YOU CALL US WHEN YOU WANT
TO HAVE YOUR INTERVIEW.
SNAP participants can call HRA to recertify their benets,
at a time they choose. With ON DEMAND there are no
scheduled telephone interview appointments.
EASIER
You no longer have to wait for us to call you.
MORE CONVENIENT
Call from Home, Work, or ANYWHERE at a time that
you choose, during our business hours.
HERE IS HOW YOU RECERTIFY
Send in your RECERTIFICATION form.
Now available online at www.nyc.gov/accesshra
Submit requested Documents
Use the NYC ACCESS HRA mobile app on your
Smartphone or tablet. Go to www.nyc.gov/
accesshramobile to download the app.
FREQUENTLY ASKED QUESTIONS
How will I know the date to call to have my
recertication interview?
A: You can call 718-SNAP-NOW (718-762-7669) on or after
the start date that is included in your recertication packet.
Remember, you must rst submit the recertication form
before calling for your interview. There will also be a date
by which you must have your interview in order to avoid an
interruption of benets.
During which hours and what days
of the week can I call?
A: You can call 718-SNAP-NOW (718-762-7669) from
8:30 AM to 5:00 PM, Monday thru Friday, except holidays.
Will I still have a scheduled telephone
interview appointment?
A: No, recertication packets will not include a scheduled
appointment. You will need to submit the recertication
form and then call HRA to have your telephone interview.
We encourage you to call promptly and renew your SNAP
benets to avoid an interruption in receiving them.
What if I want to have an in-person
recertication interview?
A: You can still choose to have your recertication interview
in person at your assigned SNAP Center if you do not want
to interview over the phone. Instructions are included in
your recertication packet.
FAQ’s
Call us for your Interview at
718-SNAP-NOW (718-762-7669)
Monday – Friday 8:30 AM – 5:00 PM, except holidays.
Free interpretation services are available.
Call Infoline for more document return options.
TIME SAVING TIP
If you submit your recertication form online, you can
submit your documents then call us during business hours
at 718-SNAP-NOW (718-762-7669) for your required
interview.