Receiving Your Benefits
Will my benefit payment be delayed by the coronavirus (COVID-19) pandemic?
No, your benefit payment will not be delayed. All benefit payments, whether received electronically or by check, will
continue to be made on time. If you receive your benefit payment electronically, your money will be available
immediately on your payment date in your Direct Express
®
debit card account or the bank account you use for direct
deposit. If you receive your benefit payment by check, it is possible you could experience delays in receiving your mail.
What happens to my Social Security, Supplemental Security Income, and other federal
benefits during the coronavirus (COVID-19) pandemic?
All benefit payments will continue to be made on time, on payment date without interruption. Please note that
electronic payments are faster, safer and more convenient than a check payment. That’s why we encourage everyone
to get their benefit payments electronically. You can sign up for either direct deposit by visiting GoDirect.gov
or the
Direct Express
®
debit card by calling 1-800-333-1795 (toll-free).
Your Direct Express
®
Account
How do I check the balance on my Direct Express
®
card?
You can view your account information at USDirectExpress.com or on the Direct Express
®
mobile app. Log in to check
your balance and view account activity.
You can also obtain account balance information by calling the Direct Express
®
card toll-free phone number on the
back of your card, 24 hours a day, 7 days a week. The automated system provides your balance and pending
deposits. You can also use it to listen to transactions and replace a lost/stolen/damaged card.
Using the automated system is a great way to obtain information without waiting to talk to a customer service
representative. Please note that due to the COVID-19 situation, you may experience longer call wait times if you
decide to speak with a representative.
Contacting Us
If you have questions or concerns about your benefit payments, we’re always here to help
you. Due to the COVID-19 pandemic, we recommend using self-service options.
•
Log in to your account on the Direct Express
®
website or mobile app to check your balance, view account activity,
transfer funds, and use a variety of additional services. This is the fastest way to access account information and
services.
•
Sign up for email and text alerts that will notify you when deposits, withdrawals, and transactions have been
posted to your account.
•
Call the Direct Express
®
card toll-free Customer Service Department phone number on the back of your card, 24
hours a day, 7 days a week. You can use the automated system to obtain information without waiting to talk to a