSIONS

Dip’n Dots, Cotton Candy, Chicken Tenders, Ice Cream, Incredible

Berries, Mini Donuts, and Popcorn are just some of the many options

that Pepsi Center provides for kids and families. For more information,

Guests can visit a Guest Relations Kiosk for a Food Guide with the loca-

tions of all of these items.

*New to Pepsi Center this season are the Candy Walls! Grab ‘N’ Go

candy stations with all of your favorite candy will be located at Section

120 and Section 309.

MASCOT AND DANCER AUTOGRAPHS

Meet Rocky, Bernie or Wooly at one of our mascot autograph sessions!

The mascots will sign autographs at most games. See a Guest Relations

Kiosk on game nights for more information and autograph locations.

The Denver Nuggets Dancers, Ram Trucks Avalanche Ice Girls and

Colorado Mammoth Wild Bunch sign autographs at Section 142 before

games.

NURSING MOTHERS

The UCHealth Nursing Mothers Suite is located at Section 132. See

NURSING MOTHERS on pg. 29 for more information.

PEPSI POINT

Want to see what you would look like as a Nuggets or Avalanche player?

Pepsi Point, located next to the Grand Atrium Escalators at Section 102,

features statuettes where Guests can take their photo as a Nuggets

or Avalanche player. See PEPSI POINT on pg. 31 for more information.

ROCKY MOUNTAIN HOSPITAL FOR CHILDREN KIDS ZONE

Test your skills in basketball or hockey at our new Kids Zone presented

by Rocky Mountain Hospital for Children located at Section 375. See

KIDS ZONE below for more information.

KIDS ZONE PRESENTED BY

ROCKY MOUNTAIN HOSPITAL FOR CHILDREN

The Rocky Mountain Hospital for Children Kids Zone, located outside

of Section 375, provides Guests with a new and exciting sports simula-

tor experience. Targeted towards children 16 and under, the Kids Zone

offers Guests an engaging experience that includes basketball and

hockey game play situations. Stop at Section 375 to test your free throw

and shootout skills!

KROENKE SPORTS CHARITIES

Kroenke Sports Charities is committed to

improving lives through the spirit and power

of sports. We strive to serve our community

through education, health and fitness initia-

tives, athletic programs, and direct aid, with the particular purpose of

helping families, children, veterans, and the disabled. Kroenke Sports

Charities provides relevant programs and support, directly and with

other nonprofit organizations, to ultimately assist, encourage, and enrich

the lives of those in need.

For more information about our Community Relations programs, please

visit the Community section of the team websites.

KROENKE SPORTS & ENTERTAINMENT (KSE)

Kroenke Sports & Entertainment is the

owner and operator of Pepsi Center. Other

teams and properties affiliated with KSE

include the Denver Nuggets, Colorado Avalanche, Colorado Mammoth,

26 27

Colorado Rapids, Altitude Sports & Entertainment, Dick’s Sporting

Goods Park, Paramount Theatre, 1STBANK Center, Altitude Tickets, NDP

Championships, NDP Custom Apparel, Outdoor Channel, World Fishing

Network, Sportsman Channel, KSE Media Ventures and Elitch Gardens.

LAND ROVER DENVER CLUB

Land Rover Denver Club is

located across from Sections

202-204 on the KeyBank Club

Level and is exclusive to tick-

et holders with KeyBank Club Level access (See CLUB LEVEL ACCESS

on page 13 for more information) during events. The club is open to

all fans featuring post-event drink specials after the conclusion of the

game or event. Land Rover Denver Club features a full-service bar fea-

turing Colorado craft beers, wines and spirits. Try one of the bartender’s

famous Colorado craft cocktails and enjoy chef-carved sandwiches,

salads and signature nachos.

LIGHT RAIL SYSTEM

Pepsi Center has a Light Rail station located on the Northwest side of

the arena near the Elitch Gardens’ Bridge where three of the six Light

Rail lines can be accessed; Line C (Union Station to Littleton – Mineral

Station), Line E (union Station to Lincoln Station) and Line W (Union

Station to JeffCo – Golden Station). Light Rail schedules are available

at the Guest Relations Kiosks located in the Grand Atrium, at Section

120, or at Section 375. For an updated RTD Light Rail schedule, call

303-299-6000 or 800-366-7433 or visit www.rtd-denver.com/schedules.

LOST AND FOUND

Pepsi Center provides lost and found services for its Guests from the

Guest Relations Kiosk located at Section 120, the concierge desks on

the KeyBank Club Level (Sections 228 and 256) and/or the upper level

at Section 375. Found items should be taken to these locations or given

to a Guest Relations staff member. During an event, Guests should visit

the Grand Atrium Kiosk to inquire about lost items. After an event, to

check on or claim a lost and found item, please call 720-931-1581. Lost

and found items will be logged and kept for 14 calendar days. Unclaimed

items will be donated to charity after the two-week holding period. Pepsi

Center management assumes no responsibility for items lost at events.

LOST CHILD / GUEST IDENTIFICATION PROGRAM

Should you get separated from your child (17 years old or younger) or any

other person in your party with a special need, you should proceed to the

nearest Guest Relations Kiosk located in the Grand Atrium, at Section

120, or at Section 375. Guest Relations staff will accompany lost Guests

to either of these locations and keep in contact with other staff members

in the building to ensure the party is reunited. Guest identification stick-

ers are available from any Guest Relations staff member or at any of

the Guest Relations Kiosks located throughout the building. Guests can

write the section and seat location on the stickers for ease and quicker

action should a Guest become separated from their party.

LOST OR STOLEN TICKETS

Lost tickets purchased at the box office may be replaced by calling

303-405-1111 x 0. Lost tickets purchased via Altitude Tickets can be

replaced by calling 303-405-6066 x2. With the ticket scanning system

at Pepsi Center, new tickets are subject to a $25 per ticket replacement

fee. In accordance, the original lost/stolen tickets will be deactivated

and anyone attempting to use them will be denied entry to the building.

If tickets are believed to be stolen, the account holder must file a police

report with his/her local law enforcement agency and provide the box

office with a copy. Once this has been done, the tickets reported as

stolen will be replaced.

LYFT

Lyft is the Official

Rideshare Partner of

Pepsi Center and will

service Guests travel-

ing to and from games,

concerts, and events.

Pepsi Center features

a “Lyft Express Zone,”

providing Guests with immediate access to a Lyft driver and fastest exit

DESIGNATED LYFT

PICK UP AND DROP OFF LOCATION

28 29

times, along with a designated pick-up / drop-off zone directly outside of

the Breckenridge Brewery Mountain House at Pepsi Center. Guests can

use the one-time code PEPSICENTER17 to receive $10 off Lyft credits.

MASCOTS

Denver Nuggets – Rocky

One of the most recognizable and beloved mascots in the NBA,

Supermascot Rocky has become a staple at every Nuggets home game.

His daring acrobatics and innovative skits have made his performances

eagerly anticipated by fans and players alike. Rocky is an integral part

of the community programs of the Denver Nuggets and makes countless

appearances at schools of all levels throughout the state of Colorado.

In addition, Rocky has made several appearances for other professional

sports teams and has performed on behalf of the NBA at the All-Star

Game as well as several international functions.

To book a visit from Rocky, call 303-405-1112 or visit GoRockyGo.com.

Colorado Avalanche – Bernie

Bernie was born in Summit County in a litter of five puppies on October

3, 2009. His brothers and sisters loved playing in the snow but Bernie

kept running to the hockey rink at the base of the mountain. After many

attempts to bring Bernie back to the slopes, the Ski Patrol knew his

love was really ice not snow. The Patrol brought Bernie to an Avalanche

home game where he saw a perfect sheet of NHL ice. And it was love

at first sight. Bernie had found his new home. Bernie now stands as

the proud mascot for the Colorado Avalanche. True to his breed, Bernie

is devoted to his team as a symbol of integrity, strength and loyalty.

Beware of drool, it is unavoidable. He is a gentle giant amongst the

community for all ages.

To book a visit from Bernie, call 303-405-7629 or visit BernieTheMascot.com.

Colorado Mammoth – Wooly

Wooly is one of the first original National Lacrosse League mascots! He

loves to cheer on the Colorado Mammoth, is great at getting a crowd

fired up, and would be happy to make an appearance at any type of

event. Fun Fact: Wooly’s tusks are 28 inches long!

To book a visit from Wooly, call 303-405-7629 or visit ColoradoMammoth.

com/Fan-Zone/Wooly.

MEETINGS + EVENTS

KSE Meetings + Events wel-

comes your inquiries about any

and all private events – award

banquets, business meetings,

conferences, holiday parties, trade shows, non-profit social gatherings,

corporate outings and more. Whether it’s an intimate event for 10 or a

reception for 2,000, the KSE Meetings + Events team is ready to meet

your every need and help aid in a successful event. Consider Peak Pub

House, Avaya Business Engagement Center, The K, Land Rover Denver

Club, Breckenridge Brewery Mountain House or the arena floor for your

next event.

Private event inquiries for Dick’s Sporting Goods Park, Paramount

Theatre and 1STBANK Center are also welcome. To book your next

event, please call 303-405-1245 or email meetingsevents@pepsicenter.

com. Please visit www.KSEDenverVenues.com for more information.

MOBILE APPLICATIONS

Stay connected year round with your favorite Pepsi Center teams any-

time, anywhere by downloading the Colorado Avalanche and Denver

Nuggets mobile applications. Features include live in-game updates,

player stats, locker room videos, photo galleries, access to team promo-

tions, tickets, merchandise, and concessions and much more! Both apps

are available for your Apple or Android device now for free on iTunes

or Google Play.

NURSING MOTHERS

Nursing mothers requesting a more private

location to breastfeed may use the UCHealth

Nursing Suite located near the first aid

station at Section 132. The suite provides privacy, cleanliness and all

necessities for nursing mothers including a fold down table, benches

and electrical outlets. Please see the Guest Relations Kiosk at Section

30 31

120 or the first aid station at Section 132 for additional information and

directions on how to access the suite. Guests can also use the first aid

station to nurse if the Nursing Suite is occupied.

PARK HUB

Park Hub is the digital payment system used in all Toyota Pepsi Center

Parking Lots. Park Hub allows for Guests to use credit/debit cards to

purchase parking. Credit/debit cards will be accepted at all Toyota Pepsi

Center Parking Lots for all events. For more information, please call RPM

Parking at 303-405-1299. Guests can also purchase parking for events in

advance at www.altitudetickets.plan2park.com.

PARKING FOR GUESTS WITH SPECIAL NEEDS

Pepsi Center has more than 135 parking spaces for Guests with special

needs. Guests parking in a handicap accessible parking spot must

display a state-issued accessible parking permit. The majority of desig-

nated spaces are located in Toyota Camry VIP North Lot. There are addi-

tional spaces located in Toyota Tundra Lot and Toyota RAV4 Lot. Please

note that these lots are first come, first served and do fill up quickly. To

ensure parking, please arrive early. To access the designated spaces in

Toyota Camry VIP North lot from Auraria Parkway, turn left on 7th Street

and right on Ring Road. For more information on Pepsi Center parking

and rates, call RPM Parking at 303-405-1299. See TOYOTA PARKING

LOT INFORMATION on page 47.

PARKING LOT AND DOOR TIMES ON GAME / EVENT DAYS

Toyota Parking Lots at Pepsi

Center will open three hours

prior to an event and parking

staff will remain on duty one hour after an event. For most events, Pepsi

Center doors will open one hour before an event and close to entry at the

conclusion of an event. Please contact Guest Relations at 303-405-8548

for specific door times. See TOYOTA PARKING LOT INFORMATION on

page 47 for more specific information about Pepsi Center parking lots.

PEAK PUB HOUSE

The Peak Pub House is a great place to relax

and enjoy a wonderful culinary experience, sur-

rounded by majestic views of the Colorado Rocky

Mountains. Levy, the premier food provider at

Pepsi Center, offers an array of unique menu items highlighting regional

favorites.

Located on the KeyBank Club Level across from Sections 228-232 the

Peak Pub House is open 90 minutes prior to each sporting event and is

subject to change for special events and concerts. During this time, all

arena Guests may dine in the restaurant with an advance reservation.

The Peak Pub House provides the perfect setting for one-of-a-kind cor-

porate outings and social events and is available on non-event days for

large private parties or functions. The dining room opens out onto a large

patio overlooking the downtown Denver area on one side and a view of

the mountains on the other.

Menus may change on an event-to-event basis. Please visit www.pepsi-

center.com/arena-info/restaurants/peak-pub-house or call 303-405-1264

for questions or reservations.

To reserve Peak Pub House for private events, please call 303-405-1245

or email meetingsevents@pepsicenter.com.

PEPSI CENTER PREVIEWS

Stay up to date with all upcoming Pepsi Center events by subscribing

to our weekly email, Pepsi Center Previews! Get information on your

favorite artists, access to presales, special promotions, sweepstakes

and more!

Subscribe today at www.pepsicenter.com/subscribe.

PEPSI POINT

Located off the Grand Atrium entrance on the

main concourse, Pepsi Point is a showcase for

your favorite Pepsi products and home to the

Spire machine where fans can create new flavor combinations at the

touch of a button. Guests of Pepsi Center can join the fun and take their

photo as a Nuggets or Avalanche player. Pepsi Point is a great place to

meet up with friends, family and your fellow fans! Pepsi Point is also

32 33

home to the Season Ticket Member Headquarters, an informational

location for current season ticket members during sporting events (see

SEASON TICKET MEMBER HEADQUARTERS on page 38).

PEPSI VISION

The center hung scoreboard is a multi-screen

all LED scoring, video and information display

manufactured by Daktronics. Hanging 35 feet

off the floor, the main displays measure 47' wide by 27' tall on the sides,

25' wide by 21' tall on the ends and are capable of full 1080p resolu-

tion. In addition, there is a full complement of Daktronics LED displays

around the arena, including nearly 1,000’s of contiguous display below

the KeyBank Club Level, eight individual displays below the 3rd level and

six floor portal displays.

Pepsi Center also features a state-of-the-art On-Ice/On-Court Projection

System. This system is comprised of 18 Christie 30K Boxer Projectors.

These 18 projectors are rigged in 6 different points, each point consist-

ing of 3 projectors. With this many projectors in this type of rigging

array, Pepsi Center is able to achieve a 4K resolution for basketball

and even beyond that for hockey. This projector system is capable of

displaying “forced 3D perspective animations,” or “3D mapped anima-

tions,” to give fans at Pepsi Center an amazing visual display across the

entire playing surface. The system is primarily used during intros while

the building is dark, and is also used during specific times throughout

Nuggets, Avalanche and Mammoth games.

PHONE CHARGING STATIONS

Pepsi Center provides two charging locations for Guest use. There is a

courtesy phone charging locker at Section 120 near the ATM that is free

of charge and provides a safe way for Guests to charge their phones

during Pepsi Center events. The locker is compatible with most mobile

phones and Guests can pick their own locker combination. Please see

the Guest Relations Kiosk at Section 120 for assistance. There is also

a portable charging station near Section 368 sponsored by Cricket.

Guests must remain at the charging station to charge their phones at

this location.

Any phones left at the charging stations will be turned into

Lost & Found following every event. Guests can call Lost & Found at

720-931-1581 to retrieve their phone.

PRACTICE COURT (UCHEALTH PRACTICE COURT)

The practice court, sponsored by UCHealth, is a full-size basketball court

utilized by the Denver Nuggets for all practice sessions. Fans can view

and learn about the practice court on a VIP All Access Pepsi Center Tour.

Call Pepsi Center Tours at 303.405.8556 or visit www.pepsicenter.com/

tours for more information.

PREMIUM SEATING INFORMATION

Information on premium seats can be obtained by calling 303-405-1250

for Club Seats and 303-405-6161 for Suites. Calls can be taken 24 hours

a day via voice mail or between 8:30 a.m. to 5:00 p.m. Monday through

Friday. Guests may also inquire at the Concierge Kiosks located on the

KeyBank Club Level at Sections 228 & 250. For more information go to

PepsiCenter.com and click on Suites or Club Seats.

PRODUCTION STUDIO

Pepsi Center houses a full production studio capable of designing,

editing and producing video segments, advertisements, and in-game

features in HD. A 40' by 30' sound stage is accompanied by a complete

editing facility, featuring eight edit suites complemented with a host of

software including Adobe Creative Suite, Final Cut Pro, Cinema 4D and

Maya. The facility also includes two live production control rooms for

in-arena, TV or web, as well as a full radio production room.

PROHIBITED ITEMS

For the safety and security of everyone at Pepsi Center, the following

items are not allowed into the facility:

• Outside alcohol (see ALCOHOLIC BEVERAGE POLICIES on page 7)

• Sealed bottles of water (empty water bottle without the lid may be

brought inside)

• Inflatable objects (beach balls, latex balloons, etc.)

• Large or offensive signs (see SIGNS/BANNERS/FLAGS on page 40)

• Cans

• Glass containers

• Outside food/beverages

• Weapons (i.e. knives, pepper spray and other aerosols, stun-guns, any

34 35

concealed weapons, firearms, etc. and any ammunition or accessories

to weapons)

• Laser pointers/pens

• Hard case containers (coolers, briefcases, etc.)

• Air horns/whistles/vuvuzelas

• Animals (see page 39 for more information on SERVICE ANIMALS)

• External flash camera units

• Interchangeable/detachable camera lenses or cameras with lenses

longer than four inches

• Audio/video recording devices other than permitted cameras/

recording devices (see page 11 for more information on CAMERAS/

RECORDING DEVICES)

• Camera monopods/bipods/tripods

• Selfie sticks

• Drones and other unmanned aerial devices

• Police/radio scanners of any kind

• Illegal drugs or substances

• Any form of marijuana

• Chemicals

• Fireworks, smoke bombs, etc.

• Backpacks, suitcases, beach bags, equipment bags, etc.

• Any bag larger than 14" x 14" x 6"

• Skateboards, roller blades, roller skates, roller shoes, ice skates, etc.

• Large umbrellas/golf umbrellas/any umbrella with a pointed end

• Regulation size sports equipment including, but not limited to hockey

and lacrosse sticks

• Unapproved pamphlets, handouts, advertisements, stickers, etc.

• Any other devices that may potentially interfere with, harm, and/or

distract any sports or event participant, other Guest, audio or audio/

visual telecast or recording of the game, or any technology-related

service provided by the venue

• Other items as determined by facility management

Management reserves the right to handle each occurrence on a case-

by-case basis. Management is not able to hold items for Guests and

there are no check-in areas or lockers available at Pepsi Center. All bags,

jackets and Guests are subject to search upon entering Pepsi Center.

Items which have varying policies for concerts and speical events

include: bags, cameras, video/audio recording equipment and signs/

flags/banners/posters. Contact Guest Relations at 303-405-8548 for

event specific information.

Exceptions (Allowed items):

Avalanche games: cow bells

Mammoth games: cow bells, vuvuzelas

Nuggets games: basketballs

iPads and GoPros are permitted for sporting events only.

RADIO

Live radio broadcasts of Nuggets and Avalanche

games can be heard on Altitude Sports Radio 950

or on the secondary station 92.5 The Wolf. For

more information on where to listen, please visit

altitudesports950.com.

RECORDING DEVICES

Guests may not bring audio or video recording devices into the arena.

These devices include, but are not limited to, video cameras/camcord-

ers and audio recording devices. GoPros and iPads are allowed in for

sporting events ONLY.

RECYCLE

In 2008, Pepsi Center officials announced the creation of the Play Clean

program to promote fan recycling during concerts and sporting events at

all KSE venues. Fans can recycle plastic cups, plastic bottles and aluminum

cans into any of the Pepsi bottle-shaped recycle bins throughout the arena.

RE-ENTRY

Pepsi Center has a NO RE-ENTRY policy. Guests leaving the facility to

smoke in the designated smoking area must have their ticket stub to

36 37

obtain re-entry to the facility. Please refer any questions to a Guest

Relations representative.

RESTAURANTS / LOUNGES

Four restaurant and lounge facilities operate within Pepsi Center.

• The Breckenridge Brewery Mountain House is located on the

East side of the building next to the box office. Reservations can be

made by calling 303-405-6090.

• Club Lexus is located on the Northeast side of the building next to

the East Atrium and is available to all courtside and rinkside guests

for Nuggets and Avalanche games. Club Lexus is also open to the

public for some special events and concerts. For more information,

please visit PepsiCenterClubLexus.com.

• Land Rover Denver Club is located across from Sections 202-204

and is restricted to KeyBank Club Level access only during events.

Food and beverage service starts 90 minutes prior to sporting events

and 60 minutes prior to concerts of special events. The Land Rover

Denver Club is open to all guests after sporting events.

• Peak Pub House is located across from Sections 228-232 and is open

throughout the event. Food service is provided starting 90 minutes

before Nuggets, Avalanche and Mammoth games through halftime or

the end of the second period. Visit www.pepsicenter.com/arena-info/

restaurants/peak-pub-house or call 303-405-1264 for more information.

To host a private event in one of our restaurants, please call

303-405-1245 or email meetingsevents@pepsicenter.com.

RESTROOMS

The following is a list of sections where restrooms are located at Pepsi

Center:

ENTRY LEVEL / LOWER LEVEL

• Men/Women/Family: Behind Grand Atrium and East Entrance near

the Breckenridge Brewery Mountain House on the lower level.

• Men: 112, 116, 124, 134, 144

• Women: 116, 120, 128, 140, 144

• Family: 130

KEYBANK CLUB LEVEL

• Men: 212, 226, 236, 256

• Women: 214, 224, 238, 256

• Family: 238

UPPER LEVEL

• Men: 301, 303, 319, 327, 341, 373

• Women: 305, 323, 333, 345, 369, 379

• Family: 346

All restrooms throughout Pepsi Center are wheelchair accessible.

SCALPING OR RE-SELLING TICKETS/MERCHANDISE

ON PEPSI CENTER PROPERTY

It is illegal to buy or sell any ticket for any event on Pepsi Center

property. Anyone caught attempting to sell tickets or unauthorized

merchandise in violation of applicable law or Pepsi Center policies will

be prosecuted and, if a season ticket member, face revocation of sea-

son tickets. Pepsi Center does not guarantee the authenticity of tickets

purchased from third parties and reserves the right to refuse entry for

duplicate, stolen or inauthentic tickets.

SCOREBOARD MESSAGING

Birthdays, anniversaries or other short messages can be displayed dur-

ing games. There is a fee for this service and Guest Relations requires

48 hours’ notice to ensure the message runs on the night of the special

occasion. Messages can be a maximum of 15 words.

Guest Relations also offers to come to your seat location (free of

charge), announce the special occasion and get the crowd involved

with the celebration. For more information, Guests can contact Guest

Relations at 303-405-8548.

38 39

SEASON TICKET MEMBERSHIPS

For season ticket membership information call:

Denver Nuggets: 303-287-DUNK (3865)

Colorado Avalanche: 303-4-AVSNHL (28-7645)

Colorado Mammoth: 303-405-1101

SEASON TICKET MEMBER HEADQUARTERS

The Season Ticket Member Headquarters is located at Pepsi Point at the

top of the Grand Atrium escalators. Current season ticket members can

visit the Season Ticket Member Headquarters during all sporting events.

Membership Services Executives will be on site until the start of the

third period for Avalanche games, until the start of the fourth quarter for

Nuggets games and until the end of the game for Mammoth games to

answer questions and address concerns.

SEAT NUMBERING SYSTEM

All seating sections are numbered beginning on the South side of the

arena and continuing in a clock-wise direction. Viewed from the floor,

seats are numbered across the row from left to right, beginning with 1.

The rows are numbered from the bottom of the section to the top, also

beginning with 1.

Lower Level: (100 Series) beginning at the aisle, center court/ice or

midfield the section numbers increase by even numbers, starting with

102 and ending with 148, in a clock-wise direction.

KeyBank Club Level: (200 Series) beginning at center court/ice or

midfield the section numbers increase by even numbers, starting with

202 and ending with 260, in a clock-wise direction.

Suites: (lower level: 1-42 and KeyBank Club Level: 43-95) Suites are

numbered consecutively beginning at center court/ice or midfield South

side and continuing in a counter-clock-wise direction.

Theatre Boxes: (lower level: A-J) Boxes A-E are located at the top of

Section 144. Boxes F-J are located at the top of Section 130.

Upper Level: (300 Series) lower balcony: beginning at center court or

ice, section numbers increase by odd-numbers, starting with 301 and

ending with 379, in a clock-wise direction. Upper balcony: beginning at

center court/ice or midfield section numbers increase by even-numbers,

starting with 302 and ending with 380, in a clock-wise direction.

SEE SOMETHING, SAY SOMETHING

Did you SEE something suspicious in or around Pepsi Center? Then SAY

something! Report suspicious activity to event staff or local authorities.

Together we can make Pepsi Center and our community safer. The “If

You See Something, Say Something”

is a national campaign from

the Department of Homeland Security to raise public awareness of the

indicators of terrorism and terrorism related crime, as well as the impor-

tance of reporting suspicious activity to state and local law enforcement.

Report suspicious activity in or around the arena to a staff member or

by calling 303-405-7620.

Guests can also text their concerns using the FANSOS system. Text

FANSOS with seat location and concern to 69050. Standard carrier text

messaging & data charges will apply.

Report suspicious activity around your community to local authorities.

SERVICE ANIMALS

Pepsi Center welcomes service dogs utilized by Guests with disabilities.

Service dogs must be harnessed, leashed or tethered at all times, unless

special circumstances exist, and will be required to rest in the seating

area of the individual with a disability, rather than in the aisle. A Guest

whose service dog poses a threat to the safety of other Guests and

employees, or whose dog is not housebroken, may be asked to escort

the dog off the premises. Any service dog that displays vicious behavior

towards other Guests or employees may be denied entry or removed

from the facility.

SERVICE PROVIDERS

Pepsi Center has engaged various companies to provide services that

enhance the quality and experience of each Guest.

These companies include:

• ARAMARK Sports & Entertainment (concessions vendor on lower and

upper level)

• Argus Event Staffing (event staff/security)

• Denver Fire Department

• Denver Police Department

• Levy (premier restauranteur, concessionaire and in-seat service provider)

40 41

• Phantom K9 (excellence in canine and terrorism detection)

• Premier Facilities Services (housekeeping services)

• Rhino Staging (staging professionals)

• RPM (parking services)

• Stadium Medical (event medical services)

SIGNS / BANNERS / FLAGS

Pepsi Center holds a general policy welcoming signs, banners and flags

during events. The following rules/regulations apply to all signs, banners,

flags and posters entering Pepsi Center:

• Item may not be attached to a stick, pole or holding device of any sort

• Item may not exceed 22" x 28" in size

• Item may not obstruct facility signage

• Item may not contain or display any profane, offensive or obscene

language and/or pictures as determined by facility/event management

• Item may not be, in any way, taped, attached, hung or displayed on

the facility

• Item may not obstruct the view of other Guests or create a safety

hazard as determined by facility/event management

• Item may not be constructed of wood, metal or any other material that

may cause harm to others

• Item may not contain commercial or political messages or messages

that violate the Pepsi Center Code of Conduct

• No whiteboards/markers

• Some concerts/special events may have specific policies regard-

ing signs/banners/flags/posters. Please contact Guest Relations at

303-405-8548 for event specific information.

SKYLINE DRUMLINE

HAVE THE SKYLINE DRUMLINE AT YOUR NEXT EVENT!

The Skyline Drumline is available for public appearances throughout

the year! The Skyline Drumline will be an unforgettable addition at

your next business convention, corporate meeting, grand opening, golf

tournament, or just about any other event you may be hosting. For

booking information and rates, please email Nuggets.Entertainment@

TeamKSE.com.

Interested in receiving a Skyline Drumline autograph card?

Please send all requests to:

Skyline Drumline, 1000 Chopper Circle, Denver, CO 80204

SMOKING

Pepsi Center is a non-smoking facility. Smoking, chewing tobacco and

alternative smoking devices (electronic or vapor) are only permitted in

the designated smoking area. The general smoking area is located just

outside the East Atrium/Lobby and can be accessed from Stairwell 5

(Sections 144, 254, 373) or the East Atrium/Lobby. Guests with mobil-

ity issues can access the accessible smoking area via the East Atrium

Elevators. The accessible smoking area is located just outside the East

Atrium door closest to the elevators. Guests must have a valid ticket to

access this area. Any Guests smoking inside the venue or in a non-desig-

nated area will be subject to ejection. Any form of marijuana consumption

is prohibited on Pepsi Center property. Please note: In accordance with

city ordinance, smoking is not permitted within 30 feet of entry doors.

SOCIAL MEDIA

Join the following Facebook communities for exclusive content,

promotions, contests and giveaways!

Facebook.com/1stBankCenter

Facebook.com/AltitudeAuthentics

Facebook.com/AltitudeTV

Facebook.com/AltitudeTickets

Facebook.com/AvsIceGirls

Facebook.com/ColoradoAvalanche

Facebook.com/ColoradoMammoth

Facebook.com/ColoradoRapids

Facebook.com/DenverNuggets

Facebook.com/DenverNuggetsDancers

Facebook.com/DicksSportingGoodsPark

Facebook.com/ElitchGardensDenver

Facebook.com/KroenkeSportsCharities

Facebook.com/OutdoorChannel

Facebook.com/ParamountDenver

Facebook.com/PepsiCenter

42 43

Facebook.com/PepsiCenterTours

Facebook.com/SportsmanChannel

Facebook.com/SuperMascotRocky

Facebook.com/WFN

Gain access to inside information, breaking news and more by

following these properties on Twitter:

@1STBANK_Center @ColoradoRapids @ParamountCO

@AltitudeTickets @DSGpark @Pepsi_Center

@AltitudeTV @KSE_Charities @PepsiCenterChef

@Avalanche @MammothLax @PepsiCenterTour

@AVSBernie @Nuggets @TheSuperMascot

@AvsIceGirls @NuggetsDancers

Access behind the scenes photos and more by following these

properties on Instagram:

@1STBANK_Center @coloradorapids @paramountdenver

@AvsIceGirls @dsgpark @pepsicenter

@coloradoavalanche @Nuggets @pepsicenterchef

@coloradomammoth @nuggetsdancers

Receive exclusive content and video by following these properties

on Snapchat:

@avalanche @mammothlax @nuggets

SOLICITING / LITERATURE

It is prohibited to solicit contributions, to distribute literature or engage

in any other commercial or promotional activity on Pepsi Center property

without written approval. Those engaging in any such activity are sub-

ject to ejection and Denver Police citation or arrest. A fine will be issued

for clean-up expenses of unauthorized literature.

STADIUM VISION

Pepsi Center upgraded to Digital Concession Menu Boards in March

2012. Ninety-six digital menu boards are displayed throughout the con-

cessions to provide the best visual presentation of food and beverage

offerings from Pepsi Center’s partners, Aramark and Levy.

STAGE CONFIGURATIONS

For concerts, Pepsi Center features two primary stage configurations,

end-stage and center-stage (also known as “in-the-round”). Each of

these configurations will accommodate an audience up to 20,000. Pepsi

Center features a drape system that transforms the arena into a more

intimate performance setting if needed by reducing seating capacity.

Other configurations may be utilized for children’s shows, ice shows and

corporate events.

STAIRWAYS

Stairways access each concourse of Pepsi Center. The Grand Atrium

stairway provides access to all Guest levels and concourses. From the

East Atrium, the stairway provides access to the lower level from which

Guests may access all other levels. There are additional stairways located

throughout Pepsi Center, mainly used for egress after games or events.

STATUES, 3-D VISUALS AND ART DISPLAYS

Pepsi Center features unique displays of statues and three-dimensional

visuals: the Pepsi sphere located in Toyota Camry Lot North, a statue of

Rocky on the West side of the venue and a statue adorning the Grand

Atrium featuring hockey and basketball players in action.

STROLLERS

Strollers are allowed into Pepsi Center. Should they not fit under your

seat, they may be checked at a Guest Relations Kiosk or left on the

concourse outside the portal entrances at your own risk.

SUITE ACCESS

Suite holders may access Suites up to 90 minutes prior to each game or

60 minutes prior to concerts or special events and may remain in their

Suites up to 30 minutes after the conclusion of a game or event.

SUITES AT PEPSI CENTER

Suites are available to lease yearly or to rent on a per event basis.

For information on Suite options, please contact the Premium Sales

and Service department at 303-405-6161 or via the website at

PepsiCenter.com and click on Suites.

44 45

TAILGATING

Tailgating is allowed, but not encouraged outside Pepsi Center. There

are no designated areas within the Toyota Parking Lots and Guests may

only occupy the number of spaces they have purchased. Saving spaces

is not allowed and RPM Parking monitors all Toyota Parking Lots. Open

consumption of alcoholic beverages is prohibited in all Toyota Parking

Lots surrounding Pepsi Center. Open fires using logs and charcoal grills

are prohibited. Propane tanks must be less than 20 lbs.

TAXI SERVICE

Taxi service is available on the South side of Pepsi Center just outside of

the Grand Atrium at the red Transportation tent.

TEAM LICENSE PLATES

Show your team pride and support Kroenke Sports Charities with a

Signature Colorado Avalanche or Denver Nuggets License Plate!

All Colorado residents who make a $45 donation to Kroenke Sports

Charities will be eligible to purchase a team signature license plate.

Please email [email protected] or visit www.nhl.com/

avalanche/community/license-plate or http://www.nba.com/nuggets/

community/license-plate for more information.

TEAM STORES / SOUVENIRS – ALTITUDE AUTHENTICS

Altitude Authentics is located off the North side of

the Grand Atrium adjacent to the box office lobby. The

store features official team merchandise of the Denver

Nuggets, Colorado Avalanche, Colorado Mammoth and

Colorado Rapids. The store is open from 10:00 a.m. to

5:00 p.m., Monday through Friday, Saturdays 10:00 a.m. to 3:00 p.m. and

starting one hour before game time. Regular store hours may be affected

by games starting prior to 7:00 p.m. All Guests must have a ticket one

hour prior to game/event start for entry. Other in-arena locations include:

• Lower Level: Altitude Authentics retail store at Section 144, New Era

retail store across from Section 120 and Zephyr Hat Zone at Section 104.

• KeyBank Club Level: Altitude Authentics across from Section 252.

• Upper Level: Altitude Authentics at Sections 335 & 367.

All locations accept Club Cash.

All stores, stands and kiosks accept major credit cards (Visa, MasterCard,

Discover, American Express) and cash. Guests can contact Altitude

Authentics at 303-405-1300 or visit PepsiCenter.com for more retail

information. Guests can also purchase through mail order toll free at

888-AVS-NUGS (888-287-6847) or online at AltitudeAuthentics.com.

For special events/concerts, merchandise stands are usually located on

lower concourse of Pepsi Center.

TELEVISIONS

Pepsi Center has 557 High Definition Flat Screen TV’s throughout the

facility. The KeyBank Club Level has more than 50 HD Flat Screens

between Peak Pub House and Land Rover Denver Club. Every Suite at

Pepsi Center has two HD Flat Screens to ensure that Guests never miss

the in-arena action or replays.

The Concession stands on the 100 Level and 300 Level each have 2 HD

Flat Screens per stand.

The 100 level and 300 level concourses have more than 70 HD Flat

Screen TV’s per level to guarantee that all Guests in Pepsi Center never

miss the game as they walk around the arena.

THEATRE BOXES

Theatre Boxes at Pepsi Center deliv-

er an exciting, new fan experience

to ensure event day is unmatched.

With all-inclusive food and beverage options, including a full service

bar, the Theatre Boxes are sure to make any event enjoyable. The

Budweiser Legends Lounge (Boxes A-E) is located at the top of Section

144. Theatres Boxes F-J are located at the top of Section 130. Contact

Premium Sales and Service at 303-405-6161 for more information.

THROWING OBJECTS / PROJECTILES

Throwing objects within the facility is prohibited. Guests found throw-

ing any object within the facility may be ejected, banned and subject to

Denver Police citation and arrest.

46 47

TICKET SALES TABLES (Season Tickets & Fan Plans)

Season Ticket and Partial Plan ticket sales tables are located on the

lower level at Section 144 and the upper level near Section 375. These

tables allow Guests to get information regarding season ticket member-

ships, partial plan memberships and group sales. It is also an informa-

tional location for current season ticket members during a sporting event.

TICKET OFFICE

See BOX OFFICE on page 10.

TICKET POLICIES

Child Entry: For all Nuggets, Avalanche and Mammoth games, Guests

three years of age and older are required to have a ticket. Guests under

the age of three years may sit in a ticketed Guest’s lap.

Policies may vary for concerts and special events. Please contact Guest

Relations for information pertaining to specific events at 303-405-8548.

Generally for concerts and special events, Guests two years of age and

older are required to have a ticket for entry.

Duplicate Tickets: The facility is not responsible for any inconve-

nience caused by unauthorized duplication. In the event duplicate copies

appear, the facility reserves the right to refuse entry to all ticket holders.

Re-Entry: There is NO re-entry into the facility.

Resale of Tickets: Unlawful resale or unlawful attempted resale is

grounds for seizure and cancellation without compensation. Tickets

obtained from unauthorized sources may be lost, stolen or counterfeit

and if so are void.

Reschedule Policy: In the event of a cancellation or rescheduling

of the applicable event, management shall not be required to issue a

refund provided that you are given the right to attend a rescheduled

performance of the same event or to exchange this ticket for a ticket,

comparable in price and location, to another similar event as designated

by management except as otherwise provided by law.

Management reserves the right, without the refund of any portion of the

ticket purchase price, to refuse admission to or eject any person whose

conduct is deemed by management to violate the code of conduct.

Breach of the code of conduct terminates this license. No refunds. No

exchanges except as provided herein. Event date and time are subject

TOURS

Pepsi Center provides a VIP All Access public tour of the arena. The

90-minute walking tour is offered at the following times:

REGULAR TOUR HOURS (October to May)

Monday, Wednesday and Friday 10 a.m., 12 p.m. & 2 p.m.

Saturday 10 a.m., 12 p.m.

SUMMER TOUR HOURS (June to September)

Monday, Wednesday and Friday 10 a.m., 12 p.m.

& 2 p.m.

No Saturday tours

Tours are not offered on Sundays, holidays and when special events are

booked. Tour times, dates and stops are subject to change. Private group

tours of 10 or more require reservations and can be booked up to 90 days

in advance. Tours can be scheduled on a non-tour day for an additional

fee. For more information, current rates, cancellations and/or to make a

group reservation, please call our tour line at 303-405-8556 or visit our

website at PepsiCenter.com/tours.

TOYOTA PARKING LOT INFORMATION

Pepsi Center has 4,930 parking

spaces located on its grounds.

Elitch Gardens provides an

additional 2,000 spaces and the Auraria Campus, located across Auraria

Parkway, also provides parking.

• Toyota Camry Lots (South and North) are located on the Southwest

side of Pepsi Center. During Denver Nuggets, Colorado Avalanche and

Colorado Mammoth home games, access is restricted and available

only to vehicles displaying a VIP parking pass.

• Toyota Prius Lots provide limited parking to permit holders and the

general public.

• Toyota Tacoma Lot provides parking to the general public.

• Toyota Tundra Lot provides parking to the general public.

• Toyota Corolla Lot provides parking to the general public based on

availability.

• Toyota RAV4 Lot is available to permit holders and the general public

and offers Pepsi Center’s closest parking spaces.

48 49

• Toyota Land Cruiser Lot is available to permit holders and the gen-

eral public based on availability and offers the most convenient way

to arrive and leave Pepsi Center.

• Valet drop-off and pick-up is located on the circle drive outside of the

East Atrium.

To encourage its fans to Play Clean and drive hybrid vehicles – thus

saving energy, reducing smog and cutting down on vehicular-based air

pollutants – designated hybrid-only parking spots are now available

at Pepsi Center in Toyota Camry, Tundra and RAV4 Lots. Additionally,

Pepsi Center has also implemented a No Idling Zone in which fans are

encouraged to park their cars (and turn them off) rather than leave them

running unnecessarily.

Pepsi Center also has daily and monthly parking available.

Please call 303-405-8546 for more information.

TOYOTA CAMRY / TOYOTA HYBRID ZONE DISPLAYS

Your Hometown Toyota Stores are displaying vehicles in Pepsi Center!

The Toyota Camry can be found on the lower level outside Section 146.

The Toyota Prius C is located on the upper level outside Section 308 at

the Toyota Hybrid Zone.

UPGRADE EXPERIENCE APP

You can sign up to upgrade your tickets at www.Pepsicenter.com/

upgrade or by downloading the Avalanche or Nuggets mobile phone app

available on iTunes or Google Play.

Upgrade offers will be sent 30 minutes prior to the start of the game

through halftime or the second period. You must have already purchased

tickets to the game to receive offer.

WEBSITES

Find all of the information you want, including schedule of events and

games at the following websites:

1stBankCenter.com FlashSeats.com

AltitudeSports.com KSEDenverVenues.com

AltitudeAuthentics.com NDPChampionships.com

AltitudeTickets.com Nuggets.com

AltitudeSports950.com OutdoorChannel.com

ColoradoAvalanche.com ParamountDenver.com

ColoradoMammoth.com PepsiCenter.com

ColoradoRapids.com TheSportsmanChannel.com

DicksSportingGoodsPark.com WorldFishingNetwork.com

WILL CALL

Tickets left in Will Call may be picked up beginning two hours prior to a

game or event. Guests will be asked to provide a picture ID correspond-

ing to the name of the person under which the tickets are held. Will Call

will be moved to the East Atrium lobby once the box office closes on an

event night.

Fan Guide updated September 2017.

*For most up-to-date fan information, please visit

www.pepsicenter.com/fan-guide/guest-info/a-z-fan-guide/

50 51

Lower Concourse

Budweiser

Legends Lounge

(A-E)

COORS

BANQUET

BAR

Club Lexus

Member Stair

Entrance

Theatre

Boxes

(F-J)

TOYOTA

CAMRY

WHEELCHAIR SEATING

Budweiser

Legends Lounge

(A-E)

COORS

BANQUET

BAR

Club Lexus

Member Stair

Entrance

Theatre

Boxes

(F-J)

TOYOTA

RAV4

WHEELCHAIR SEATING

PATIO

GRAND

ATRIUM

EAST

ATRIUM

CONCIERGE

KIOSK

ON THE

ROCKS

BAR

WHEELCHAIR SEATING

PATIO

GRAND

ATRIUM

EAST

ATRIUM

CONCIERGE

KIOSK

ON THE

ROCKS

BAR

52 53

Basketball Seating

9999

KeyBank Club Level Suites

Lower Concourse Suites

KeyBank

Club Level

8 8

BBBB

JJJJ

BBBB

JJJJ

Upper Concourse

WHEELCHAIR SEATING

TOYOTA

HYBRID

ZONE

WHEELCHAIR SEATING

TOYOTA

HYBRID

ZONE

54 55

Lacrosse Seating

KeyBank Club Level Suites

Lower Concourse Suites

KeyBank

Club Level

Hockey Seating

KeyBank Club Level Suites

Lower Concourse Suites

KeyBank

Club Level

8 8

56 57

FUN FACTS ON PEPSI CENTER

EVENTS ON THE PROPERTY OF PEPSI CENTER

• Home to the Denver Nuggets, Colorado Avalanche and Colorado

Mammoth.

• More than 200 events are scheduled each year.

• Sporting events, concerts, ice and family shows.

• 1000 staff members to run an event.

• Opened 10/1/99 with Celine Dion in concert.

COST TO BUILD PEPSI CENTER

• Over $180 million – which were private funds.

• Approximately 21 months to build.

LAND

• 45 Acres.

• Building is 675,000 square feet.

RETIRED NUMBERS

• Denver Nuggets:

Alex English – #2

David Thompson – #33

Byron Beck – #40

Dan Issel – #44

Dikembe Mutombo – #55

Doug Moe – #432 (Total Number of Regular Season Victories)

• Colorado Avalanche:

Joe Sakic – #19

Peter Forsberg – #21

Patrick Roy – #33

Adam Foote – #52

Ray Bourque – #77

• Colorado Mammoth:

Brian Langtry – #6

Gavin Prout – #9

Gary Gait – #22 (First NLL number ever to be retired and hung at any

arena)

Pepsi Center Parking

58 59

mately 185 pounds. The total weight of the entire basketball floor is

41,625 pounds.

COLORADO AVALANCHE

• There are 220 panes of .5" seamless acrylic that surround the hockey

rink, weighing between 50 and 150 pounds a piece. It takes 6 people

one hour to “hang” the entire rink.

• Starting with the 07-08 NHL season, Pepsi Center became one of a

handful of buildings in the country that has the newest, state of the

art dasherboard system. The system allows for more consistent puck

play, and features a “soft cap” that will cushion a player’s impact into

the boards. This new system also allows for easier installation and

removal of the boards for other Pepsi Center events.

• Each net hung on the ends of the rink has a lifespan of only 66 games.

• For other events in the building, the ice is covered with approximately

600 pieces of a 1" thick, cross-linked polymer and Fiberglas composite.

COLORADO MAMMOTH

• The Mammoth carpet consists of 14'-15' wide rolls of Astroturf and is

1" thick.

• It takes 22 people only 25 minutes to lay the field.

• On January 10, 2007, it took the conversion crew a building record

of 36 minutes to switch the arena floor over from an afternoon

Avalanche game to an evening Mammoth game.

SCULPTURE IN THE GRAND ATRIUM

• The sculpture weighs 2,000 pounds.

• Cost $75,000.

• 1.5 times life size.

MAIN LEVEL CONCOURSE

• Approximate number of seats: Nuggets–8,650; Avalanche–7,400;

Mammoth–7,400.

UPPER LEVEL CONCOURSE

• Approximate number of Nuggets, Avalanche and Mammoth seats:

7,650.

SUITES

• 89 luxury Suites that can accommodate up to 20 people each.

THEATRE BOXES

• 10 Theatre Boxes that can accommodate up to 10 people each.

ACCESSIBLE SEATING

• In strict compliance with the Federal Government Americans with

Disabilities Act.

• 304 wheelchair accessible seats including companion seats for

Nuggets games and 322 seats for Avalanche games.

ARENA

• 5 level arena.

• Seating capacities: Basketball–19,520; Hockey–17,809; Lacrosse

–17,861; Concerts–19,854 plus depending on how stage is set;

Special Events–20,854.

DENVER NUGGETS

• 60' x 120' Horner Pro King portable basketball floor, incorporating

25/32 x 2 ¼" first grade maple.

• Cost of the basketball court is $102,000.00.

• Each basketball stanchion weighs approximately 3,300 pounds and is

anchored into the basketball floor to prevent it from being tipped over.

• Nets on the basketball goals are replaced every 53 games or as needed.

• There are 233 pieces to the basketball floor – each weighing approxi-

60 61

IMPORTANT PHONE NUMBERS

1STBANK Center ................................................................................. 303-410-0700

24-Hour Security .................................................................................303-405-1383

Altitude Authentics Team Store .........................................................303-405-1300

Altitude Tickets (customer service) ...............................................303-405-6066 x2

Altitude Tickets (pay by phone) ................... 303-893-8497 (TIXS) or 866-461-6556

ARAMARK Sports & Entertainment ...................................................303-405-1225

ARGUS Event Staffing/Security ..........................................................303-405-1296

Breckenridge Brewery Mountain House Reservations ......................303-405-6090

Community Relations .......................................................................... 303-405-1104

Concierge (event nights only) .............................................................303-405-1353

Dick’s Sporting Goods Park ................................................................. 303-727-3500

Guest Relations ................................................................................... 303-405-8548

Levy Restaurants ................................................................................. 303-405-1260

Lost and Found .................................................................................... 720-931-1581

Meetings + Events ..............................................................................303-405-1245

Paramount Theatre .............................................................................303-623-0106

Peak Pub House Reservations ............................................................303-405-1264

Pepsi Center Box Office ................................................................ 303-405-1111 x 0

Pepsi Center Main Line ......................................................................303-405-1100

Pepsi Center Tours ..............................................................................303-405-8556

Premier Facility Services .....................................................................303-405-1293

RPM Parking ........................................................................................ 303-405-1299

PREMIUM SALES & SERVICE

Premium Sales & Service ...................................................................303-405-6161

SEASON TICKET SALES

Denver Nuggets .....................................................................303-287-DUNK (3865)

Colorado Avalanche ..........................................................303-4AVS-NHL (287-645)

Colorado Mammoth ............................................................................303-405-1101

Colorado Rapids .................................................................................. 303-825-4625

HOURS OF OPERATIONS

Pepsi Center Box Office ............. Summer: Mon-Fri 10am-5pm, Sat & Sun Closed

Season: Mon–Fri 10am-6pm, Sat 10am-3pm, Sun Closed

Altitude Authentics .............Mon–Fri 10am-5pm, Sat 10am-3pm. Closed all major

holidays. Black Friday through Christmas Eve, store hours are Monday-Saturday

10am-5pm and Sundays 10am-3pm. Store closes at 3pm on Christmas Eve.

Pepsi Center

1000 Chopper Circle, Denver, CO 80204

303.405.1100