C. Team dynamics
Identify and use various techniques (e.g., coaching, mentoring, intervention,
etc.) to overcome various group dynamic challenges, including
overbearing/dominant or reluctant participants, feuding and other forms of
unproductive disagreement, unquestioned acceptance of opinions as facts,
group-think, floundering, rushing to accomplish or finish, digressions, tangents,
etc. (Evaluate)
D. Time management for teams
Select and use various time management techniques including publishing
agendas with time limits on each entry, adhering to the agenda, requiring pre-
work by attendees, ensuring that the right people and resources are available,
etc. (Apply)
E. Team decision-making tools
Define, select and use tools such as brainstorming, nominal group
technique, multi-voting, etc. (Apply)
F. Management and planning tools
Define, select and apply the following tools: affinity diagrams, tree
diagrams, process decision program charts (PDPC), matrix
diagrams, interrelationship digraphs, prioritization matrices and activity
network diagrams. (Apply)
G. Team performance evaluation and reward
Measure team progress in relation to goals, objectives and other metrics that
support team success and reward and recognize the team for its
accomplishments. (Analyze)
IV. Define [15 Questions]
A. Voice of the customer
1. Customer identification
Segment customers for each project and show how the project will impact
both internal and external customers. (Apply)