The SIA Approved
Contractor
Scheme
Based upon a
combination
of
recognised
quality standards
and
industr
y best practice
The SIA Approved Contractor Scheme is based
upon widely recognised business improvement
models: ISO9001 and the European
Foundation
for
Quality Management (EFQM) Excellence
Model™. The Scheme also references the British
Standard codes of practice applicable to the
private security industry and conformance to the
relevant codes is built into the ACS requirements.
The ACS is however a distinct accreditation with
two routes to approval, each designed to meet the
same challenging requirements.
The ACS Standard encompasses all aspects of a
business operation. It takes a holistic view of how
well an organisation is managed, how effectively
it services its customers and how well it treats
its employees.
To attain Approved Contractor status, your
organisation will need to demonstrate to an
independent assessor that it has met defined
standards within the following nine
*
categories:
* Passport schemes contain equivalent requirements but
may group these under different headings.
Strategy:
An SIA Approved Contractor has a clear
strategic direction that enables it to deliver value to
all stakeholders.
Processes:
An SIA Approved Contractor has robust
processes in place that ensure a consistent quality of
service delivery to its customers and stakeholders.
Commercial Relationship Management:
An SIA Approved Contractor promotes robust
and transparent commercial relationships with its
customers, consumers and suppliers founded on
mutual trust and respect.
Financial Management: An SIA Approved
Contractor is financially viable with sufficient
resources to meet its current and future obligations.
Resources:
An SIA Approved Contractor has
adequate premises, procedures and equipment
to sustain its business within the relevant
industry sectors.
People: An SIA Approved Contractor develops and
implements plans to ensure its people are suitably
trained, developed and cared for.
Leadership:
An SIA Approved Contractor has
leaders that can develop and implement an effective
management approach that continually improves the
organisation and its performance.
Corporate Social
Responsibility:
An SIA
Approved Contractor should actively manage the
impact of its services on the local community.
Results: An SIA Approved Contractor measures,
understands and improves its achievements in
relation to all stakeholders.
A full description of the standards and measures required to attain
approval
is available from our website:
www.sia.homeoffice.gov.uk/acs
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