ACT-How to Order Fee Waivers

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How to Order Fee Waivers

PROGRAM: NATIONAL | PRODUCT: THE ACT | AUDIENCE: TESTING STAFF

ACT Test Fee Waivers: Scho

ols, districts, and

qualified organizations who work with and

identify examinees eligible for fee waivers use

this document as an aid while ordering fee

waivers for the ACT

test in the College and

Career Readiness Information System (CCRIS)

accessible on ACT Central at central.act.org.

Digital Order and Delivery

CCRIS provides organizations the benefits of

account verification, organization

management, and order entry. This ordering

platform references and requires information

related to material shipments, however fee

waivers are no longer printed or shipped.

Digital fee waivers are sent to the email

address used to place the order in CCRIS.

Accessing Your Account

ACT migrated existing CCRIS accounts to ACT

Central using login emails from

success.act.org accounts. Compare the email

currently used to login to your account at both

success.act.org and the CCRIS system. If they

match, your CCRIS account will migrate

seamlessly. If they do not match, you will need

to create a new CCRIS account on ACT

Central.

To create a new CCRIS account, go to

central.act.org

and select S

ign Up in the new

window that opens.

 Existing CCRIS users: Register and create

your account using the same email login

that you used for CCRIS previously.

 New users: Register and create your

account.

Once you have migrated or created your

account, a CCRIS tile will show on your ACT

Central dashboard which allows you to access

the platform.

Order Process

To order ACT fee waivers, follow the steps

listed below.

Note: While completing the ordering process,

if you do not see the option you are looking for

(for example, shipping contact name,

shipping address), select the Add button and

complete the steps to add that option.

Access the Ordering Platform

and Select Your Program

1. Go to http://www.act.org/the-

act/supportmaterials and select the Order

Fee Waivers Now button.

2. Login with your username and password

nd select the CCRIS icon.

3. Select the radio button next to the

organization for which you want to order

materials on behalf of and then select the

Continue button.

Note: You will also need to agree to the

ACT Ordering Terms and Conditions to

continue.

4. On the Choose a Product to Order screen,

select ACT Support Materials.

5. Select the appropriate testing year and

program from the drop-down lists.

6. Read the Delivery Requirements section in

the grey box and check the box next to the

I agree to the Delivery Requirements

statement.

7. Select the Select Schools and Quantities

button.

Select Materials and Provide

Shipping Information

1. On the Order Materials screen, select the

appropriate school name.

2. On the next screen, enter the quantity of

fee waivers you wish to order.

3. Use the Delivery Options field (and

calendar tool, if necessary) to enter the date

you want to have your fee waivers

delivered.

4. Select the shipping address and contact

from the drop-down lists (or select the Add

button and complete the steps to add that

option). Note: A new shipping address is

subject to verification by ACT and may

affect your order delivery date.

5. Select the Next button.

6. To order fee waivers for multiple schools,

repeat these steps for each school you

select.

Provide Billing Information

Note: ACT fee waivers are available at no cost

to you. However, the ordering platform

requires billing contact information and

provides summary and invoice screens during

the ordering process.

1. On the Order Materials screen select Enter

Billing Information.

2. On the Billing Information screen, select

the address from the drop-down list (or

select the Add button and complete the

steps to add that option).

3. Select the billing contact from the drop-

down list (or select the Add button and

complete the steps to add that option).

4. Select the Checkout button.

Review the Payment Information

1. Review the payment information.

2. Select the Review Order button.

Review and Submit Your Order

1. Review the order information. Use the

Update or Remove options to make any

changes to your order.

2. When you are satisfied with your order,

select Terms and Conditions.

3. 3. Read the terms and conditions and

check the box next to I Agree to the

Terms and Conditions.

4. Select the Place Order button.

• An order confirmation displays with

your order information and order

number. Refer to this information if you

need to call ACT Customer Support.

• You will also receive a confirmation

email after the order is placed.

Note: After an order has been placed, you

cannot make changes. If additional fee

waivers are needed, you may place a new

order.

Receive Your Order

1. Look for an order confirmation email from

ACT.

2. Anticipate your order will arrive by the

delivery date you selected.

3. Fee waivers will be delivered digitally to

the email used to place the order

Troubleshooting

 If you haven’t received the email

confirmation after establishing an account,

or the link is broken/invalid:

o Wait a few hours to receive the system-

generated message.

o Check your spam and junk folders.

o Select Forgot Your Password? on the

select Continue.

 If you are not seeing the expected

organization in a selection menu (or no

options at all):

o This can indicate your browser did not

correctly load the list of cities or

organizations.

o Select a different state, then reselect the

correct state and the information should

load properly.

 If you are not seeing your organization in

the drop-down list:

o Check under alternate spellings of the

city name (for example, a school in Saint

Louis may be listed under St. Louis).

o If you are still unable to locate your

organization, contact ACT Customer

Support for help.

 If you forgot your password:

o From the login screen, select Forgot

Your Password?, enter your email

address, and then select Continue.

o The system will prompt you to answer

your security question and reset your

password.

If you have questions or need help creating

your account or placing your order, please

contact ACT Customer Support, 877.789.2925.

Be ready to provide your name and email

address; your organization’s name, address,

and school/site code; and your order number

(if applicable).