料号UYS01000527-INGC-ST-06-000583-DX4000手持Portable

AXIUM DX4000 Portable

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Contents

AXIUM DX4000 Portable

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Banks and Acquirers International Holding SAS

Table of Contents

1. Introduction

2. Presentation

2.1 Content of the box

2.2 Overview of AXIUM DX4000 Portable

2.3 Key Locations and Functions

2.4 Touch Panel

3. Use of the terminal

3.1 Power on/Power off the terminal

3.2 Reading cards

3.3 USB Type-C

4. Installation

4.1 Recommendations

4.2 Installing modules

4.3 Paper roll

4.4 Battery

4.5 Visual Impaired (VI) Accessory

5. Recommendations

5.1 Safety

5.2 Security of your terminal

5.3 Fixed installation

5.4 Cleaning the terminal

5.5 Transport and storage

6. Standards

7. Troubleshooting

We hope that you will be fully satisfied with your new AXIUM DX4000

Portable terminal.

Read this guide to understand and make the best use of your terminal. It

presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

1. Introduction

WARRANTY/

SECURITY

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

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2. Presentation

2.1 Contents of the box

AXIUM DX4000 Portable terminal unit

equipped with a paper roll

Power adapter

A battery pack

This user guide

WARNING

The power supply unit provided with your equipment is

specially designed for INGENICO AXIUM DX4000 Portable

terminal. Do not use any other power supply. The use of a

power supply with apparently similar voltage/current

characteristics may damage your terminal.

ADVICE

Keep the package. It must be re-used whenever the

terminal is shipped.

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1) Contactless landing zone

3) Power key

5) Battery cover

7) Magnetic card reader

9) LCD and touch screen

2) LEDs for Contactless Card

4) Volume keys

6) USB Type-C connector

8) Smart Card reader

2.2 Overview of AXIUM DX4000 Portable

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10) Flash

12) Battery compartment

14) Speaker

16) SAM card slot

18) Easy Loading Printer

11) Rear camera

13) SIM 2 card slot,SIM 1 card slot

15) Micro SD slot

17) Battery socket

Weight

Dimension (L x W x H)

Electrical mains network

430g (including battery)

177.6 X 80 X 56.8mm

100-240VAC/50-60Hz Class II

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2.3 Key Locations and Functions

Three physical keys on the left side of the terminal: a power button and two

volume keys.

Three capacitive keys at the bottom of the screenMenu,Home and Back

keys.

The AXIUM DX4000 Portable is equipped with touch panel that allows you

capture functions and menus by your finger.

2.4 Touch Panel

Back

Volume Keys

Power button

Home

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3. Use of the terminal

3.1 Power on/Power off the terminal

Make sure the terminal battery is correctly installed.

Press <Power> button for about 1s until the display is turned on.

Press and hold <Power> button for more than 2s until the display shows

the following menu.

Press <Power off>.

If the battery is empty, the terminal will automatically shut off.

In the event of abnormal behavior of the terminal, press and hold the

power button for 8 seconds to force the terminal to power off.

Terminal restart:

Power On Terminal:

Power Off Terminal:

Battery Low:

ADVICE

Before using the terminal, always check if the roll of

paper is present.

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3.2 Reading cards

Magnetic stripe card

Contactless card

The card can be read

bi-directionally, with the

stripe facing the terminal.

Use a regular movement in

order to ensure a reliable

card reading.

Bring the card firmly up to

the active zone.

Keep the card close to the

reader during the

transaction.

On the front,LEDs are

displayed to indicate

transaction processing.

To conserve battery power, the screen may be turned off with a short

press of the power button. (approximately 0.5 seconds)

Screen saver mode:

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Smart card

Insert the card horizontally

with the metal chip facing

upward and leave in position

throughout the transaction.

3.3 USB Type-C

There is a USB type-C connector on the bottom side of the terminal.

The connector manages Host and Slave connections.

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4. Installation

4.1 Recommendations

(*)Excluding battery charging

Operating conditions

Battery charging conditions

Storage conditions

Ambient temperature*

Ambient temperature

From -10°C to +50°C (14°F to 122°F)

From 0°C to +40°C (32°F to 104°F)

From -20°C to +70°C (-4°F to 158°F)

From 5% to 90%, Non-condensing

Max relative humidity

From 10% to 90%, Non-condensing

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4.2 Installing modules

4.2.1 SAM/SIM1/SIM2

WARNING

Switch off the terminal before opening the battery door.

The SAM/SIM connectors are located inside the terminal, in a closed

compartment.

SAM and SIM1,SIM2 are identified by the engraved marks on the lower

housing.

Turn the terminal and remove

the battery door.

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ADVICE

AXIUM DX4000 Portable is equipped with a dual SIM slot.

When using two SIM cards,it is recommended to insert the

bottom one first,then the top one.

When using only one SIM card, it is recommended to insert

SIM1 slot (bottom).

ADVICE

SIM and SAM cards share the same form factor , please do

be careful to the SIM card socket position.

When introducing a SAM/SIM into slot, be sure to put the cut corner as

indicated on the picture.

Close the battery door.

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WARNING

Switch off the terminal before opening the battery door.

4.2.2 MicroSD Memory Card

MicroSD connector is located inside the terminal, in a closed compartment.

Turn the terminal and remove the battery door.

MicroSD are identified by the engraved marks on the lower housing.

Slide the cover to the end and pull to open it. Insert MicroSD card, push

the cover to close and slide it to the top to lock it. Be sure to put the

MicroSD card contacts downside and the cut corner as indicated on the

figure.

Close the battery door.

The terminal supports MicroSD up to 32GB.

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R40 paper roll characteristics

Precisions

Color

Width

Diameter

Length

White

58mm

40mm

About 18 meters

Storage in hot wet places(near air-conditioner,humidity higher

than 85%).

Exposure to sunlight or ultraviolet for long periods.

Contact with organic solvents(solvent type adhesive).

Direct contact with materials containing plasticizers (PVC

transparent folders or envelopes).

4.3 Paper roll

4.3.1 Main characteristics of INGENICO paper roll

The thermal paper can be deteriorated by poor storage conditions,so

we recommend you to avoid:

WARNING

For best product performance, only use heat sensitized paper

approved by Ingenico.

Direct contact with <<diazo>>papers.

Direct contact with water.

Rubbing or pressing the paper too strongly.

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ADVICE

If you insert a new R40 paper roll, tear off the first

length (one complete turn to avoid printing on adhesive

footprint).

4.3.2 Installing paper roll

Open the paper cover by lifting the catch located at the top of AXIUM

DX4000 Portable and pull the cover to the rear of the terminal.

Insert the paper roll in the compartment following the directions shown

on the below picture.

Pull the paper up to the top of terminal, maintain the paper and close the

cover.

Press simultaneously on both upper corners of the paper flap until it

clips into position.

Please note that the paper should be cut off upward.

WARNING

Switch off the terminal prior to installing a paper roll. Use only

paper approved by Ingenico.

The use of no-approved paper is likely to damage the printer of

your terminal.

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4.4 Battery

4.4.1 Charging the battery

4.4.2 Installing the battery

WARNING

Check that the terminal is not connected to the main electric

network.

When does the battery need to be charged?

When used daily, the terminal charges its battery each time the

power adapter is connected. Charging starts automatically.

How can the battery be charged?

Using the power adapter

Connect the power adapter to the terminal USB type-C

connector located on the left side of the terminal.

Connect the power adapter to the power supply mains network.

Check the charing status on the top of the screen(it means

battery charging).

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Turn your terminal and unclip the battery door by pushing the clips as

shown with the arrow on the picture.

Disengage the battery door.

Take the battery pack included in the box.

Locate the battery pack connector beside the battery compartment.

Plug the battery pack connector according to the connector locating

system.

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Place the battery pack in its compartment.

Close the battery door.

Disengage the battery door.

Remove the battery pack from the battery compartment.

Unplug the battery pack connector.

Close the battery door.

4.4.3 Remove the battery

4.5 Visual Impaired (VI) Accessory

slide the accessory onto the

terminal from the bottom.

Install

slide the accessory down and

away from the terminal

Remove

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5 Recommendations

5.1 Safety

Battery

AXIUM DX4000 Portable is fitted with battery specially designed for

this terminal.

Only use the appropriate chargers and batteries listed in the ingenico’s

catalogue.

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriated sites.

Powering down the AXIUM DX4000 Portable

Disconnect the AXIUM DX4000 Portable power supply block adapter from

the electrical mains network.

The AXIUM DX4000 Portable is fitted with an internal lithium cell which

should only be accessed by a qualified technician.

Lithium cell

The lifespan of battery depends on:

Features used.

Number of charge and discharge cycles.

Use temperature.

CAUTION

RISK OF EXPLOSION BATTERY IS REPLACED BY AN

INCORRECT TYPE.

DISPOSE OF USED BATTERIES ACCORDING TO THE

INSTRUCTIONS.

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SAM/SIM1/SIM2 Readers compartment

On airplanes

Explosion areas

The battery door for battery, SAM/SIM1/SIM2, readers located

underneath the terminal, must be in place during the normal operation of

the terminal.

See sections “Installing modules” and “Installing the battery”.

Your terminal must be switched off by removing the battery pack. Remove

the battery from the terminal when on an airplane.

Non-compliance with these safety rules may result in legal action and/or

a ban on later access to cellular network services.

Some regulations restrict the use of radio equipment in chemical plants,

fuel depots and any site where blasting is carried out.

You are urged to comply with these regulations.

The terminal shall be protected by a specially fitted and certified cover

enabling use in proximity to a fuel pump.

Thunderstorm weather

Electronic health appliances

According to some relevant reports, the mobile phone electromagnetic

wave is good conductor of lightning.

It is much easier to suffer lightning strike when the damp atmosphere

form a magnetic conductivity, especially in open areas.

Do not use wireless terminals under thunderstorm weather.

Your terminal is a radio transmitter which may interfere with health

appliances, such as hearing aids, pacemaker, hospital equipment, etc.

Your doctor or the equipment manufacturer will be able to provide you

with appropriate advice.

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5.2 Security of your terminal

Your device fulfills current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering of the

equipment. It is strongly advised that these checks are performed regularly

after receipt. You should check, for example: that the keypad is firmly in

place; that there is no evidence of unusual wires that have been connected

to any ports on your terminal or associated equipment, the chip card reader,

or any other part of your terminal. Such checks would provide warning of any

unauthorized modifications to your terminal, and other suspicious behavior of

individuals that have access to your terminal. Your terminal detects any

“tampered state”. In this state the terminal will repeatedly flash the message

“Warning Detected” and further use of the terminal will not be possible. If you

observe the “Warning Detected” message, you should contact the terminal

helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is

only granted to staff that have been independently verified as being

trustworthy. The terminal must never be put in or left at a location where it

could be stolen or replaced by another device.

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5.3 Fixed installation

If the device is to be used in a situation where it is not possible for the

cardholder to pick up and shield their PIN entry themselves, the device may

be used, but it must be installed in the following manner

The device must be angled at 45 or more, so that oversight of the PIN

entry from the rear of the device is not possible.

The device must either be fitted in a swivel stand - so that the

customer can position the device in the best angle to prevent oversight

- or the device must be fixed in the best possible position to prevent

oversight if such a generic position exists in the specific environment to

which the device is installed.

The device environment must be accompanied with conspicuous

notices and educational material which informs the customer to shield

their PIN during PIN entry.

The device must be deployed so that oversight from other customers,

either in different payment lanes, or in other areas of the shopping

environment, is prevented. This may be achieved through the

placement of the lanes and device, so that the customer is

automatically positioned between the device keypad and other

customers. Alternatively, it may be achieved by the environment in

which the device is installed, so that the checkout itself shields the PIN

entry process.

The terminal is exclusively made for indoor use.

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5.4 Cleaning the terminal

Unplug all wires from the terminal prior to cleaning.

Apply soapy water or other approved cleaning product to a soft,

non-abrasive cloth.

CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH

AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure

to follow this step may result in damage to the terminal.

Do not clean the electrical connections.

Do not use solvents, detergents or abrasive products: Those materials

might damage the plastic or electrical contacts.

Good rules for proper cleaning of the terminal are:

ADVICE

Positioning of the terminal on check stand must be in such a

way to make cardholder PIN (Personal Identification Number)

spying infeasible.

Installing device on an adjustable stand must be in such a way

that consumers can swivel the terminal sideways and/or tilt it

forwards/backwards to a position that makes visual

observation of the PIN-entry process difficult.

Positioning of in-store security cameras such that the PIN-

entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code. Customers

should be advised to ensure that they are not being

overlooked when entering their PIN Code.

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Avoid prolonged exposure of the terminal to the direct rays of the sun.

Do not put anything other than credit cards into the slot of the smart card

reader.

5.5 Transport and storage

When transporting the terminal

Protect the terminal from snow, rain, and excessive exposure to the

sun.

Transport with care to avoid mechanical impact.

Do not throw the unit forcibly. Prevent the package from intrusion

during transportation to avoid breakage. The product should be stored

in the original packaging.

Do not store in warehouses that also contain harmful gases, or

inflammable, explosive, or corrosive chemicals.

Do not expose to strong mechanical vibrations or strong magnetic

fields.

Packaging should be stored at least 15 cm above the ground and be

kept away from heat, cold, windows, or air inlet sources by at least

50cm.

Follow the specific stored conditions as noted in Section 4 of this

document.

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CE MARKING

The CE marking indicates AXIUM DX4000 Portable complies with the

requirements of European Directive 2014/53/EU on Radio Equipment for:

And complies with harmonized standards, as well as RoHS Directive

2011/65/EU and its amendment directives.

The protection of the health and the safety of the user and any

other person.

The protection requirements with respect to electromagnetic

compatibility.

Operating Frequency Band (RF)

GSM B2: 1850-1910MHz(TX); 1930-1990MHz(RX)

GSM B3: 1710-1785MHz(TX); 1805-1880MHz(RX)

GSM B5: 824-849MHz(TX); 869-894MHz(RX)

GSM B8: 880-915MHz(TX); 925-960MHz(RX)

WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)

WCDMA B2: 1850-1910MHz(TX); 1930-1990MHz(RX)

WCDMA B5: 824-849MHz(TX); 869-894MHz(RX)

WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)

LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)

LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)

LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)

LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)

LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)

LTE-FDD B20: 832-862MHz(TX); 791-821MHz(RX)

LTE-FDD B28: 703-748MHz(TX); 758-803MHz(RX)

LTE-TDD B38: 2570-2620MHz(TX/RX)

LTE-TDD B40: 2300-2400MHz(TX/RX)

LTE-TDD B41: 2496-2690MHz(TX/RX)

WiFi: 2412-2472MHz(TX/RX)

Bluetooth/BLE: 2402-2480MHz(TX/RX)

RF ID: 13.56MHz(TX/RX)

GPS: 1575.42MHz±1.023MHz(RX)

GLONASS: 1597.5MHz~1605.8MHz

Beidou navigation: 1561.098MHz±2.046MHz

6. Standards

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Max Of Transmit Power

EGSM900:31.95dBm

DCS1800:30.67dBm

WCDMA :21.43dBm (B1),23.43dBm(B2),23.85dBm(B5),23.25 dBm(B8)

LTE:24.69dBm(B1), 24.53dBm(B3),23.8dBm(B5), 22.96dBm(B7),

24.66dBm(B8), 23.49dBm(B20),23.52dBm(B28), 23.7dBm(B38),

23.9dBm(B40), 22.6dBm(B41)

BT:8.45 dBm

BLE:0.94dBm

WiFi 2.4GHz :16.09 dBm(802.11b);17.38 dBm(802.11g);17.35 dBm(802.11n20)

NFC:8.08dBμA/m@3m

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Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU

concerning Waste Electrical and Electronic Equipment (WEEE) and

2013/56/EU concerning Batteries and Accumulators. Those provisions are

requiring producers and manufacturers to become liable for take-back,

treatment and recycling upon end of life of equipment and batteries.

If your product contains batteries,they must be disposed of at appropriate

collection points.

The crossed-out waste bin stuck on the product or its accessories

means that the product belongs to the family of electrical and

electronic equipment, and waste batteries must not be thrown away

but collected separately and recycles.

THE PRODUCT

Please contact your retailers for more detailed information about the

compliance solution in place for disposing of your old product and used

batteries.

Packaging waste must also be collected separately to assure a proper

disposal and recycling.

In this way you can participate in the re-use and upgrading of Electrical and

Electronic Equipment Waste, which can have an effect on the environment and

human health.

BATTERIES

Electrical power supply network

The electrical outlet must meet the following criteria:

Must be installed near the equipment and easily accessible.

Do not short-circuit the battery.

Do not attempt to open the battery container.

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The power supply label contains eighteen symbols:

CCC (China Compulsory Certificate) Mark

The Regulatory Compliance Mark (RCM)

International Efficiency Marking Protocol (Energy Star Level 6)

In door use only

“Conformite Europe enne” or CE Mark

Double insulation symbol

5 Years China RoHS symbol

10 Years China RoHS symbol

BSMI (Taiwan)

PSE Mark (Japan)

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Recycle in accordance with the waste electronic & electrical

equipment directive

Underwriters Laboratories Inc (US Compliance)

Made from recyclable material

Low density version of Polyethylene (LDPE)

Chlorinated Polyethylene ( CPE)

Risk of explosion if the battery is incorrectly replaced or is

placed in a fire

Dispose of batteries at a hazardous waste collection site or

recycling facility

Direct Current

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7. Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the

device may be in a defective state. Please ensure that the device is powered,

and then reset the device. If this still fails, please contact our customer

service department for help.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper

installation.

Check the battery status or the terminal power connection. If the remaining

battery power is insufficient for a complete printing operation, the printer will

not print the paper.

Check the printer roller and if the paper dust cover is correctly installed.

If the problem still exists, please contact our customer service center.

Q: Transaction Processing Failure.

A: Following reasons are likely to cause transaction failure: damaged

magnetic card or smart card SAM card, damaged card reader, improper

operation of card swiping, damaged or unconnected, unconnected phone

line, etc.

Try to use more than one magnetic card to test the transaction, to confirm the

failure is not caused by magnetic card.

Make sure card swiping is operated correctly.

Manually process the transaction instead of card reader. If manual transaction

works, the failure may be caused by magnetic card reader.

Use more than one smart card to test the transaction, to confirm the failure is

not caused by smart card. Make sure the SAM card is correctly inserted into

the card slot.

Check if the SIM card is installed correctly and local wireless communication

network functions or not.

If there is still problem, please contact our customer service center.

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document. The recipient can receive this document on the condition that he

will keep the document confidential and will not use its contents in any form

or by any means, except as agreed beforehand, without the prior written

permission of Ingenico. Moreover, nobody is authorized to place this

document at the disposal of any third party without the prior written

permission of Ingenico. If such permission is granted, it will be subject to the

condition that the recipient ensures that any other recipient of this

document, or information contained therein, is held responsible to Ingenico

for the confidentiality of that information.

Care has been taken to ensure that the content of this document is as

accurate as possible. Ingenico however declines any responsibility for

inaccurate, incomplete or outdated information. The contents of this

document may change from time to time without prior notice, and do not

create, specify, modify or replace any new or prior contractual obligations

agreed upon in writing between Ingenico and the user.

Ingenico is not responsible for any use of this device, which would be

non-consistent with the present document.

All trademarks used in this document remain the property of their rightful

owners.

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Banks and Acquirers International Holding SAS

技术要求：

Technical Requirements：

1、尺寸：( 长 x 宽 )150x98mm。

Size:(LxW):150x98mm.

2、未标注尺寸按本图比例制作，尺寸公差：+/-1.0mm。

Unspecified dimensions are made according to the proportion of the drawing,and the

dimensional tolerance is +/-1.0mm .

3、黑色印刷，骑马钉装订 ( 小册子 )。

Printed in black ink, saddle stapled("bookletmaking" binding).

4、材料、加工工艺等均需符合 ROHS 2.0 环保要求，即欧盟 ROHS 指令

2011/65/EU，及其修订指令 EU 2015/863 的要求。

Materials and processing processes must meet the environmental requirements of

RoHS2.0, (RoHS Directive - 2011/65/EU , and modified Directive EU 2015/863).

5、制品须经设计确认方可量产。

The products must be confirmed by designer before mass production.

设计

审核

备注

Total 1 Sheet

共 1 张

比例

Scale

版本

Version

第 1 张

Current 1 Sheet

Material:

TITLE:

Reviewed By

Remarks

TSS China International Fujian Landi Commercial Technology Co,.Ltd

福建联迪商用科技有限公司

1:1B所有尺寸单位为毫米

All dimensions in millimeters

周忠虎 Zhonghu ZHOU

2023-01-17

白色双胶纸(80克）

White paper offset 80g)

INGC-ST-06-000583

版本说明：

Version description:

DESCRIPTION-AXIUM DX4000 Portable- WU-150X98

AXIUM DX4000手持Portable User Guide说明书展锐WU版-150X98