will not held responsible or liable in any way for any loss whatsoever arising as a consequence of any non-availability
of the Airtel Money services. By accepting these conditions of use you acknowledge that the Airtel Money services
are not fault free and that there are certain circumstances and factors including (but not limited to) acts of God,
geographical topography, weather conditions, maintenance or rectification work on the Airtel network which may
interfere adversely with the quality of and provision of Airtel Money services.
4.1.2 The SIM card will at all times remain the property of Airtel Money Tanzania and is issued to you subject to these
terms of use. In event of damage to or loss or theft of your SIM card, you are obliged to inform us immediately of
such, damage, loss or theft by calling customer care centre. We will then disable such damaged, lost or stolen SIM
card in order to prevent further use of Airtel Money services until such time as the same has been replaced or
repaired. A replacement or repair fee may be applicable payable by you upon such replacement or repair being
affected. You will be held responsible for all Airtel Money transaction affected to the time of receipt by us of your
notification of the damage , loss, injury or theft and hereby you indemnify us against any claims made in respect of
any Airtel Money Transactions affected using mobile Phone/SIM Card prior to such notification being received by us.
4.1.3 The confidentiality of your communication via Airtel Network is not guaranteed. You are advised that for reasons
beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by individuals
other than the intended recipient. We cannot and we will not accept any liability for any loss, injury or damage
whether direct or consequential arising of any compromise of confidentiality.
4.1.4 You accept and confirm that we may disclose or receive personal information or documents about you.
4.1.4.1 To and from any local and international law enforcement or any competent regulatory or governmental
agencies to assist in the prevention, detection or prosecution of criminal activities or fraud.
4.1.4.2 To and from our service providers, dealers, agents or any other company that may be or become our
subsidiary, parent company or partner, for reasonable commercial purposes connected to your use of mobile services
or Airtel Money services, such as marketing and research related purposes.
4.1.4.3 To facilitate our ability to carry out any activity in connection with a legal, governmental or regulatory
requirement.
4.1.4.4 To our lawyers, auditors or professional advisors or any court or arbitration in connection with any legal or
audit proceedings (notwithstanding that any such proceedings may be of public nature).
4.1.5 You must comply with any instructions that we may give you from time to time in connection with the Airtel
Money services.
4.1.6 Your calls, emails or SMS’s may be monitored or recorded for use in business practices such as quality control,
training, ensuring effective systems operation, prevention of unauthorized use of telecommunications system and
detection and prevention of crime.
4.1.7 You will be required to pay calls, emails and SMS’s made using your Mobile Phone and SIM Card in
accordance with the application tariffs.
5 SUSPENSIONS, DISCONNECTION & CLOSURE OF ACCOUNT & SERVICES
5.1 We may suspend, bar, restrict or terminate the provision of the Airtel Money services (in part or in whole)
and/close your account without any liability whatsoever and without notification to you in the following circumstances:
5.1.1 If you are declared to be bankrupt or insolvent or otherwise unable to pay you debts as and when they fall due
or upon the filling of any application or proceedings (whether voluntary or involuntary) for winding-up, bankruptcy,
insolvency or relief from creditors.